Citymove Removals VIC, Brunswick

I booked a straightforward local move in Melbourne. The removalists showed up 5 hours after the allocated arrival window I was given by Citymove. Whenever I rang up, the people in the customer service call centre kept telling me that the movers were on the way just to get me off the phone. Citymove outsources their removalist services to third parties and their call centre is based overseas, so it was clear that no one knew what was going on. It was an absolute shambles, and no one at the call centre rang me back when they said they would.

Update: Citymove responded to my email after I posted this review, and we have come to a resolution. I hope they can use this experience to improve their service.

After completing a big move, the company blew any advocacy they had with me after failing to resolve a double billing of the job. I get it, sometimes you make a mistake, but after weeks of contacting the company (including the CEO), I received no emails or calls offering a solution to the matter. It feels like they just don’t care at all, so my recommendation is to find someone else who will care.

The move was of a 3 bed house with a 15 minute drive between locations, starting and finishing on time.
The 3 removal men were excellent, hardworking, and careful, ensuring everything went to the right rooms all done with great courtesy and good humour.

Had used previously for intra-city moves with no problems so thought I would give them a go for an interstate move.
Despite their website boasting they are interstate experts, the reality is for our move they subcontracted to another cheap removalist. Communication between citymove and the subbie was bad, and trying to get any information out of citymove regarding timing etc was very painful and limited.
Subbie only arrived at 7pm, causing us to change our travel plans with additional cost. Subbie arrived wearing thongs, didn't have any tools...

Initially I booked moving out + storage + moving in services, but in a few days it turned out I can do the move in one day. I canceled the storage service and one day of the truck + movers, but only got refunded for the storage. It has been a month, the phone support is giving me promises but nothing is happening. The move itself went without problems, so if you don't expect any changes in your order, I suppose you can use these guys.

Update (01/12/17) : After submitting the original version of this review, I was contacted by a representativ...

House arrived exactly on time very careful and polite. We were weary happy and will use you again. Thank you

We moved out of our two bedroom apartment. Vinny and Ali both so professional. They were careful with our belongings. They looked after every aspect of the move. I'll be recommending them to my friends.

Move was a 3 bedroom townhouse. Lot of expensive furniture. The boys took great care overall. Only one thing to remember, when putting the washing machine and dryer in need to switch them on!!!!

I just had an apartment to move but 2x locations for pick up (as some things in storage).
This is the 2nd time I have had Vinnie and Victor move me and they have always taken care with my things and they make it fun too.
(I enjoy riding in the truck with them to the location).

Small one bedroom apartment moved within suburb. Quick and professional job. Arrived right on time too. Very happy with the service and price.

We had a few big things to move a short distance. The guys called before turning up, and were very helpful - completing the move within the minimum time period given, so I was very happy to not have to pay any extra at the end!

Moved a small storage unit, 5 cubic metres.
Interstate move, Melbourne to Sydney.
Booked an interstate move, insisted on the date being the 31st or 1st of Feb as i'd be in Melbourne anyway.
I received a confirmation call confirming pickup for Monday (No date mentioned just the day).
The Saturday before (the 24th) I got a call from the driver saying he was on his way much to my surprise. Obviously I was not in Melbourne.
I called City Move and they said they would reschedule the move but would need to check the phone recording. I heard noth...

These guys were fantastic. Came in with very short notice to pack my things up on the Wednesday and move Friday morning. They were all done by lunch including dropping a few things on the way to another address and moved other furniture around at new address. All fragile items bubble wrapped then blankets then shrink wrapped.
Still not sure how they did it so quick. Would have taken me a week to do what they did in 6 hours.
Gary F

The boys took great care with our belongings and were very friendly. It made our lives a whole lot easier and we would recommend your services again. Thank you!

I used City Move to move from Melbourne to Canberra for a new job and City Move were a good choice from start to finish. The phone service to quote, plan and book the move was personal and friendly, and gave me confidence in the company. I packed everything myself, put on the labels provided, and the friendly young moving guys moved everything as asked without fuss or damage. The cost was one of the best (and most accurate) quotes I found. The only thing to be aware of (and may apply with other movers as well) is that the pick-up and drop-off t...