Reviews

2,606 reviews
Crystal
Crystal Greater Melbourne (Inner), VIC

Amazing service, helpful and easy to talk to!

Big shout out to Jerome for helping me find the correct cover for exactly what I need it. He was quick, helpful and was super friendly and easy to talk to. Great customer service skills and had good knowledge of the policies.

Jadyn B.
Jadyn B. South East Queensland, QLD

Astronomical knowledge

Gabe... or gibbles?
Firstly, WOW... What a bloke
The consultant was clear and concise, helpful and easy to get along with.
Showed good understanding of the policies and providers in my local area.

VJ G
VJ G Metropolitan Adelaide, SA · 3 posts

Premium quote

Consultant changed prices on premium several times yesterday prior to a final of $536.55mthly then stated this may be adjusted and changed when policy is finalised. Consultant was polite but we think he requires further training, very confusing with various premium changes to same policy.

Paul V
Paul V Sydney, NSW · 4 posts
 · Verified

Works well

An initial delay in hearing from my chosen provider, but all worked out in the end.
Site provides a clear comparison and I did recive a call to see if I needed any help.



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Paul
Paul Sydney, NSW · 9 posts
 · Verified

Terrific service and knowledge

Very easy to choose an insurance company given the policy knowledge from compare the market, made significant savings on comprehensive insurance policy and all options were explained that made the selection easier

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doug williams
doug williams South East Queensland, QLD · 3 posts

did not respond

I phoned you about about energy prices was on the phone for ages you people got backto me and said the lines are busy we will get back to you that was a week ago you have a very dissapointing web site and i no further want your service,douglas williams.

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Andrew W.
Andrew W. Sydney, NSW · 4 posts
 · Verified

Good comparison, consistent with previous use

This time they didn't ring and bother me after I did a quote. Got my price quickly, click through, 5 min and I have the policy. Very convenient service, and use it often.

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Glenn
Glenn Greater Melbourne (Metropolitan), VIC · 7 posts

Swapping energy providers was simple.

Service was fast, informative and simple. There was no pressure to sign up and the figures were there in plain site to see the savings that would come with swapping energy providers.

David
David Perth, WA · 8 posts

Unable to help us

We are interested in travel/holiday insurance overseas for people in their 80s - unfortunately Compare the Market could not provide us with any - so we sourced elsewhere - no problem. Many people in our age group still wish to travel overseas so this was very disappointing. Ageism is alive and (excuse the pun) well!

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Oxygen
Oxygen

Great service.

Very helpful and easy to navigate made changing providers an easy and pleasant experience, staff were very helpful and easy to understand, a great service especially for us elderly customers who find it quite daunting to go through this kind of exchange so regularly.

Anonymous
Anonymous Sydney, NSW

No response to queries. Long wait and unattended phone enquiries

Rang the call centre numerous times, either no response or long waiting time over 15 minutes. Eventually I gave up and looked for alternatives. Not helpful at all. May not use the company again.

giddygoo
giddygoo Greater Melbourne (Outer), VIC

how not to get travel insurance

tried to get travel insurance quotes and was advised that non were available' No reason was given for this response. It was a total waste of time and effort. Please advise why

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Ian Lees
Ian Lees

Very informative staff

I was given a very good summary of option. I was informed as to what options were a And what did not need for my age and gender made my decision easier

Elaine Blum
Elaine Blum Murray Mallee, SA · 2 posts
 · Verified

Quick and easy. Great company

Being a first time user I found the experience very relaxing and easy to do. Was signed up with my insurance with in 30 mins. Thank you. Will use again

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mar mar khin
mar mar khin
 · Verified

This is perfact.

Easy to find the quote. This website is very useful and save the time a lot. I have been using for more than 3 years. Thank you for being with this website.

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Joe
Joe
 · Verified

Very good

First time user, very good website, easy to use, polite staff, good out come, would use again, would recommend to others, not much left to say all good, all good, all good.

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Janet C.
Janet C. · 4 posts

Good, but could be better

Michael
Michael Perth, WA · 2 posts
 · Verified

It's a great site

This site is good for comparing the prices for other company, I was able to find the best insurance company to start my policy. I now hv insurance for my mother and I will certainly look into it for myself too

Collected in partnership with Compare The Market

DAMON
DAMON South East Queensland, QLD · 4 posts

Very limited results

The cheapest home and contents insurance provided is $102 per month over my new rate. I thought I would get more promising results as my premiums went up $50. Furthermore, they duplicated the providers with different premiums and to boot I am now receiving spam email.

Cowlink
Cowlink South East Queensland, QLD

Very helpful Health insurance advice

Although I didn't change my health fund due to unforeseen circumstances at this time I was very impressed with Sam Cho's knowledge and professionalism in answering my questions and presenting the alternatives suitable to me.

Latifat
Latifat Sydney, NSW
 · Verified

This is perfect

Good and gives relative market price and they make it easy to make decisions. They always keep in touch and assist where it is necessary. I hope they continue with the good work.

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HenryL
HenryL Greater Melbourne (Outer), VIC

One of the worst insurance experience I have

I looked at their website but couldn't find the info I needed. Then I called them but was told that they are actually ' BizCover Pty Ltd' which is their business partner. I rang them, after 20 seconds the guy said that they couldn't find the right occupation for me then hang up the call immediately. One of the rudest guy I have ever talked to.

Chris
Chris South East Queensland, QLD
 · Verified

Very helpful!

Very impressed with Isaac. He did everything he good to find us the best deal and put up with all our questions. Helped through the process as not everything is clear with Electricity bills. Very pleasant and well mannered person. So nice to talk to someone like that on the phone these days and this also saved me a lot of time comparing myself. Wish he could so all my comparisons!

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QLDZDR
QLDZDR Brisbane · 484 posts

I clicked the result from a Google search

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James
James
 · Verified

Just as easy as comparing Meerkats.

Let me start with this, comparing the market saved me over $700 a year, that is a major saving.
Everything is online, and it's so easy that even having limited technical skills I had no trouble at all, as it says...simple.

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Arivu
Arivu South East Queensland, QLD
 · Verified

Just so Handy

We are after the right price when comparing with our current cover and this works wonderfully for us to check and compare the various quotes in a simple and convenient manner

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Edds
Edds Sydney, NSW · 3 posts
 · Verified

Easy and necessary

Save me around $600 a year, a must for every new/old insurers.... ended up every quote I got was at least 30% cheaper than my present insurer. Give it a try...

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natasha
natasha Greater Melbourne (Metropolitan), VIC

Matt Lawson - great service

So, since being in Australia ( 7 years) I had always stayed with Origin for power... and then the solar rate dropped and it didnt look such a great deal.... Step in Matt Lawson @compare the market.... he did a fantastic job, sourcing the best deal, explaining it in the easiest way, setting it up... Great customer service, kind manner and really just made it all too easy- Thanks Matt, a day I spent worrying about what to do, and just like that, the worry is gone!

CON
CON Greater Melbourne (Outer), VIC · 2 posts
 · Verified

Great service and very quick

Very accurate and was backed up by the joining companies to give a great result. I have used compare the market in previous occasions and Will use again and again!!!

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Paul
Paul
 · Verified

Ease of getting insurance

Was ease of comparing prices, working out what was right for me and purchasing without any hassle of taking me straight to company I picked and signing straight up. It was excellent.

Collected in partnership with Compare The Market

Ivan
Ivan
 · Verified

Excellent service

Very helpful, I have now used your service to change my Health care, Home and Contents and Car insurance. The customer service was very good as was the call back.

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Cath
Cath Sydney, NSW · 2 posts
 · Verified

Very helpful

I've used CTM before and found if very useful. I tried the government website but couldn't download my latest Energy Australia bill (could have been deliberate ploy from Energy Aust!). CTM very useful and gave me a number of options.

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Meerkat Madness
Meerkat Madness

Compares nothing

Trying to use the website to compare Private Health Insurance. Incredible unintuitive. Comes up with nothing but bronze results then when adding certain coverage in the preferences filter it only comes up with AHM Gold Cover even though other websites offer multiple options. Collusion much?

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Compare The Market · 
Denzil
Denzil
 · Verified

Energy provider comparisons

Used for considering change in electricity provider. Very happy with service - option easy to follow and the consultant checked my charge details in current bill to confirm the savings from
moving to a new provider. Quick, knowledgeable and saved my money. Will save over $300 per quarter.

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Shane
Shane Greater Melbourne (Outer), VIC · 3 posts
 · Verified

I saved big dollars .

I had 5 qoutes came through, for car insurance and ironically I saved 1000.00 on my insurance through the same insurer I am with already . I took it up and don't need to move .

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Cheryl
Cheryl South East Queensland, QLD
 · Verified

Fabulously easy and quick

Very easy to use. Saved me hours of searching and was easy to compare options. Loved it. I would recommend this service to anyone that wants to save time and have all the information at their finger tips

Collected in partnership with Compare The Market

nick
nick · 2 posts

Couldn't have been better!

I talked with a team member (Nicholas D) not even 15 minutes after browsing their website. I wasn't expecting a call but they have a solid feedback system in place. He explained everything extremely well, was understanding, efficient and engaging. he provided all information in layman's terms and made what I thought would be a day long and challenging task seamless. I actually enjoyed the conversation because it was so informative and easy. Couldn't speak more highly of him, your knowledge and help is much appreciated!

Mark S.
Mark S. Sydney, NSW · 5 posts

Was spoken to rudely with a gaslight approach

I was spoken to rudely with a gaslight approach
To compare the markets management- You need to train your employees in showing compassion, sensitivity, empathy etc. Just from that phone call, I will never deal with this company again.

Compare The Market
Compare The Market · 
SH G.
SH G.

just waste of time

I was given incorrect information by your people about my insurance coverage and was charged large out of pocket cost by my surgeon. and now have to write at least 30 words to say how terrible you are!!

Compare The Market
Compare The Market · 
Antoine
Antoine
 · Verified

Fantastic service

I had a call from one of your staff and he was very helpful and did guid me through with my application as well as he explained the contract and have given me enough information so I did switch company’s.

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