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Reviews

4.7

144 reviews
5
(125)
4
(11)
3
(2)
2
(1)
1
(5)
  • Product Quality
    4.9 (108)
  • Return Claim MadeYes (7) · No (94)
  • Customer Service
    4.7 (104)
  • Warranty Claim MadeYes (7) · No (92)
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Justin

JustinSouth East Queensland, QLD

  • 3 reviews

Amazing staff and awesome service!

published

I dreaded going to a store to buy something during the Covid-19 epidemic, but my poor old monitor was just about dead. I looked around and found the one I wanted and as always Computer Alliance had the stock and a competitive price. I went to the store and with all the special social distancing requirements the staff at the store had set up an easy to navigate system, they were all friendly and courteous making the whole transaction effortless! Thank you again CA!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMt. Gravatt
Warranty Claim MadeYes
Product PurchasedMSI Optix MPG341CQR
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Lu T

Lu TSouth East Queensland, QLD

Customer Service from ordering to collecting

published

The most efficient service process that I have ever experienced - ordered and paid for on collection within an hour (30 mins of this was travel time to the Mt Gravatt store) so have now ordered a 2nd LenovoV145 laptop and experienced the same so 2 big bright gratitude customer stars team

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMy Gravatt
Warranty Claim MadeNo
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Livy

LivySouth East Queensland, QLD

  • 2 reviews

I had a very fast and easy purchase.

published

I rang the store to see if they had the product that I was looking for, they did and I then went over and picked it up. They were very strict of enforcing people to keep their distance.

Return Claim MadeNo
Store LocationMt. Gravatt Qld
Warranty Claim MadeNo
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frank

frankSouth East Queensland, QLD

Speed of light

published

Called in and asked for the replacement SSD and Bernard came up with the replacement hard drive quickly. Picked it up at the store with all the safety procedures in place. Great job Guys.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung solid state drive
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Kamal

KamalSouth East Queensland, QLD

  • 2 reviews

MSI MPG341CQR Monitor

published

Computer Alliance are fantastic as usual, I bought an MSI MPG341CQR from them. Coming from an Acer Predator X34 this monitor isn't worlds better, but going up to 144hz, and the slightly better panel were some nice creature comfort upgrades. I also love the thoughtful additions in this monitor, the webcam (while not great) is a nice touch, the little hook to attach a webcam up top is nice, and a built in mouse bungee is awesome if you don't use a wireless mouse.

Great panel, relatively well priced, can't fault it. Ultra-wide gaming is amazing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationComputer Alliance Mount Gravatt
Warranty Claim MadeNo
Product PurchasedMSI MPG341CQR
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The reviewer stated that an incentive was offered for this review

Ella

EllaSouth East Queensland, QLD

Great Service & Product Price

published

Searched online for a particular product I was looking for and saw this store had it in stock. Caught the bus to the area and it was a short walk to the store. They were practicing good social distancing and enforcing it too! Only had to wait about 5 minutes to get inside (it is a small store so having customers wait outside is definitely the right way for them to operate given the current circumstances of COVID-19). Customer service was excellent and quick. Was out of there in 5 minutes with the product I wanted at a very competitive price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Hiep L.

Hiep L.South East Queensland, QLD

Great store with great staff

published

I came in to pick up a couple of items that I had ordered online and it was super easy. I also ordered a custom PC that I stuffed up while ordering but after Alex had a look, let me know that there were a few in stock that I could pick it up then and there instead of waiting.
I got home and everything was plug and play, no dramas whatsoever.
10/10 I would be back for anymore of my tech needs.

Customer Service
Product Quality
Return Claim MadeNo
Store Location4077
Warranty Claim MadeNo
Product PurchasedPC
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Rod P.

Rod P.South East Queensland, QLD

Great no-fuss service

published

The HDD failed in my NAS on Saturday night. Despite all the hysteria re COVID-19, this store was open on a Sunday. I presume it was the manager in the carpark, baking in the hot sun, patiently asking people to queue at a safe distance from each other outside the store, limiting the number of customers inside the store to the number of staff who could help them. Smart.

It would of been easy for him to close his store, but no, he was organised, cheery and there to provide good products and great service, despite the crazyness of the world.

My NAS was up and running Sunday afternoon.

You guys deserve to be in business. I wish you every success. Yes, I will be back again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLogan Rd, Mt Gravatt
Warranty Claim MadeNo
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Rob

RobSouth East Queensland, QLD

  • 2 reviews

Ten times better than umart

published

Fantastic service by competent staff who were very helpful. Support this local business if you want IT gear they’re great! They have a good range of products on display, easy access to staff and plenty of parking. They even help you get larger items into your car.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationComputer Alliance, MT Gravatt
Warranty Claim MadeNo
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Best computer store out there

published

100% working with nothing doing anything to to make it unusable anyway what so ever. When I bought this product, staff were very quick on making sure I got it and they also were very nice and helpful 10/10 computer alliance

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMT Gravat computer alliance
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Dane

DaneDarling Downs, QLD

  • 2 reviews

Fantastic purchase experience and incredible support!

published

Impressive showroom. Physically compare models/makes of any products you're seeking.

Customer service is phenomenal focusing on old fashioned values, warranty, service and satisfaction.

The MSI Optix MPG341CQR is a deam of a monitor. Couldn't be happier!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Optix MAG341CQ
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The reviewer stated that an incentive was offered for this review

Stephen S.

Stephen S.South East Queensland, QLD

Awesome work on my gaming computer

published

Hi guys thanks so much for the great work you did on my gaming computer all is going great the extra memory and the ram is great thumbs up 10 out of 10 computer alliance

Customer Service
Product Quality
Return Claim MadeNo
Store LocationUpper mt Gravatt
Warranty Claim MadeNo
Product PurchasedComputer teck
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Not Happy Jan

Not Happy JanSouth East Queensland, QLD

Poor work values

published

I recently spent $1200 on new computer hardware and their staff didn't think it was important to tell me that there was a store sale the next day. I hadn't even installed any of the components yet and they refused to let me return it just so I could get the sale benefits. Funnily enough I was going to spend the money I saved on other parts too but oh well they lost a life long customer.

Customer Service
Product Quality
Store LocationMt Gravatt
Kevin M.

Kevin M.South East Queensland, QLD

  • 2 reviews

Great Product Awesome Service

published

Navigation was easy and displays set out was great
Range on Display was Awesome lots of items to choose from
Product is awesome Rgb Keyboard with lots colors came with mouse as well.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedRGB Thermaltake gaming keyboard Mouse Combo
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Empowr

EmpowrSouth East Queensland, QLD

Excellent service, great prices & range of products!

published

I went into the store to purchase a new computer monitor and all the staff were very helpful and the prices were excellent. If you need anything computer wise this is a place to go in Brisbane.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane store
Warranty Claim MadeNo
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Jarrod

JarrodSouth East Queensland, QLD

Got What I Wanted Easily

published

Easy To use Website gave me a heads up.
Went in store - friendly sales rep talked me step by step through options to suit my needs.
Compared pricing between Build and Pre-built with ease.
Purchased Pre-Built due to time requirements, But happy with sale - Good service. Good products.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationComputer Alliance Mt Gravatt QLD Australia
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

GoldCoastGM

GoldCoastGMSouth East Queensland, QLD

New VR Gaming Rig

published

Had looked on the website, then went in-store to discuss options with the guys at Computer Alliance.
They were really helpful (as usual) and had a great knowledge base.
Got a great deal on a new MSI Trident rig with much better stats than what I had been looking at elsewhere for about the same price.
Looking forward to setting it up with the RTX2060 video card running my games to the maxx
Always happy dealing with these guys and the quality products they sell

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA Gaming Desktop
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The reviewer stated that an incentive was offered for this review

Wonderful Customer Service, super helpful!

published

Staff were super friendly and helpful in choosing my new computer. They gave us the best deals and explained everything. Easy to find products in store and super easy payment process.

The reviewer stated that an incentive was offered for this review

Matt

MattRichmond-Tweed, NSW

Purchasing MSI gaming computer

published

In purchasing the MSI gaming computer the sales staff were very helpful with desktop comparisons. The MSI was a great deal with free keyboard and Mouse, plus the free monitor on redemption.The back to school sale definitely made my decision so much easier especially driving 2.5 hours to purchase a computer.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

toby cumming

toby cummingSouth East Queensland, QLD

incredible gaming pc

published

incredible gaming pc i got everything that i wanted out of it and cant wait to download my favourite new 2020 releases and play them with minimal 80 fps. thank you msi for creating this pc

Product Quality
Product PurchasedMSi Trident 3 9SA-433AU

The reviewer stated that an incentive was offered for this review

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