Friendly customer service - but you are really left to your own devices to find what you want. There are no fitting rooms in store. They offer some good bulk discounts, but you have to look for them - and some things were more expensive that a regular grocery store. The items which were offered with a good discount, you lad to buy in bulk e.g. a year's supply of toothpaste etc. (They sold pizza in the foyer of the store. It was the worst pizza I have ever eaten in my life.)

Joined and walked in with my Partner to look around, wife went out first than me but didn't see her Lady at the door ask me what i am looking for, I told her i am looking for my wife, maybe she is still inside,
She said i can`t help you with that, i did not ask your help i said, She got upset with me and said "I WAS JOKING IF YOU DO NOT LIKE JOKES DON'T COME HERE" I just walked away,and wait my partner in our car.

Good price for fish, poultry and meat. Also it is a good place to shop for raw pet food and can food. Sometimes you can find rare item too just like Aldi special buy.

First visit and I am in love! The savings from our first visit was very surprising, comparing to Coles and Woolworths.
And the diesel from the costco pump was 30 cents cheaper per litre, compared to our normal pump.
Very impressed, and very happy to have signed up for membership. Looking forward to our next visit.

Ordered a full pizza and I forgot to ask for the cut into 12 pieces instead of the std 6 pieces. Was told 10-15 mins wait. Actual wait time was 25 mins. I saw others who ordered after me being served first. I asked the Chinese guy for an update on my order and he just shock his head. He served at least 2 other chinese guys and he asked them if they wanted it cut into 12 pieces and obliged. An guy served before me got cold shoulder when he wanted it cut to 12 pieces. I too got told off for asking for 12 slices. Whereupon I told him that he needed a change of attitude or find another job. He replied: "go complain, my name is Jay".

It was really disgusting and very inappropriate for Costco to sell even coffins in the store. The coffin display is very upsetting and for me is out of respect. I was even thinking if I still want to keep shopping there. I am a regular shopper since you opened.

Costco needs to send staff for training in customer service. I regret paying for membership and I most definately will not renew it. Never have I come across such rude staff ever!

Too expensive compared to other shops coles woolies or aldi. The only good thing is am going back to get my $60 back. Not worth the hustle long waiting at the counter and poor customer service.

Costco is pulling a serious rort by charging a ridiculous fee for membership, I do not understand why they charge that much when the prices for their items is overpriced and mediocre, I can pick the same items from Woolworths for a fraction of the price.

Staff are pretty arrogant too, When I asked for a certain item they looked grumpy and dumbfounded, Checkout staff seemed smug too. Definitely not going to renew my membership once it expires.

Not for me, staff were rude and un-helpful, no real savings to be had, I have just put this down to a bad experience I wont repeat, if this is how Americans run their supermarkets I hope no more of them set up business here.

i have been there 4 times to casula store not impressed with food that was out of date or mouldy twice i have bought food there was fur growing off them under the first layer baby cucumbers same fur after first layer then i bought a container of salad it was out of date the day i bought it i will still shop there but i will have to look a lot closer to product and use buy date need attention to this as it adds up to a lot of waste and money

mould out of date