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Reviews

2.7

120 reviews
5
(29)
4
(18)
3
(11)
2
(13)
1
(49)
  • Value for Money
    2.9 (17)
  • Product Quality
    2.8 (17)
  • Return Claim MadeYes (1) · No (17)
  • Customer Service
    2.5 (20)
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Michael M

Michael MSydney, NSW

Cooked chicken

published

Hi I have bought more then 13 chickens and more then 9 have been raw and blood through them and I have contacted Costco every time and they say they are sorry and they will work on fixing them but nothing has changed since my first chicken in January.

Customer Service
Value for Money
Product Quality
Store LocationAuburn
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de9756687

de9756687

  • 6 reviews
  • 1 like

Clothing and Shoes

published

Great prices for this brand..the clothes I brought, are great quality for the price I've paid and their shoes have lasted the distance.. Especially when young children go through shoes at a fast rate.. This Costco, has 'some' fantasic staff members. Happy to be a member..

Marsden Park, h yeah.

published

Have been at Costco for many years, started at Auburn then moved to Marsden park you have a lot of whingers in your review section but my post is positive, I love Costco and the yearly fee is paid for in your first visit or 2, If you don't like it leave, I am selective in my purchases and wouldn't go anywhere else.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
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Trish

TrishSydney, NSW

Crowd control

published

Today I went to Cosco at Casula Liverpool ... early (yes I’m afraid I had too, after not being able to get TP for 3 weeks )I was very early because I had tried the week before & the crowd was overwhelming so did not even bother . The staff were great they had worked it out to stop people from pushing in ... & came out & gave feedback on what stock was available . Very impressed especially with the crowd that was there . Well done to all who work there . All the staff were pleasant & helpful . Huge thumbs up & thank you .



Customer Service
Return Claim MadeNo
Store LocationCasula Crossroads .
just another User

just another UserSydney, NSW

  • 4 reviews

Best warranty

published

best warranty you can get on any gadget or appliance.
never buying anything from JB hifi again.
best deals
best prices
best sales

the food as also good
so is the pizza
also i like the samples

Customer Service
Value for Money
Product Quality
Victoria

VictoriaSydney, NSW

  • 5 reviews

Can’t get into the store without paying $60

published

I live over 60km away from Costco and don’t drive. I wanted to visit and have a look, in case I later will come there with friends or family. I was informed at the door that I had to pay $60 just to for visiting the store. Which I didn’t. How can anyone know if it is worth buying if they are only rarely in the area?! Not prepared to pay $60 for just visiting.

Customer Service
Return Claim MadeNo
Store LocationMarsden Park
Ne chua

Ne chuaSydney, NSW

  • 2 reviews

Employees do not have hygiene concept

published

I saw two employees handling food without wear gloves. One islander like, she wiped her sweat with her bare hand and touch food.
Another Indian lady at check out does not call my ticket number instead called out food and she touched my food with bare hand. How disgusting these are.
Should not the manager or supervisor educate their employee on food safety rules

I am not coming back not unless you ensure food safety are followed by your staffs.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationAuburn
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Uka B.

Uka B.

  • 2 reviews

Disgusting taste - forrest cake

published

We bought forrest cake on 30th of dec 2022. Taste was awful. I don’t think it was fresh. Sponge of the cake tasted like bread. Even fresh bread tastes better than Costco’s forrest cake. Waste of money. Never purchase again.

Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco in Auburn nsw
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Michael

MichaelSydney, NSW

  • 20 reviews

Great value

published

Great value, some amazing products at great prices, also very interesting store. The peri peri sauces and nuts are great. The highlight is the value of top brand clothings. Also they only sell the best brands. Keep up the good work.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationMarsden Park
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Jen

JenSydney, NSW

  • 2 reviews

Change of recipe Ghirardelli Brownie mix

published

Yesterday I purchased 3 boxes of Ghirardelli brownie mix, (enough to make 300 brownies for gifts), only to discover that the chocolate chips are practically not existent! I counted 3! I cooked them and they taste like cake! No chunks at all!! I have been purchasing these for years with no problem! I'm disgusted and will be taking this up instore

Return Claim MadeNo
Store LocationCasula
Mannie L.

Mannie L.

  • 3 reviews

Roasted Chicken was RAW on the inside

published

Dec 5-did usual Costco shopping,bought roast chicken supposedly for dinner.Upon cutting the chicken,it was RAW on the inside.
No point bringing it back as petrol alone would cost me more.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco Marsden Park
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Bipin

BipinSydney, NSW

  • 2 reviews

Terrible customer service

published

Management of store, customer service is terrible. Stock availability is bad in the weekends. Specials only while stock last. I went to 3 stores in sydney to buy a security camera system deal ends 02/12/2019 and they said stock will come next week but deal finishes by then.

Customer Service
Return Claim MadeNo
Babar M.

Babar M.Sydney, NSW

Poor customer service

published

Never had such a poor experience with any other store ever. Lady on the return item counter was very rude and insulting that I had to return product and cancel my registration. They sold me car battery worth 300 dollars, and then for exchange process asked me to buy 2 new one before returning the unused one. Then decided that I am not eligible to return items I wanted to return. Hopeless !

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Store LocationCar batteries
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Mzee

MzeeSydney, NSW

Don't waste your precious time and money

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationLidcombe
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M Jackson

M JacksonSydney Surrounds, NSW

Horrible customer service

published

Visiting the Auburn store, wanting to buy a TV set, couldn’t find anyone to help me. Found someone in a nearby section and requested someone to help me. After asking what I needed he promptly dismissed my questions as irrelevant. He obviously had no technical knowledge, he even suggested I visit “Harvey Norman” if I wanted to try a remote on a TV. I did go somewhere else, JB Hi Fi, they were very helpful and answered all my questions. I won’t be renewing my membership. If I could, I give them NO stars.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco, Auburn
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tl83

tl83Sydney, NSW

  • 14 reviews
  • 13 likes

90% of the staff are rude

published

The lady at the door didn’t let me in when I told her I’m not a member and that I just want to browse, but my mum was behind me and she is a member so I went in. And as one reviewer said, at the check out they are always treat you like you are a thief or a junkie. Thanks costco but we are buying with our money !!! And it’s not that cheap maybe a 2% cheaper than outside stores but you’re already charged us $60 membership.
And I don’t know why is that stupid policy that only member can pay with their credit cards! You making it harder for ppl to shop at your place! Wouldn’t go their again.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco casula
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Vicki

VickiSydney, NSW

  • 4 reviews

Costco Fuel

published

Costco fuel is consistently cheaper than any others in the area. After checking various apps, Costco nearly always comes out in front. The $60 membership fee is quickly reimbursed with the savings made on weekly petrol.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCostco casula
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Ana

AnaSydney, NSW

Very rude check out staff

published

Went there with my friend as she is a member. I spent more than $300. The lady at the checkout was very rude and unprofessional. First She tasked to see my friends drivers license. She didn’t let me pay with my key card and said ( only members are allowed to pay by card, none members pay by cash only! ) honestly she made us feel like we were stealing! Don’t shop there unless you’re a member otherwise they won’t make you feel welcome. Never going back. Worst shopping experience.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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James D.

James D.

  • 2 reviews

One stop shop for groceries and petrol

published

Usually go to the Auburn store on the weekends, but happened to visit the Casula store last week.
There is plenty of parking and not as packed as the Auburn one.
Everything you need in bulk.
Unleaded petrol here is about 20cent cheaper than the servo we passed on the way home.
Staff were nice and friendly.
Will be back for our weekly shopping and to fill up the family car.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Store LocationCasula
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Mahsa H.

Mahsa H.

  • 2 reviews

Impolite behaviour

published

I went there yesterday for the first time in my life. At the entrance door, there was a lady who asked me if it was my first time visiting there. I replied yes and she said you must go to the counter filling out a form. she did not let me go inside first. her behaviour was not polite and friendly.
at the end of my visit, she asked me to open my bag as if I stole something from their shop! it was very rude. I won't put my feet there ever again.

Customer Service
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Questions & Answers

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

No answers
Shohreh M.

Shohreh M.asked

NSW, Auburn

I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new, and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop

1 answer
Fired Up
Fired Up

Costco don’t reply in this review site.
You need to join and become a member as per their website

Jane

Janeasked

NSW, Marsden Park

How much is swiss miss hot cocoa mix

3 answers
micheal
micheal

ask the store or go in & have a look

minni
minni

what is preventing you from going in & having a look

Fired Up
Fired Up

As a member you may go in and check it out

Get an answer from our members

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