Worst customer service, arrogant and unfriendly guys at the Auburn store.
I was wondering the levels of customer care from Costco. With each level going up, they seem to be more hostile and arrogant. Frankly speaking, I have never experienced this kind of a behaviour anywhere in the world. Not seen any of the staff over there showing the minimum courtesy of even smiling to customers.

As titled worst Black Forest Cake I ever had. Typical American style. Buy this for your party and your guest will be very disappointed at you for being cheap and the cake on the plates will not be finished.

My background: Dessert Lover who love Fresh cream. Real ingredient. Correct Taste. Right texture. Fresh smell. I don't care about price, as long as it makes me satisfy.

So, there are two types of products at Costco. Products you can get elsewhere and products exclusive to Costco. The products you can get elsewhere, are usually cheaper elsewhere and are in more manageable quantities. So if you don't need 4L of mayo, get it from ALDI for half the price per. It's better valued and you don't need an extension on your house to store it.
The second type, are Costco exclusives, like their Kirkland brand stuff. It's pretty top shelf quality generally, but not cheaper.

So, if you want to save on groceries, go to Aldi. If you want Kirklands and can afford to pay more for things in general and have that house extension, get membership.

Not sure if I am a fan of Costco or not yet, I get that you can buy in bulk but I really don’t see it that much cheaper as people make out to be and the brands aren’t as great as you would get in Coles or Woolworths.

Costco is advanced in ways where they provide a variety of products and we are able to taste test samples before purchase. However, there are usually one or two very rude workers who have no manners whatsoever, and ruin the rest of your shopping trip. Encountered one at Casula who needed to get a stick out her butt. She seem like she did not enjoy her job at all and don’t respond well to customers. By asking her about the product, she shrugged and decided to use a spray bottle to clean her sample station instead...

COSTCO have put competition back into the market in many products and now with fuels. Canberra used to be the dearest fuel between Sydney and the snowfields, but now its the cheapest thanks to COSTCO. Their fuel stop is by the airport and when they opened they were around 20 cents per litre less than the opposition. In Sydney, Costco fuels are as much as 30 cents a litre cheaper than Coles Express and around 15 cents a litre cheaper than 7/11.
Coles Express is always the dearest fuel. This week, Costco was 30 cents per litre cheaper than coles express.

Quite disappointed with a car battery order - just an Exide 50D20LMF for a Mazda 3. Called 3 times. No-one can give me an answer. No-one called back either. It's over two weeks now (1 Dec 2018)! (The Star was only put in as it's mandatory!)

Im a weekly shopper at Costco! Love the bargains and especialy the variety and ease to shop. I can buy my vegetables to office supplies for my business and especially my baking supplies.

The membership is a bit steep every year $60 - but it’s worth it if you get petrol regularly and keep an eye out on specials. It’s easy to over purchase and bulk purchase stuff you won’t end up using and so the money you save gets wasted anyways! We love the food stalls outside - churros and Hot dogs are a popular treat! I recommend it overall.

I have been a customer of Costco since it opened in Auburn.
Couldnt be happier, staffs at both the Auburn and Casula stores provide great customer experience.
The quality of their products are great, it is a wholesaler, therefore you are expecting to buy in bulk.

I am not why there are so many reviews.

Personally, I am very happy with their service and great range of products

I’ve been shopping at Costco Canada for over 20 years and never had a difficult time returning defective items. One of the main reasons I buy certain things at Costco given their prices are higher than Bing Lee etc. However, the store in Marsden Park makes the reforms process extremely difficult and i will not be renewing my membership once it expires. Another US business that’s going to end up closing down with their dodgy business practices.

I'm Costco member for the last 8 month one of the things that frustrates me about this place the frequency of the price change and its only raising and not dropping that is frustrating to see how prices rised on the items within 2weeks such as box of lamb pack, chees or rice, biscuits etc. I'm really thinking about to give up on my membership better to shop at ALDI!!!

Friendly staff, great items,love it. Always great fr snack party items, fresh veggies and fruit. Washing powder and conditioner a great purchase.

Always a good shopping experience, staff are friendly and helpful, the entire complex is always so clean from the carpark to the eating area to the toilets and the main shopping area. And the food there is just too good to be true. Can’t go past there $1.99 hot dog and drink but if you want something really special try their mouth watering cheeseburger. The meat pattie on this burger is so thick and juicy, fresh crisp lettuce and tomato, yummy cheese and the sauce will have you licking your lips for more, and the milk bun is always perfect for $6.99 it’s pretty good.

There is a felmale staff at the customer service counter was so rude,don’t want to go to there anymore, Costco should has a complain function on their website .

The other day we brought a Birthday Cake from Costco Marsden Park, it would be the worst tasting cake I have ever tasted. It was sickly, and from the first bite I felt sick, and I love cake, so I know a good tasting cake and this is not a good cake. The Birthday cake also was stale. My son tried it and it also made him sick all day. Never again will I buy a cake from Costco, and I would not recommend anyone to buy it.

Approaching the counter to do membership she ask to go to the corner didn’t hear her then she spoke in rude way as if I am stupid and the when try to explain to her that’s not a good customer service then she told me exactly “don’t give me a lesson” ask for the manager who apologise and did good job.