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Reviews

2.7

120 reviews
5
(29)
4
(18)
3
(11)
2
(13)
1
(49)
  • Value for Money
    2.9 (17)
  • Product Quality
    2.8 (17)
  • Return Claim MadeYes (1) · No (17)
  • Customer Service
    2.5 (20)
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Lee F

Lee FSudney

  • 7 reviews
  • 9 likes

Force to join before you look.

published

A new Costco opened in Marsden Park. Was very keen to go and have a look to see if it was worth joining. I was not allowed entry into the store untill I joined .
I eventually went in with a friend who had a card . Good value on a lot of stuff but too overwhelming Goodguys and JB better on Electronics . No service . Aldi's were very compriable on their food and you did not have to buy in bulk . And leaving the place, you had to queue so the docket could be checked . I don't think I will be joining .

Ebony.B

Ebony.BSydney Surrounds, NSW

  • 12 reviews
  • 7 likes

Honestly a waste of money

published
Angelo k

Angelo kSydney, NSW

  • 4 reviews

Defiantly a necessity for certain things

published

First the food is great and most of it is at a great price, considering the larger size most items are much less compared to supermarkets. Then the other items they stock of brand name clothes you can get sometimes at a crazy cheap price considering the brand. Many great items but they do need a bigger variety and more frequent refreshing stocked items.
Overall I find it hard to buy from supermarkets now because of the comparison in price and quantity, however don't be fooled not every item works out cheaper.

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Daniel

DanielEpping

Very old lobster tail

published
Viv

Viv

  • 7 reviews
  • 5 likes

Good value amazing variety

published

Don't go there to buy a roll of toilet paper. Of course they might not be competitive, they are whole Sellers with a huge variety. It's like looking at an elephant and expecting it to fly. They have amazing variety of food groceries clothing. My suggestion is not to buy stuff you can get cheaper at Aldi or Coles.

I bought some business shirts about 4 years ago. Kirkland brand. Absolute wonder 1000% better than garbage they sell at David Jones and Myer. Still wear them. Amazing quality and fraction of a price
I was a member about 4 years ago and did not renew as I had moved towards Hornsby. Now back in the inner west so will join again.

Selecia

SeleciaSydney

  • 3 reviews
  • 1 like

Great product range

published

I shop at costco all the time. They have some things that other supermarkets don't have (for eg. famous american brands) plus you have the option to buy in bulk. I've noticed that their prices for some items are actually cheaper too. There's a great selection of fresh produce and meat and their ready-to-go foods are great if you're feeling lazy and don't want to cook dinner :) The yearly membership fee is probably the only thing i don't like about costco.

Sal

SalNSW, 2163

  • 19 reviews

TERRIBLE

published

Joined and walked in with my Partner to look around, wife went out first than me but didn't see her Lady at the door ask me what i am looking for, I told her i am looking for my wife, maybe she is still inside,
She said i can`t help you with that, i did not ask your help i said, She got upset with me and said "I WAS JOKING IF YOU DO NOT LIKE JOKES DON'T COME HERE" I just walked away,and wait my partner in our car.

AceBunker

AceBunker

  • 40 reviews

Great for Bulk Buy

published

Good price for fish, poultry and meat. Also it is a good place to shop for raw pet food and can food. Sometimes you can find rare item too just like Aldi special buy.

bec

bec

  • 6 reviews
  • 4 likes

Fantastic!

published

First visit and I am in love! The savings from our first visit was very surprising, comparing to Coles and Woolworths.
And the diesel from the costco pump was 30 cents cheaper per litre, compared to our normal pump.
Very impressed, and very happy to have signed up for membership. Looking forward to our next visit.

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KoolinglassP

KoolinglassPAU

  • 8 reviews
  • 16 likes

Racist man serving Pizza

published

Ordered a full pizza and I forgot to ask for the cut into 12 pieces instead of the std 6 pieces. Was told 10-15 mins wait. Actual wait time was 25 mins. I saw others who ordered after me being served first. I asked the Chinese guy for an update on my order and he just shock his head. He served at least 2 other chinese guys and he asked them if they wanted it cut into 12 pieces and obliged. An guy served before me got cold shoulder when he wanted it cut to 12 pieces. I too got told off for asking for 12 slices. Whereupon I told him that he needed a change of attitude or find another job. He replied: "go complain, my name is Jay".

Trev

TrevSydney, NSW

Was very open, analysis not worth it for grocery but can be good for cloths.

published
LorenzoB

LorenzoBauburn

The best Super-Market to have ever hit Australian Shores

published

I cannot believe anyone would rate costco anything less than 5 stars. It definitely by far the best value and best customer service supermarket to hit Australia. I think Australia has a long way to go in terms of customer service and prices at coles and woolies, if they don't pick up their act compared to these overseas giants such as costco and aldi and the likes Australian founded business have absolutely no hope in the future.

Sankush

Sankush

  • 2 reviews
  • 11 likes

Ok but not suitable for small families

published

ALDI is best for me personally as Costco is more commonly for big families, small businesses and restaurants. More wastage due to bulk buying.

Dave

DaveSydney

Very rude and poor customer service and broken processes

published

Will not allow to go inside without membership.
They have moto membership guarantees to cancel anytime.
Got membershipship bought few items then cancel membership straightway and get refund. They had no choice than to refund it. Long story short What kind of stupid company will have these types of crazy rules ?
Woolworth is worth going than going to costco. Very bad service probably staff need to go on training including management. Total waste of time for their company and customer.

Amok

AmokAU

  • 19 reviews
  • 27 likes

Used to come here a lot

published

I've done the math, savings you receive for buying here don't counteract the membership cost for our family of 3 unless we were to go here way more often. Add to that the annoyance of having to carry a $2 coin to use a trolley, and the huge queues during peak hour and it's a frustrating experience going here.

Also, the cafe food is not worthy of a dogs bowl. I don't care if that hot dog only costs $1, its not fit for human consumption.

Its just not worth the stress, now we just use coles or woolies online and have our shopping delivered. Easy, worry free and convenient.

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Antoine

AntoineSydney

Not fully cooked

published

Sorry to say on few occasions we purchased the cooked chickens and the buffalo wings and every time they were half cooked and appealing to consume

Thanks. Antoine

Mark S.

Mark S.Sydney

  • 5 reviews
  • 2 likes

Know your prices

published

I joined again in Sydney. I like the US products and things different. Yes if items are on special in Coles or Woollies its no good so you must know you prices. I paid $280 for a Bose speaker at JB hi fi and it was $230 at Costco. I find the lamb cutlets the best ever, hardly any fat like coles, and get the ice cream cookies ( made in US ). Just try.

Bad customer service

published

$60 for a membership is a joke!!! Everything is much more expensive, the fruit and veg is not fresh, meat is double the price than Coles and the worst part is the customer service is terrible!!!!!

PGG

PGGsydney

refund for a product

published

refund took 30 mins for me for such a product where i was asked to click a photograph of the discount that appeared on the product slidedeck after the photograph customer person haresh took it to other level for discussion and then i got my refund back pathetic path is at the last while coming out of the store i was asked to stop as i was not having any reciept and a customer person named ALPA asked someone to check me out when i give them a valid justification for refund of money then she said i can go. is this the way costco treats there customers.??

The manager of customer service was so rude

published
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Questions & Answers

Wim v.

Wim v.asked

NSW, Marsden Park

Do you have pedigree dog food in stock ?

No answers
Shohreh M.

Shohreh M.asked

NSW, Auburn

I want to know do you have catalogue online, or do you have app for Costco of Auburn, because it is too big and I am new, and I have baby that doesn’t let me to searc, so I want to know the place of everything before going to shop

1 answer
Fired Up
Fired Up

Costco don’t reply in this review site.
You need to join and become a member as per their website

Jane

Janeasked

NSW, Marsden Park

How much is swiss miss hot cocoa mix

3 answers
micheal
micheal

ask the store or go in & have a look

minni
minni

what is preventing you from going in & having a look

Fired Up
Fired Up

As a member you may go in and check it out

Get an answer from our members

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