As of December 12th, Crazy Sales is currently offering customers a $10 coupon to encourage them to write a review, positive or negative. It is possible that reviews were written by customers who received such reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Crazy Sales Questions & Answers
44 questions from our users
Barbara E.asked
Hi, we purchased an electric cement mixer recently from Crazy Sales. We were only able to use it for about 2 hours and it suddenly stopped working. Does this happen often? It was quite pricy and I'm disappointed that is has stopped working. What are your recommendations please, this was only purchased this year. Is there a refund or warranty available, how can you assist please. Thanks
3 answers
Hi Barbara,
I would definitely start by contacting Crazy Sales direct. I believe that they are more an umbrella organisation through which manufacturers sell their products.
Start politely, as this is usually the best way!
Explain what has happened and ask what they can do to help.
Based on my experience, they should respond positively. Let me know how you go please.
Cheers, Ray.
Thank you, will do!
Arthur M.Crazy Sales
Thank you for contacting us Barbara. We are sorry to hear about that. May we have your order id please so we can look it up for you?
Jasonasked
I recently purchased a gazebo with sidewalls and sand bags. This all arrived in a box and no carry bag to cart it all around? For that price you would think it would come with a carry bag.
7 answers
Arthur M.Crazy Sales
Thank you for letting us know about this, however, for us to further check your concern, may we please have your Order ID or login email so we can pull it out from our record?
ID 81481137
Arthur M.Crazy Sales
Our apologies for the delay in response. We regret to inform you that we do not have carry bag for this item
miralis g.asked
I have read many bad reviews regarding crazysales after I made an order. It has been a view days and untill now I still can’t see that my order is on the process of delivery. I am afraid that this is scam
3 answers
Arthur M.Crazy Sales
Hi Miralis,
In order for us to assist you further may we ask for your order id?
81060816
Arthur M.Crazy Sales
Hi Miralis,
Thank you for getting back to us. Upon checking your order was dispatch last 14.02.2020 with tracking number 3366515016275 via Direct Freight Express. We were able to verify that your item was delivered last 18.02.2020 and it was received by Kane may we confirm if you know the mentioned name? Please let us know so that we can assist you with further assistance.
Airuasked
Just bought a gaming chair from crazysales however I only just read the reviews about the website and now I’m honestly scared that something will go wrong with my order and apparently the customer service isn’t too great either. The order hasn’t been processed yet though, so how long will it take for the order to be processed? I’m giving this website the benefit of the doubt so please do not disappoint.
6 answers
Not sure what reviews you have read, but honestly there's no need to be stressing out. Crazysales are a honest company and Customer service are excellent too.
I have been a long standing customer for many years and everything I have ordered has always arrived.
When you log on to the Crazysales site you can check your order status.
I live interstate from Crazysales and have found they are actually quite fast with there deliveries. Every delivery guy that has been to my door has always been very polite too and always took care delivering it to my door.
Once your order is sent expect it to arrive within 2 - 5 days later. Honestly got no fault on my end how this company functions.
Arthur M.Crazy Sales
Hi Airu, May we ask for your order id?
80792732
Marizeeasked
How long does it take to receive refund?
1 answer
Arthur M.Crazy Sales
Hi Marizee,
Thank you for contacting us. The refund normally takes 1-2 business for PayPal transactions and for Credit Card and Bpay Transaction takes 2-3 business days.
Stainlessasked
Why do you tell lies ?
2 answers
Because they gave me $10 to write it
Arthur M.Crazy Sales
Hi Nicki and Stainless,
Please advised that we do not force our customers to leave a positive feedback it is optional.
Thank you!
ashasked
I bought item but I did not get purchase confirmation so I'm tried to purchase again so got confirmation but later when I checked payment went twice so I contacted next business day but sent them email straight away to cancel one of the order but the lady who I talked to was very difficult to understand and also she said they can't cancel the order as it under process now. Even though the order is not being dispatched they can't stop it's I will get the order than I hav to send it back though it's a really bulky item. And they won't call me on any update I have to call them. Really disappointed with the response.
8 answers
Arthur M.Crazy Sales
Hi ash,
Thank you for contacting us. We sincerely apologise for the issue you encountered. In order for us to assist you further may we ask for your order id?
80377955 and 80378037
Very hard to talk to the girl she won't transfer call to anyone else her name she said is jill
Lyndaasked
I have reviewed positively, honestly, but no $10 yet? Wanted to use for a Xmas lights special for next year?
11 answers
Did you 've a confirmation email that your review has been accepted. If so contact crazy sales direct on the web site.
Yes I did, will do, thank you for reply.
No I didn’t, email was from yourselves.
Naiasked
Hi, Regarding order number 79532537, Have you sent a replacement item for my lost consignment ? If not, why not ? Get your act together and try answering emails and chat messages !!!
6 answers
They refunded the damaged item, bit 3 weeks later and only after posting my review cos I was fed up theybfinslly replied about the other order with the holes missing on drawers for the rails to go on. Apparently they are going to resend the drawers with holes in them and offer me a $15 refund. We will see what happens from there, been going on for over a month now. I don't recommend them at all.
Arthur M.Crazy Sales
Hi Nai,
Upon checking we were able to verify that one of our chat representatives already handled your case and they have already processed you a full refund. Please inform us if you are able to receive a refund.
Hi, indeed a refund was organised but after several unanswered messages via chat and email. Your communications need improving .
Kiri H.asked
Hi, Ive been trying to call and send emails for the past week. Its been two weeks since Ive made a purchase on a cat tree and I have still not received the item yet. I got an email on the 4th of December stating that my order has been shipped. I expected to have the item by Friday the 13th Atleast! I am going away for the next two weeks and would Just like a refund now. My order number is - 79671251. I am very disappointed with the service unfortunately, tried calling numerous times and it goes straight to a repeated voicemail. if I do not hear back after me reaching out for the 5th time then I will be taking this further.
1 answer
Arthur M.Crazy Sales
Hi Kiri,
Upon checking, we found out that your order was dispatched on 04.12.2019 via TIG with tracking number EPAC00003095585.
For item tracking, please contact our service agent TIG on 1300 005 545 or visit: https://www.mytoll.com/
As we have checked your item on the tracking website, it shows that it was delivered on 07.12.2019 at Ropes Crossing, NSW. We do hope that you already got your item. If that's not the case, kindly get back to us immediately. We will follow up on your case. Thank you.
JacobEasked
ordered a trampoline. havent been able to get hold of phone support.
been waiting for a package eta delivery for 9/12/19.
id 79550398
3 answers
Terrible phone support and they answer when they feel like it . If they answer, they will have an excuse for everything.
thanks john. ill try again monday if nothing ill lodge a refund via paypal.
Arthur M.Crazy Sales
Hi Jacob,
We are sorry for the issue you encountered with us. Upon checking your item is out for delivery today. Please wait until end of business hours for the delivery. If you are unable to receive the parcel please let us know so that we can follow up on our courier. Again, our apologies.
Kristineasked
I paid $470 for the 16 foot trampoline. Its my kids Christmas present. We went to set it up, and its missing 1 leg, 6 springs, 1 piece of padding, and the padding that did come is ripped. Now I have a half set up trampoline and my kids are devastated
1 answer
Arthur M.Crazy Sales
Hi Kristine,
We apologise for the delay in response as we are receiving volumes of inquiry. We already sent a request to our warehouse staff to process the delivery of the replacement parts. It will take 1-2 working days to be processed and another 3-10 working days to be delivered. If there is no part(s) available in our warehouse, we will notify you as soon as possible and our supplier will directly send parts to you and delivery will take 1-4 weeks. Thank you.
LukeDasked
The ice maker we have just received does not work. You have not provided a phone number to call where we can actually talk to someone other then a robot saying over and over to dial an extension. Please provide a phone number that is usable as Im sure the ACCC and the consumer ombudsman would like to hear from all of these people saying the same thing about your company and products
29 answers
Arthur M.Crazy Sales
Hi Luke,
We apologise for the issue you encountered with our product. In order for us to assist you further may we ask for your order id?
The id is 79702650
Is there a different phone number we can call please?
Arthur M.Crazy Sales
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some video that would show more details regarding your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
You can contact us through the following:
Chat support is available on Mondays to Fridays from 9:00 AM to 6:00 PM (AEST)
Phone support (0395480224)
Mon-Fri 8AM - 5PM AEST
Peteroasked
Hi need to follow up where my goods are? Tracking numbers dont work.Try customer service no luck.
ID 79195475
Look forward hearing from you.
Peter.
3 answers
Arthur M.Crazy Sales
Hi Petero,
We apologise for the inconvenience that has caused. Upon checking, we found out that your order was dispatched on 18.11.2019 via Australia Post with tracking number 6KA6942175.
The estimated time of arrival would be 1-4 business days.
For tracking information, please visit: http://auspost.com.au/track/ or contact 13 11 18.
Please NOTE that the tracking number will take approximately 2-3 business days to be activated and to be shown up on the website.
We hope you will receive the item soon. If your item is not delivered by 22.11.2019, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.
Thank you.
Arthur M.Crazy Sales
No worries. Have a great day!
Keithasked
I am trying to call your phone number but no one is answering. My order number is 79195012 but is saying processing however after pay has already taken first payment from me
5 answers
I dont work for them, I left a review, I cant contact them either, Ive lodged a case with fair trading
Arthur M.Crazy Sales
Hi Keith,
Our sincerest apology for the inconvenience that has caused you. Upon checking your order was already dispatch last 17.11.2019 and please be informed that we are just waiting for the updated tracking number from our supplier, once we receive the update we will let you know. Thank you!
Tam, I am considering doing that too!!
Shelley D.asked
Order id 78298635 this is my order number you have taken my money but it says still processing id like a date as to when ill get my order or my money put straight back?
2 answers
All orders take time to process Shelley. If you email them i am sure they will back to you with a date. Sometimes there is an overload of orders and it takes a little more time.. You will recieve your order but its usually within 10 days. Hope this helps you.
Arthur M.Crazy Sales
Hi Shelley,
We apologise for the inconvenience that has caused. We were able to verify that your order was already delivered. If we could do something to assist you further regarding this issue, just let us know, we are happy to help. Every feedback left for us directly affects our credibility as a store so we take the negative ones positively for us to make it up with our customer and since the issue has been resolved we hope you could consider revising or removing it for us. The item has lots of positive feedback, Hoping for your kind consideration.
Peta Masked
I would like to buy a caterers stainless steel work bench...is it sturdy? I do not want it to shake in the slightest while in normal use . Thanks for your reply
1 answer
Arthur M.Crazy Sales
Hi Peta,
May we ask for the exact PID of the item you are interested in?
Rinaasked
Can you please respond to my emails?
Please respond or I will make sure there’s no money in my account when afterpay is due
My email address is [email removed]
1 answer
Arthur M.Crazy Sales
Please provide us your order number.
Sue L.asked
This is my Order No: 76075530 dated 2022-04-20.
Where is my product ?
1 answer
Arthur M.Crazy Sales
Sorry for the delay. We will now lodge an inquiry with TOLL. Rest assured we will send you an email within 5 business days for an update.
Joshua B.asked
I didn't get my delivery order fast way couriers lost my delivery how do I get my order refunded and money back or do we go to court for that all I want is some to call me from crazy sales to get my refund as I am not getting any answers about it
1 answer
Arthur M.Crazy Sales
We are so sorry to hear about the issue you encountered. Please provide us your order number.
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