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Reviews

2.7

993 reviews
5
(318)
4
(91)
3
(27)
2
(49)
1
(508)
  • Product Quality
    2.7 (153)
  • Return Claim MadeYes (43) · No (140)
  • Shipping
    2.5 (117)
  • Warranty Claim MadeYes (17) · No (166)
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Reviewer Photos & Videos

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Faulty Design and Shocking Customer Service

published

I ordered a wine rack for $149, it could not be assembled owing to faulty design. I was asked to pay $28 plus restocking charges of $40 if I were to return the goods as it was my fault not to be assemble the product. Customer service was shocking and did not want to know the real problem.

2 comments
Saurabh
Saurabh

The company has provided me a refund for the item. They finally understood the issue.

Crazy Sales
Arthur M.Crazy Sales

Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?



Sick of ISPBS

Sick of ISPBSSouth East Queensland, QLD

Absolutely Useless DO NOT BUY FROM THEM

published
3 comments
Crazy Sales
Arthur M.Crazy Sales

Thank you for letting us know about this issue and it is not our intention to make you feel that way. May we have your order id please so we can pull it out from our record and so we can check this for you?

Sick of ISPBS
Sick of ISPBS
Crazy Sales
Arthur M.Crazy Sales

Black buffet

published

Bought a black buffet was chipped and painted over with black paint cheap and nasty i guess you get what you pay for will not buy from them any more

1 comment
Crazy Sales
Arthur M.Crazy Sales

Thank you for contacting us. We are sorry to hear about that. May we have your order id please so we can look it up for you and so we can further assist on this?

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Neil

NeilSydney Surrounds, NSW

Wrong product sent

published

I ordered a cement mixer and got a massage chair. They dont reply to most of my emails and then dont acknowledge my main concerns. They wont send me my cement mixer, or my money back so I can buy another one, until they get back the chair. Toll who are supposed to pick up the chair have been unhelpful, "sorry the person you are dealing with you matter is on lunch in the Phillipines" she will ring you back - she didn't - their message now says they are closed on weekends. Its been 10 days now. I just want my cement mixer or money to buy another one.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Thank you for contacting us. We sincerely apologise for the inconvenience caused. For us to further assist you, may we have your order id please?

Pipngyp

PipngypCentral Queensland, QLD

  • 8 reviews
  • 1 like
  • Verified customer

I was nervous but it worked out Ok

published

I was apprehensive about ordering from Crazy Sales. It is often easy to end up with poor quality items from these discount Online outlets.
The Garden Southern Cross style Windmill we ordered took a while to come and had one too many pieces of one item and one short of another. When I contacted CS they appeared helpful and we ended up receiving an entire replacement Windmill. So, I can only say that my experience with them was positive and the Windmill itself is great. As far as I can see, the items are sourced from third parties and that may account for the variations in quality which some of your reviewers have experienced.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Caution when ordering my not suit all needs

published

The product is as expected
The quality is not quite as good
It required adaptors to fit on wall outlets ( an added expense)
It now works well in the vanity.
All in all well worth the money spent

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Robert,

We apologise for the issue you have encountered with our product rest assured that you feedback is highly noted and we will raise the issue with our technical team.

This was perfect

published

The mattress topper was the best it really helped me to have a good nights sleep and I don’t wake up with a sore back. Thankyou crazy sales for a good nights sleep

1 comment
Crazy Sales
Arthur M.Crazy Sales
Essie

EssieMetropolitan Adelaide, SA

False Advertising got a fake product

published

The one with the pink end is what i received. Im not happy with this. Ordered on the 6 March and the image you can cleary see it is different from what i received. It must have a black handle.I want a refund in full as this is not my fault

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Essie,

We are sorry for the inconvenience that this has caused you. In order for us to assist you further may we ask for your order id?

Alex W.

Alex W.Sydney, NSW

  • 5 reviews
  • Verified customer

Good service but slower shipping

published

Despite a number of other negative reviews, I had a good experience with this company. I bought a playpen for our bubba. I first ordered one product and then a few minutes later I saw one that I preferred. I was able to able to cancel the first order myself online and reorder my preferred item. On the downside I did have to get in touch to prompt them to process the refund for the first item and shipping did take over a week.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?

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Price Gouging Ar*eHole5

published

Discusting, price gouging prices on face masks and sanatising products, taking advantage of those in distress. When I saw your email this morning with super inflated prices I couldn't believe my eyes, you should be ashamed.

2 comments
Crazy Sales
Arthur M.Crazy Sales

Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?

Crazy Sales
Arthur M.Crazy Sales

Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?

Never shopping here again

published

I purchased a slide and swing set for my 2 year old daughters birthday. My delivery was missing a box, I made over 15 calls and sent numerous emails to simply chase this up, they kept telling my they would chase this up and call me back, no one calls me back, no one replies to my emails. I paid over $300 for this set and over $100 for shipping. Dealing with This company was an absolute joke. I will never ever shop here again, and oh, I still haven't received the missing box!

1 comment
Crazy Sales
Arthur M.Crazy Sales

Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?

Heidi

HeidiMid North Coast, NSW

Wishing well

published

Loved it, looks great very happy and delivery didn’t take long definitely will keep shopping with crazy sales very affordable and great products and keep getting discounts which is great too

1 comment
Crazy Sales
Arthur M.Crazy Sales
Trisha J.

Trisha J.Sydney, NSW

  • 7 reviews

It's not exactly as advertised

published

Purchased a large dog grooming table recently. The measurements were not quite as big as shown on the website, and the quality is just "okay". Didn't return the table as the cost of shipping would have been too much.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Trisha,

Our sincerest apology for the inconvenience, in order for us to assist you further may we ask for your order id?

Sandy

SandySouth Australia

  • Verified customer

Very disappointing will not use this website again

published

I bought a travel steamer for my son in Melbourne. When he opened the package to use it the steamer did not work. I sent the invoice to him and he contacted crazy sales who said take it up with the brand company. Extremely poor service and completely una ceptable

3 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Sandy,

Our sincerest apology for the inconvenience, in order for us to assist you further may we ask for your order id?

Sandy
Sandy

80230519

Crazy Sales
Arthur M.Crazy Sales

Sorry for the delayed reply. We have reviewed the order and no complaints was lodged with us. Can you advise your son to send us an email at [email protected]. Looking forward to hearing from you soon.

Cheers!

Christine

ChristineSouth East Queensland, QLD

Exceptionally disappointing

published

unable to cancel order before despatch and weblink took me to incorrect product and $80 more expensive.
Cost to return would incur an additonal 20% as well as delivery charges

4 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Christine,

In order for us to assist you further may we ask for your order id?

Christine
Christine

order no. #81139172 - and email trail no. with company is #YGO-671-26156
and as stated in this trail - I do not agree that a printed label is the equivalent of delivery and nor do I believe 20% handling for returns is reasonable

Christine
Christine

PS I have NOT received any remuneration for this review, my comments are solely based on my experience dealing with this company

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Scam ! Don’t buy from them !

published

This website looks normally when showing their products,
but the payment procedures are messy.

This website asks customer pay again and again!
I asked my bank cancelled my card.

Called them 4 times, two times no body answer the phone,
two times being cut off!

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Pam,

We are sorry for the issue you have encountered with us, In order for us to assist you further may we ask for your order id?

Diva

DivaGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Crazy sales for shoddy product and slow customer service

published
1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Diva,

We sincerely apologise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Eloise L.

Eloise L.Metropolitan Adelaide, SA

Terrible

published
2 comments
Eloise L.
Eloise L.
Crazy Sales
Arthur M.Crazy Sales

Hi Eloise,

We are sorry for the inconvenience that you had experience with us. We hope that you have already received your refund.

Sue

SuePerth, WA

  • 2 reviews

Unrateable

published

Ordered a bed and mattress 2 weeks ago, received mattress but still no bed, have been
Emailing, ringing and all they say is “it’s been escalated” the “customer care” person could
Hardly speak English, and could offer no solution? I have cancelled order and hopefully my refund will be in my account. Will never use them again.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Sue,

Our sincerest apology for the issue you encountered. In order for us to assist you further may we ask for your order id?

Denny

DennyPerth, WA

  • 3 reviews

Product Misinformation.

published

I ordered a MAXKON in-wall oven from the company and, before I confirmed my order, I inquired about whether the unit had a digital 24 hour clock installed in addition to the timer. A gentleman from the company telephoned me and I was assured by him that the unit did have a clock and a timer. When I received the unit, there was no clock. I have been corresponding with the company for weeks but the customer representative - a lady named Marion - seems to be a stranger to the English language because she obviously cannot comprehend the depth of my complaint. Be very careful in any dealings with this outlet.

4 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Denny,

We sincerely aoplogise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Denny
Denny
Crazy Sales
Arthur M.Crazy Sales
Page 3 of 50
See all Crazy Sales reviews

Questions & Answers

Michelle P.

Michelle P.asked

When pump confirmed not working and finally after deliberate delay in sending back on your behalf do you now not want to refund via pay pal which is the payment i paid on and put dispute through on? It's bad practice to electronically give my account details to you? This is delaying our refund AGAIN

1 answer
Crazy Sales
Arthur M.Crazy Sales

We apologise for the inconvenience that this has caused you. In order for us to assist you further may we ask for your order id?

Barbara E.

Barbara E.asked

Hi, we purchased an electric cement mixer recently from Crazy Sales. We were only able to use it for about 2 hours and it suddenly stopped working. Does this happen often? It was quite pricy and I'm disappointed that is has stopped working. What are your recommendations please, this was only purchased this year. Is there a refund or warranty available, how can you assist please. Thanks

3 answers
Pipngyp
Pipngyp

Hi Barbara,

I would definitely start by contacting Crazy Sales direct. I believe that they are more an umbrella organisation through which manufacturers sell their products.
Start politely, as this is usually the best way!
Explain what has happened and ask what they can do to help.
Based on my experience, they should respond positively. Let me know how you go please.
Cheers, Ray.

Barbara E.
Barbara E.

Thank you, will do!

Crazy Sales
Arthur M.Crazy Sales

Thank you for contacting us Barbara. We are sorry to hear about that. May we have your order id please so we can look it up for you?

Jason

Jasonasked

I recently purchased a gazebo with sidewalls and sand bags. This all arrived in a box and no carry bag to cart it all around? For that price you would think it would come with a carry bag.

7 answers
Crazy Sales
Arthur M.Crazy Sales

Thank you for letting us know about this, however, for us to further check your concern, may we please have your Order ID or login email so we can pull it out from our record?

Jason
Jason

ID 81481137

Crazy Sales
Arthur M.Crazy Sales

Our apologies for the delay in response. We regret to inform you that we do not have carry bag for this item

Get an answer from our members and Crazy Sales representatives

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