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Reviews

1.9

121 reviews
5
(22)
4
(7)
3
(1)
2
(3)
1
(88)
  • Value for Money
    2.3 (10)
  • Transparency
    2.0 (7)
  • Customer Service
    1.7 (11)
  • Coverage Type
    • Home & Contents (9)
    • Home Only (2)
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australia

australiaaustralia nsw

  • 15 reviews

Totally Incompetent

published

I phoned GIO on behalf of a friend, requesting the Home & Contents Insurance Policy PDS to be forwarded.

D.O.B. of the recipient was requested prior to it being issued. When I questioned this, I was then advised it could not be forwarded unless a quote was also issued.

I was speechless!!!

A potential client needs to review the PDS BEFORE a quote, to ascertain whether GIO's policy suits their requirement, (their advts. also advocate this).

This has cost GIO 2 potential clients.

Their attitude is beyond belief.

Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Katharine

KatharineGreater Melbourne (Metropolitan), VIC

Does not even deserve 1 star!!

published

This company is absolutely useless, and that is putting it politely. Workers are clearly incompetent. Nobody gets back to you when they say they will, and we still waiting on damage to our roof and ceiling as a result of a severe jail storm in January to be fixed!! Meanwhile, we have water coming through the ceiling in all rooms whenever it rains! Stay away from this company.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeTownhouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
See all answers
B F.

B F.Sydney, NSW

  • 3 reviews

Two full months and cannot reach them - with rooms out of commission

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim DateFebruary 2020
See all answers
1 comment
B F.
B F.
Home and Contents Insurance

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PopHi

PopHi

  • 2 reviews

They do not pay claims

published
Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Claim DateNovember 2022
See all answers
POOR QUALITY REVIEW

POOR QUALITY REVIEWmelbourne

  • 3 reviews

How Do Insurance Get Away With Profiteering!

published

Beware when adding your details. They already use your address in their database.
When you have a policy with them your insurance quotes will be three times higher then a new policy if the new quote does not have that address in there system. How can you charge a person $1000 for their house insurance one year and the next year quote $4000 without having claimed. Don't be fooled by the system. How they get away with this fraudulant behaviour is barbaric. Also make sure you know which insurance company owns or the other. Good when you have to shop around for quotes.

Coco-Bear

Coco-BearMelbourne

  • 2 reviews
  • Verified customer

Poor customer service

published

I purchased a policy after receiving a quote and correcting errors made by GIO. I hope they are listening to the conversations that are recording for quality assurance purposes.
Called back to confirm they had my correct email address, which they didn't, now corrected. Asked for the documents to be re sent. Receive an email a few minutes later with policy documents but no cost, price, receipt or proof of payment. Rang again and told it will take 5 working days to send a receipt. What a load of crap. Does anyone make a purchase of $1,200 or more and not receive a receipt immediately? Will be cancelling the contract tomorrow.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeApartment/Unit
Claim MadeNo
See all answers

Paying a fortune for insurance without really having any insurance

published

We thought we were covered for everything with GIO, we pay a ridiculous amount more in premiums a year than other companies charge thinking we were covered for everything and would be looked after if the need arises, HOW WRONG WE WERE!!!!!!. Put in a claim in which there was mimable damage at the time but after nearly 4mths the damage has gotten worse and repair cost increased significantly with no resolution in site from GIO home repair team, unfortunately the only way l found to get any progression what so ever was go use the GIO complaints line. Still waiting for a call back from week ago. Dont waist your time money or energy with GIO

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedNo
Claim DateMay 2022
See all answers

totally dysfunctional claims department and GIO home repair Team Terrible time wasting experience

published

6 weeks delay to replace skylight dome, water damaged attic flooring and electrician, small claim around $4,500 two days work at the outside . home repair team hopeless they will not answer emails

Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time1-2 months
Claim ApprovedYes
Claim DateJune 2022
GailP

GailP

  • 4 reviews

28 years of cover

published

We have had our house and contents insured with GIO for about 25 years and have had several claims all have been resolved in a reasonable time frame and to our satisfaction with minimum fuss. Workmanship has been very good on most occasions. Policy price has certainly increased over the years but isn't excessive.

Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Home and Contents Insurance

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Cair

CairSydney, NSW

Superior service in every way

published
Transparency
Customer Service
Value for Money
Property TypeTownhouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time<1 week
Claim ApprovedYes
Claim DateDecember 2018
See all answers
Stephen

StephenSydney, NSW

Integrity of gio home insurance

published

My parents made a claim for hail damage in December as of 9/4/19 gio contractors have completed no progress the 500 dollars access has been paid the start and completion date has long past many phone calls to the builder and gio show a lack of sincerity and integrity if this is not address in 7 days legal action will be pending

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateDecember 2018
See all answers
K.....

K.....

  • 4 reviews

Take excess quick. Repair slow!

published

Made a claim in early January. Excess taken immediately. Claim Accepted. Nothing done almost April. No aircon for most of summer. Thanks very much! Not even excuses just no action.

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateJanuary 2022
See all answers
Mouse

MouseSydney, NSW

  • 12 reviews

GIO claim service was friendly, proactive and helpful.

published

Our home was significantly damaged after the Berowra Heights 20/12/2018 hail storm.
GIO was friendly, proactive and helpful - During the claim process.
The face to face presentation organised by Suncorp, for hail damage affected customers, was excellent.
I have spoken to a number of Berowra residents affected by the hail storm. The Suncorp customers I have spoken with seem happy. There are a number of non Suncorp customers, quite unhappy.

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time1-2 months
Claim ApprovedYes
Claim DateDecember 2018
See all answers
Karen E Norman

Karen E NormanSydney, NSW

  • 2 reviews

Disgusted and frustrated with process

published

We have been insured with GIO for over 20 years with numerous motor vehicle and house policies. We recently had a water leak in our balcony. I had to pay the $1000 excess for them to tell me that they would only repair part of the job which was worth under $1000. Partially accepted the claim?? The balcony became dangerous as they took so long to assess it. I had to have it staked and remove tiles to assess that it was not due to poor tile maintenance as they suggested. After 2 months they still have not decided what to do. Will be taking this to fair trading.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Claim DateJanuary 2022
pug002

pug002

  • 4 reviews

Totally Outraged!

published
Property TypeOther
Claim MadeYes
Claim DateFebruary 2022
Home and Contents Insurance

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spike0108

spike0108Sydney

  • 17 reviews

No dial back functionality - shocking customer appreciation

published

I have been on the phone for just on 1 hr. No call back functionality - unbelievable. Sack your manager of customer service and engage someone who understands what those 2 words mean!! With all the weather related disasters you guys need to-step up and bring in much more staff on weekends.... not 2.
My house has 6 destroyed skylights, 2 tarps covering the whole roof which has 200 damaged roof tiles and these tarps have dislodged after last nights storm. Do you think i can find someone in the customer service area who can get someone around to secure before the possible thunderstorm tonight.
The good thing..... waiting and listening to the hold music for 1 hr made me so angry i decided to write this review

Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim ApprovedNo
Claim DateDecember 2018
See all answers
4 comments
spike0108
spike0108
spike0108
spike0108
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spike0108
Outraged

OutragedSydney

  • 6 reviews

Waiting over an hour for a phone to be answered and no call back function

published

Trying to make a claim for my mother with dementia who has to be the person speaking to them and have been waiting for an hour with her almost hysterical besides me. If I hang up I’ll have to wait an hour again or who knows how long!!!!!! Haven’t made a claim because I can’t get through!!!!

Insurance claim madeNo

Australians Deserve Better Services, Come one Management you need to lift your Game

published
Insurance claim madeYes

Rude customer service

published

Tried to cancel within the cooling off period, the operator was not clear with the cancellation and tried to not refund me the full amount. Rude customer service, being condescending and patronizing. Unbelievable attitude, I won't be insuring with GIO anymore, no matter the price. Have never been treated like that, the operator called me a liar and tried to make it sound like I wasn't being truthful when in fact I didn't misunderstood what he was saying. Just do your job and don't give customers attitude.

Insurance claim madeNo
Brett

BrettCarrum

  • 2 reviews

Timely pay out on claims

published

We go with GIO primarily because of their flood cover.
We've had two significant claims with GIO over the years.
In both cases GIO paid a fair claim amount and in timely fashion.

Insurance claim madeYes
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Questions & Answers

Daphne E.

Daphne E.asked

I submitted a very important question this morning and submitted my question. Have not seen any
reply. Daphne

1 answer
PopHi
PopHi

What was the important question?

Michelle D.

Michelle D.asked

Does contents insurance cover damage by someone's horse to anothers persons car.

1 answer
Fired Up
Fired Up

Check with GIO

Tony Antoniou

Tony Antoniouasked

Does the GIO house policy cover leaking pipes?

1 answer
Fired Up
Fired Up

Check with GIO

Get an answer from our members and GIO representatives

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