I have House and Content Insurance .with Budget Direct.. The reason I went with them was because they were cheaper than. my last insurer ..However its the Big mistake.. I ever made..
I tried to make a claim on my Solar Power Inverter,, which packed up ..and cost $1500 .to replace.
I was told by they Claim Team I cant claim because the Inverter is to old .. where does my new for old Content .insurance come into operation? I am so frighten now that if my property should burn down what will I be allow to claim...
by careful. with Budget Direct...Cant wait for the policy to end.
I was told my claim would not be approved so I didn't waste time in filling out a claim form This is what I was told by the Claim Team
please be careful

Policy is a waste of money, only good for 12 months. I only picked it because of inexperience I needed one to get over my finance. it was the cheapest at the time & now I know why its the cheapest. It is not worth it. If you're looking for one, look somewhere else. Property manager think they're very hard to deal with.

Our home burnt down in December. We lost everything. They rejected our claim. We engaged lawyers and have spent $20k fighting this so far.

They refuse to pay out our policy.

They are scumbags.

My roof is full grey with the blue tarps they have put on roof months ago and they are telling me my roof needs maintenance. The photoS they sent me shows a brown roof which isn’t my roof and the other photo with the car in the background half of that photo is my roof the car photo. The cracks, I think they are taking about is the join from my gutter mesh to the roof tiles. It’s no crack it’s just the join of the gutter mesh to roof tiles. All I want is my roof fixed as it’s damaged from storm. A roofer told me our whole roof shifted in the storm Budget don’t want to pay.

Absolutely fuming that they have refused to renew our home insurance but will not give me a reason !!! We have never claimed a cent through insurance in the nearly 3 yrs we have owned it and they will not tell me why we are now all of a sudden un-insurable ?????????? DO NOT TRUST THIS COMPANY

Budget Direct seems to be 100% stable enough & viable enough for my Home & Contents needs.
Overall high reviews from most that have given their experiences with Budget Direct H&C.
If offered a better deal from any other Australian Home & Contents Insurance I may re consider otherwise no.

Lady was polite, great, and explained everything though honestly Biggest stuff around on sign up just to make sure I have everything included and all my past claims on their etc then they said they need to review it and make a decision, I’m not going for a loan, I just wanted to transfer to a cheaper provider . Therefore I have decided to stay with RACQ and pay the extra $30 a month for the piece of mind that everything is on their system and I’m covered for EVERYTHING + extras without needing to worry .I can vouch this is a honest review and id say unless you havnt made any claims on home and contents I’d stay with your current provider .

Join last December because its cheaper option. Cancelled today because I can't even claim a food spoliage. Lucky this happen otherwise I gonna regret moving my 2 car Insurance to budgetdirect. This is a good test if insurance claim works.

Do not choose Budget Direct! My neighbour's old Queenslander burnt down 8 weeks ago killing her. My neighbouring property suffered asbestos contamination and smoke damage. They declined my claim because there was no flame/fire at my property. $30k contents rejected twice and offered me $2k. Disgusting! Budget Direct made a traumatic experience worse. Shame on you.

I had home and content insurance policy with budget direct and been paying them all the while but when wanted to claim, the experience was horrible. I sympathise with those who get in touch with the claim advisor with the name of Julie.
She does not listen to the customers and badly needs some training. was always in a hurry without listening to me. Spend 2.5 hrs with 4 different calls and a promise from their customer service agent that the claims manager would call back. Didn’t receive any and when I contacted back guess what, I got connected to same Julie and my horrible experience with her resumed.
This much to withdraw the claim and cancel policy.
Would never ever go back to budget direc

I think it was good value and easy to set up. I have had this insurance For a month and have not had to claim. I am hoping that it is as easy to claim that is was to set up.

First time with insurance company this year, had been with previous insurer for 32 years. Their premiums continue to climb while there benefits fall each time the new policy is renewed.

Good price and easy to complete policy.
The proof of the pudding will be next years renewal- proving you can keep prices around CPI living growth increases you will prove to me that you care and understand how the world should be helping all.

The person I spoke to about my claim was understanding and polite. They told me about the process and what I would need to do in a clear and easy to understand way.

Very cheap policy which is why I signed up with Budget. Totally waste of money as they do not want to help you when you need to claim. I had an awful woman who over and over was saying that this doesnt make sense as though I was lying because the claim to fix a door was so expensive. She would not believe that the wind did blow the door shut causing damage. Clearly this was a young person who has no life experience or she has KPI's to reject claims. My front door is expensive as there is an automatic locking system which is why the quote to fix was so high. I ended up not being able to claim and cancelled my policy but still had to pay for the time I was with them even though they wouldn't cover me. Worst company I have dealt with.

It was reasonably very easy to set up. Only had the policy for a short while so I have not yet made a claim and hope that I never have to

I got a standard policy for my mum very simple good value for money was easy to set up I have had the policy for less than a month lodged no claim as yet.

This was my first insurance policy I had ever taken out and I’m glad I chose budget direct as it was quick and simple! Took 20 minutes to get a quote and be ready to go! Compared to other insurers this is great value for money!