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Reviews

2.3

26 reviews
5
(8)
4
(0)
3
(0)
2
(2)
1
(16)
  • Customer Service
    3.4 (5)
  • Transparency
    3.6 (5)
  • Timeliness
    4.0 (5)
  • Job Satisfaction
    3.4 (5)
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I'm not saying scam, but some might think so.

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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control
Ms DB Thomson

Ms DB ThomsonSouthwest, VIC

I couldn’t be happier with the works performed

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Technician was prompt & professional in his manner. He was knowledge about his speciality. Technician was accurate in his time frames.
I couldn’t be happier with the works performed. I will return to Dawson’s when I next require pest control



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Dawson's Pest Control
Troy D.Dawson's Pest Control

Thank you for the wonderful review, Ms Thomson. We really appreciate you taking the time to share your experience with us!

Mornington

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Hi I always use Dawson’s. Their staff are very good from time of booking, notification of time of arrival to completion of service. Their pest control staff doing the work are very nice, polite and professional.

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Dawson's Pest Control
Troy D.Dawson's Pest Control

Hi Maureen,
Thank you for your feedback and the 5 star reviw



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Wayne

WayneGreater Melbourne (Outer), VIC

Terrible Service

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Dawson’s has to come out Twice to treat for mice, they never went away, rang on numerous occasions but was told it takes time, rang again in the new year but they weren’t interested all they wanted was for me to pay for another treatment just 5 months after paying and job not working. Would not recommend to anyone. Just had Zeropest out and they were very helpful and far more professional

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Dawson's Pest Control
Troy D.Dawson's Pest Control
Sheena C.

Sheena C.Greater Melbourne (Inner), VIC

Very Happy Customer

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Happy customer! I had a spider rodent treatment a month ago, a week ago i heard a noise in my roof and i called dawsons they explained the rodent will die 4days later from the treatment and they were right. Im so glad i dont need to worry if theres rodents in the area i know my house is protected. I recommend dawsons 100%

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Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Sheena. We value and appreciate your business and look forward to servicing your home again in the future!

SCS

SCSMelbourne

  • 10 reviews
  • 6 likes

Don’t waste your money! Pests get worse and they won’t help you!

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Paid $330 for roof cavity rodents and they came out and sprayed powder, after a week they are worse then before they sprayed! I called and they told me they won’t do anything for 45 days!!! Never had this problem with Jim’s but thought I would try someone different to try to eradicate the problem from coming back from last year. I have wasted my money on a pension and now need to get someone else out to help me as they won’t do anything! Please don’t use this company!

3 comments
Dawson's Pest Control
Troy D.Dawson's Pest Control
SCS
SCS
Dawson's Pest Control
Troy D.Dawson's Pest Control

Brilliant Service - Thanks Dawson's

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A good pest control company with helpful and friendly staff. I used them for ants and spiders pest control and the end result was good. Satisfied. Thanks Dawson's Pest Control.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Ian. We value and appreciate your business and look forward to servicing your home again in the future!

Gurdeep S.

Gurdeep S.

  • 2 reviews

Great Service

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I've had used 2 different companies in the past for pest control but never been 100% satisfied. This time i contacted Dawson's Pest Control and these guys were quick and the price was very competitive. Highly satisfied and will recommend them to other.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Gurdeep. We value and appreciate your business and look forward to servicing your home again in the future!

The reviewer stated that an incentive was offered for this review

Thankyou

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We recently brought a house and booked an inspection with Dawson’s Australia they were very prompt and got our report to us in great detail within great time.
After settlement went through I got them out to do a whole house treatment as we noticed some earwigs and spiders deadly afraid of spiders we had what I think they call the domestic treatment and have not seen a bug since they have been amazing defiantly recommend.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Lauren. We value and appreciate your business and look forward to servicing your home again in the future!

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Worst Customer Service Experience / Not Reliable at all

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A complete waste of money.

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Possums not rats

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Called Dawson's for possum problem in roof. They said it was rats not possums so treated for rats (twice). Had to get someone else out to get rid of the possums.

Griffo

GriffoMelbourne

  • Verified customer

Ants ants and more ants X 2

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Like the review from original reviewer, Ants ants and more ants Aug 2018. We engaged Dawson’s to treat our property as we were being overrun with ants. They came promptly, treatment team professional, but the ants returned on force within a week. Rang up to get them back, but was just inside 48 days. Rang them up to get them back, 5 days outside the 6 mths return. Customer service team did not want to engage with me, at best would offer 10% discount. I wish I had read these reviews before engaging them. Will definitely be using someone else.

Brihac

BrihacAU

  • 3 reviews
  • 2 likes
  • Verified customer

Ants ants and more ants

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Ants were our issue. Dawson’s quoted and came as requested. Still had ants a month later. Dawson’s provided a free service call and did another treatment. Still had ants another month later... to get to the point, we had them come a total of 4 times and treat for ants. WE STILL HAVE ANTS!! They never went! And now the free service period is over (6 months from first treatment) so thumbs down Dawson’s. Don’t waste your $430.

Rude receptionist!!

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I called this company today as I wanted to send some info via email to the marketing manager. [name removed] was incredibly rude telling me they weren’t interested even though she had no idea what I was going to email. Then pretty much hung up on me. I had already spoken to several other Pest Control companies earlier and they had been really friendly and helpful customer service. So I know it wasn’t me! You would think that a company with really bad reviews would be interested in improving the customer experience! I would never recommend or use them based on this 2 min experience.

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Mark

Markmelbourne

  • 2 reviews
  • 1 like

Fast service, efficient results

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We recently had a rodent infestation and we were impressed at how quickly we could arrange a pest control visit from Dawsons. The operator was a wealth of knowledge on pests and pest control, treated the house in under two hours and the treatment was quickly effective in removing the pests. Good value for money with this sort of service.

Just brilliant

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I cannot speak higher of Matthew N who came to my home today to help me with a pest problem. He explained and went over everything with me in a kind an courteous manner. He answered all my question regardless of how neurotic they may have been. I appreciated greatly his patience with me. The service was 100% if I need them again I would certainly recommended Dawson’s, I will request to have Matthew but would feel comfortable with one of his colleagues. Matthew was a great representative of his organisation. Thanks

Customer Satisfaction?? FORGET IT

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Initial response was prompt. Explained about ant problem in roof void and was supposedly treated. Contacted them 3 months later as problem persisted. They removed a couple of downlights and sprayed something into the roof void from a can but did not attempt to gain access to the area via drop down ladder readily available.Said the problem may continue for a brief time but still covered by warranty. Rang yesterday to follow up as problem persists and was told we were now 4 DAYS over the warranty period and they would only return under a full fee treatment. Never again at my house!!

Nola B

Nola BGreater Melbourne (Outer), VIC

  • 4 reviews

I wouldn't use again

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Only that I got a follow up letter saying that my warranty had expired and they wanted to charge me another $340, for "maintenance treatment", that I realized that I had never written a review. They did NOT get rid of the mice problem. I bought "red block" at Bunnings $15 and have not seen one since. There was no story about "the males come back, looking for a female" explanation that Dawson's gave me as I still had mice long after Dawson's had left and treated one wall. Red block works, a guy from a bird's store told me to use it, as I do have 2 birds and their seed was the source. I never needed a pest exterminator in the first place.

Ash

AshGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Burglars

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The Dawson guy came for the pest control treatment and told us it will
Take couple of her ours to do the job and we can be back by 5 pm. the keys were with us and we told him to lock the front door when he leaves. When we came back we saw that the garage was half opened and there was burglary happened at our house within that time. Called them straight away and the company said he locked the door and he doesn’t know who entered the house.

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Questions & Answers

Valda B.

Valda B.asked

is it safe to get into the roof after the treatment for mice and rats

1 answer
Dawson's Pest Control
Troy D.Dawson's Pest Control

Hi Valda
We would always recommend any one entering the roof void whether we have treated or not to where a dust mask, however there is no issue access the roof void after our treatment.
Any further questions please do not hesitate to contact our office on 9222 2222.
Thanks

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