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I'm not saying scam, but some might think so.
I had a rodent service done by Dawson's Australia mid 2022. The tech advised that it may take up to 6 weeks for the treatment to take effect. The 6 weeks expired and I called customer service who advised I was likely seeing the mice still because it was getting colder and they move indoors.
Another tech was sent out and re-treated. Again, I was told it would take 6 weeks for the service to take effect. 6 weeks later and my mouse problem is worse than ever. I called customer service and the same lady told me that the increase in mouse numbers ...Read more
was due to the weather getting warmer and the mice wanting to get inside. A senior tech was dispatched and he again treated the house. 6 weeks later and there was a reduction in the number of mice but by no means were they gone. Still droppings visible everywhere. The same customer service lady (who has an infuriating way of speaking with a condescending manner and rolls out the same scripted dialogue every single call) advises me that their service never guarantees complete removal of the rodents. I put up with the mice over the summer months but have noticed increased activity again. Called customer support and was advised that my warranty period is now up and I'd have to pay the full amount again for another treatment. Summary: Dawson's rodent service did not work to remove rodents. Their customer service representatives (or at least one of them) shouldn't be client facing. Value for money: nil. I'm not saying scam, but some might think so.1 comment
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Ms DB ThomsonSouthwest, VIC
I couldn’t be happier with the works performed
Technician was prompt & professional in his manner. He was knowledge about his speciality. Technician was accurate in his time frames.
I couldn’t be happier with the works performed. I will return to Dawson’s when I next require pest control
1 comment
Troy D.Dawson's Pest Control
Thank you for the wonderful review, Ms Thomson. We really appreciate you taking the time to share your experience with us!
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Mornington
Hi I always use Dawson’s. Their staff are very good from time of booking, notification of time of arrival to completion of service. Their pest control staff doing the work are very nice, polite and professional.
1 comment
Troy D.Dawson's Pest Control
Hi Maureen,
Thank you for your feedback and the 5 star reviw
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WayneGreater Melbourne (Outer), VIC
Terrible Service
Dawson’s has to come out Twice to treat for mice, they never went away, rang on numerous occasions but was told it takes time, rang again in the new year but they weren’t interested all they wanted was for me to pay for another treatment just 5 months after paying and job not working. Would not recommend to anyone. Just had Zeropest out and they were very helpful and far more professional
1 comment
Troy D.Dawson's Pest Control
Hi Wayne, we apologise for any inconvenience.
I am unable to look up your account from your review profile however we do offer a 6 month free service period on our rodent treatments from the initial t... Read more
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Sheena C.Greater Melbourne (Inner), VIC
Very Happy Customer
Happy customer! I had a spider rodent treatment a month ago, a week ago i heard a noise in my roof and i called dawsons they explained the rodent will die 4days later from the treatment and they were right. Im so glad i dont need to worry if theres rodents in the area i know my house is protected. I recommend dawsons 100%
1 comment
Troy D.Dawson's Pest Control
We really appreciate you taking the time to share your experience with us Sheena. We value and appreciate your business and look forward to servicing your home again in the future!
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SCSMelbourne
- 10 reviews
- 6 likes
Don’t waste your money! Pests get worse and they won’t help you!
Paid $330 for roof cavity rodents and they came out and sprayed powder, after a week they are worse then before they sprayed! I called and they told me they won’t do anything for 45 days!!! Never had this problem with Jim’s but thought I would try someone different to try to eradicate the problem from coming back from last year. I have wasted my money on a pension and now need to get someone else out to help me as they won’t do anything! Please don’t use this company!
3 comments
Troy D.Dawson's Pest Control
We sincerely apologise for any confusion that occurred. As discussed in our earlier communications unfortunately this treatment does not work overnight as there is a 48 day control period, and as we h... Read more
ave previously communicated our service does include a 6 month free service period, however you need to wait for the 48 days to gain full control. We are here to provide a quality service so please get in contact once the control period ends and we will be out to re-treat if required. Take Care.Nobody wants to wait 48 days with rodents running around in their roof! Had I been told this before the treatment I wouldn’t have bothered with this company and used someone else! Waste of money. Don’... Read more
t bother I am getting someone else out to do the job you didn’t do! Thanks for nothing!Troy D.Dawson's Pest Control
We sincerely apologise for any miscommunication however the control period is explained and is on the paperwork that would have been signed on the day.
You will experience influxes of rodents with any... Read more
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Brilliant Service - Thanks Dawson's
A good pest control company with helpful and friendly staff. I used them for ants and spiders pest control and the end result was good. Satisfied. Thanks Dawson's Pest Control.
1 comment
Troy D.Dawson's Pest Control
We really appreciate you taking the time to share your experience with us Ian. We value and appreciate your business and look forward to servicing your home again in the future!
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Gurdeep S.
- 2 reviews
Great Service
I've had used 2 different companies in the past for pest control but never been 100% satisfied. This time i contacted Dawson's Pest Control and these guys were quick and the price was very competitive. Highly satisfied and will recommend them to other.
1 comment
Troy D.Dawson's Pest Control
We really appreciate you taking the time to share your experience with us Gurdeep. We value and appreciate your business and look forward to servicing your home again in the future!
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The reviewer stated that an incentive was offered for this review
Thankyou
We recently brought a house and booked an inspection with Dawson’s Australia they were very prompt and got our report to us in great detail within great time.
After settlement went through I got them out to do a whole house treatment as we noticed some earwigs and spiders deadly afraid of spiders we had what I think they call the domestic treatment and have not seen a bug since they have been amazing defiantly recommend.
1 comment
Troy D.Dawson's Pest Control
We really appreciate you taking the time to share your experience with us Lauren. We value and appreciate your business and look forward to servicing your home again in the future!
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Worst Customer Service Experience / Not Reliable at all
I called Dawsons as our home was infected with Bird Mites. They were the most expensive of all the quotes I received, but I went with them because of their familiar name & we had kids at home and wanted to clean up ASAP. They promised to be at our home at 3pm the next day. Both Hubby & myself took the afternoon off work. I called at 9am the same morning to confirm their 3pm appointment which they did. 3.30 and no phone calls. I called the office only to be told he was at his previous appointment and will be there shortly. We waited and wa...Read more
ited and received a call at 4.15pm to say he cannot come now due to bad weather & will have to reschedule. The weather had been the same since the morning, could they have not told me then that if it rains we will not be able to carry out the treatment. But the fact was it was not even raining at the time, but they refused even to come and have a look at the situation and advise us accordingly. Very unreliable, too expensive and will never trust them or recommend them to family or friends. Being in the pest business you first need to be reliable to make your appointments.Similar opinion? Write a review on ieatwords.com.au!
A complete waste of money.
In March this year I contacted Dawson’s as we’d just moved to a new estate and noticed quite a lot of mouse activity in our garage. To their credit they sent someone over the same day and I was sure that the problem was solved.... not so. A month later I saw a mouse in the garage and being under warranty I called Dawson’s again only to be told that they will die and not worry about it. The mice kept coming and so in July they supposedly re fumigated the garage. Yesterday, we were cleaning the garage and not only do we have mice we have so many ...Read more
of them it’s rediculous. They have taken over our garage!!!! What a waste of over $400!!!!! I will go to Bunnings and buy the mouse poison myself and I’m sure that I will have more success. Should have done that to begin with. Don’t waste your money. Dawson’s don’t do the jobSimilar opinion? Write a review on ieatwords.com.au!
Shirl The CurlMelbourne
Possums not rats
Called Dawson's for possum problem in roof. They said it was rats not possums so treated for rats (twice). Had to get someone else out to get rid of the possums.
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GriffoMelbourne
- Verified customer
Ants ants and more ants X 2
Like the review from original reviewer, Ants ants and more ants Aug 2018. We engaged Dawson’s to treat our property as we were being overrun with ants. They came promptly, treatment team professional, but the ants returned on force within a week. Rang up to get them back, but was just inside 48 days. Rang them up to get them back, 5 days outside the 6 mths return. Customer service team did not want to engage with me, at best would offer 10% discount. I wish I had read these reviews before engaging them. Will definitely be using someone else.
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BrihacAU
- 3 reviews
- 2 likes
- Verified customer
Ants ants and more ants
Ants were our issue. Dawson’s quoted and came as requested. Still had ants a month later. Dawson’s provided a free service call and did another treatment. Still had ants another month later... to get to the point, we had them come a total of 4 times and treat for ants. WE STILL HAVE ANTS!! They never went! And now the free service period is over (6 months from first treatment) so thumbs down Dawson’s. Don’t waste your $430.
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Rude receptionist!!
I called this company today as I wanted to send some info via email to the marketing manager. [name removed] was incredibly rude telling me they weren’t interested even though she had no idea what I was going to email. Then pretty much hung up on me. I had already spoken to several other Pest Control companies earlier and they had been really friendly and helpful customer service. So I know it wasn’t me! You would think that a company with really bad reviews would be interested in improving the customer experience! I would never recommend or use them based on this 2 min experience.
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Markmelbourne
- 2 reviews
- 1 like
Fast service, efficient results
We recently had a rodent infestation and we were impressed at how quickly we could arrange a pest control visit from Dawsons. The operator was a wealth of knowledge on pests and pest control, treated the house in under two hours and the treatment was quickly effective in removing the pests. Good value for money with this sort of service.
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Just brilliant
I cannot speak higher of Matthew N who came to my home today to help me with a pest problem. He explained and went over everything with me in a kind an courteous manner. He answered all my question regardless of how neurotic they may have been. I appreciated greatly his patience with me. The service was 100% if I need them again I would certainly recommended Dawson’s, I will request to have Matthew but would feel comfortable with one of his colleagues. Matthew was a great representative of his organisation. Thanks
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Done in DoncasterDONCASTER
Customer Satisfaction?? FORGET IT
Initial response was prompt. Explained about ant problem in roof void and was supposedly treated. Contacted them 3 months later as problem persisted. They removed a couple of downlights and sprayed something into the roof void from a can but did not attempt to gain access to the area via drop down ladder readily available.Said the problem may continue for a brief time but still covered by warranty. Rang yesterday to follow up as problem persists and was told we were now 4 DAYS over the warranty period and they would only return under a full fee treatment. Never again at my house!!
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Nola BGreater Melbourne (Outer), VIC
- 4 reviews
I wouldn't use again
Only that I got a follow up letter saying that my warranty had expired and they wanted to charge me another $340, for "maintenance treatment", that I realized that I had never written a review. They did NOT get rid of the mice problem. I bought "red block" at Bunnings $15 and have not seen one since. There was no story about "the males come back, looking for a female" explanation that Dawson's gave me as I still had mice long after Dawson's had left and treated one wall. Red block works, a guy from a bird's store told me to use it, as I do have 2 birds and their seed was the source. I never needed a pest exterminator in the first place.
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AshGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Burglars
The Dawson guy came for the pest control treatment and told us it will
Take couple of her ours to do the job and we can be back by 5 pm. the keys were with us and we told him to lock the front door when he leaves. When we came back we saw that the garage was half opened and there was burglary happened at our house within that time. Called them straight away and the company said he locked the door and he doesn’t know who entered the house.
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Questions & Answers
Valda B.asked
is it safe to get into the roof after the treatment for mice and rats
1 answer
Troy D.Dawson's Pest Control
Hi Valda
We would always recommend any one entering the roof void whether we have treated or not to where a dust mask, however there is no issue access the roof void after our treatment.
Any further questions please do not hesitate to contact our office on 9222 2222.
Thanks
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Troy D.Dawson's Pest Control
Hi Brendan,
earlier today, we were happy to send one of our Senior Technicians to visit your property today to provide a free spot treatment and more importantly to discuss your concerns you have experienced outside of your 6 month warranty period; however this offer was declined. We also made multiple recommendations when we were last onsite in November and wanted to go through these in more detail with you to advise if there were any other actions we could take to satisfy the rodent situation for you. These included areas where rodents were gaining access to your property. Our offer to resolve the issue remains, if you wish to take us up on this please contact our office on 9222 2222.We are sorry to hear about your particular issue regarding rodent removal and understand that you have not had a positive experience with Dawson’s Australia.
As discussed on the telephone ... Read more