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Proven Pest Control
Alex VincentSydney, NSW
- Verified customer
Unprofessional Service + Poor Quality Report
First time post review here. I did feel threatening. Therefore, it took me so long to post this review. For safety reason, I have moved to other suburb. Since then, I have changed my credit card and contact details. In order to protect any other potential and innocent customers, I decided to post this review for your decision making.
On 21/03/18, I found a pest control company on the internet called “Proven Pest Control”. Website: www.provenpest.net/. I requested a quote to do the Termite Inspection plus Refill of Termite Reticulation System (...Read more
TermGuard System). The quote was $450 ($150 inspection + $300 chemical refill) in total. I wanted to make sure the service that I am getting is equivalent with the previous service provider. I was trying to get all the details such as chemical used, licence number etc. [name removed] (sales representative) had confirmed that the chemical used is Bifenthrin just a brand difference like Coles vs Worthworth. In order to satisfy my building structure warranty, I need to do the termite inspection every year and refill the reticulation barrier system every 3 years by licence pest control. And I have to do what the licence pest control recommends to do. Otherwise, my building structure would be void of warranty. After two days consideration on 23/03/18, I had decided to make a booking for the service at 3pm on 4/4/18. On 4/4/18, I received a phone call at approximately 11.45am from Proven Pest Control saying the booking had changed to 1pm. I quickly rush home for them. Unfortunately, no one turned up until 3.15pm. I didn’t even receive any apologies when the inspector turn up late since they had been changing the time slot for a few times in a day. The inspector ([name removed]) carried out the inspection and asked me to open the meter box to find out the details of the Termite Reticulation System. Approximately 4pm, [name removed] carried out the chemical refilling work. I witnessed that the chemical spilled all around the footpath next to the building at the second nozzle head. It was quite excessive amount that I was so concerned and asked the chemical was harmful. He said it was not harmful and added it will dry by itself. I was so worried about the spill then I kept asking to do something. He told me to use the hose to clean it up after the work. At around 4.45pm, chemical refill and inspection works were completed. [name removed] said everything was fine as expected. He asked for the payment and said the report will be sent to me in a few days later. I paid full amount $450 by credit card. And he asked me to use my finger to sign on his phone. Within a second, the receipt was sent to my email with my signature attached on their standard receipt template with a lot of term and conditions that was not seen before I signed. After 5 days later on 9/04/18, I received the pest control report. I was shocked with recommendation on the report. Please see the following.Similar opinion? Write a review on ieatwords.com.au!
Helen H.Sydney, NSW
Awful. Lies and didn’t do what I paid for.
I paid for a full spray of my carpet. They only did the edges. When the bugs came back the receptionist told my rental agent I was the one that only asked them to do the edges! She said they sent the man back out as a goodwill gesture - meanwhile telling me they are sorry they didn’t give me what I paid for. Their notes after both jobs didn’t reflect the truth nor what they told me. They told my agent they only saw bugs under one table leg - total lies! They did a crap job and tried to work their way out of it. DO NOT USE THEM!
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JamesSydney, NSW
No impressed
They treated my mother in laws place 3 months ago and it still has cockroaches running around. Not a very good service. The guy put chemicals all around the house and still couldn't get rid of them. I wouldn't waste my money on this company.
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Alan DAU
- 2 reviews
pests were removed
I moved into a new flat and there were cockroaches everywhere.
I called this company and they sent someone straight out. Now all the pests are gone! It was great and quick service.
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HannaSyllabi’s waters
Happy that the fleas are gone
I went on holiday and when I came back there were fleas everywhere.
After the treatment it took about 2 weeks for all the fleas to die
Very good
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Olivia BAU
Pests back
Useless bunch of so and so's!!! Do not go near this company, This week I've had 6 calls in 4 days.The next time you ring I will have a sports whistle handy and I will blow it into the phone so be prepared. It's your choice. Ring and be deaf or leave me alone!!!
This is the worst pest control company in Australia. I did not listen to the reviews I read and went ahead to use them but learned a big lesson. The spray for the cockroaches did not work and when I called for the second respray oh my the man came to my house and was extremely rude. He ...Read more
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terriAU
- 5 reviews
Did not work. Still have cockroaches, spiders and an added extra... ants
Did not work. Still have cockroaches, spiders and an added extra... ants. Had to get it done before arrival of pup. 1 month nothing. 4 months nothing. Told I ruined it by spraying the spiders and cockroaches. Seriously. Back to rentokill.
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MelissaPenrith
- Verified customer
Woke up with dead roaches everywhere
Great Service! I woke up this morning and all the cockroaches were dead. Proven Pest Control sprayed the place yesterday. The service is fantastic
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Claire BennetCastle Hill
- Verified customer
Happy to use again
I was happy with the service provided by Proven Pest Control. They were friendly and did a great job.
Well recommended
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Scott B2154
- Verified customer
Dead Cockroaches
Dead Cockroaches everywhere. I am happy with the service and the price I paid. I had them out yesterday and they were very good
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GregpeatsDenistone
- Verified customer
Proven Pest Control are the best!
Proven Pest Control provided a great service and I would be happy to use them again.
They arrived on time and were very professional
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HenryKpenrith
- Verified customer
Pests are dead
Service was great! all the cockroaches are dead and not a single spider since I had my place sprayed. Thank you Proven Pest Control
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Michellewcarlingford
- Verified customer
Great Service
We needed just an end of lease treatment. These guys were quick on the scene and with a good price
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AngelaSt Leonards
- Verified customer
Happy to use again
I have used these guys for 3years and have always found them to be great. They always treat my home for cockroaches and spiders and I never see a single one
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LoisBailey83NSW, 2115
- Verified customer
Great Service!!!
Will use again most definitely. Thanks for doing such a great job! They gave helpful information and
offered several different options for treatment and wasn't pushy with the sale.
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PhyllisRyde, NSW, 2112
- Verified customer
Very Good Service
Communication is fantastic. Work done was great. Very professional and able to help at short notice. Highly recommended and will use this service again in the future.
They came out and did a full termite inspection and spent a bit of time explaining the report and some helpful tips to keep the termites out.
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MichaelDapto
Brilliant Service!
I had bad German Cockroaches infestation it was embarrassing, annoying and dirty roaches everywhere. After trying a different pest control company, who failed to get rid of them, they came out once and refused to come out again!
I then rang Proven Pest Control and the lady in the office explained that German Cockroach treatments require 2 treatments to fully eradicate them and to break their breeding cycle and most pest control companies don't do it correctly. They gave me a quote which was cheaper than the other guys and it included the...Read more
2nd treatment FREE! They came out and did the treatment and were very thorough. 2 weeks later I saw a HUGE improvement. Their technician then came out again and did the 2nd treatment. 2weeks later all the cockroaches were gone!Similar opinion? Write a review on ieatwords.com.au!
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