260 questions from our users

Julian T.
Julian T.asked

Hello, we recently purchased this coffee machine and in the process of setting up we selected german by mistake and now cant work out how to proceed. Can you resent without going through the menu? Thanks!!



1 answer
DeLonghi
DelonghiDeLonghiSend a private message
LeeAnn W.
LeeAnn W.asked

Why does my Eletta keep saying to add beans when it is full? then if I stir the beans
it's ok

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Sally H.
Sally H.asked

I have the eletta cappuccino top and would like an alternative steam wand which is longer than the standard one to froth from lower in the jug. Is there another one which will fit? Thanks



1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Ewan M.
Ewan M.asked

Just purchased a Delong I cappuccino and it displaying insert water spout and completed step by step instructions ?

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Ekrem F.
Ekrem F.asked

MY De'Longhi Eletta Cappuccino ECAM 45.760 Coffee Machine menu is no longer working after I went through a descale process. I can make a short or long coffee! But the Latte, Flat White or Milk Menu's are not working! Any idea why or what to do?



2 answers
DeLonghi
DelonghiDeLonghiSend a private message
Ekrem F.
Ekrem F.

Tried all those things so looks like i need a service

peter s.
peter s.asked

I have an Eletta Plus that will not make coffee. the machine heats up, produces steam and will grind the coffee fine but no coffee comes out of the spouts. If I use the rinse function first it will occasionally produce a small amount of coffee but the the usual volume.

I have removed and disassembled the infuser, cleaned it thoroughly and put it back but that has made no difference. the issue is that hot water is not reaching the coffee - most of the time the grinds are being pushed into the hopper completely dry. The machine is approx. 30 months old, I replace the filter regularly, have descaled it a number of times and live in a soft water area - please can you advise?

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Jessica M.
Jessica M.asked

Hi
I am having issues with my milk option. I press the milk button then ok which shows the message milk preperation underway and it does not go any further. I have tried turning it off and back on and also turning off by the power point aswell. Any ideas on how to fix it.
Thanks

5 answers
DeLonghi
DelonghiDeLonghiSend a private message
Jessica M.
Jessica M.

Hi
When I turn the nozzle to clean water comes out to clean it. Also when I put it to cappuccino it does not work either it just sits on prepartion underway.

DeLonghi
DelonghiDeLonghiSend a private message

Hi Jessica,
Does the steam come out of the wand?

RSutts
RSuttsasked

Hi my Delonghi Eletta cappuccino machine has just started to have water going all over my bench whenever I make a coffee. It’s been descaled and cleaned I don’t know what’s causing this. It’s about 2 years old

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Vladimir
Vladimirasked

I have had my machine for 7 years. But lateley, the descale rinse cycle will not end. It keeps asking to fill tank even after 5 tanks. Why? And why would the pump run dry befire asking to refill? It clatters like it is going to explode!

3 answers
DeLonghi
DelonghiDeLonghiSend a private message

Hi Vladimir,
Not too sure what could be going on with your machine, so if you could DIRECT message us your full name, email address and phone number so we can get someone in contact with you or alternatively ring us direct on 1800 126 659 :)

Richard
Richard

Vladimir did you find a solution? Mine has started doing the same thing.

Brendan R.
Brendan R.

Did you get a solution Richard? I've noticed mine does this too

Morag d.
Morag d.asked

Hi
Our machine is ecam45.760.w.
It is excellent but is now asking to be descaled
We did not receive a water spout in the pack. We tried to buy one, but the one sent doesn't have the correct fitting to attach. Tried to source online but only bringing up the same part which doesn't fit.

Please let us know where to access the correct part?

Thank you

Morag

3 answers
DeLonghi
DelonghiDeLonghiSend a private message
Morag d.
Morag d.

Thank you. I live in the UK.

DeLonghi
DelonghiDeLonghiSend a private message

Hi Morag,
This platform in run by Delonghi Australia so the number above would be wrong for yourself but the UK number is 0345 222 0458 :)

Ania
Aniaasked

Hello, my eletta machine drops the pre-ground coffee without making a a coffee for me therefore wasting the whole scoop. Any idea what the issue is. I follow the exact instructions when making it

1. Press the aroma button (its the one with the little coffee beans on it) repeatedly until “Preground” is displayed.
2. Open the lid on the bean container; then open the lid on
the pre-ground coffee funnel and lift it up. (its critical that the coffee is put in before the button is pressed as the brewing unit is in the correct position at this stage)
3. Make sure the funnel is not blocked, then add one level
measure of pre-ground coffee.
4. Place a cup under the coffee spouts.
5. Press the 1 cup button .
6. Preparation begins. The amount of coffee selected is displayed together with a progress bar which gradually fills.
Hope this helps. Customer service is also open today if you need to chat with someone to talk you through the steps.

3 answers
DeLonghi
DelonghiDeLonghiSend a private message
Ania
Ania

I've had it for about 4 months, it's pretty much new

DeLonghi
DelonghiDeLonghiSend a private message

Hi Ania,
If you could DIRECT message us with you full name, email address and phone number so we can get someone from customer service to contact you, alternately you can ring us direct on 1800 126 659 :)

Alan
Alanasked

Our Delonghi Eletta is displaying the "insert tank" error message when the tank is inserted. Works for a few seconds when the tank is held in by hand but then displays the error message again. Is anyone able to advise? (Is it likely to be a damaged part, and if so, where can we get a replacement part?) Thanks!

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
Toni
Toniasked

Hi I have an Eletta Capuccino which is a great machine, but I would like to make a longer capuccino but can't seem to work out how to do it. Any suggestions?

3 answers
DeLonghi
DelonghiDeLonghiSend a private message

Hi Toni,
To customise your coffee you have to be in the "My" setting. Here is a great How To Video showing you how to customise: https://www.youtube.com/watch?v=HsN08qAyhjc

Toni
Toni

Thank you.

Rnmani
Rnmani

My coffee is customising ‘expresso’ coffee delivery isn’t it? How can I get ‘long’ cappuccino??

Nevine B.
Nevine B.asked

Hi. My machine is 1 year old. When i prepare milk based drinks the milk comes out cold and the whole drink comes out cold as well. I adjusted the temperature level to the max and it is still cold. Any ideas?

2 answers
DeLonghi
DelonghiDeLonghiSend a private message

I’m having the same problem- no heating. I changed the temperature setting to high and still experiencing same cold coffee. Could there be a problem with the heating element and is it replaceable??

Steven H.
Steven H.asked

Have had the eletta capachino top for 2/3 years and have loved it but it has recently stopped pumping milk/froth. I tried the steam but can't get that either it sounds like it's building up to deliver like normal but nothing comes

1 answer
DeLonghi
DelonghiDeLonghiSend a private message
David L.
David L.asked

Hello, today my machine asked for a descale, which I have performed many times in the past. After the descale, the machine displayed msg “heating up, please wait” after 10 mins it says “ General Alarm” no buttons work except the power on/off. Is the machine stuffed? Machine is only about 12 months old

2 answers
DeLonghi
DelonghiDeLonghiSend a private message

Hi David, if you could DIRECT message us with your full name, address and phone number so we can get someone in contact with you? Alternatively you can ring our customer service directly on 1800 126 659 :)

David L.
David L.

Thanks Delonghi, We have since taken back to The Good Guys to be sent off for repair. It seems to be a common problem and possibly fault with the thermal fuse. Steam function not working. Cheers. David

i_bolton
i_boltonasked

Hi, I brought the machine last month. Sometimes it is really quite difficult to remove the hot water spout to replace with the milk dispenser or vice-versa. I have to pull it so hard that I have to hold the machine steady to stop it moving. It feels like I could damage it if I have to keep pulling so hard. Is this normal or should it be easy!? Sometimes some water comes out when I pull it off so I'm thinking maybe it has a bit of air pressure in there that you are fighting against.

2 answers
DeLonghi
DelonghiDeLonghiSend a private message
Bob
Bob

Hi, ours Is completely stuck

Brivey
Briveyasked

Hi Dennis my Eletta coffee machine is showing 'insert water spout' and I have removed and replaced it several times. What else can I do?

3 answers
DeLonghi
DelonghiDeLonghiSend a private message
James Bordon
James Bordon
Azin
Azin

Hi there,
It’s first time I want to use it and Im getting same massage, could you please give me advice?

Manish
Manishasked

Hi, I have a Delonghi Eletta Plus. Since last week, when I prepare coffee, and the machine is making its usual bean grinding noise, and just before the coffee is dispensed, there is water coming out of the water spout. I have never ever used the spout and not sure why it has decided to come alive. Thanks if you can give me pointers to solve this nuisance.

1 answer
DeLonghi
DelonghiDeLonghiSend a private message

Hi Manish,
Are you able to send us a short video so that we can can better understand the issue your having or you can ring Customer Service and they can trouble shoot with you ... 1800 126 659

Peter
Peterasked

My Coffee Machine still working but the Milk Frother Stopped working and only Steam coming out, Do I need to change the Two O-Rings?

3 answers
Kath
Kath
DeLonghi
DelonghiDeLonghiSend a private message
M C.
M C.

I just had this same issue with my machine that I bought two months ago. It was resolved by sticking a toothpick in the top of the straw to clear out the old milk blocking the small hole.

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