DeLonghi Eletta Cappuccino Questions & Answers (page 6 of 13)
- MPNs: 35904028, ECAM45.760.W and ECAM45760B
260 questions from our users
Hello, we recently purchased this coffee machine and in the process of setting up we selected german by mistake and now cant work out how to proceed. Can you resent without going through the menu? Thanks!!
Hi Julian, we have attached a how-to video on changing the language. You will have to go through the menu to change the language but with the how-to video it will show you how many times to press unt...
Read moreil you get to set language :) https://www.youtube.com/watch?v=0HwUdEiuvmk&list=PLEMc1V_7ahGGoQZOH9WjOcKjLQYblDFpS&index=15Why does my Eletta keep saying to add beans when it is full? then if I stir the beans
it's ok
Hi LeeAnn, the Eletta doesn't have a function to tell you to add beans. It could be that you are using the pre-ground setting and the machine is asking you to fill the pre-ground shoot with the pre-g...
Read moreround coffee. I've attached a how-to video on how to make a coffee using beans as well as pre-ground coffee. Coffee beans: https://www.youtube.com/watch?v=coxZOgFlFS8&list=PLEMc1V_7ahGGoQZOH9WjOcKjLQYblDFpS&index=25I have the eletta cappuccino top and would like an alternative steam wand which is longer than the standard one to froth from lower in the jug. Is there another one which will fit? Thanks
Hi Sally,
This is the only steam wand designed for your machine, De'Longhi recommends using a jug that caters for one to two cups only as this allows the wand to immerse into the milk about 1cm allowi...
Just purchased a Delong I cappuccino and it displaying insert water spout and completed step by step instructions ?
Hi Ewan, the water spout is an attachment that looks like a steam wand (which it can be) that would be located in your box. When first turning the machine on you will have to attach this :). I have a...
Read morettached a how-to video that will show you the step-by-step process. https://www.youtube.com/watch?v=OFiYzypBpFs&t=5sMY De'Longhi Eletta Cappuccino ECAM 45.760 Coffee Machine menu is no longer working after I went through a descale process. I can make a short or long coffee! But the Latte, Flat White or Milk Menu's are not working! Any idea why or what to do?
Hi Ekrem,
Check that your steam wand is working try to make a milk coffee again. If you still cannot make a milk coffee, go to settings and reset back to factory settings and try again, but remember ...
I have an Eletta Plus that will not make coffee. the machine heats up, produces steam and will grind the coffee fine but no coffee comes out of the spouts. If I use the rinse function first it will occasionally produce a small amount of coffee but the the usual volume.
I have removed and disassembled the infuser, cleaned it thoroughly and put it back but that has made no difference. the issue is that hot water is not reaching the coffee - most of the time the grinds are being pushed into the hopper completely dry. The machine is approx. 30 months old, I replace the filter regularly, have descaled it a number of times and live in a soft water area - please can you advise?
Hi Peter S
It sounds like you are doing everything to check, when you clean the infuser, has this been done with cold water only, no hot water and no soap as there is a food grade grease that allows t...
Hi
I am having issues with my milk option. I press the milk button then ok which shows the message milk preperation underway and it does not go any further. I have tried turning it off and back on and also turning off by the power point aswell. Any ideas on how to fix it.
Thanks
Hi Jessica,
Have you tried running water and then steam through your water spout? If the steam and water run ok then you may have a milk build up within the top of your milk carafe which will need to...
Hi
When I turn the nozzle to clean water comes out to clean it. Also when I put it to cappuccino it does not work either it just sits on prepartion underway.
Hi Jessica,
Does the steam come out of the wand?
Hi my Delonghi Eletta cappuccino machine has just started to have water going all over my bench whenever I make a coffee. It’s been descaled and cleaned I don’t know what’s causing this. It’s about 2 years old
Hi RSutts,
We are sorry your experiencing this, it does sound like one of the "O" rings may have come off or could be too old. The best way to check for this and fix the problem would be with a servi...
I have had my machine for 7 years. But lateley, the descale rinse cycle will not end. It keeps asking to fill tank even after 5 tanks. Why? And why would the pump run dry befire asking to refill? It clatters like it is going to explode!
Hi Vladimir,
Not too sure what could be going on with your machine, so if you could DIRECT message us your full name, email address and phone number so we can get someone in contact with you or alternatively ring us direct on 1800 126 659 :)
Hi
Our machine is ecam45.760.w.
It is excellent but is now asking to be descaled
We did not receive a water spout in the pack. We tried to buy one, but the one sent doesn't have the correct fitting to attach. Tried to source online but only bringing up the same part which doesn't fit.
Please let us know where to access the correct part?
Thank you
Morag
Hi Morag,
You should have received the water spout within the box, when first setting up the machine this spout would have to be attached :)
The best place to find the correct attachment is by contact...
Hi Morag,
This platform in run by Delonghi Australia so the number above would be wrong for yourself but the UK number is 0345 222 0458 :)
Hello, my eletta machine drops the pre-ground coffee without making a a coffee for me therefore wasting the whole scoop. Any idea what the issue is. I follow the exact instructions when making it
1. Press the aroma button (its the one with the little coffee beans on it) repeatedly until “Preground” is displayed.
2. Open the lid on the bean container; then open the lid on
the pre-ground coffee funnel and lift it up. (its critical that the coffee is put in before the button is pressed as the brewing unit is in the correct position at this stage)
3. Make sure the funnel is not blocked, then add one level
measure of pre-ground coffee.
4. Place a cup under the coffee spouts.
5. Press the 1 cup button .
6. Preparation begins. The amount of coffee selected is displayed together with a progress bar which gradually fills.
Hope this helps. Customer service is also open today if you need to chat with someone to talk you through the steps.
Hi Ania,
It sounds like your following the instructions correctly, and yes you will need the aroma button on Pre ground (the picture of a spoon) once it shows a bean the machine will switch to the bea...
Hi Ania,
If you could DIRECT message us with you full name, email address and phone number so we can get someone from customer service to contact you, alternately you can ring us direct on 1800 126 659 :)
Our Delonghi Eletta is displaying the "insert tank" error message when the tank is inserted. Works for a few seconds when the tank is held in by hand but then displays the error message again. Is anyone able to advise? (Is it likely to be a damaged part, and if so, where can we get a replacement part?) Thanks!
Hi Alan, if it works when someone is pushing the water tank in but doesn't work when someone isn't, it sounds like either the sensor isn't working properly or there could be a damaged part.
If you D...
Hi I have an Eletta Capuccino which is a great machine, but I would like to make a longer capuccino but can't seem to work out how to do it. Any suggestions?
Hi Toni,
To customise your coffee you have to be in the "My" setting. Here is a great How To Video showing you how to customise: https://www.youtube.com/watch?v=HsN08qAyhjc
My coffee is customising ‘expresso’ coffee delivery isn’t it? How can I get ‘long’ cappuccino??
Hi. My machine is 1 year old. When i prepare milk based drinks the milk comes out cold and the whole drink comes out cold as well. I adjusted the temperature level to the max and it is still cold. Any ideas?
Hi Nevine,
There are a few ways you can increase the temperature for your coffee :)
First, set the temperature setting to HIGH, the MAX setting gets your machine hotter quicker, but it isn't the highest heat setting....
I’m having the same problem- no heating. I changed the temperature setting to high and still experiencing same cold coffee. Could there be a problem with the heating element and is it replaceable??
Have had the eletta capachino top for 2/3 years and have loved it but it has recently stopped pumping milk/froth. I tried the steam but can't get that either it sounds like it's building up to deliver like normal but nothing comes
Hi Steven,
We are sorry your experiencing this, it does sound like your machine may need a service. If you would like to direct message your contact details and we will have someone from customer serv...
Hello, today my machine asked for a descale, which I have performed many times in the past. After the descale, the machine displayed msg “heating up, please wait” after 10 mins it says “ General Alarm” no buttons work except the power on/off. Is the machine stuffed? Machine is only about 12 months old
Hi David, if you could DIRECT message us with your full name, address and phone number so we can get someone in contact with you? Alternatively you can ring our customer service directly on 1800 126 659 :)
Thanks Delonghi, We have since taken back to The Good Guys to be sent off for repair. It seems to be a common problem and possibly fault with the thermal fuse. Steam function not working. Cheers. David
Hi, I brought the machine last month. Sometimes it is really quite difficult to remove the hot water spout to replace with the milk dispenser or vice-versa. I have to pull it so hard that I have to hold the machine steady to stop it moving. It feels like I could damage it if I have to keep pulling so hard. Is this normal or should it be easy!? Sometimes some water comes out when I pull it off so I'm thinking maybe it has a bit of air pressure in there that you are fighting against.
Hi i_bolton,
When removing the water spout you do need to push down on the button on the top which helps. Because your machine is new it can feel stuck, try rubbing a very small amount of cooking oil...
Hi Dennis my Eletta coffee machine is showing 'insert water spout' and I have removed and replaced it several times. What else can I do?
Hi Brivey,
Couple of questions:
1. How long have you had your machine?...
I am having the same problem, the message appears at the turn on stage and the machine will not let me run water through the system without the water spout. I have lost my water spout, but I have the ...
Read moremilk frother component attached, is there a way to continue using the milk frothed attachment rather than the water spout.Hi there,
It’s first time I want to use it and Im getting same massage, could you please give me advice?
Hi, I have a Delonghi Eletta Plus. Since last week, when I prepare coffee, and the machine is making its usual bean grinding noise, and just before the coffee is dispensed, there is water coming out of the water spout. I have never ever used the spout and not sure why it has decided to come alive. Thanks if you can give me pointers to solve this nuisance.
Hi Manish,
Are you able to send us a short video so that we can can better understand the issue your having or you can ring Customer Service and they can trouble shoot with you ... 1800 126 659
My Coffee Machine still working but the Milk Frother Stopped working and only Steam coming out, Do I need to change the Two O-Rings?
Hi Peter
Sorry, I have no idea....
Read more I sold my machine within a week of buying it because I hated it so much! Best to ask a Delonghi rep who might be able to help you. Good luck! KathHi Peter, Do you mean Milk Carafe or steam wand when you say Milk Frother?? If its the Milk Carafe it could need to have a Milk Clean solution done as the fats in the milk can stop the carafe working ...
Read moreif its blocked, the milk carafe is also dishwasher safe. Here is a great How To Video to help:https://www.youtube.com/watch?v=JjQY8ow_Qdk&list=PLEMc1V_7ahGGoQZOH9WjOcKjLQYblDFpS&index=47 If you mean the Steam Wand and the "O" ring that is on the inside, the "O" ring only need to be changed when over time they become brittle or too soft, I would check that your not missing the small silicon hose that is under the silver outer part of the wand, without this part you will only get steam.I just had this same issue with my machine that I bought two months ago. It was resolved by sticking a toothpick in the top of the straw to clear out the old milk blocking the small hole.
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