Hoover 5013PH Dog and Cat T4008 Questions & Answers

I know exactly what you're talking about because the same thing happened to me. I would definitely put this down to bad instuctions in the manual. Here is how to fix it:
1. Push the red button on the top (the one closest to the word "Hoover". Turn that part of the vac. cleaner upsidedown. At the bottom of the filter push the black square piece, which will release the top (remember, it's upside down). Tip the dirt out. You will think you have emptied it, but in this next step you will get the shock of your life when you see the amount of dirt is still there. It helps to do this part anywhere where there is no carpet & wearing gloves. THE FIX: Inside the part that you just emptied, on the right side inside the empty section (the filter part is facing you) there is a round black tube-like structure (this why you are wearing gloves). Put yout hand around it & turn it to your left (anticlockwise). At first, it might be tight (mine was) so I just turned it harder. Pull it out & watch the dirt fall out. Amazing how much dirt is still in there, 'ay? Put the black tube back in, turning it to the right (clockwise). Before closing it, take the white filter out. If the colour is tan or brownish, the filter is really dirty, so clean that as well. You can scrape the dirt off with your hand if you like. If you think there is a piece of thick tan spongy thing, it is just another load of dirt.
Place the filter back, close the top of the dirt holder, canister, or whatever you want to call it. Place the canister back in the vac cleaner. Plug it in & turn it on. The light should go off. I'm not sure which "max" you are talking about because I haven't got the manual in front of me. If you are talking about the large red button on the top, turn it all the way to the right. It is noisy, but the machine will have more power to pick up more things. I assume that would depend on how thick your carpet is, but you definitely wont need to put it that high if you are picking up things on a non-carpeted floor. Before you vacuum, pick up small things off the floor (paper clips, paper, etc.). I have heard that kitty litter that has been tracked onto a carpet can actually clog & even break a vac. cleaner. I use the catlux litter in the purple bag (Woolies + Coles) that is actually tiny chips of wood. It's also soft on their little paws. I wouldn't take the chance of vacuuming up crystal litter, but you can if you want. With all other vacuums I've used, vacuuming up the litter I use, was impossible. I put this down to an old shaggy carpet, but the carpet wasn't the problem, the vacuum cleaners were. Miraculously, this vac. pics it up perfectly without any problem. I personally think that the problem using this vac is the instruction manual. Maybe it was written by someone who never used it or maybe never even vacuumed before, but cleaning out the dirt instructions are really terrible. People who write manuals should have to use them first. Well, that's what I think anyway. NOTE: I wrote this as I cleaned my vac to write this answer, so that I could tell you exactly what I was doing. I hope these instructions are clear. If you need any further info. just let me know. If I can help, I certainly will. Cheers!

Thanks. I'll give it a go.

No.

get in touch with your nearest Godfreys they will help you with this.

godfreys

Godfreys at Coffs Harbour got mine from.

Here is a link to see if they are abvailable for $20 online but I think you have to go to the store:-

http://www.godfreys.com.au/hoover-dog-and-cat-powerhead-vacuum

Thanks Mate