Notice to reviewers: The reviews below refer to Dulux UK and are not be confused with Dulux.
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Dreadful product! Dulux, please remove from the market!
I wish I had read reviews about this paint before purchasing. I am an experienced painter and have used Dulux paint for years and have always been pleased with the quality so I didn't hesitate to buy a paint suitable for a busy kitchen. The surface of this paint dries so quickly it cannot be evened out. Within seconds it has created a skin that then peels and drags off when you try paint over. I ended up having to sand down these patches and try again to cover up with not much better results. Looking at previous reviews, people who called Du...Read more
lux's helpline were advised to thin it with water, which resulted in the paint drying even quicker, therefore even worse results! I think this is an ongoing problem and would love to hear from Dulux Customer Service as it is impossible to get through to you by telephone during this current crisis.Purchased in April 2021.
1 comment
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Terrible Experience With This Paint
I have given this 1 star only because I can't give it zero. I had read reviews about this paint and chose to ignore as have used Dulux products before. I agree with all the negative feedback. I am an experienced painter and never had issues like this. The paint rolls onto the wall, and then rolls right back off with the reverse stroke. It's an absolute nightmare to use. I also tried thinning it with water, which made it dry even quicker. Ruined my project, put me into delay and never mind the cost. Need to sand the walls and now buy a proper pr...Read more
oduct. Note it is selling in B&Q at a reduced price. Bet they can't wait to offload this appalling product. I have written to Dulux and will post their response; perhaps they will come and help me with the sanding!!!Purchased in March 2021.
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Impossible to cut in and achieve even coat
The previous day I had used Dulux Easycare kitchen paint and had no problems at all in applying an even coat; this Washable & Tough version was a completely different experience! When I tried to spread paint with the roller, the paint lifted and left a rough, uneven surface. The same happened when cutting in. The paint dries so quickly it is impossible to achieve an even coat. I will be returning paint tomorrow and will exchange for kitchen or ordinary matt emulsion. I wish I had read reviews first but expected no problems with Dulux paint. I've used a similar type of homebase paint before with no application problems. I'd five it no stars if I could!
Purchased in March 2021 for A$22.00.
1 comment
James S.Dulux
Thank you for taking the time to leave feedback on our Kitchen paint. We are so sorry to hear that you are having some issues, and we would like to help. Please contact our Help & Advice team on 13 25... Read more
25 (Option 2), and quote your ticket number 299363, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST The Dulux Team.Similar opinion? Write a review on ieatwords.com.au!
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Not fit for purpose
I wish I had read reviews about this paint. I have bought Dulux paint for years and have always been pleased with the quality so I didn't hesitate to buy a paint that I thought would work well for a busy living room. The paint dries so quickly you cannot even out your work. Within seconds it has created a skin that then peels and drags off if painted over. It's a nightmare to use. I rang Dulux's helpline who suggested thinning it with water, which made it dry even quicker. When I rang back they did offer me my money back so I think this is an ongoing problem. B&Q were selling it at a lower price, which suggests they can't get rid of it. Dulux Easy Care is only sold in retail shops. Obviously professional painters know better.
Purchased in May 2021.
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Questions & Answers
SYLVIA G.asked
What is the difference between tough washable and kitchen paint?
Which would be best to use in a kitchen dining room
1 answer
DuluxGroup A.Dulux
Hi Sylvia,
Thanks for reaching out. Please note that Dulux Easycare Washable & Tough is not available in Australia - it is a Dulux UK product.
Please feel free to contact Dulux UK for more information. For all Australian products, please call 13 25 25 (option 2).
- The Dulux AU Team
MarkFasked
Hi, is there anything I can add to this paint to slightly slow down the drying time ?
Dulux easy care Washable and tough, sapphire salute
No answers
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Renee B.Dulux
Hi William, thank you for your feedback, however this is a Dulux UK product and not an Australian product. You will need to contact your local product review company in relation to this . Thank you the Dulux Help and Advice Team.