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E-Infinity Camera Store Questions & Answers
24 questions from our users
Pratima R.asked
I ordered Sony a7iii on 18th of March based on Uk.Does anyone know how long it’s going to take to arrive,I need it before 26th? So, am not sure if it’s gonna come within that week or will take long.
No answers
tombest43asked
Is the Nikon D5600 you have for sale a real Nikon with Nikon Australia warranty or a grey product with no Australian warranty?
2 answers
Everything thing the sell is real but they are grey market. But they cover Warranty if anything go worng. I have bought a lot of gear from infinity they are good to deal with 99% of the time
No Nikon products from e-infinity come with a Australian warranty. I have heard that grey market buys them without a warranty and that’s why they are considerable cheaper. I’m not sure if that is true but it does make sense. E-infinity do come with a minimal warranty (read fine print) but it requires the lens to be sent back to Hong Kong.
Mal Spottiswoodasked
If I bought a Sony A7R MkIV and a SIGMA 4576954 24-70MM F/2.8 DG OS HSM LENS and a
SIGMA 70-200MM F/2.8 DG OS HSM LENS what warranty would this equpiment come with? Would it be a warrnanty valid and enforceable in Australia or would I be simply relying on your business to fix problems?
Do you charge Australian GST on the purchase and remit that GST to Australia?
Cliffasked
are sony cameras sold by E-Infinity,covered with sony Australia warranty or are they gray imports?
No answers
Derry C.asked
Is this an Australian store?
It says it is on the website, but I have dealt with other sites that state same, but are not
Joeasked
How much are import taxes on GH5?
1 answer
I don’t know what you mean by GH5, but the price of the lens included postage, I didn’t pay anything on top.
Gilly44asked
Do you pay import charges like GST
No answers
Leeasked
Are the products sold by this shop grey imports? Wondering why it's so cheap.
vishwamalla1asked
where in Sydney is your store location? Can I directly buy osmo pocket expansion kit there? I am in Hobart now.
1 answer
E infinity is a web site, check this site for item you require my location is Lichfield England, good luck
Malcolm1986asked
How long to deliver a Nikon D750 (Body only) to Brisbane Australia? Any international tax? Where do you send from- Hongkong?
1 answer
It varies.
Initial order 3 working days. It was faulty and I sent it back. Now after they are happy it is faulty they said 7-10 working days. Longer the second time..we will see.
Williamsasked
How long dose it take to receive an item (lens) to the UK?
No answers
Mafadecayasked
Seeing mixed reviews. Looking to buy a Canon EF 70-200 f/2.8 L IS Mark II USM Lens at £1169. Its a lot of cash. Are their products genuine or copies? Anybody else spend large amount and been satisfied?
1 answer
I had 100mm macro IS, the latest one. It arrived and it's brilliant, used for portrait shots at weddings with great results. Nothing would indicate that it is not genuine. Looks and feels and performs perfectly. Not got a canon warranty, but it did register on the canon website..Hey, if I have to repair in the first year, then I'm still a lot of £ up.
Tuanasked
If I buy canon 6d body only, will the price include 10% GST?
No answers
Holauasked
Do they have a phone number ?
1 answer
They only have an email, a contact form and an office address, but no phone. I have contacted them by form and they were very quick to reply and answer all my doubts.
Musykasked
I am trying to buy a camera from E-infinity Europe site. Delivery point is in Germany. When i add the shipping address, My name and home country are added to it. Hence i have a mix up in the address.
Also, the system wont let me finish the transaction. i get an error "We are sorry we cant send your payment now" or "Sorry we cant complete your purchase at this time. Please return to the merchant and choose another way to pay"
So am stuck. I cannot make my purchase.
Any help please?
Oliver R-Sasked
Hi there I live in the UK and would like to buy from your online store does the cost listed include VAT?
Many thanks
Peteasked
Will Goods and Sales Tax be charged by Australian Government if price over $1000?
2 answers
Beware their warranty is not valid in Australia..
Hi Pete, did you have to pay the tax??
Lynette dasked
how long for delivery and does it come from australian store?
2 answers
Hi, it took 4 days in total since I put the order till I got the product in person - very fast given it's international shipping! It's from a Hong Kong store, but much better service than many of the so-called Australian 'local' stores - they actually outsource from HK as well. 5+stars recommend this one :))
Hi Lynette, it took 4 working days to arrive after my order. I'm in the UK, not sure of the origin.
Harryasked
Is there an import duty for a dslr with lens valuing to more than $1000?
ttleasked
how long is the shipping ?
1 answer
Where do you want it shipped to? It takes approximately one week to reach the UK, though it has been exactly one week every time I've used them so far. As such it's probably fairer to allow some leeway.
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