I have tried to contact ANZ Share Trading on a number of occasions, and have wasted hours for them to answer the phone. I even went to an ANZ branch, and they could not get through to them!

I have been with E-Trade for years, great enhancements of late but my O me, disaster.
It just cannot cope any day, sorry, everyday orders placed take so long to transact, dollars go flying out the window waiting to see whether you have bought a stock.
If ratings went with negative stars that's how I would rate them.

ANZ share investing terrrible customer service. Dont ever bother calling.
They simply cut your call in the middle so you have to call again and again for the same matter. I have never experience such bad service in my whole life. The worst decision i have ever made. I am thinking of changing all my ANZ accounts. However, surprisingly other than the share investing section rest of ANZ service is good

Haven’t had any issues with the App or Website so far. All of my buys have gone through instantly for the correct price and the App is super simple to use. I also like how it’s directly linked to my internet banking for instant withdrawals too! I am no day trader though so from that view it may be different, but if you just want to buy some stocks to hold, this app is great.

Pros:
- Great end of year tax tools
- Good morningstar and research tools
- Links with bank account

Cons:
- Very slow trade execution (one market price trade was pending for 4 hours before being filled and cost me $200 extra)
- No customer service (always busy)
- Slow platform

I have spent the whole day trying to set up trades. ANZ system is extremely slow, takes some, not all, then the market prices through my trades but no execution, also no cancellation is being accepted despite that normally working. Absolutely shocking and an hour wait on the phone to talk to anyone. I seriously think rather than execute my trade at best price I am put on a spreadsheet for mark off against other customers later and a tidy profit for those who get to mark off. A dangerous time to put market price orders in as the mark off person then gets to decide what price was market and ignore the actual market price that I was trying to buy at.
Where are the regulators in all of this? This is a calamity.

The platform is so slow, I cannot buy and sell on time. For example, when I want to buy a stock at the price of 9.15, the platform is so slow that I can only buy it at 9.40. Its mobile app always display out of service. Oh, my god, I have lost so much money by using it. I'm definitely going to replace it.

totally useless customer service. waste so much time trying to get to talk to someone . terrible, just terrible, stay away. they have NO idea on whats going on. useless, just useless.

Horrible trading platform. When you really need reliability it will not be there! I missed out on a 25% one day profit because of anz trade quaranteen my buy order which was placed at 1231 for tyro payments at $1.80 the shares traded at $1.75 @1240 just 9 minutes later but because of the inferior trading platform my trade was not successful. Tyro closed at $2.26. I'm going to connect as and is trash!

I put in an order to buy NAB this morning which was "quarantined". What does that even mean?

I tried phoning them but the line was constantly busy. I can't cancel or amend the order online.

I now have a large amount of money at risk and the share price has gone up over 10% since I tried to place the order, representing a large loss for me.

Unacceptable!

In the middle of a share market rout my two large orders have been 'quarantined'. I can't do anything - can't cancel or amend. After more than an hour on hold a tired and stressed sounding customer rep regrets to inform me that the ANZ platform is down, their servers cant cope with the volume of traffic apparently, and their techs are trying to cancel all quarantined orders. Not good enough.

Unable to access and can't delete order and order in the wait state.
Understand the volume of trade but it is very bad in the critical time.
I will close my account ASAP.

To those persevering with ANZ Share Investing, I would suggest moving to nabtrade. I shifted about two weeks after the CMC takeover and the only thing I regretted is not shifting all my shares then. Currently, I still have some shares with ANZ but it's obvious that neither the platform nor the service is going to improve. Nabtrade has been very good in both areas and by the sound of the reviews since then, I have saved myself lots of headaches.

When software is updated or changed it is supposed to be better not to one that makes it difficult for the little guy to trade efficiently. Shame on you ANZ

I bought Lonmin Shares a few years ago. Last year Lonmin was bought out by Sibanye and now ANZ says that I cannot trade these shares as they do not deal with shares listed on the exchange Sibanye is listed on. So I cannot sell the shares. They have told me to do a broker to broker transfer. I have finally managed to find a broker who will do this for my, but they need share certificates, which ANZ says they do not have. I cant believe they are making this my problem. If I bought shares on their platform, I should be able to sell shares on their platform.

My Alibaba shares went idle for 6 months before having to be shunted to another provider. They had no clue this had happened and had to be notified. When they finally fixed it they failed to notify me even though I'd asked for a notification and they had agreed to send me one. Their share report was 6 months late, and when it came it turns out they don't supply them for US shares! They didn't bother saying this in the 3-4 times I'd communicated with them earlier. They accidentally credited my account with $10,000, and I had to ask them twice to take it off my account, and even after that the account balance was incorrect for a week. ANZ are completely, hopelessly incompetent. Terrifying idea to keep money with these people, stay away.

Since they moved to the CMC platform I have found I can not trust the online reports. I have some US investments and often they will show a nil market value for one stock or sometimes all of them. Another problem is that on numerous occasions one of the US stocks will show a profit on the profit and loss report that is actually the total market value of the stock substantially overstating my daily gain; and it is not the same stock this happens with. I was always happy with the old eTrade reports.

I opened the account in August 2022 with no problems. I had prepared ID documents but was told it was not required because I banked with them. In November they asked for the paperwork and I provided it in mid December via a branch. They then disabled the account. I have been trying to get it reopened since. Apparently they sent emails to an incorrect address. Trying to call them is irritating because the wait music is crackly and terrible.