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See the Best Online Shops in 2020 as rated by Australians on ieatwords.com.au.

Reviews

(150)
(146)
(82)
(90)
(798)
  • Product Quality
    1.5 (203)
  • Return Claim MadeYes (70) · No (169)
  • Shipping
    1.8 (107)
  • Used service as a:Buyer (144) · Seller (48)

Reviewer Photos & Videos

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Sell an item, wait 3 weeks to get paid. New policies in place at ebay...BEWARE!

published

Sell an item but don't sell 25 items a month, ebay will hold your funds for 21 days. In the meantime you are supposed to send the item using your own money for postage (too bad if large item with 200$ postage costs, you are out of pocket for 21 days). This is new policy that applies to every seller on ebay. Along with their ridiculously high fees, I recommend looking elsewhere at other marketplaces on internet to sell your goods unless you sell 25 items a month, every month. Miss 1 month and bam, every item you sell will end up with them holding funds. Just a ridiculous policy that made me after a decade on ebay, remove every item for sale and look elsewhere.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Seller
See all answers

aonnyign n.

aonnyign n.

  • 2 reviews

Money back "guarantee" is a hoax buyer beware

published

The money back guarantee is not a guarantee of your money back at all. If you fall for deceptive descriptions expect to lose your money because Ebay will not "guarantee" your money back, they sided with the seller in a case i opened where the seller did not describe the product accurately and claimed ignorance about the condition, although i doubt the seller was ignorant but was fraudulent . Apparently seller ignorance is an acceptable excuse and allow a seller to steal your money. One option is to only buy from sellers that accept returns, although very few do

Product Quality
Return Claim MadeYes
Used service as a:Buyer

Cod

Cod

  • 2 reviews

Ebay are complicit in removing negative feedback

published

I purchased a firefighting pump with a Honda engine via eBay, when it arrived it had no serial number. After a long wait I got my money back but when I left feedback to warn other buyers eBay removed it.
If you are looking at buying anything Honda on eBay please check this website first.
http://www.hondaserialoffenders.com.au/

Product Quality
Return Claim MadeYes
Used service as a:Buyer
Marianna G.

Marianna G.

  • 2 reviews

Too many fake products protected by eBay!

published
Product Quality
Shipping
Return Claim MadeYes
Used service as a:Buyer
See all answers

RaB76

RaB76Greater Melbourne (Outer), VIC

Do not buy high value items above one month warranty from eBay

published

I bought an Apple i-phone 7 from eBay with description "Band new i phone with 1 year warranty AU stocks" for $480.
Then there were issues with phone when I took it to Apple store, noted phone is US stocks & sold 3 years a go in US. Hence Apple do not cover warranty.
Contacted seller & he do not respond. Contacted eBay & they walked away saying they cover only 1st month & they are not liable for sellers comments in eBay web site.
Do not recommend to buy high value items which has long term warranty since you will not able to claim warranty..
Also disappointing that eBay is not responsible for what is published in eBay site.

Product Quality
Return Claim MadeYes
Used service as a:Buyer

David

David

  • 2 reviews

Expensive fees

published

I used ebay to sell my second hand items for at least 5 years but their fees in australia are abusive and expensive. Ebay us are cheap to use but in australia they charge you a 10% final price plus 3% to get a paypal payment ( paypal is currently owened by ebay too)
Dont waste your time with ebay, go for gumtree or facebook market. They are all free of charge

Product Quality
Return Claim MadeNo
Used service as a:Seller

JesseR

JesseRSydney, NSW

  • 9 reviews
  • Verified customer

Ebay works for most things

published

Ive used Ebay now for years. I find buying beauty products very easy and saves money. Clothing is harder as if you are not sure of brands and sizing, its easy to get ripped off. Paypal best payment option and overall I am satisfied with Ebay. Postage very fast in my experience.

Product Quality
Shipping
Return Claim MadeNo
Used service as a:Buyer
See all answers

Steve-gee

Steve-geeMetropolitan Adelaide, SA

  • 40 reviews
  • 1 like

eBay Seller - Customer Service advice - variations?

published

Hi Guys
I have recently undergone a marriage breakdown - and my wife took out an order, now I cannot access my home or my eBay stocks.

I have continually updated eBay about this - and shut the Store etc, right down - been told that the issue was sorted - only to get billed again and again. Has anyone else had this happen?

Different Customer Support techs are giving different advice, NONE of which has actually helped? I DO want to re-open my Store shortly, otherwise, I would just shut down altogether in frustration?

Steve

Product Quality
Return Claim MadeNo
Used service as a:Buyer

AlLen

AlLenSydney, NSW

  • 2 reviews

Ebay Plus not worth it.

published

I was only persuaded to join & take a look because it wasn't going to cost anything, really - pay $49 fee & get a $50 Ebay gift voucher to spend. But it was, as I suspected, not at all worth joining. When you get 10% off, it's only off selected Ebay Plus sellers & often their prices are higher than other sellers on ebay, anyway. Plus they are giving $5 off min. spend $50 once a month off Ebay Plus members only - I really don't see the point. The free delivery is not on all Plus sellers or items, either. Free return is nice but I don't often return things so...meh.

Product Quality
Return Claim MadeNo
Used service as a:Buyer
positivespirit1

positivespirit1Greater Melbourne (Inner), VIC

  • 66 reviews

eBAY ignores legitimate complaints

published

I purchased nine bougainvillea from an eBay seller and these plants are tough and sturdy but they all died. When they arrived from QLD, there was a stick and one or two leaves but I thought they would thrive once planted. Not the case and the seller stated that I had not followed their instructions in emails sent to me. This was not the case and I purchase plants online all the time with no issues previously. eBay ignored a legitimate complaint so buy elsewhere as there are plenty of other options these days. Expensive and you do not get value.

Product Quality
Shipping
Return Claim MadeYes
Used service as a:Buyer
See all answers

Does not care about sellers acts like it does.

published

Like PayPal, eBay own the monopoly in australia when it comes to the ecommerce world. The don't care about their sellers. Crap feedback and returns system, customer service is hopeless, I don't recommend this site.


Truth revealer

Truth revealerSouth East Queensland, QLD

  • 11 reviews

eBay has gone down the hill protect bad sellers

published

oz_topshop ebay seller base in Brisbane is worst seller ever! Delayed shipping date, false tracking info, as they are top rated seller so eBay will do anything to help them remove negative feedbacks to protect them rather than buyers.

Buyers money guarantee is optional for them and you might not be able to leave negative feedback nor money back.

Return Claim MadeNo
Used service as a:Buyer

Garry

Garry

  • 4 reviews

The Worst EBAY Seller

published

TopMarketonline are the WORST Ebay Sellers that Anybody could deal with
They Sell Mainly Media Players
Are are 100% not trustworthy & tell lies & avoid anything but the Truth
They Say one thing & then Makes up that many excuses & back out
They do not HONOR their Warranty (they give a 12 months Warranty & after the Product goes faulty,thy state it is over 90 days
I have every thing in Writing to prove it
Now EBAY are TRYING to rectify it,But As Usual, TopMarketonline do their Best on Making up excuses & try Backing out
Do not buy ant thing from TOPMARKETONLINE at EBAY
also their Partner on Ebay (under Separate Listing is Superteam2015) which is just as BAD.

Product Quality
Used service as a:Buyer

head

headsydney

  • 32 reviews

Perfect if received it or the sent a replacement

published

Ordered off EBay, should have realized what may happen by reading the last negative reviews of Ozbuyitnow, but I gave ozbuyitnow then the benefit of the doubt.
Never again.
Not even any help from ozbuyitnow other than told to make a claim make a claim

Return Claim MadeNo
Used service as a:Buyer

For your own good, don not use eBay!!!

published
Return Claim MadeNo
Used service as a:Seller
Mercury

MercurySydney, NSW

  • 12 reviews

Buyers have all the power, sellers are treated like garbage!

published
Product Quality
Return Claim MadeNo
Used service as a:Seller

Jacqui

JacquiGreater Melbourne (Outer), VIC

  • 22 reviews

Seriously flawed buyer "protection" program

published

Fatcat

Fatcat

  • 2 reviews

Buy elsewhere no support when things go wrong.

published

Item lost by Australia Post who advised sender has to contact them, sender refused, I escalated to eBay for assistance to get seller to contact Australia Post. eBay closed the case stating I'm not getting refund, I requested a review of the decision but case was closed stating original decision stands I'm not getting a refund. I doubt they even looked at the case given my request was for assistance to get the seller to contact Australia Post to investigate not for a refund. Now as far as eBay is concerned the case is finished no further correspondence will be entered into.

Used service as a:Buyer

Don’t care for their customers

published

Received goods which had been sized incorrectly. I asked eBay to assist with exchange. They just replied I wasn’t entitled to a refund. Their policy stated I would. Terrible service.

Product Quality
Shipping
Return Claim MadeYes
Used service as a:Buyer
See all answers

Sonia

SoniaSydney, NSW

  • 2 reviews

Horrible customer service experience

published

Horrible service from eBay. staff wouldn't hear you at all. I just wasted my lots of money on it. They won’t care about you. Extremely Rude. Don’t recommend at all. Customer are not their first preference

Return Claim MadeYes
Used service as a:Buyer

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Marie W.

Marie W.asked

Has anyone had messages from eBay asking for credit card details for a item that was never purchased.i have never brought anything off ebay

4 answers
Fire4FX
Fire4FX

Sounds like a phishing scam. You can usually tell if you've opened the email & the reply email address looks like random text & appears dodgy.

john smith
john smith

its a scam its been going on for a while

Julian
Julian

Dodgy scam, a bit like eBay really. Used to be good before the scammers took over .


Len1010

Len1010asked

Why does E-bay mark items as being delivered when tracking clearly shows the items being in another town?

3 answers
Len1010
Len1010

Why does E-Bay show items as being AUSTRALIAN STOCK when they come from China.

lovemyhome
lovemyhome

It's not eBay that marks it Delivered, it's the courier. eBay just shows you what online tracking says.

Julian
Julian

@ Len1010,
Tax avoidance scam to save the 10% GST which applies to products sent from overseas, eg. from China as well as taking advantage of low postage charges. If you take a look at Aus Post domestic charges you quickly realize that expecting to buy an item for under 10 bucks locally with free delivery include is not realistic.
With most Chinese made products Aust based sellers either buy in bulk from Alibaba and try to compete with Chinese based sellers or for low volume items they order from AliExpress and item is shipped directly to you.
May as well cut out the middleman and order directly from China. ;-)


Tiny.w

Tiny.wasked

is it safe to get an iphone from ebay? who has got one from ebay?

5 answers
V.conn
V.conn

I bought one 2 years ago from eBay it was fine maybe had some refurbished parts. It just depends on who you buy off

Len1010
Len1010

Three years ago Fine But from my recent bad dealings I would advise you to look elsewhere.

Gaz
Gaz

It seems that some overseas companies say they are in Australia and clearly not from my experience so no I wouldnt


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