Too hard for me, little conformity to the female shape, hubby comfortable on side, I'm not. Am keeping it for him. New Zealand'S Ecosa reviews are horribly biased compared to these.

I purchased the mattress less than 12 months ago and complained within a few weeks of it being too hard. I had mentioned that I needed an extra soft mattress due to sports injuries. I was guaranteed that it would be perfect. It wasn't. Upon contacting them they told me I had to unzip and turn it up the other way and that it took time for the memory foam to adjust and it would get softer. It never got softer. They tried to then upsell me into an overlay of which I was too dubious to purchase. I have had nothing but bad nights sleep and regret buying it. I will be getting rid of it and starting again.

Mattress structure collapsed within a short time frame. Terrible customer service in getting refund or replacement. Continually asking for more information. Very slowly responses. Took old mattress away and delay in new mattress. Support staff said we would have to sleep on the floor until new mattress arrived. Promised same day delivery and then changed delivery time.

We actually purchased 2 mattresses in the past however the one I purchased 3 years ago had a dip as soon as box was opened. One side of the bed took 2 days to completely inflate and was noticeably softer than the other side. At the time the softness was not bad so I left as is, however I did write a review on this site and to this day no response received. Today my wife made contact with Ecosa directly regarding the dip as it has gotten worse over time and they advised if the dip is not VISABLE (20mm or more) we cannot claim warranty. They don't care that the mattress came defected nor actually when testing it for fault, they only care about the visibility. Will not buy again!!!!!

They advertise excellent delivery service. I was waiting for the mattress all afternoon. After the delivery window passed I called to check and they indicated their were late for over an hour. No notification, no apology. Unfortunately I could not wait for the item so had to reschedule.

Second try they still deliver over an hour late. Why provide a delivery window if you can't commit to it?

Love the mattress as it is firm and doesn't seem to sag. The only reason I didn't give it 5/5 is that the edges of the bed are too soft and don't seem to have good support.

So I’ve had the King size for 1.5 years and I really can’t stand it anymore. I’ve had back (from lower back to neck) pain all this time, and kept thinking it was just me until I got my daughter a mattress of another brand and I had to best sleep on it. I had discussed with customer service before, originally intending to ask if a topper would make it more comfortable but they kept instructing me to remove the protector cover instead, flip the mattress to change the firmness instead, etc. Nothing helped. The mattress doesn’t give me proper support where needed, and is just not comfortable. Very disappointing.

The mattress gave me back pains and was too firm for my husband even on the softer setting. The problem comes from trying to return the mattress. We asked for it to be returned back in mid March, it has been over a month and we still haven’t received our money back. The mattress was picked up weeks ago but this company will employ any tactics to hold onto your money... do NOT buy from them

This mattress has changed our lives. We sleep long and easy with no more aches and pains. The option to adjust the firmness is also an added bonus for us in the future.

My husband and I love this mattress, we both have neck issues so this helps in giving us that much needed extra support not to mention not having any weight shift in the bed throughout the night. You can adjust the firmness or add a topper for that added extra level of luxury. I couldn't recommend it any more.

We bit the bullet and decided to give the Ecosa mattress a go, even though we were a little skeptical. Unfortunately, we have found the mattress way too hard for our liking. We affectionately named it "the plank".

After persevering for another 90 days in hope that the mattress would soften we finally gave up and decided to return it. We are in country Victoria so discovered the Salvos did not collect in our town. We organised to deliver the mattress to the Salvos in another town and then promptly received our refund from Ecosa the day after we sent them a donation receipt. So 10/10 to Ecosa for standing by their refund promise.

Mattress is super hard. Been in it for a month hoping it will become softer. It has a tiny bit but still, not comfortable. Ecosa sent a topper to help, arrived warped and is pretty ridiculous. I wish I had just bought a normal mattress. Asked for a refund and takes up to 20 business days - “more or less” the lady says. Makes it difficult to buy another bed, so just beware. No idea where all these good reviews are coming from. Very suspect. The sheets are amazing though.

The whole process of purchasing and receiving the mattress was so easy and enjoyable. So far we have been using the mattress for 2 weeks and it's been great. Exactly what we were looking for.