Bought two king mattress from them.
We are satisfied with one mattress. I got an issue with second mattress and requested for exchange within warranty time.They didn't exchange and didn't provided me satisfied response. They asked me to take photos by placing a plank and they will replace only when there are dips on the mattress. We throwed mattress in rubbish and bought a new one from Sleeping Duck

It took me a week to get use to my new mattress.
I LOVE IT.
It's comfortable and I have the best sleeps.
I have back and joint issues and it has helped me.
Bought a double for my daughter, and she loves her Ecosa.

Terrible mattress unfortunately, it's like sleeping on the floor (floor would be more comfortable). I even went to Sheridan and got a mattress topper of high quality to make it less firm, didn't do anything that's how firm the mattress is. I use to be able to have deep sleeps and not wake up at all, ecosa made me toss and turn all night with restless sleeps every night. Changed back to my old mattress, noticed the difference straight away, didn't know how lucky I was with my old mattress. If you want a mattress that feels like a cloud when you jump into it and makes you never want to leave your bed because you're in love with your mattress...don't get the Ecosa. Ecosa mattress for comfort, 1/10. NEXT.

I really like my Ecosa mattress. I have had it almost for the 100 days and felt that after sleeping on it for a few nights I have no adjusted to it. I think it’s a little on the firm side alone but with the mattress topper it is perfect. Soft but still supportive. I love that there is zero partner disturbance so I my partner and I both get a great sleep and no longer wake each other up. After mentioning I found the mattress a little too firm, ecosa sent me a free mattress topper which was very much appreciated! Very satisfied with my mattress.

Was very very firm even on the Medium setting. Felt like one hard piece of foam. Ended up purchasing and paying more for the sleeping duck which is way better. All these refunded box mattresses go to somewhere like the Salvation Army. Our local salvos said they mostly see the Ecosa ones in their store.

Love the bed base and mattress. Also purchased the king topper as I I very please with the mattress. The service was excellent and shipment was quick. Would definitely recommend ECOSA to my friends.
Bob

The mattress is very firm, while the absence of springs is great when sharing the bed with someone I have found myself getting up in the middle of the night to go sleep in the spare room on our old mattress. As a side sleeper I get a lot of pressure pain on my hips and shoulders from it being so firm that I'm tossing and turning all night. Will be looking to replace it as soon a possible. Wish we returned it at the beginning but tried sticking with it while I "adjusted" to a new mattress. Requires multiple mattress toppers for it to be comfortable and I'm not someone that likes a very soft bed.

My husband loved it straight away as hated last expensive mattress. It took me a week but now absolutely love it! Great value for money. Now about to buy our son an Ecosa mattress!

Living remotely, things are expensive. The local furniture shop is good but has a "local tax" that makes it seem things cost more. I get it, its espensive to ship here! I couldnt bare to pay 3000 for a mattress when there had to be something else out there, and I found Ecosa. After finding out they offered free shipping, cheaper mattresses and a money back guarentee I went for it! The shipping time was superb! The mattress is firm, which is good and I cant feel my partner come to bed if he's up later than me, or him moving around at all. Our cat seems to love it also! (the kids aren't as happy that it's not springy to jump on like our last one!) Its been a few weeks, no issues yet! I think I want to buy the bed base now!! :)

Had the ecosa for 4 weeks and wow it is far better than any mattress we have ever had. It is also the cheapest 1 we have bought by far. Comfortable from the first night and I am not waking up with sore hips in the morning. I love it and so does hubby.

As “spring sleepers” it did take us a couple of weeks to get used to this mattress. Having said that, we are both having excellent sleep experiences now. We may try the mattress topper as we both used to a softer top experience.

Wow so amazing. My son is autistic he's not sleeper but this is a game changer the back support is unbelievable considering it's coming from a box don't let this fool you I will be getting this for myself now...

Our new mattress was delivery promptly, despite the pre Christmas rush. It was simple to assemble, and whilst not instantly comfortable, after a week, we have adjusted to the firmer style mattress and now love it to bits.

It's a very firm mattress however u ajust it its still a rock. We spent another 500 dollors and a mattress topper and now I gotta say it's the best mattress we have ever owned but it need a good quality gel memory foam topper

Despite trying all three firmness options for the Ecosa, all three options have terrible support for back sleepers. The mattress is not comfortable, nor supportive at all. I wake up everyday with back pain and the Ecosa mattress is possibly the worst mattress I've ever slept on.

It's a lemon. The NZ site is biased and I wish I'd seen this site first. The mattress is hard and unforgiving. Do not buy if you are a side sleeper, you will regret it

It is comfortable it is awesome. Love it and sleeping better yes. I am. Its better than expected. We researched all mattress boxes and went with ecosa as price competitive. Have loved it in the 2 weeks. Not hard and Im a fussy tummy sleeper. Recommend it. Bit baffled with negative feedback

So much for same day metro delivery. Guess we will be sleeping on the floor tonight. Cant comment on the product we dont have it yet. Customer service did not contact us to advise this either. Do not recommend Ecosa.

I purchased a king-size mattress from ecosa and I still regret it.
Their marketing of 120 days trial period is a scam and all negative reviews below support that.
After-sale service is none existent and they do not care less if you leave your feedback.
I had the same experience as everyone else, organised a collection of mattress and the Salvation Army refused to take it.
I took a day off for this and called ecosa support team, was on phone for over half an hour. I tried to explain my situation but no help.
They just follow the script.
Do not fall for their marketing gimmicks.
I am lodging a claim with VCAT and if a refund is not done in 2 working days, I'll raise it with my bank as a dispute.