Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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Back pain after 1 year of use on medium firmness
I bought the Ecosa double mattress one year ago. I loved it until recently I have been getting back pain from using the bed on medium firmness every morning I wake up. I find that the places that I have slept on is a lot more softer than the other parts of the mattress. I can no longer sleep on this mattress. In order to rule out it is not an issue with the bed, I have slept on other mattresses and I do not have any issues. I contacted their support staff and they suggested to try out different firmness but which no luck I still get back pain. ...Read more
I recontacted their staff, explained my situation but unfortunately the 15 year warranty does not cover this. I am very disappointed on this product the previous mattresses I have used at least lasted for 5 years before I get back pain.Purchased in January 2021 for $800.00.
1 comment
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Mikie1965Greater Melbourne (Inner), VIC
- 17 reviews
Best Mattress
It took me a week to get use to my new mattress.
I LOVE IT.
It's comfortable and I have the best sleeps.
I have back and joint issues and it has helped me.
Bought a double for my daughter, and she loves her Ecosa.
Purchased in September 2021 at Ecosa for $979.00.
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MattSouth East Queensland, QLD
extremely uncomfortable, hard mattress
Terrible mattress unfortunately, it's like sleeping on the floor (floor would be more comfortable). I even went to Sheridan and got a mattress topper of high quality to make it less firm, didn't do anything that's how firm the mattress is. I use to be able to have deep sleeps and not wake up at all, ecosa made me toss and turn all night with restless sleeps every night. Changed back to my old mattress, noticed the difference straight away, didn't know how lucky I was with my old mattress. If you want a mattress that feels like a cloud when you jump into it and makes you never want to leave your bed because you're in love with your mattress...don't get the Ecosa. Ecosa mattress for comfort, 1/10. NEXT.
Purchased in June 2021 at Ecosa for $1,000.00.
1 comment
EcosaEcosa
Hi Matt,
We are sorry to hear that the Ecosa mattress didn't meet your expectations.... Read more
Adjustment periods to a new mattress differ from one person to another. It is dependent on the type of mattress you had previously (spring, gel, memory foam, etc. ) as well as the length of time you owned that mattress for. Again, we are sorry to hear about your experience. We will take your feedback on board. Thanks, Ecosa.Similar opinion? Write a review on ieatwords.com.au!
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Do not buy this mattress
I bought the queen mattress on the basis of good reviews online. I was a bit hesitant about buying a mattress online without trying the bed but I was assured by their 100 day free trial where they guaranteed a refund if you are not happy.
Straight away I found the mattress really hard. I like a firm mattress but this was way too hard. I gave it a good go but couldn't get used to it. I was waking up every day with sore shoulders which stopped as soon as I bought another mattress.
And it was really hot and sweaty on warm nights.
When I asked f...Read more
or a refund they said I couldn't get a refund unless the mattress was collected by the salvos but now the salvos are not operating. I was not happy about waiting indefinitely for a refund and voiced my displeasure. Their response was to stop replying to my emails. They don't even supply a phone number so I couldn't call them. I am still waiting to see if and when I will get a refund.Purchased in February 2021 at Ecosa for $899.00.
1 comment
EcosaEcosa
Hi There,
Firstly, let us apologise about this experience, we are doing all that we can during these unprecedented and difficult times to make sure that we serve our customers as best we could whilst still keeping our community safe.... Read more
Would you please be able to email [email protected] with your order number so we can look into this issue for you ASAP? Thanks, -EcosaSimilar opinion? Write a review on ieatwords.com.au!
MIBSydney Surrounds, NSW
- 4 reviews
- Queen
- Verified purchase
Terrible and this company is lying to us!
I've never felt so much upper/side back pain until I tried an Ecosa mattress and after trying to persevere with it, I had to sleep on a cheap Ikea mattress on the floor - and this was less painful!
Sure delivery was prompt and easy but returning the mattress has been a nightmare!
It's now been 6 weeks since we started the return process (well within their 100 day period) and:
1. They have been lying to us about not finding a charity to collect the mattress because I made one (ONE) single phone call from to a local shelter charity and they sa...Read more
id they'd be grateful to take the mattress. Other reviews describe the exact same things they have been telling us: we can't find a charity to take it, Salvos won't travel to your area, blah blah blah... 2. They stopped answering our emails after a while and are now just ignoring usPurchased in January 2021 at Ecosa for $899.00.
1 comment
EcosaEcosa
Hi There,
We are terribly sorry for your experience. We always strive to make the return process as easy as the purchase process, this has not been the case for you, and we apologise. ... Read more
Would you please be able to contact [email protected] directly so we can solve this issue for you ASAP? Thanks, EcosaSimilar opinion? Write a review on ieatwords.com.au!
klubearGreater Melbourne (Inner), VIC
- 19 reviews
- Queen
- Verified purchase
Bad Decision!!! Not worth the epic mess around to try it out. Nothing I liked about it.
I was hoping to just say it wasn't for me but praise service.
But!
I didn't sleep the first 4 nights on the mattress, but I know it takes a while so I persevered.
After 3 week I was in agony and exhausted. May as well have slept on the floor.
My old mattress which is only a couple of years old, I found to be giving me back rouble after going away on a holiday and returning home. When I took the Ecosa off my bed and put this one back I slept like a dream in a cloud!!!!
I have a new appreciation for it. But since I had ordered an adjustabl...Read more
Purchased in January 2021 for $900.00.
4 comments
EcosaEcosa
Hi There,
We are sorry to hear about your experience with the return process. ... Read more
Our team is working around the clock to find a charity that would accept your mattress in your local area, since helping families in need is a core value of our business. In relation to your 100-night trial, please rest assured that your trial period will remain valid until your mattress will be collected, so there is no need to worry there. We will do all that we can to make sure that this gets resolved as soon as possible. If you have any further concerns, please free to contact [email protected] directly. Thanks, -Ecosaaround the clock? How do you explain the two weeks of absolutely NO ACTION. This is a small area, it would not take that long to make a few phonecalls, instead it is taking weeks
At this time with so ... Read more
Still radio silence
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Steven
- 3 reviews
Bed did not fit, good quality but poor fitting
When attempting to put together the bed the inserts slacks did not align up I had a buy a grinder from bunnings to enure the put would fit together. Poor customer service, outsourced overseas to people who follow instructions and take no action. They did offer to send someone out but I choose to go to the hardware store and fix the issues myself. No consideration for this and absolute refusal to return prior to me going and fixing the issue. As a company that relies on social media, I'm surprised they care little about ensuring the customer is satisfied. Have no choice but to find other review sites and social media to help others sadly.
Purchased in March 2021.
1 comment
EcosaEcosa
Hi Steven,
We are sorry to hear about your Bed Base.... Read more
We always strive to provide the best customer service experience possible, whilst following our company policies. Please reach out directly to [email protected] if you feel that there are further issues yet to be solved. Thanks for giving Ecosa a go. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
Crappy marketing Great mattress
The mattress is great their marketing team though sucks!
I have unsubscribed from their email list yet I see receive them.
This is spamming and not appropriate! If you buy their bed (and you should its a great price and comfy) I advise giving an email you do not check for signup
Purchased in January 2021 at ecosa for $1,000.00.
1 comment
EcosaEcosa
Hi Ben,
We are really glad to hear you enjoy your mattress. In terms of the emailing list, we will look into that issue, since that should not be occurring if you unsubscribe. ... Read more
Please reach out directly to [email protected] so we could look into this matter and solve this issue for you! Thanks, -EcosaSimilar opinion? Write a review on ieatwords.com.au!
LauraMid North Coast, NSW
Excellent mattress!
I really like my Ecosa mattress. I have had it almost for the 100 days and felt that after sleeping on it for a few nights I have no adjusted to it. I think it’s a little on the firm side alone but with the mattress topper it is perfect. Soft but still supportive. I love that there is zero partner disturbance so I my partner and I both get a great sleep and no longer wake each other up. After mentioning I found the mattress a little too firm, ecosa sent me a free mattress topper which was very much appreciated! Very satisfied with my mattress.
Purchased in January 2021 at Ecosa for $800.00.
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Kelly AhmerSydney, NSW
- 4 reviews
Money well spent
Very happy with the quality of my mattress, its very comfortable and absolutely LOVE the removable cover that I can wash so I will always have a fresh smelling mattress.
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Oki J.Sydney, NSW
worst mistake!
Ever since i bought it one year ago, i have been tired. This gives u back pain in the morning and i end up sleeping 10 hours because it leaves you so tired in the morning, feels like it drained all my energy at night. i have been sleeping on the couch which is so much more confortable than sleeping on the bed now. my husband feels the same. can't believe i wasted $1200 on it, its sad to throw it away too. i thought we would get used to it so didnt send it bck but i was wrong. i dont know what all these good reviews are for. don't but it.
Purchased in July 2021 at online for $1,200.00.
1 comment
EcosaEcosa
Hi Oki,
We are very sorry to hear you didn't find the Ecosa mattress comfortable. ... Read more
There are steps that we can take to make the mattress a bit softer, even beyond switching around the inner layers. If you still have your Ecosa mattress, we would love to suggest a few things for you to try, that might make the mattress softer. If you wish, contact us at [email protected] and ask for Sandra. We hope we can help! Thanks for giving Ecosa a try. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
ShirlNortheast, VIC
- 5 reviews
- 1 like
Best nights sleep for me and hubby.
Our traditional innerspring mattress developed a hole in the middle and because of the built in topper could never be flipped. I generally found it unsupportive and often woke up with lower back pain and headaches. I tried several pillows over the past couple of years, but none made any difference. I finally made the decision to buy a new mattress after my 5th chiropractic appointment in 6 weeks and ignored my husband who thought there was nothing wrong with the old one, and brought the Ecosa after talking with someone i knew who had one and ...Read more
reading many reviews, both good and bad. I am pleased to say after 5 nights that have gotten continually better on the ecosa mattress, i habe not once woken up with a headache and only mild lower back pain on the first morning, and nothing since. I also purchased 1 pillow to try and it arrived for use on night 3 and the combination is the best sleep i have had in years. I am completely comfortable, supported and it doea not get hot like the old mattress. I am 110% happy with this mattress and the pillow. I have suffered numerous injuries over the years from car rear enders to horse falls and aged care pca work. I had resigned myself to waking up with pain every day to some degree for the rest of my life, but no more. I get up and can move. I use the medium-firm side and love it. Oh and my hubby, he complained the first night getting in that it was too hard, but by the next morning he was singing a different tune. He now doesn't want to get out of bed and he is walking a bit straighter too.Purchased in February 2021 at www.ecosa.com.au for $1,099.00.
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Cherie C.Perth, WA
Bought and refunded. Not comfortable.
Was very very firm even on the Medium setting. Felt like one hard piece of foam. Ended up purchasing and paying more for the sleeping duck which is way better. All these refunded box mattresses go to somewhere like the Salvation Army. Our local salvos said they mostly see the Ecosa ones in their store.
Purchased in January 2021 for $999.00.
1 comment
EcosaEcosa
Hi Cherie,
We are sorry to hear that you found your Ecosa mattress too firm. We are always in an effort to improve our products, and these reviews help us to create a better product and as a result, a better sleep. ... Read more
Thank you for your feedback and for giving Ecosa a try.Similar opinion? Write a review on ieatwords.com.au!
KrisGreater Melbourne (Metropolitan), VIC
Great!
It’s taken a couple of nights to get used to but I love it now! I no longer have pain from sciatica when I sleep on my back as well!
Purchased in January 2021 for $900.00.
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TimMelbourne
- 3 reviews
- Queen
- Verified purchase
Mattress too hard for side sleepers and the returns process is very questionable
Tried this mattress for two weeks and it's simply too hard for side sleepers. I ended up with a lot of hip and back pain because my hips wouldn't sink into the mattress enough, even on the softest layer.
Ecosa have a trial period and you can return the mattress, but the returns process is appallingly bad. First, they will insist that you try walking on the mattress to soften it (even though their own website talks about how the foam won't change shape with repeated use). Then they will try to send you a mattress topper for free - I declined th...Read more
is offer because other reviews here mention the topper does nothing. The actual returns process it that Ecosa call the Salvation Army who will then try to make an appointment with you, so it's entirely dependant on when the charity has capacity in your area. The Salvation Army are then supposed to contact Ecosa once the mattress is collected who then start the refund. Ecosa said the whole process could take more than 20 business days (over a month). I think it's really unprofessional and ethically questionable that Ecosa have offloaded their returns process to a charity. Ecosa should be collecting the mattresses using their own couriers and delivering the mattresses to the Salvation Army themselves. Relying on a charity to do this is very dodgy. I pointed out to Ecosa that under Australian consumer law, they must provide a refund within a reasonable amount of time, and more than a month to get a refund is not reasonable. Their customer service agents ignored my email, and would only reply with copy-and-paste responses. I have no confidence that Ecosa is running an ethical operation and I can't recommend them. I'm still waiting for my call from the Salvation Army.Purchased in January 2021 for $1,050.00.
2 comments
EcosaEcosa
Hi Tim,
Thanks for your review and honest feedback. ... Read more
Firstly, in relation to the mattress, we are sorry that you found it too firm. The adjustment period differs from one person to another. For that reason, we offer the 100 night trial period, to simply give time for your body to adjust. Secondly, in relation to the return process; we have partnered with the Salvation Army to help families in need and as a consequence, prevent our products from going into landfills and damaging the environment. This is the most sustainable form of recycling. The Salvation Army has a collection service and a fleet of trucks. Since we are donating your mattress to them in this instance, they are also the ones to call, collect and store it in their facilities. Whilst we do appreciate the honest review, we find it upsetting that one would use a word such as "dodgy" to describe something positive for the environment, helpful to the community and done with a nationally recognised and respected corporation such as The Salvation Army. Lastly, in relation to the timing, the refund would be processed instantly on our end from the moment the mattress is collected by The Salvation Army. The time is 1 to 10 business days (depending on your mode of payment and banking insulation). Given the above, again, we do appreciate the review and honesty. Thanks for giving Ecosa a try. -EcosaYou haven't actually addressed the points in my review though. Instead you've tried to deflect by saying I'm attacking the donation to charity.
I'm not questioning that the donation to charity is good.... Read more
I'm saying that Ecosa is dodgy for outsourcing the whole returns process to be run by the charity, instead of you, the business who is responsible. You should be picking up the mattresses yourself and delivering them to the Salvation Army yourselves. Outsourcing returns to a charity places extra resourcing on them, and it is inconveniencing your customers. That is dodgy. I still haven't been contacted by the Salvation Army, who are probably rammed and understaffed simply for the fact that they are a charity. However, Ecosa has the power and resources to come and collect my mattress right now, and take it to the Salvation Army. So why isn't that happening? How is Ecosa going to fix this situation other trying to incorrectly frame my feedback to you?Similar opinion? Write a review on ieatwords.com.au!
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BobSydney, NSW
Love sleeping as my partner does not get disturbed.
Love the bed base and mattress. Also purchased the king topper as I I very please with the mattress. The service was excellent and shipment was quick. Would definitely recommend ECOSA to my friends.
Bob
Purchased in February 2021.
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CaitlinSouth East Queensland, QLD
- 2 reviews
Very Firm!
The mattress is very firm, while the absence of springs is great when sharing the bed with someone I have found myself getting up in the middle of the night to go sleep in the spare room on our old mattress. As a side sleeper I get a lot of pressure pain on my hips and shoulders from it being so firm that I'm tossing and turning all night. Will be looking to replace it as soon a possible. Wish we returned it at the beginning but tried sticking with it while I "adjusted" to a new mattress. Requires multiple mattress toppers for it to be comfortable and I'm not someone that likes a very soft bed.
1 comment
EcosaEcosa
Hi Caitlin,
We are sorry to hear that you are finding the mattress too firm for your preferences.... Read more
You have done the right thing by letting your body adjust to the new mattress. Everyone is different and so we all have different adjustment periods, It also depends on the length of time you have slept on your previous spring mattress. If you are still having issues adjusting to your mattress, even with the toppers you got, please feel free to contact us and we will try to help to our best abilities. We appreciate your feedback. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
CindyGreater Melbourne (Outer), VIC
Love it!
My husband loved it straight away as hated last expensive mattress. It took me a week but now absolutely love it! Great value for money. Now about to buy our son an Ecosa mattress!
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- King
- Verified purchase
Great bed
Living remotely, things are expensive. The local furniture shop is good but has a "local tax" that makes it seem things cost more. I get it, its espensive to ship here! I couldnt bare to pay 3000 for a mattress when there had to be something else out there, and I found Ecosa. After finding out they offered free shipping, cheaper mattresses and a money back guarentee I went for it! The shipping time was superb! The mattress is firm, which is good and I cant feel my partner come to bed if he's up later than me, or him moving around at all. Our cat seems to love it also! (the kids aren't as happy that it's not springy to jump on like our last one!) Its been a few weeks, no issues yet! I think I want to buy the bed base now!! :)
Purchased in December 2021.
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suziPerth, WA
- 4 reviews
- King
- Verified purchase
THE BEST MATTRESS I HAVE EVER HAD
Had the ecosa for 4 weeks and wow it is far better than any mattress we have ever had. It is also the cheapest 1 we have bought by far. Comfortable from the first night and I am not waking up with sore hips in the morning. I love it and so does hubby.
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Questions & Answers
Faith H.asked
Received the mattress however on reading these reviews I am rethinking opening the box. Can I just return it please.
2 answers
They give you a 100 night free trial, and if you don’t like it you can send it back within that time frame. Can always give it a go and see if you like it or not. For me it was a no, way to firm.
EcosaEcosa
Hi Faith,
Matt is correct in the trial process. You can try it, and if it does not meet your preferences you are able to return it at no cost and for a full refund.
We do recommend that you give the mattress a try, however, if you are against it, simply email our great customer service team and they will be able to arrange a collection of your un-opened mattress.
Thanks,
Ecosa.
Chanasked
I just received my ecosa queen mattress, and it's been an hour but it's looks lopsided and hasn't inflated fully.
It also is off the ground at the edges, is that how it's supposed to be ?
We also used the cutter and we're super gentle.... Can you pls advise what's wrong and what can we do ?
Thanks, Chandni
1 answer
Ecosa JEcosa
Hi, Chadni. Thank you for purchasing and Ecosa queen sized mattress. Our mattress normally takes a couple of hours to inflate but we suggest our customer to leave it for 10 hours to do its thing. If this issue has not been resolved yet, please send our customer support team an email at [email protected] so we could further assist you with this. - Ecosa Group
JPasked
Anyone actually had the mattress picked up by the salvos? I have a faulty (Confirmed by ecosa) and very smelly mattress from ecosa that they said will need to be donated to the salvos. I’m wondering how this process works as it seems like many people have had problems. Also the mattress and topper stink!! A strong burnt plastic smell that had stunk out my upstairs so I am trying to get it out ASAP and get a refund.
1 answer
Ecosa JEcosa
Hi JP,
Apologies for the delayed response. We donate returned mattresses to charity to help people in need. Can you please provide your order number so we can follow-up the collection?
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EcosaEcosa
Hi Felix,
We are sorry to hear about your experience with the mattress. We have conveyed this information to the products team and they will conduct further research on the issue. We appreciate your feedback. ... Read more
Thanks, Ecosa