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Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.



Reviews

4.3

916 reviews
5
(645)
4
(96)
3
(43)
2
(27)
1
(105)
  • Value for Money
    3.1 (131)
  • Sleeping Position
    • Side (93)
    • Back (36)
    • Front (13)
  • Adjustment Period
    • Days (53)
    • I never got used to it! (41)
    • Weeks (13)
    • Months (4)
  • Pre-existing Neck / Back Issues Yes (50%) · No (50%)
  • Caused Discomfort Yes (43%) · No (57%)
  • Heat Retention Yes (31%) · No (69%)
  • Sagging Yes (20%) · No (80%)
  • Perceived Firmness
    • Medium (45)
    • Very Hard (32)
    • Hard (25)
    • Soft (3)
    • Very Soft (1)
  • Customer Service
    3.4 (133)
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Reviewer Photos & Videos

  • More

Back pain after 1 year of use on medium firmness

published

Purchased in January 2021 for $800.00.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Perceived Firmness Medium
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
Mikie1965

Mikie1965Greater Melbourne (Inner), VIC

  • 17 reviews

Best Mattress

published

It took me a week to get use to my new mattress.
I LOVE IT.
It's comfortable and I have the best sleeps.
I have back and joint issues and it has helped me.
Bought a double for my daughter, and she loves her Ecosa.

Purchased in September 2021 at Ecosa for $979.00.



Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Hard
Firmness LayerMedium Firm
See all answers
Matt

MattSouth East Queensland, QLD

extremely uncomfortable, hard mattress

published

Terrible mattress unfortunately, it's like sleeping on the floor (floor would be more comfortable). I even went to Sheridan and got a mattress topper of high quality to make it less firm, didn't do anything that's how firm the mattress is. I use to be able to have deep sleeps and not wake up at all, ecosa made me toss and turn all night with restless sleeps every night. Changed back to my old mattress, noticed the difference straight away, didn't know how lucky I was with my old mattress. If you want a mattress that feels like a cloud when you jump into it and makes you never want to leave your bed because you're in love with your mattress...don't get the Ecosa. Ecosa mattress for comfort, 1/10. NEXT.

Purchased in June 2021 at Ecosa for $1,000.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
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Do not buy this mattress

published

Purchased in February 2021 at Ecosa for $899.00.

Customer Service
Value for Money
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
MIB

MIBSydney Surrounds, NSW

  • 4 reviews

Terrible and this company is lying to us!

published

Purchased in January 2021 at Ecosa for $899.00.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Medium
Firmness LayerMedium Firm
See all answers
1 comment
Ecosa
EcosaEcosa
klubear

klubearGreater Melbourne (Inner), VIC

  • 19 reviews

Bad Decision!!! Not worth the epic mess around to try it out. Nothing I liked about it.

published

Purchased in January 2021 for $900.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
4 comments
Ecosa
EcosaEcosa
klubear
klubear
klubear
klubear

Still radio silence

Steven

Steven

  • 3 reviews

Bed did not fit, good quality but poor fitting

published

When attempting to put together the bed the inserts slacks did not align up I had a buy a grinder from bunnings to enure the put would fit together. Poor customer service, outsourced overseas to people who follow instructions and take no action. They did offer to send someone out but I choose to go to the hardware store and fix the issues myself. No consideration for this and absolute refusal to return prior to me going and fixing the issue. As a company that relies on social media, I'm surprised they care little about ensuring the customer is satisfied. Have no choice but to find other review sites and social media to help others sadly.

Purchased in March 2021.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging No
Perceived Firmness Hard
Firmness LayerFirm
See all answers
1 comment
Ecosa
EcosaEcosa

Crappy marketing Great mattress

published

The mattress is great their marketing team though sucks!
I have unsubscribed from their email list yet I see receive them.
This is spamming and not appropriate! If you buy their bed (and you should its a great price and comfy) I advise giving an email you do not check for signup

Purchased in January 2021 at ecosa for $1,000.00.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodMonths
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging No
Perceived Firmness Hard
Firmness LayerFirm
See all answers
1 comment
Ecosa
EcosaEcosa
Laura

LauraMid North Coast, NSW

Excellent mattress!

published

I really like my Ecosa mattress. I have had it almost for the 100 days and felt that after sleeping on it for a few nights I have no adjusted to it. I think it’s a little on the firm side alone but with the mattress topper it is perfect. Soft but still supportive. I love that there is zero partner disturbance so I my partner and I both get a great sleep and no longer wake each other up. After mentioning I found the mattress a little too firm, ecosa sent me a free mattress topper which was very much appreciated! Very satisfied with my mattress.

Purchased in January 2021 at Ecosa for $800.00.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium
See all answers
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Kelly Ahmer

Kelly AhmerSydney, NSW

  • 4 reviews

Money well spent

published

Very happy with the quality of my mattress, its very comfortable and absolutely LOVE the removable cover that I can wash so I will always have a fresh smelling mattress.

Oki J.

Oki J.Sydney, NSW

worst mistake!

published

Ever since i bought it one year ago, i have been tired. This gives u back pain in the morning and i end up sleeping 10 hours because it leaves you so tired in the morning, feels like it drained all my energy at night. i have been sleeping on the couch which is so much more confortable than sleeping on the bed now. my husband feels the same. can't believe i wasted $1200 on it, its sad to throw it away too. i thought we would get used to it so didnt send it bck but i was wrong. i dont know what all these good reviews are for. don't but it.

Purchased in July 2021 at online for $1,200.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
Shirl

ShirlNortheast, VIC

  • 5 reviews
  • 1 like

Best nights sleep for me and hubby.

published

Purchased in February 2021 at www.ecosa.com.au for $1,099.00.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium Firm
See all answers
Cherie C.

Cherie C.Perth, WA

Bought and refunded. Not comfortable.

published

Was very very firm even on the Medium setting. Felt like one hard piece of foam. Ended up purchasing and paying more for the sleeping duck which is way better. All these refunded box mattresses go to somewhere like the Salvation Army. Our local salvos said they mostly see the Ecosa ones in their store.

Purchased in January 2021 for $999.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
Kris

KrisGreater Melbourne (Metropolitan), VIC

Great!

published

It’s taken a couple of nights to get used to but I love it now! I no longer have pain from sciatica when I sleep on my back as well!

Purchased in January 2021 for $900.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium
See all answers
Tim

TimMelbourne

  • 3 reviews

Mattress too hard for side sleepers and the returns process is very questionable

published

Purchased in January 2021 for $1,050.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
2 comments
Ecosa
EcosaEcosa
Tim
Tim
Mattresses

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Bob

BobSydney, NSW

Love sleeping as my partner does not get disturbed.

published

Love the bed base and mattress. Also purchased the king topper as I I very please with the mattress. The service was excellent and shipment was quick. Would definitely recommend ECOSA to my friends.
Bob

Purchased in February 2021.

Customer Service
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium Firm
See all answers
Caitlin

CaitlinSouth East Queensland, QLD

  • 2 reviews

Very Firm!

published

The mattress is very firm, while the absence of springs is great when sharing the bed with someone I have found myself getting up in the middle of the night to go sleep in the spare room on our old mattress. As a side sleeper I get a lot of pressure pain on my hips and shoulders from it being so firm that I'm tossing and turning all night. Will be looking to replace it as soon a possible. Wish we returned it at the beginning but tried sticking with it while I "adjusted" to a new mattress. Requires multiple mattress toppers for it to be comfortable and I'm not someone that likes a very soft bed.

Sleeping PositionSide
Adjustment PeriodMonths
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa
Cindy

CindyGreater Melbourne (Outer), VIC

Love it!

published

My husband loved it straight away as hated last expensive mattress. It took me a week but now absolutely love it! Great value for money. Now about to buy our son an Ecosa mattress!

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium Firm
See all answers
  • King
  • Verified purchase

Great bed

published

Living remotely, things are expensive. The local furniture shop is good but has a "local tax" that makes it seem things cost more. I get it, its espensive to ship here! I couldnt bare to pay 3000 for a mattress when there had to be something else out there, and I found Ecosa. After finding out they offered free shipping, cheaper mattresses and a money back guarentee I went for it! The shipping time was superb! The mattress is firm, which is good and I cant feel my partner come to bed if he's up later than me, or him moving around at all. Our cat seems to love it also! (the kids aren't as happy that it's not springy to jump on like our last one!) Its been a few weeks, no issues yet! I think I want to buy the bed base now!! :)

Purchased in December 2021.

Customer Service
Value for Money
Sleeping PositionBack, Front and Side
Adjustment PeriodWeeks
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
suzi

suziPerth, WA

  • 4 reviews
  • King
  • Verified purchase

THE BEST MATTRESS I HAVE EVER HAD

published

Had the ecosa for 4 weeks and wow it is far better than any mattress we have ever had. It is also the cheapest 1 we have bought by far. Comfortable from the first night and I am not waking up with sore hips in the morning. I love it and so does hubby.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
Page 1 of 46

Questions & Answers

Faith H.

Faith H.asked

Mattress

Received the mattress however on reading these reviews I am rethinking opening the box. Can I just return it please.

2 answers
Matt
Matt

They give you a 100 night free trial, and if you don’t like it you can send it back within that time frame. Can always give it a go and see if you like it or not. For me it was a no, way to firm.

Ecosa
EcosaEcosa

Hi Faith,

Matt is correct in the trial process. You can try it, and if it does not meet your preferences you are able to return it at no cost and for a full refund.

We do recommend that you give the mattress a try, however, if you are against it, simply email our great customer service team and they will be able to arrange a collection of your un-opened mattress.

Thanks,

Ecosa.

Chan

Chanasked

Mattress

I just received my ecosa queen mattress, and it's been an hour but it's looks lopsided and hasn't inflated fully.
It also is off the ground at the edges, is that how it's supposed to be ?
We also used the cutter and we're super gentle.... Can you pls advise what's wrong and what can we do ?
Thanks, Chandni

1 answer
Ecosa
Ecosa JEcosa

Hi, Chadni. Thank you for purchasing and Ecosa queen sized mattress. Our mattress normally takes a couple of hours to inflate but we suggest our customer to leave it for 10 hours to do its thing. If this issue has not been resolved yet, please send our customer support team an email at [email protected] so we could further assist you with this. - Ecosa Group

JP

JPasked

Mattress

Anyone actually had the mattress picked up by the salvos? I have a faulty (Confirmed by ecosa) and very smelly mattress from ecosa that they said will need to be donated to the salvos. I’m wondering how this process works as it seems like many people have had problems. Also the mattress and topper stink!! A strong burnt plastic smell that had stunk out my upstairs so I am trying to get it out ASAP and get a refund.

1 answer
Ecosa
Ecosa JEcosa

Hi JP,

Apologies for the delayed response. We donate returned mattresses to charity to help people in need. Can you please provide your order number so we can follow-up the collection?

Get an answer from our members and Ecosa representatives

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