Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Reviewer Photos & Videos
Psyche MentoringSouth East Queensland, QLD
- Queen
- Verified purchase
Best mattress ever
Good sleep is a cornerstone of having good health and a good life. I was shocked at how much better the Ecosa mattress is than any other I have tried. Due to a delay in receiving the topper, I had a chance to try the mattress on its own for around 10 days. The topper makes it even better. My sleep has improved significantly. To summarise: I can't fault the Ecosa mattress, or the topper.
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Abdul M.Perth, WA
- Double
- Verified purchase
9 days to deliver!!!! Be careful if you are moving and expect a delivery on the day Ecosa promises
The matress slags at the edges. Feels like i might slip off at any point.
I thought the wait might be worth it, but not unfortunately :(
All customers beware of dodgy promises from the company. They WILL NOT honor them! Trust your inner voice, and choose better local options.
2 comments
I'm 500m from metro Perth. That shouldn't take 9 days!!!
I had to do daily followups with your customer service. Truth is you accepted my payment first and then told me that the mattress is not in sto... Read more
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Other Mattresses
Sleeping Duck Mattress
4.8(2,586)Ergoflex Memory Foam Mattress
4.7(1,370)It's all subjective
It's interesting to read these reviews. Some seem happy and others not so. Some find the Ecosa too soft while I think its too hard even on the softest setup. I haven't decided yet whether I'll be returning it. I'm trying to be fair and give it a lengthy test but I'd have to say now so far, I'm not impressed. I would like it to be softer.
What do I do? Am I going to find the Koala or Duck better or worse? A lot of buggarising around and still end up unhappy.
1 comment
EcosaEcosa
Hi Vic,
Thank you for your honest opinion and review. ... Read more
There are always more ways to try and make the mattress softer. Please reach out to us at [email protected] and we will do our best to help you find more comfort on your Ecosa Mattress. - EcosaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
JimiCentral Queensland, QLD
- Double
- Verified purchase
Nice and comfortable.
Sound product, very comfortable,The Mattress comes in a box with wheels on, also purchased the double bed as a bundle package, Delivery was first class very quick, My 12 year old daughter and myself assembled the bed the brackets where a little bit stiff so I put a little dab of olive oil on and this did the trick
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suzcrawfGreater Melbourne (Inner), VIC
- 2 reviews
- King
- Verified purchase
Great customer service
Our new mattress was delivery promptly, despite the pre Christmas rush. It was simple to assemble, and whilst not instantly comfortable, after a week, we have adjusted to the firmer style mattress and now love it to bits.
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Anshul p.Greater Melbourne (Inner), VIC
I wish I can give less than 1 star
1. Mattress was not firm, do not buy, if you have any back issues, not that firm, mattress sinks while sleeping
on back, so imagine if mattress sinks than spine is in curve position, I am not heavy person as well.
2. The nightmare started when I had to return mattress and receive refund, the customer care girl said they have not received confirmation from Salvos of pickup of the mattress, although Salvos had picked it up 4-5 days back and they have sent the confirmation to them, I even forward the email (to Ecosa ), which was sent to to m...Read more
e by Salvos confirming that mattress has been picked up, but she was damn stubborn said Salvos has not sent us the confirmation and they they have to sent us confirmation directly. after multiple calls to Salvos and emails to Salvos they sent the email to Ecosa and Cc it to me to confirm mattress has been pocked up, after banging the head with Ecosa and rolling between Salvos and Ecosa like a soccer ball, they refund the money. I than the Salvos guy who was helpful and sent the confirmation 2-3 times. Also to add their phone number vanished from their website and so I had to chat with customer service breaking my fingers by continuous typing (they are dodgy mate) but that stubborn girl won't not budge and wanted to have confirmation form Salvos directly and she told me around 3 pm (near this time) that she had sent the email to salvos guy, but when I spoke to the salvos guy next day he mentioned he had not received email untill around 6pm, I think just to shove me off she told me she had sent the email to him Mate, just buy mattress from other company do not buy from Ecosa, save the hassle.3 comments
EcosaEcosa
Hi Anshul,
We are sorry to hear about your experience with the mattress and with the collection. ... Read more
If you found the mattress too soft, a solution could have been to switch around the layers inside the mattress, to find a "setting" that suits your preferences. In terms of the collection of your mattress with the Salvation Army; we are sorry that it took a while to get the refund processed since the mattress has been collected. Our partnership with the Salvation Army constantly undergoes improvement so we can help as many families in need as we can whilst assisting our customers as quickly as we can. Thank you for trying our mattress. - EcosaI used the most firm layer, it was still soft and let the body sinks in and in regards to your relation with Salvos, i think you people are the worse, the Salvos guy was continuously trying to help ... Read more
me, but the girl I was speaking to would not budge despite of forwarding the mail to her, sent to me by salvos, confirming that mattress has been picked up. Your phone number vanished from website. Her lax response and trying to finds the issue by herself, i had to tell every time to do this way to find out the issue and the confirmation of mattress pickupEcosaEcosa
Hi Anshul,
We have continuous efforts to improve our customer service to ensure that we give the best service possible, learning from the past is the best way to grow in the future. ... Read more
Again, thank you for giving us a try.Similar opinion? Write a review on ieatwords.com.au!
Lotus
- 2 reviews
- Queen
- Verified purchase
Perfect support
It takes a little time to get used to the support this mattress offers it is definitely worth the effort though I suffer from a degenerative disease in my spine and this is perfect I have a mattress Topper and love it I wake fresh and pain free every day now
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JibbaMurray Mallee, SA
Won’t inflate
One side seems to not be inflating and is very curved towards the edges
How can I fix this or is it stuck and needs to be replaced ?
Thank you in advance
1 comment
Ecosa GroupEcosa
Hi Jibba,
That does not sound right. Can you please email us at [email protected] with your order details so we can look into this ASAP? Thank you.
Similar opinion? Write a review on ieatwords.com.au!
Other Mattresses
Ausbeds Sienna
4.9(264)Ausbeds Cooper
4.9(196)Onebed Mattress Original
4.7(1,390)Marce Blanc Mattress
4.8(182)Taha KSydney, NSW
Worst customer service!
If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.
3 comments
Ecosa JEcosa
Hi Taha,
We sincerely apologise for the inconvenience. We are currently experiencing... Read more
high volume of enquiries due to the recent holiday and our customer support team is doing their best to answer all customers in a timely manner. To assist you further with this, please send an email to [email protected] and add 'ATTN: Sandra' to the subject line so we could have this resolved as soon as possible. Once again, we are truly sorry for the inconvenience. -Ecosa GroupCyrille from your support team has already gotten in touch with me and the Salvos are coming to collect the mattresses next week. We’ll see at the end of this process.
Ecosa JEcosa
Hi Taha,
Thank you for your patience. We will do everything we can to make sure the return process is hassle-free. If you need further assistance, please send us an email and we'll attend to it as quickly as humanly possible.... Read more
- Ecosa GroupSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
Disappointed
The purchase was great. The website was clear and the ordering process was quick and easy. Delivery was faster than expected. As I am not in the ‘same day’ metro area, I did expect to wait a week but was pleasantly surprised when it was only two days. The box was easy to get into the house/bedroom and I unwrapped it and got it on the bed myself. It did initially appear ‘flimsier’ than I expected but I let it sit for a couple of hours and it inflated a bit more. It did have an awfully strong chemical odour for the first 48 hours. I have seen tha...Read more
t other people have written this too and Ecosa have replied to their reviews saying this is not normal - I can attest that I too did notice the smell, although it mostly dissipated within the 48 hours. The mattress is very light which means that if you like to tuck your top sheet under the mattress (as I do), it can come untucked very easily. I have found myself waking up in a tangle of sheets a few times. The mattress is delivered on the softest ‘medium’ setting. I left it at this setting for the first two nights but was waking up with quite bad lower back pain. On the third day I rose from the dead, I mean bed, and changed it over to the firmest setting. This was actually quite easy to do. Unfortunately the firmest setting is still too soft for me. I am a tummy sleeper and have been having some bad neck pain as I feel like I’m ‘sinking’ into the bed. There is also zero edge support which means that if you like to sleep close to the edge, you will basically roll off. I’m only one person so I’ve been sleeping bam in the middle, but I can’t see how two people would sleep comfortably spread out on this bed. Likewise, sitting on the edge of the bed to put socks on etc, you totally sink down. All in all I am a bit disappointed as I expected so much more! Clearly I just enjoy a much firmer and supportive mattress and will be going back to the brand I previously owned for 12 years (makin mattresses). I have initiated the returns process through Ecosa support and have received very prompt replies so far (thank you Grace), so I will wait and see how long it takes for the salvos to pick it up and my refund to be issued - I note others have had problems with this.1 comment
Ecosa JEcosa
Hi there!
Thank you for sharing your feedback. It is unfortunate that the mattress didn't suit your sleeping needs. The mattress is not a perfect square and the edges are meant to be curved. You mig... Read more
ht feel that the mattress has started to lose support as the foams have softened up and contoured to your body. Nonetheless, we really appreciate you for trying our mattress.Similar opinion? Write a review on ieatwords.com.au!
Don't touch this company
Hard as a brick totally destroyed our backs new it was not going to work after 3 days but you have to wait 14 days to return after sending them an email to get it picked up they asked us to try without cover on we said no next email offered us a free topper we were not interested then told up to 10 days for Sally's to pick up on the 10th day with no word we emailed again saying we doubted they had told Sally's to pick up they said they would email them again and within hrs we had a ph call from Sally's i asked them if this was the first corresp...Read more
ondence from ecosa they said yes once it was collect I took a photo of pick up truck and I got them to sign they had picked up again told up to 10 days for a refund I was totally surprised to get money back in account after a few days so extremely hard to get your refund all up just over a month and when I was researching no bad reviews for NZ yet I asked Sally's and they had picked up at least 10 from our area1 comment
Ecosa JEcosa
Hi Jackie,
Sorry to hear that you're not loving our mattress.... Read more
We know that firmness preference is different from one person to another which is why we offer a 100-night trial. Again, thank you for trying out our mattress and we hope that you can find one that will work for you. - Ecosa GroupSimilar opinion? Write a review on ieatwords.com.au!
Elizabeth M.South East Queensland, QLD
- 4 reviews
- Queen
- Verified purchase
Super Firm
Bought this mattress because of the ability to change the firmness and being waterproof.
Unfortunately even the softest setting was too hard for me but the hubby loves it. I will say it stopped his snoring! And it really does reduce partner disturbance.
1 comment
Ecosa JEcosa
Hi Elizabeth,
So sorry to hear that the mattress didn't suit your sleeping needs. There are other factors that may affect your sleep, this is also one of the reasons why we designed our mattress to ... Read more
have different firmness level that you can try. I will suggest contacting us so we can help have a better sleep.Similar opinion? Write a review on ieatwords.com.au!
Greg eGreater Melbourne (Metropolitan), VIC
- 4 reviews
Not so perfect
It's a very firm mattress however u ajust it its still a rock. We spent another 500 dollors and a mattress topper and now I gotta say it's the best mattress we have ever owned but it need a good quality gel memory foam topper
1 comment
Ecosa JEcosa
Hi Greg,
Thank you for your feedback! We understand that not all of us has the same sleeping preferences, that's also the reason why we are offering different firmness level to try on in our mattress. ... Read more
We apologise if these options still didn't suit your needs but we are really happy that the topper helps enhance the comfort of your Ecosa mattress. We appreciate your feedback and we will surely use this to improve our product in the future. - Ecosa GroupSimilar opinion? Write a review on ieatwords.com.au!
Martin Martinec
- 2 reviews
- Queen
- Verified purchase
Worst Support ever - Avoid at all cost
I have requested return of the mattress due to the fact that it caused my back to be sore. They organised a pickup by local charity, which didn't pick up the mattress due to parking issues (although there is enough room to drive into my driveway). Fair enough, I thought, they will organise someone else. No such luck. Have been in contact with their support almost daily for 7 weeks, they just kept promising pickup, without doing anything. Had to report the to ACCC and Consumer Affairs Victoria before they organised a pickup by AirTasker. Currently has been 2 weeks since the mattress got picked up, I am still waiting on refund.
Avoid at all cost, go with Sleeping Duck instead
1 comment
Ecosa JEcosa
Hi Martin,
We're so sorry to hear what happened. This doesn't sound right! Seems like there was a miscommunication with the process and we sincerely apologise for that. If this hasn't been solved ye... Read more
t, please let us know so we can expedite the process and provide you with the resolution you deserve. Please send an email to [email protected] and attention the email to Sandra.Similar opinion? Write a review on ieatwords.com.au!
Other Mattresses
Koala Mattress
4.6(3,237)Eva Mattress
4.5(695)- King
- Verified purchase
Terrible for back support
Despite trying all three firmness options for the Ecosa, all three options have terrible support for back sleepers. The mattress is not comfortable, nor supportive at all. I wake up everyday with back pain and the Ecosa mattress is possibly the worst mattress I've ever slept on.
1 comment
Ecosa JEcosa
Hi there!
So sorry to hear that you're not loving your Ecosa mattress. The mattress is designed to adjust and realign to individual sleeping preferences and style. Though we understand that not every... Read more
one will love our mattress due to the same reason we can't deny the fact that most if not all, love our mattress as it helps them have a better sleep.Similar opinion? Write a review on ieatwords.com.au!
Find out how Ecosa Mattress compares to other Mattresses
Know better, choose better.
Didnt work for us.
We upgraded from a koala Double and thought we would try an ecosa Queen. Got a discount online and free shipping which was nice. Felt comfortable with the return policy.
Mattress arrived, but our queen bed had not so we waited 2 weeks to open and finally try.
The protector / waterproof cover / interchangeable stiffness sections are a good idea in theory, but in practice it meant the layers did not align perfectly creating small bulges that made the mattress look uneven. The covers are fiddly to unzip and therefore a standard mattress cover...Read more
would be far easier to manage, especially by yourself. Our mattress came out of the packaging folded in half and rolled, as opposed to just a continuous roll. When we put the mattress on the bed we immediately say the crease / sag in the middle of one side of the bed. As it was the weekend we thought wed give it 2 nights to regain its shape which should be plenty of time. After 2 nights of feeling like falling off the bed, and lower back feeling the effects of the sag we decided to return the mattress and go back to a koala Queen, which we have been happy with again ever since. Returning to ecosa required taking some Pictures of the mattress and emailing description of issue. This is annoying but I understand. I took photos showing sag and emailed. They tried to ask us if we could try the bed for longer but I told them without hesitation Im not sleeping on a faulty mattress and that we were not happy generally with the purchase and wanted a refund.1 comment
Ecosa JEcosa
Hi there!
So sorry to hear that the mattress didn't suit your sleeping need. The mattress is designed to adjust and realign to individual sleeping preferences and style. Though we understand that not... Read more
everyone will love our mattress we continuously improving our mattress with an aim to provide better sleep to all.Similar opinion? Write a review on ieatwords.com.au!
Rachael M.Sydney, NSW
Uses charities to do their dirty work, appalling customer service and return policy
I Would give 0 Stars if i could!!
Our Mattress developed a massive structural integrity fault very early into its life
and our experience with their customer service and refunds/returns has been absolute hell
please see below
18/11/17 Date of purchase
2/7/19 initiated a claim for an manufacturer defect in the form of a massive reduction to the structural integrity of the mattress on one area
ecosa have made us jump through a million hoops in order to even initiate the refund procedure
note some of the ridiculous things ecosa are asking in regard to returns...Read more
1 comment
Ecosa JEcosa
Hi Rachael,
We're so sorry to hear what happened. This doesn't sound right! Seems like there was a miscommunication with the process and we sincerely apologise for that. If this hasn't been resolved ... Read more
yet, please let us know so we can expedite the process and provide you with the resolution you deserve. Please send an email to [email protected] and attention the email to Sandra.Similar opinion? Write a review on ieatwords.com.au!
Hugh J.Western District, VIC
A total waste of money. Please don't get sucked in.
The bed is as hard as sleeping on concrete if you are a side sleeper.
I woke up so sore feeling like I had been hit by a truck.
Company has no after sale service and the mattress is totally impossible to return.
1 comment
Ecosa JEcosa
So sorry to hear that you're not loving your Ecosa mattress. The mattress is designed to adjust and realign to individual sleeping preferences and style. Though we understand that not everyone will lo... Read more
ve our mattress due to the same reason we can't deny the fact that most if not all, love our mattress as it helps them have a better sleep. There are other factors that may affect your sleep, this is also one of the reasons why we designed our mattress to have different firmness level that you can try. Maybe playing around with your mattress firmness will improve your sleep.Similar opinion? Write a review on ieatwords.com.au!
Bambillow NoRotorua
- 2 reviews
Incredibly hard and uncomfortable
It's a lemon. The NZ site is biased and I wish I'd seen this site first. The mattress is hard and unforgiving. Do not buy if you are a side sleeper, you will regret it
1 comment
Ecosa JEcosa
Hi there!
So sorry to hear that you're not loving your Ecosa mattress. The mattress is designed to adjust and realign to individual sleeping preferences and style. Though we understand that not every... Read more
one will love our mattress due to the same reason we can't deny the fact that most if not all, love our mattress as it helps them have a better sleep.Similar opinion? Write a review on ieatwords.com.au!
ShelleySouth East Queensland, QLD
We picked Ecosa from research & 2 weeks into it, it is awesome! Really stunned by reading reviews seems a bit harsh??
It is comfortable it is awesome. Love it and sleeping better yes. I am. Its better than expected. We researched all mattress boxes and went with ecosa as price competitive. Have loved it in the 2 weeks. Not hard and Im a fussy tummy sleeper. Recommend it. Bit baffled with negative feedback
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Faith H.asked
Received the mattress however on reading these reviews I am rethinking opening the box. Can I just return it please.
2 answers
They give you a 100 night free trial, and if you don’t like it you can send it back within that time frame. Can always give it a go and see if you like it or not. For me it was a no, way to firm.
EcosaEcosa
Hi Faith,
Matt is correct in the trial process. You can try it, and if it does not meet your preferences you are able to return it at no cost and for a full refund.
We do recommend that you give the mattress a try, however, if you are against it, simply email our great customer service team and they will be able to arrange a collection of your un-opened mattress.
Thanks,
Ecosa.
Chanasked
I just received my ecosa queen mattress, and it's been an hour but it's looks lopsided and hasn't inflated fully.
It also is off the ground at the edges, is that how it's supposed to be ?
We also used the cutter and we're super gentle.... Can you pls advise what's wrong and what can we do ?
Thanks, Chandni
1 answer
Ecosa JEcosa
Hi, Chadni. Thank you for purchasing and Ecosa queen sized mattress. Our mattress normally takes a couple of hours to inflate but we suggest our customer to leave it for 10 hours to do its thing. If this issue has not been resolved yet, please send our customer support team an email at [email protected] so we could further assist you with this. - Ecosa Group
JPasked
Anyone actually had the mattress picked up by the salvos? I have a faulty (Confirmed by ecosa) and very smelly mattress from ecosa that they said will need to be donated to the salvos. I’m wondering how this process works as it seems like many people have had problems. Also the mattress and topper stink!! A strong burnt plastic smell that had stunk out my upstairs so I am trying to get it out ASAP and get a refund.
1 answer
Ecosa JEcosa
Hi JP,
Apologies for the delayed response. We donate returned mattresses to charity to help people in need. Can you please provide your order number so we can follow-up the collection?
Other Mattresses
Sleeping Duck Mattress
4.8(2,586)Ergoflex Memory Foam Mattress
4.7(1,370)Ausbeds Sienna
4.9(264)Ausbeds Cooper
4.9(196)Onebed Mattress Original
4.7(1,390)Marce Blanc Mattress
4.8(182)Koala Mattress
4.6(3,237)Eva Mattress
4.5(695)
Other Mattresses
Sleeping Duck Mattress
4.8(2,586)Ergoflex Memory Foam Mattress
4.7(1,370)Ausbeds Sienna
4.9(264)
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EcosaEcosa
Hi Abdul,
We offer same-day delivery for all metro areas, Australia wide. ... Read more
If you live in Metro Perth, and your mattress took longer than expected to arrive, please contact us at [email protected] to see what we can do about making your experience better. If you feel as though the mattress lacks edge support, please mention that as well so we can assess the situation. Thank you for giving Ecosa a try. -Ecosa