We found Ecosa Mattress very hard and decided to return it within the trial period. I've been getting run around to pick up the mattress and process the refund. I've been asked to drop the mattress to charity in order to refund the money. Its been 10 days, I am having run-around with Ecosa staff to organise the return of the mattress.

We bought this mattress earlier in the year. It is incredibly hard. We waited to see if it would soften over time but when it didn't we bought the topper to try and soften it. It certainly softens it. Too much. It's not comfortable to sleep on and now we're suffering back pain. We're outside of the 100 days now though so we're stuck with it. Very disappointed. I really wanted the good reviews to be right.

First of all there website doesn't give confirmation of order from some of safari browser even money goes from your account. they did double charge and took weeks to give your refund back terrible experience dealing with company

I have had health beds mattresses before, which have been perfect, and other memory foam and latex ones. I replaced this after ours got lost in shipping. It arrived with a slight fault (tuft sticking out) a few hours before a $50 reduction deal, which was annoying as I could have sent it back. I have been sick with migraine and neck and back pain in less than a week of using this - it is as hard as a brick and terrible for anyone with slipped discs or the like. I can't wait until the 14 day trial is over to send it back as the pain is intolerable. Worst mattress ever. Also extremely hot.

Left mattress for 72 hours to inflate. Within one week of use an obvious ridge formed along middle and sag on one side. Rang to return and informed we had to wait 14 day trial period before able to return then we would have to wait up to 10 days for Salvation Army to contact us with a pick up date and if they did not want it then it would be an unspecified time to find someone to take the mattress before any refund would be forthcoming. Warranty not worth a pinch of salt. Don't waste your money.

Returned bed as it was too hot for me to sleep on without sweating in winter. On their site they say "Once the mattress has been collected you will be issued with a full refund."

What they actually mean is that once the mattress is collected it's now your job to let them know its been picked up. Then you have to wait until the Salvation army has confirmed its been picked up. So if they don't confirm (as they haven't in my case) then Ecosas system is to sit there with their "dedicated team" and wait for the Salvation army to let them know its been collected.

It's now been 3 weeks now, no money and no mattress and sleeping on the couch. Thanks Ecosa!

Too hard for me, little conformity to the female shape, hubby comfortable on side, I'm not. Am keeping it for him. New Zealand'S Ecosa reviews are horribly biased compared to these.

My husband laughed at me with a bed in a box, he thought it was a joke and a waste of money. He has literally eaten his words now, and says it is the best purchase I have ever made. Thank you so much, finally a decent mattress. Believe the hype, buy it with confidence you can return it if you don't like it. Trust me, you won't part with it once you've had a few nights sleep on it.

Bought a queen size bed in 2016. As they age these foam mattresses soften in the middle and are bad for your back. Dont get it and save chiropractic money.

I hope the government does a thorough check on these expensive mattresses of yours as they seem to be used and not brand new. I don't believe they are genuine and i believe they are sending in mattresses that are used or not in good quality. Terrible terrible terrible. Please beware I do not recommend

Woke up in pain night after night. Tried to return, took 3 calls before mattress collected then ecosa refused to give refund until I threatened escalation. Dreadful post sale service!

We all use these mattresses. They arrive within a few of hours of ordering which is great especially

The only negative is that there is no side support of when you sit on the side of the bed. Not a huge issue though, more a note.

The mattress is supposed to be softer on medium firmness and it’s still rock hard because I’ve had it for over 100 days but only slept on it for abit over 2 months they wont refund and take it back, very professional from this company

Delivery was cancelled and we were not advised. Delivery rescheduled and arrived 8 hours late.
Mattress opened and product faulty. Ecosa asked us to prove it despite us forwarding photos.
Call centre only offshore - no Australia contact.
No refunds allowed as you need to sleep on the mattress for 14 days.
Another mattress sent out. Also has sagging sides.
Still no refund allowed for 14 days.
Ecosa have arranged Salvation Army to collect faulty product within 10 days - I asked why the Salvation army wants faulty mattresses. Sounds like dumping to me.

Initially Ecosa forgot my order. I took the day off work to wait for the delivery and it never arrived. I got in contact with Ecosa and since I wasn't willing to take another day off work to wait for something that might or might not arrive they could not deliver it to the Saturday, which was 5 days later. When the bed frame finally arrive the company didn't assemble the bed frame like the advertise online.