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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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CatMetropolitan Adelaide, SA
- 5 reviews
Excellent sales and service experience
I ordered and paid for my new Ecosa mattress on a Sunday and it was at my door (metropolitan address) by 9am the next morning. It is so comfortable and the process was so effortless and that I had to review this product and recommend it. The only cautionary tale is that it's heavy and cumbersome so best to have another set of hands help you to unpack the mattress and put in on your bed frame.
Purchased in April 2021 for A$899.00.
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Abbey
- 2 reviews
Im a sucker cause i have purchased three
I have purchased three of these mattresses in the last two years.
I like the initial firmness and use the firmness setting straight away as the others are too soft. If only it stayed that way.
I understand that all foams will soften.
However, the mattresses only last 7-8 months.
Then the foam goes too soft....and i hammock.
I now wake up with crippling lower back pain.
Its not worth going back to the company as the thing with foam is it looks perfect doing the broom test...until you lie on it.
...Read more
Purchased in September 2021 at Ecosa for A$950.00.
1 comment
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Do not buy this mattress
I bought the queen mattress on the basis of good reviews online. I was a bit hesitant about buying a mattress online without trying the bed but I was assured by their 100 day free trial where they guaranteed a refund if you are not happy.
Straight away I found the mattress really hard. I like a firm mattress but this was way too hard. I gave it a good go but couldn't get used to it. I was waking up every day with sore shoulders which stopped as soon as I bought another mattress.
And it was really hot and sweaty on warm nights.
When I asked f...Read more
or a refund they said I couldn't get a refund unless the mattress was collected by the salvos but now the salvos are not operating. I was not happy about waiting indefinitely for a refund and voiced my displeasure. Their response was to stop replying to my emails. They don't even supply a phone number so I couldn't call them. I am still waiting to see if and when I will get a refund.Purchased in February 2021 at Ecosa for A$899.00.
1 comment
EcosaEcosa
Hi There,
Firstly, let us apologise about this experience, we are doing all that we can during these unprecedented and difficult times to make sure that we serve our customers as best we could whilst still keeping our community safe.... Read more
Would you please be able to email [email protected] with your order number so we can look into this issue for you ASAP? Thanks, -EcosaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ecosa Mattress Queen compares to other Mattresses
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MIBSydney Surrounds, NSW
- 4 reviews
- Queen
- Verified purchase
Terrible and this company is lying to us!
I've never felt so much upper/side back pain until I tried an Ecosa mattress and after trying to persevere with it, I had to sleep on a cheap Ikea mattress on the floor - and this was less painful!
Sure delivery was prompt and easy but returning the mattress has been a nightmare!
It's now been 6 weeks since we started the return process (well within their 100 day period) and:
1. They have been lying to us about not finding a charity to collect the mattress because I made one (ONE) single phone call from to a local shelter charity and they sa...Read more
id they'd be grateful to take the mattress. Other reviews describe the exact same things they have been telling us: we can't find a charity to take it, Salvos won't travel to your area, blah blah blah... 2. They stopped answering our emails after a while and are now just ignoring usPurchased in January 2021 at Ecosa for A$899.00.
1 comment
EcosaEcosa
Hi There,
We are terribly sorry for your experience. We always strive to make the return process as easy as the purchase process, this has not been the case for you, and we apologise. ... Read more
Would you please be able to contact [email protected] directly so we can solve this issue for you ASAP? Thanks, EcosaSimilar opinion? Write a review on ieatwords.com.au!
klubearGreater Melbourne (Inner), VIC
- 19 reviews
- Queen
- Verified purchase
Bad Decision!!! Not worth the epic mess around to try it out. Nothing I liked about it.
I was hoping to just say it wasn't for me but praise service.
But!
I didn't sleep the first 4 nights on the mattress, but I know it takes a while so I persevered.
After 3 week I was in agony and exhausted. May as well have slept on the floor.
My old mattress which is only a couple of years old, I found to be giving me back rouble after going away on a holiday and returning home. When I took the Ecosa off my bed and put this one back I slept like a dream in a cloud!!!!
I have a new appreciation for it. But since I had ordered an adjustabl...Read more
Purchased in January 2021 for A$900.00.
4 comments
EcosaEcosa
Hi There,
We are sorry to hear about your experience with the return process. ... Read more
Our team is working around the clock to find a charity that would accept your mattress in your local area, since helping families in need is a core value of our business. In relation to your 100-night trial, please rest assured that your trial period will remain valid until your mattress will be collected, so there is no need to worry there. We will do all that we can to make sure that this gets resolved as soon as possible. If you have any further concerns, please free to contact [email protected] directly. Thanks, -Ecosaaround the clock? How do you explain the two weeks of absolutely NO ACTION. This is a small area, it would not take that long to make a few phonecalls, instead it is taking weeks
At this time with so ... Read more
Still radio silence
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Crappy marketing Great mattress
The mattress is great their marketing team though sucks!
I have unsubscribed from their email list yet I see receive them.
This is spamming and not appropriate! If you buy their bed (and you should its a great price and comfy) I advise giving an email you do not check for signup
Purchased in January 2021 at ecosa for A$1,000.00.
1 comment
EcosaEcosa
Hi Ben,
We are really glad to hear you enjoy your mattress. In terms of the emailing list, we will look into that issue, since that should not be occurring if you unsubscribe. ... Read more
Please reach out directly to [email protected] so we could look into this matter and solve this issue for you! Thanks, -EcosaSimilar opinion? Write a review on ieatwords.com.au!
Kelly AhmerSydney, NSW
- 4 reviews
Money well spent
Very happy with the quality of my mattress, its very comfortable and absolutely LOVE the removable cover that I can wash so I will always have a fresh smelling mattress.
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Oki J.Sydney, NSW
worst mistake!
Ever since i bought it one year ago, i have been tired. This gives u back pain in the morning and i end up sleeping 10 hours because it leaves you so tired in the morning, feels like it drained all my energy at night. i have been sleeping on the couch which is so much more confortable than sleeping on the bed now. my husband feels the same. can't believe i wasted $1200 on it, its sad to throw it away too. i thought we would get used to it so didnt send it bck but i was wrong. i dont know what all these good reviews are for. don't but it.
Purchased in July 2021 at online for A$1,200.00.
1 comment
EcosaEcosa
Hi Oki,
We are very sorry to hear you didn't find the Ecosa mattress comfortable. ... Read more
There are steps that we can take to make the mattress a bit softer, even beyond switching around the inner layers. If you still have your Ecosa mattress, we would love to suggest a few things for you to try, that might make the mattress softer. If you wish, contact us at [email protected] and ask for Sandra. We hope we can help! Thanks for giving Ecosa a try. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
ShirlNortheast, VIC
- 5 reviews
- 1 like
Best nights sleep for me and hubby.
Our traditional innerspring mattress developed a hole in the middle and because of the built in topper could never be flipped. I generally found it unsupportive and often woke up with lower back pain and headaches. I tried several pillows over the past couple of years, but none made any difference. I finally made the decision to buy a new mattress after my 5th chiropractic appointment in 6 weeks and ignored my husband who thought there was nothing wrong with the old one, and brought the Ecosa after talking with someone i knew who had one and ...Read more
reading many reviews, both good and bad. I am pleased to say after 5 nights that have gotten continually better on the ecosa mattress, i habe not once woken up with a headache and only mild lower back pain on the first morning, and nothing since. I also purchased 1 pillow to try and it arrived for use on night 3 and the combination is the best sleep i have had in years. I am completely comfortable, supported and it doea not get hot like the old mattress. I am 110% happy with this mattress and the pillow. I have suffered numerous injuries over the years from car rear enders to horse falls and aged care pca work. I had resigned myself to waking up with pain every day to some degree for the rest of my life, but no more. I get up and can move. I use the medium-firm side and love it. Oh and my hubby, he complained the first night getting in that it was too hard, but by the next morning he was singing a different tune. He now doesn't want to get out of bed and he is walking a bit straighter too.Purchased in February 2021 at www.ecosa.com.au for A$1,099.00.
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KrisGreater Melbourne (Metropolitan), VIC
Great!
It’s taken a couple of nights to get used to but I love it now! I no longer have pain from sciatica when I sleep on my back as well!
Purchased in January 2021 for A$900.00.
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TimMelbourne
- 3 reviews
- Queen
- Verified purchase
Mattress too hard for side sleepers and the returns process is very questionable
Tried this mattress for two weeks and it's simply too hard for side sleepers. I ended up with a lot of hip and back pain because my hips wouldn't sink into the mattress enough, even on the softest layer.
Ecosa have a trial period and you can return the mattress, but the returns process is appallingly bad. First, they will insist that you try walking on the mattress to soften it (even though their own website talks about how the foam won't change shape with repeated use). Then they will try to send you a mattress topper for free - I declined th...Read more
is offer because other reviews here mention the topper does nothing. The actual returns process it that Ecosa call the Salvation Army who will then try to make an appointment with you, so it's entirely dependant on when the charity has capacity in your area. The Salvation Army are then supposed to contact Ecosa once the mattress is collected who then start the refund. Ecosa said the whole process could take more than 20 business days (over a month). I think it's really unprofessional and ethically questionable that Ecosa have offloaded their returns process to a charity. Ecosa should be collecting the mattresses using their own couriers and delivering the mattresses to the Salvation Army themselves. Relying on a charity to do this is very dodgy. I pointed out to Ecosa that under Australian consumer law, they must provide a refund within a reasonable amount of time, and more than a month to get a refund is not reasonable. Their customer service agents ignored my email, and would only reply with copy-and-paste responses. I have no confidence that Ecosa is running an ethical operation and I can't recommend them. I'm still waiting for my call from the Salvation Army.Purchased in January 2021 for A$1,050.00.
2 comments
EcosaEcosa
Hi Tim,
Thanks for your review and honest feedback. ... Read more
Firstly, in relation to the mattress, we are sorry that you found it too firm. The adjustment period differs from one person to another. For that reason, we offer the 100 night trial period, to simply give time for your body to adjust. Secondly, in relation to the return process; we have partnered with the Salvation Army to help families in need and as a consequence, prevent our products from going into landfills and damaging the environment. This is the most sustainable form of recycling. The Salvation Army has a collection service and a fleet of trucks. Since we are donating your mattress to them in this instance, they are also the ones to call, collect and store it in their facilities. Whilst we do appreciate the honest review, we find it upsetting that one would use a word such as "dodgy" to describe something positive for the environment, helpful to the community and done with a nationally recognised and respected corporation such as The Salvation Army. Lastly, in relation to the timing, the refund would be processed instantly on our end from the moment the mattress is collected by The Salvation Army. The time is 1 to 10 business days (depending on your mode of payment and banking insulation). Given the above, again, we do appreciate the review and honesty. Thanks for giving Ecosa a try. -EcosaYou haven't actually addressed the points in my review though. Instead you've tried to deflect by saying I'm attacking the donation to charity.
I'm not questioning that the donation to charity is good.... Read more
I'm saying that Ecosa is dodgy for outsourcing the whole returns process to be run by the charity, instead of you, the business who is responsible. You should be picking up the mattresses yourself and delivering them to the Salvation Army yourselves. Outsourcing returns to a charity places extra resourcing on them, and it is inconveniencing your customers. That is dodgy. I still haven't been contacted by the Salvation Army, who are probably rammed and understaffed simply for the fact that they are a charity. However, Ecosa has the power and resources to come and collect my mattress right now, and take it to the Salvation Army. So why isn't that happening? How is Ecosa going to fix this situation other trying to incorrectly frame my feedback to you?Similar opinion? Write a review on ieatwords.com.au!
Hannah
- 2 reviews
- Queen
- Verified purchase
Back pain improved
I had been going to bed on an old mattress that was giving me back pain so I got an ecosa off the advice of some friends. My back pain while in bed has greatly improved and I can sleep the whole night without waking up with an aching back.
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KNSydney, NSW
- 9 reviews
- Queen
- Verified purchase
Hard as a rock
Purchased mattress and topper. Had issues with the topper (see review ecosa topper ‘slip sliding away’). Thought I’d try the mattress without the topper as I was frustrated with the fitted bottom sheet being pulled down the bed by the topper movement. HUGE MISTAKE. Worst nights sleep I’ve had in years, was like sleeping on a rock which eventuated in neck pain the next day.
Have had mattress and topper collected today (29.01.2020) by a charity.
Wouldn’t like to see the balance sheet for this company with so many products being refunded. Same day delivery did not occur as advertised.
Due care is required when hopping on the bed-in-a-box bandwagon.
I’ve had copious communications with Ecosa re my dissatisfaction.
Purchased in December 2021 at Ecosa online for A$849.00.
1 comment
EcosaEcosa
Hi There,
We are sorry to hear about your experience on the Ecosa mattress. On some occasions, the body takes longer to adjust to a new mattress, especially in cases where the previous mattress has been used for several years. ... Read more
We do appreciate you giving Ecosa a try and also for supporting a family in need. - Ecosa.Similar opinion? Write a review on ieatwords.com.au!
Worst sleep Ever
Bought an Ecosa mattress. I had some hip problems and back pain. After sleeping on the mattress for the first night my hips got immensely sore, and my back got worse. After the second night during the middle of the night I was so sore I dumped my old mattress on top of it and felt some relief. The website for ecoase said you can walk on the mattress to soften which I did - for a few hours. After sleeping on it again it barely made any difference and I was still immensely sore. I called ecosa who said I should try to sleep on the mattress more t...Read more
o get used to it, I said this was not acceptable. They then suggested that I take the mattress out of its outer cover - I said this was not acceptable and I wanted a refund. They then offered their mattress memory foam topper for free. I trialled it with the topper for 3 nights and still had an awful sleep. I called up and arranged for a refund - which was carried out. I am still ruined and have not recovered from my ecosa experience (my back is still sore when I sleep now, where as previously it would only get a bit sore while I sat at my desk during the day). Thanks Ecosa - not loving it at all. I did note that there were quite a lot of Ecosa mattresses down at the salvation army selling for about $500 for a queen.Purchased in December 2021 for A$825.00.
1 comment
EcosaEcosa
Hi Joe,
We are sorry to hear that the Ecosa mattress did not relieve your pain. ... Read more
The suggestions are just meant to quicken the adjustment process, hence the complimentary topper to help soften the night experience. We do appreciate your feedback, thank you for giving Ecosa a try. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
Allan ChrystieGreater Melbourne (Outer), VIC
- 2 reviews
- Queen
- Verified purchase
Love it. my wife sleep
Love it. my wife sleep on back and side l do not feel her move as l sleep on my side. l no Longer wake up in pain from press on shoulders and knees.
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Vicky K.Greater Melbourne (Metropolitan), VIC
comfy mattress but worst customer service & delivery ever
ordered 2x queen mattresses and bed frames and 2x bedside tables.
Mattresses and bed frames are lovely and comfy.
Bedside tables had to wait over 2 months for them to fulfil the order. still waiting for delivery. They have tried to deliver 3 times now and keep giving me wrong information and telling me something is going to be delivered and it isn't. Wost customer service ive ever experienced. wish id never paid for the products with them to be honest.
Purchased in November 2021.
1 comment
EcosaEcosa
Hi Vicky,
We are glad to know that you are enjoying the mattresses and the Bed Bases.... Read more
In regards to the Bedside Tables, we are sorry that it is taking longer than expected for them to arrive. We will do our best to make sure that you get your Bedside Tables as soon as we can. We appreciate your patience. -EcosaSimilar opinion? Write a review on ieatwords.com.au!
Hey MAU
- 2 reviews
Very high quality - quite firm
Upgraded to my Ecosa mattress from a $300 Aldi one. Wow! What a difference. Finally, my bed doesn’t cave in on the edges or sink in the middle. It is quite firm compared to my old one, even on the softest combination. Maybe this is the way good mattresses are meant to be. Still getting used to it after about 20 nights. The mattress itself is very high quality, comes with a washable cover and can be altered to suit a variety of firmness levels.
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Ian KlinePerth, WA
- 2 reviews
- Queen
- Verified purchase
ECOSA WONDER MATTRESS
After 7 or so nights, our aches and pains noticeably decreased and our sleep quality improved. Could not recommend this product highly enough. The order process and same delivery is also very impressive.
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ElenaSydney
- 5 reviews
- Queen
- Verified purchase
Queen mattress
I have purchased 3 different mattresses (price range is from 600 to 4000). Ecosa was one of them and it is the best to sleep on.
Update..after been sleeping on this mattress for the last 2.5 months I would like to add that I've noticed that my sleep quality has improved a lot, I don't wake up with a neck/back pain anymore (this happened quite often before and I though this is because of my sleep position but clearly it was because of my mattress).
The ecosa mattress comes as medium firm but you can easily change it taking the cover off and change the order of the layers ( we didn't do it).
The mattress didn't sag at all (I'm 52kg and my partner is 88).
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PennyBrisbane
- Queen
- Verified purchase
Queen Size Ecosa mattress
I bought this mattress online - and replaced my fairly new mattress that did my back in every time i had to change the sheets. I now sleep soundly and absolutely love my new mattress.
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EcosaEcosa
Hi Abbey,
Thank you for your feedback. ... Read more
We are sorry to hear about your experience. If you feel as though our customer service team can still assist, please don't hesitate to email us. Thank for you giving Ecosa a try!