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Mattresses Buying Guide

Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.



Reviews

(642)
(96)
(43)
(27)
(97)
  • Value for Money
    3.2 (121)
  • Sleeping Position
    • Side (87)
    • Back (31)
    • Front (11)
  • Adjustment Period
    • Days (50)
    • I never got used to it! (36)
    • Weeks (12)
    • Months (3)
  • Pre-existing Neck / Back Issues Yes (52%) · No (48%)
  • Caused Discomfort Yes (42%) · No (58%)
  • Heat Retention Yes (30%) · No (70%)
  • Sagging Yes (20%) · No (80%)
  • Perceived Firmness
    • Medium (42)
    • Very Hard (28)
    • Hard (22)
    • Soft (3)
    • Very Soft (1)
  • Customer Service
    3.5 (123)

Reviewer Photos & Videos

  • More

Penny

PennyBrisbane

Queen Size Ecosa mattress

published

I bought this mattress online - and replaced my fairly new mattress that did my back in every time i had to change the sheets. I now sleep soundly and absolutely love my new mattress.

Customer Service
Value for Money
Sleeping PositionSide
Caused Discomfort No
Heat Retention No
Sagging No
See all answers

Sonya

SonyaSydney, NSW

  • 2 reviews

We love the mattress!!

published

We compared the big 3 "delivery" mattresses and so happy we went with Ecosa. Love being able to choose the firmness. It is like sleeping on a cloud! Being able to choose the delivery date and time is so convinient. Super impressed, will get another one for my parents.



Customer Service
Value for Money
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
Brad E

Brad EPerth, WA

  • 11 reviews

Fantastic mattress!

published

Was initially sceptical as like most used to spring mattress and ensemble set. Thought why not with the 100 day trial. Came in the box next day so great service. Took about 5 minutes to setup! First few nights sleep were different but that was more so the adjustment. After about 4 to 5 days we started to fe the difference and really got used to it! Been about 2 months in approx and its so comfortable. Very happy we took the plunge! Doesn't disturb wide of I get up, tossing and turning makes no noise and has made a difference to the back without doubt.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
Kylie

KylieHobart, TAS

  • King
  • Verified purchase

Mattress

published

Wow so amazing. My son is autistic he's not sleeper but this is a game changer the back support is unbelievable considering it's coming from a box don't let this fool you I will be getting this for myself now...

Customer Service
Value for Money
Caused Discomfort No
Heat Retention No
Sagging No
See all answers

Psyche Mentoring

Psyche MentoringSouth East Queensland, QLD

Best mattress ever

published

Good sleep is a cornerstone of having good health and a good life. I was shocked at how much better the Ecosa mattress is than any other I have tried. Due to a delay in receiving the topper, I had a chance to try the mattress on its own for around 10 days. The topper makes it even better. My sleep has improved significantly. To summarise: I can't fault the Ecosa mattress, or the topper.

Customer Service
Value for Money
Sleeping PositionSide
Caused Discomfort No
Heat Retention No
Sagging No
See all answers

Abdul M.

Abdul M.Perth, WA

9 days to deliver!!!! Be careful if you are moving and expect a delivery on the day Ecosa promises

published

The matress slags at the edges. Feels like i might slip off at any point.
I thought the wait might be worth it, but not unfortunately :(
All customers beware of dodgy promises from the company. They WILL NOT honor them! Trust your inner voice, and choose better local options.

Purchased in January 2021 for $899.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging Yes
Perceived Firmness Medium
Firmness LayerMedium Firm
See all answers
2 comments
Ecosa
EcosaEcosa
Abdul M.
Abdul M.

It's all subjective

published

It's interesting to read these reviews. Some seem happy and others not so. Some find the Ecosa too soft while I think its too hard even on the softest setup. I haven't decided yet whether I'll be returning it. I'm trying to be fair and give it a lengthy test but I'd have to say now so far, I'm not impressed. I would like it to be softer.
What do I do? Am I going to find the Koala or Duck better or worse? A lot of buggarising around and still end up unhappy.

Purchased in December 2021 at ecosa for $850.00.

Sleeping PositionFront and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
EcosaEcosa

Jimi

JimiCentral Queensland, QLD

Nice and comfortable.

published

Sound product, very comfortable,The Mattress comes in a box with wheels on, also purchased the double bed as a bundle package, Delivery was first class very quick, My 12 year old daughter and myself assembled the bed the brackets where a little bit stiff so I put a little dab of olive oil on and this did the trick

Purchased in January 2021 at Ecosa .

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Firmness LayerMedium
See all answers
suzcrawf

suzcrawfGreater Melbourne (Inner), VIC

  • King
  • Verified purchase

Great customer service

published

Our new mattress was delivery promptly, despite the pre Christmas rush. It was simple to assemble, and whilst not instantly comfortable, after a week, we have adjusted to the firmer style mattress and now love it to bits.

Customer Service
Value for Money
Adjustment PeriodDays
Caused Discomfort No
Heat Retention No
Sagging No
See all answers
Anshul p.

Anshul p.Greater Melbourne (Inner), VIC

I wish I can give less than 1 star

published

Purchased in November 2021 at ecosa for $899.00.

Customer Service
Value for Money
Adjustment PeriodWeeks
Caused Discomfort Yes
Sagging Yes
Perceived Firmness Medium
Firmness LayerFirm
See all answers
3 comments
Ecosa
EcosaEcosa
Anshul p.
Anshul p.
Ecosa
EcosaEcosa

Lotus

Lotus

  • 2 reviews

Perfect support

published

It takes a little time to get used to the support this mattress offers it is definitely worth the effort though I suffer from a degenerative disease in my spine and this is perfect I have a mattress Topper and love it I wake fresh and pain free every day now

Customer Service
Value for Money
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging No
See all answers

Jibba

JibbaMurray Mallee, SA

Won’t inflate

published

One side seems to not be inflating and is very curved towards the edges
How can I fix this or is it stuck and needs to be replaced ?
Thank you in advance

Purchased in January 2021 at Ecosa for $800.00.

Customer Service
Value for Money
Pre-existing Neck / Back Issues Yes
1 comment
Ecosa
Ecosa GroupEcosa

Hi Jibba,

That does not sound right. Can you please email us at [email protected] with your order details so we can look into this ASAP? Thank you.


Taha K

Taha KSydney, NSW

Worst customer service!

published

If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.

Purchased in December 2021 for $1,000.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Soft
Firmness LayerMedium Firm
See all answers
3 comments
Ecosa
Ecosa JEcosa
Taha K
Taha K

Cyrille from your support team has already gotten in touch with me and the Salvos are coming to collect the mattresses next week. We’ll see at the end of this process.

Ecosa
Ecosa JEcosa

Disappointed

published

Purchased in November 2021 for $800.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Soft
Firmness LayerFirm
See all answers
1 comment
Ecosa
Ecosa JEcosa

Don't touch this company

published

Purchased in November 2021 for $950.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues Yes
Caused Discomfort Yes
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
Ecosa JEcosa
Elizabeth M.

Elizabeth M.South East Queensland, QLD

  • 4 reviews

Super Firm

published

Bought this mattress because of the ability to change the firmness and being waterproof.
Unfortunately even the softest setting was too hard for me but the hubby loves it. I will say it stopped his snoring! And it really does reduce partner disturbance.

Purchased for $899.00.

Customer Service
Value for Money
Sleeping PositionFront
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging No
Perceived Firmness Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
Ecosa JEcosa

Greg e

Greg eGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Not so perfect

published

It's a very firm mattress however u ajust it its still a rock. We spent another 500 dollors and a mattress topper and now I gotta say it's the best mattress we have ever owned but it need a good quality gel memory foam topper

Purchased in January 2021 for $1,000.00.

Customer Service
Value for Money
Sleeping PositionSide
Adjustment PeriodMonths
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
Firmness LayerMedium
See all answers
1 comment
Ecosa
Ecosa JEcosa

Worst Support ever - Avoid at all cost

published

I have requested return of the mattress due to the fact that it caused my back to be sore. They organised a pickup by local charity, which didn't pick up the mattress due to parking issues (although there is enough room to drive into my driveway). Fair enough, I thought, they will organise someone else. No such luck. Have been in contact with their support almost daily for 7 weeks, they just kept promising pickup, without doing anything. Had to report the to ACCC and Consumer Affairs Victoria before they organised a pickup by AirTasker. Currently has been 2 weeks since the mattress got picked up, I am still waiting on refund.

Avoid at all cost, go with Sleeping Duck instead

Purchased in September 2021 at ecosa.com.au for $899.00.

Customer Service
Value for Money
Sleeping PositionBack and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Caused Discomfort Yes
Heat Retention Yes
Sagging No
Perceived Firmness Very Hard
Firmness LayerFirm
See all answers
1 comment
Ecosa
Ecosa JEcosa

  • King
  • Verified purchase

Terrible for back support

published

Despite trying all three firmness options for the Ecosa, all three options have terrible support for back sleepers. The mattress is not comfortable, nor supportive at all. I wake up everyday with back pain and the Ecosa mattress is possibly the worst mattress I've ever slept on.

Purchased in July 2021.

Value for Money
Sleeping PositionBack
Adjustment PeriodI never got used to it!
1 comment
Ecosa
Ecosa JEcosa

Didnt work for us.

published

Purchased in November 2021 for $899.00.

Customer Service
Value for Money
Sleeping PositionBack
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Sagging Yes
Perceived Firmness Medium
Firmness LayerMedium
See all answers
1 comment
Ecosa
Ecosa JEcosa

Page 2 of 46

See all Ecosa Mattress reviews

Questions & Answers

Chan

Chanasked

I just received my ecosa queen mattress, and it's been an hour but it's looks lopsided and hasn't inflated fully.
It also is off the ground at the edges, is that how it's supposed to be ?
We also used the cutter and we're super gentle.... Can you pls advise what's wrong and what can we do ?
Thanks, Chandni

1 answer
Ecosa
Ecosa JEcosa

Hi, Chadni. Thank you for purchasing and Ecosa queen sized mattress. Our mattress normally takes a couple of hours to inflate but we suggest our customer to leave it for 10 hours to do its thing. If this issue has not been resolved yet, please send our customer support team an email at [email protected] so we could further assist you with this. - Ecosa Group


JP

JPasked

Anyone actually had the mattress picked up by the salvos? I have a faulty (Confirmed by ecosa) and very smelly mattress from ecosa that they said will need to be donated to the salvos. I’m wondering how this process works as it seems like many people have had problems. Also the mattress and topper stink!! A strong burnt plastic smell that had stunk out my upstairs so I am trying to get it out ASAP and get a refund.

1 answer
Ecosa
Ecosa JEcosa

Hi JP,

Apologies for the delayed response. We donate returned mattresses to charity to help people in need. Can you please provide your order number so we can follow-up the collection?


Milton K.

Milton K.asked

Hi There. You say that it takes 2 - 4 weeks to get used to the mattress. I have slept on some mattresses that are perfect after 1 nights sleep (unfortunately in hotels in other countries) . If we are unhappy with the mattress after 4 weeks do we get a refund immediately or must we wait for 100 days before we can get a refund.? Thanks

5 answers
karmaros
karmaros

From reviews I have read Ecosa encourages users to sleep on the bed for 14 nights before considering wanting to return it. It seems a lot of people have had problems with either getting Ecosa to take the mattress back or Salvos (who Ecosa donates the mattress to) refuse to take it as it has something as little as a couple of hairs on it. Having said that not everyone writes reviews and in my experience people will either write them if they are very displeased or very pleased.
I have not had to return a mattress but have found Ecosa helpful in my dealings with them.

Aaron
Aaron

I’ve emailed them before the 100 days and they try to push it to 100 days so they don’t have to refund you sadly :( they’ve done it to other people

Sandy
Sandy

Ecosa would not even lodge the request to collect and refund the mattress within 14 days. They said we need to wait 14 days to even make the request. Based on the service so far with the faulty mattresses we received I suspect that actually getting the refund is going to be extremely difficult. Collection by Salvos is also a long wait time and the mattress needs to be kept immaculate or they will not collect. Ecosa would not refund after a faulty mattress was received - they insisted on sending another mattress and then the trial process continues.


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