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dagmar smith
- 4 reviews
- 1 like
Ecosa Queen Topper
My partner found the ecosa mattress too hard and we purchased the mattress topper. While it made a difference to him, I anticipated a better product for the price. The topper attaches to the mattress with elastic bands on the corners, which squishes the mattress, slip off easily and don't keep the topper in place. I expected that the topper would be fitted, like a fitted sheet.
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BenPerth, WA
- 3 reviews
- Verified purchase
Worst mistake I ever made.
Decided to give the topper and pillow a go. Big no massive mistake. You'll get a better pillow from red dot for $20, but at least i got that. I have been waiting 2 weeks for the topper and will probably have to wait another 2 weeks for it as apparently they sent the topper to a unknown address. And don't bother calling them or using the online chat to get things sorted out. They actually tried to blame me, said I gave them the wrong address, how did the pillow get delivered then. Stay away is all i can say. Far far away.
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Andrea_75
- 2 reviews
Cannot live without my new topper
Love my new topper! Very comfortable on my bed as it has added more cushioning. Thanks Ecosa for creating such an awesome product! I cannot live without this product. will purchase the pillowcase soon
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Find out how Ecosa Topper compares to other Mattress Toppers
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MarkSydney, NSW
- 3 reviews
- 7 likes
Terrible Product and Terrible Service by the Customer Care assistant Cyrille
Bought the Ecosa King Size topper, the webpage for the topper leads you to believe there's a 100 day trial. So that's the only reason we chose it. Tried it out, and it made my back worse, as well as too hot. Went to return it and they said the topper does not have a trial.
March 11th 2018 Update:
The mattress topper was not comfortable and became too hot. I also could not reach a deeper sleep so was constantly tired. Only reason we purchased was because the webpage for the topper contains "Invest in our mattress today. We offer 100 day tri...Read more
al". When we went to return the mattress, this was instead for a different product, so now we are stuck with a useless mattress. We tried it again for a longer period of time but we became a lot more tired. Do not recommend at all
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AlsSydney, NSW
- 7 reviews
Not my matrress, great service
We gave the Ecosa a try, but it was too hard for us. The topper made it much better, but after I got back pain, we had to give the mattress back. While the mattress wasn't for us, the service - delivery, contact, pick up, refund - was straight forward and very easy. ★★★ for the mattress, ★★★★★ for the service.
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Misleading and Deceptive Policy
WARNING - Although they state in large writing that there is 100-day money back TRIAL. This only applies to the mattress not the topper. We wanted to return topper unused and in its original packaging but they will not accept it. I will never deal with this company again. They advertise 100 day free trial on their front page and then bury the details in the fine print. Good luck to anyone dealing with this company.
2 comments
Your comments is disingenius. You are not at all sorry for the inconvenience caused. You should clearly and expressly state that the 100 NIGHT TRIAL DOES NOT APPLY to the MATRESS TOPPER. You don't an... Read more
d then treat your customers with contempt for misunderstanding your policies. I sent you a photo of the product unopened and still in its original packaging but you will not accept its return. Your company is disgrace.Similar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Great night sleep!
Well so far the mattress is great. We bought the mattress topper as well which gives a bit more comfort to the hard mattress to suit both my husband and myself.
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Review collected in partnership with Ecosa
SharonPerth
- Verified purchase
Very Comfortable
I bought this mattress and topper for my 22 year old daughter who is very very happy with it. The mattress on its own would have been a bit hard, but with the topper, she says it's very comfortable, very supportive and is so pleased with it that when I need a new mattress, this is definitely what I will be buying.
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Review collected in partnership with Ecosa
M CSydney, NSW
- Verified purchase
Stop procrastinating and just ORDER ONE NOW!
I was only allowed to buy/try a new mattress because of the return policy, as my partner was very attached to our old mattress. I extensively researched all the online mattress options and gravitated to ECOSA because it had 3 comfort firmness levels (whereas the others pretty much only had one = firm).
We ordered the mattress at 8pm Sunday evening and it ARRIVED LESS THAN 24hrs LATER! Super impressive!
We unpackaged it and slept on it straight away (did smell a bit latexy on the first night, but totally bearable) on the standard default fir...Read more
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Review collected in partnership with Ecosa
Find out how Ecosa Topper compares to other Mattress Toppers
Know better, choose better.
- Verified purchase
We took to our new mattress, like ducks to the water!
The Mattress is beautifully supporting our body weight, we never feel the partner move or roll over. Without the topper we felt the body was just lying on top, without sinking in at all. Now with the topper the support is the same and the sleeping comfort is better, as the body slightly sinks into the surface.We are thrilled to to have found this mattress, as we loved the mattress at a hotel in Calgary, Canada, which had similar characteristics.
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Review collected in partnership with Ecosa
- Verified purchase
Perfect
I love our Ecosa mattress, its seriously the best bed we have ever had. At first i did think it was too firm so changed the inside to the med-firm arrangement and it was better. Still not exactly what i wanted though, so we ordered the topper and its divine!!! Its cosy comfy but firm and my back feels amazing since sleeping in this bed. So does my husbands. I truly love the combination of the mattress with the topper, it is truly luxury plus.
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Review collected in partnership with Ecosa
- Verified purchase
I recently bought the topper for my ecosa mattress and its great.
I bought the topper for the mattress and this definitely allows for a bit more comfort, I recommend, for most people who are use to a medium bed as the mattress alone is definitely firm. Sleeping better.
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- Verified purchase
You just don't want to get out of bed
The bed is very stable and semi-hard, giving good support to your back. If you like it a bit softer, just get the topper which is a great add-on and makes your shoulders and hips off pressure. The last week has been like sleeping in a hotel. It's all we wanted for a very good price.
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- Verified purchase
Mattress has been great
Have just purchased the topper and that has changed the mattress from great to fantastic.Sleeping better with less aches and pains, I have one happy husband. Thank you Ecosa, money well spent.
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Review collected in partnership with Ecosa
JstarrAU
- 2 reviews
- 1 like
- Verified purchase
Best mattress under $5k
We'd fallen in love with a $5500 memory foam mattress. But there was no way we could afford it. Instead, we took the punt with the Ecosa. I say "punt" but with the 90 day trial there really wasn't any gamble.
It turned out to be a fantastic mattress. Firmer than the $5500k one we tested but once we added the Ecosa topper into the mix, it was a hard job to pick between the 2.
We've been sleeping on it for several months now and have never looked back. Best night's sleep in decades.
Value for money was obviously fantastic
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Review collected in partnership with Ecosa
Find out how Ecosa Topper compares to other Mattress Toppers
Know better, choose better.
- Verified purchase
Not too bad!!
I had to use the matress topper, as I found the matress to firm initially. Ecosa were really good about it and sent a topper for free! And it made a world of difference. Really happy with the purchase now and the free matress topper! Thanks ecosa!
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Review collected in partnership with Ecosa
- Verified purchase
Best mattress ever owned
We love our ecosa mattress it is so comfortable and cosy. We also purchased the topper which made our bed even more cosier. Thoroughly recommend this mattress and topper to anyone looking to improve their sleep.
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- Verified purchase
Firm but supportive
Too firm for my liking but very supportive at the same time, we purchased a topper to soften it up a bit. Only complaint is it gets a bit hot...not that breathable but again the topper has helped with that. All in all, we decided to stick with it because of all the other benefits.
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Review collected in partnership with Ecosa
- Verified purchase
Had to buy a topper
We had a memory foam mattress overseas and it was awesome. This Ecosa is way too hard for us and after 2 weeks we went and spent another $350 on a 70mm topper. Now we sleep wonderfully again.
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Armand ScerriSurry Hills
- Verified purchase
Perfect combination.
Super firm for my back but memory foam topper makes it feel like being on a cloud. Rotate the mattress every six months will feel as though the mattress has bee revitalised.
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Review collected in partnership with Ecosa
Questions & Answers
Anne Oasked
I've just purchased the newer version and have set it to the medium/firm setting. Will it soften or should I buy the Topper? It's a lot more to spend after buying a mattress. Can you trial the Topper? Is there a discount to buy it if you've just purchased a mattress?
2 answers
Ecosa JEcosa
HI Anne
I recommend you change the setting to medium if you are finding the mattress firm on the medium-firm setting.
There is a zip around the base of the mattress, undo this and peel off the top cover. There is a secondary cover inside with another zipper, again unzip this and peel the top off the whole way.
This will leave you with two layers of mattress in individual protection socks. The base layer (yellow) is the biggest, leave that as it is. The top layer is the natural latex and gel memory foam layers. Flip this layer over so that the blue side is on top. This will make the mattress softer
We suggest allowing 2-4 weeks for your body to adjust to a new mattress and for the gel memory foam to soften to your body. Please keep the topper as a last resort after really trialling the mattress as there is no trial period on the topper however we can offer a discount on the topper if you wish to purchase one and have previously ordered our mattress
Hi there,
I am thinking about ordering a Q mattress after purchasing a KS through your company for my son.
If I buy the Q mattress and then decide to purchase the Q topper, how much discount will there be please?
Much thanks,
Annette
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Ecosa JEcosa
Hello
Sorry to hear you are unhappy with our policy. All information relating to our trial period does clearly state "Ecosa mattress". Even the banner you are referring to on our home page which states "100 NIGHT TRIAL, 15 YEAR WARRANTY... Read more
We invite you to try the Ecosa mattress for 100 days and let your body decide. Our rules are simple. If You don't like it. We Refund It!" This information is not at all hidden or deceptive and is available on multiple pages on our website but we apologise for the inconvenience caused