My partner and I when from Melbourne to London for 1 month
The flight was 13 hours to Dubai a stopover for 2.5 hours then to London 7 hours
The flight was just wonderful in economy more leg room then I thought .the food was just very nice.
And the in flight entertainment wow just great but you will need Noise canceling headphones
I have flown with other airlines but Emirates is the best

I am Emirates Frequent Flyer, flying every year twice from Sydney to Europe, but I am horrified how Emirates customer service changed.
I was robbed either in Sydney or Dubai flying with Emirates and it seems nobody really cares how this will affect my relationship to Emirates.
Furthermore this situation has been caused by Emirates attendant at check-in desk and Emirates doesn't want to take responsibility for actions of their own employees. From my point of view, this is break of UAE The Federal Law No. 24 of 2006 on Consumer Protection.

I have flown business class with Emirates on a number of occasions and I am constantly chasing them for booking details and reward points. They are beyond frustrating once you get off the flight their is Xero service and they just dont care about your needs. I will never fly with them again and will be changing to Ethiad airlines shortly.

I had booked my parents to come over for a holiday but literally 2 weeks before they were due to depart we received devastating news about my mum's health which meant there was NO WAY she was able to fly. I was a member of the Emirates program and called and asked if there was any way to transfer the flights to me and my kids and was told no. I had a letter from the doctor / hospital explaining the severity of her condition - Emirates didn't care. I spoke to 2 emotionless 'robots' who just kept telling me over and over that it's in the terms and conditions, too bad for me. I took out a personal loan and made it home just in time. Don't look to this airline to go the extra mile for you - they don't give a damn.

They dumped us with my children in the gate hall for 9 hours due to issues with plan.....water and cheese sandwich after 5 hours after aggressive conversation....I have selected the seats ...but the gave us a boarding of different seats...i was not able to sit beside my family in a 14 hours flight......does not worth half the price I paid for the ticket,,,,,never again

My dad had the most awful experience flying with emirates, they are not honest and they don’t care at all about people who are in need of a wheel chair assistance
Their customer affairs are very bad to deal with.
Will never recommend it to anyone.

We were the first flight out 6am. Travelling for the first time with our 6 month old! Our flight was delayed two hours at Sydney airport!
We were waiting on the plane with no aircon it was 30 plus! My partner heard crew mention they had forgotten to put petrol in!
Because of this delay we missed our connecting Emirates flight. HOWEVER no one told us we ha missed it. Instead we were given the impression to get to the next flight as soon as possible. So we were literally running through the airport with a 6 month old and all our luggage! Everyone we spoke to said ‘ask the next person’
I have never been treated so badly and will NEVER fly Emirates again. I have contacted them five times now and my complaint is being ignored.

I've flown Emirates to Europe several times, the last time was in September 2018. Love this airline, the ease of online booking and the business class experience. Cabin, service, flight were all excellent. My only criticism would be the huge distance at Dubai airport during a brief (2.5 hr) stopover to exit the flight from Melbourne and then board flight to Europe (need a people mover as it's at least 2km).

Emirates refunded fares back to a dodgy Travel Agent without authorisation. When asked to re-instate with new payment, they wanted to charge an additional $600. Very little compassion. Lack of information provided. I just don't think they care less about the average fare-paying punter. Poor Form.

Beware of shared bookings. A reasonable person would expect to have the same privileges as if it were an Emirates flight. Not so and you don't know this until after, surprise surprise payment. On economy you can't purchase extra baggage until you get to the airport. I purchased one of these dud tickets for my daughter to come live with me in Australia assuming incorrectly that i could purchase extra afterwards online as she has little money to rock up to the airport and get fleeced. No and what a rigmarole of Telstra like customer service. Shame on you Emirates. I read that you're the number 1 in the world now. No and neither is Qantas letting themselves associate with these bandits.

What principle, I hear you ask? The one that despises being spammed with advertising. Emirate Airlines does that on the ten network, here in Australia. The same Emirates ad, over and over and over and over, every five minutes.

It took over an hour to check in my luggage .. terrible service. I am already very disappointed I’ll definitely use another airline next time

I have flight every month with emirates, customers service is zero. Flight attendant are so rude. I cancel my Citi bank emirate point and this is my last flight with this crap flight.