booking was easy enough, and so was check in. The icing on the cake was an upgrade to Business Class in Decmber 2018 at Tullamarine airport. Thank you Emirates for a really lovely, shortest 14 hours of my life from Melbourne to Dubai.

I have flown with Emirates for years. The service i used to get was exceptional However they are growing and the standards of old have been firmly forgotten. They really do not give a stuff about customers anymore. In the air they are still ok. Not as good as they used to be but acceptable. However if you need to talk to them save your breath. They will try to do anything they can to manipulate more money from you. They seem to have trainned their staff to lie and do whatever it takes to take as much as they can from you.

I can honestly say they have dropped from being the best airlie to the worse! I have around 120,000 points on my account with them. They are so bad that i would rather walk than fly with them.

IF you Booked Emirates business flights before the 1 March 2022 deadline too bad!! ....as they withdrew their Chauffer drive service after this date.
BUT they promised to allow booking chauffer drive service that comes with business class ticket until 1 March 2022...so i bought my ticket thinking it would be ok...but it wasn't.

All a big fat lie.

Went to book the Chauffer drive to/from Singapore to hotel well before March 1 2022 but they deleted it from the system and then called for assistance and they lied.

LIARS!!!

Booked a ticket online and realized I had made a spelling mistake. Called Emirates within 5 mins and they actually charged me $44 to change an S to a Z.... Outrageous

Service was non existent on flight from Sydney to Dubai, there seemed to be very little staff and you waited forever to anyone to attend to the call light on, foos was very average to say the least. I am a FF and have flown many times first with Emirates very disappointed they need to lift their game

I am so happy with the service I received from my flight from Dubai to Sydney Australia. I am a pregnant woman who got so sick on the flight but staff looked after me during and post flight! I would like to thank all the staff involved who took made sure I was getting the care I needed.

Hi everyone just letting you know i have flown with emirates more than six times and i will never ever of all ever fly with emirates again four times i told the stewards my screen was not working properly and my head phone was not working at all and still no one done nothing nine hours i sat there with nothing to do even my wife couldn't believe it sorry emirates but you lost me my family and friends not happy...

I was so excited when I received tickets to the best airline in the world and the fact that the fees from Dubai to Melbourne was cheap, I can't say how much I love Emirates. The staff on the first hand was great as they acted friendly and understanding even when arriving in Dubai Airport. The check-in service to and from my destinations was simply smooth and lack of a hassle. On the other hand, there is nothing much to say how much I praise for what this airline is known for.

Disappointed with Emirates, careless handling of my baggage and loss of valuables, in addition delayed baggage delivery. Nil compensation received from Emirates, not happy with the customer service, spoiled journey, regretful.

Horrible experience flying to Thailand with our baby. Emirates checked us in fine, then an hour and a half later called us back to check in just before we went through customs. Told us our bags were overweight and made us pay $850 excess baggage fees. Didn't give us the opportunity to take our bags off and reduce weight - bags were already on-board! Very stressful. I tried to claim fees back via help of NSW Fair Trade, but Emirates staff lied about the situation to the complaints manager. Emirates are not part of the airline industry ombudsman, so the only way to pursue legally is via federal court.

Had a long flight to Europe and we were well catered for. Comfortable planes, great food and entertainment. Wonderful customer service as well. Delays back to Dubai were communicated to ground staff and we were taken care to make sure we made our connection.

On our inaugural return flight to Tanzania wth Emirates via Dubai was mostly great, however a few niggles to mention. My partner was on crutches so was treated very well with porters in most airports. On the return journey he was not so well looked after and we had a 22 hour wait at Dubai with no accomodation via the 'Connections' program, as I had understood there would be. We had to book into the onsite hotel which was an exorbitant cost for these hours (2 day room tariff) On the return flight to Adelaide my partners screen was malfunctioning, so he was just tying to sleep the whole way out of boredom.

Emirates stranded my wife, infant son, 3 year old daughter and myself in Singapore for two days due to issuing tickets for a flight at the WRONG time and refused to pay us any compensation. Never again.

Emirates staff are rude and don't care about passengers. A family member flew alone and was looking sick, she was left dehydrated on their flight despite her pleas for water, almost fainted on her way out they didn't care, when she did faint they stole her phone and sunglasses. Yeah I don't think this depends on the aircraft.