Was flying from Shanghai to Dubai via the emirates airline, I’m a frequent flyer(5+ times per year). During the flight, the flight attendant were no where to be found, I waited patiently and asked a staff 3 times for a coke. I ended up going to the back and asking for it. Flight attendants are good looking but had attitudes, no smile, yelling at passengers etc.

I was very disappointed with the overall experience with Emirates airline, I’ll not recommend it to anyone and I’ll certainly not use it again ever.

Frequently use this airline. Ground staff at Sydney hopeless. Told to cancel a upgrade by airport staff. So to allow for a better upgrade. But once cancelled. Told no.we won't allow you to upgrade.

Poor service contacted airline via chat and given completely incorrect info which Brisbane would not check the chat and confirm they had advised i could use Brisbane lounge
Qantas codeshare with Emirates treated like second citizen

On their website, Emirates states that they do not separate parents from children aged under 13. Unfortunately this is not true. I booked in online (47 hours before the flight), only to find that I was seated a couple of rows away from my children. This is in spite of confirming on 3 separate occasions that our bookings are linked. I rang customer service only to be told that there was nothing they could do, but maybe I could ask on-board to change. The thought of not being close enough to help my children if there is an emergency horrifies me. Not good enough, Emirates.

I have flown twice from Brisbane to London, and both trips have been good. The seats were comfortable with ample leg room.The food is reasonable and you get plenty of it, and also complimentary alcoholic drinks, including beer and spirits. The staff are also very helpful, and there is plenty to watch including tv and movies.

After waiting for 5 months, I was offered $50 compensation for personal expenses incurred for having my luggage delivered back to me after 35 hours, with broken glass contents!
Not the airline I used to know!

Flight from Dubai to Brisbane 14 hours sitting squashed up because the person sitting next to me was very large. This is unfair on me and also the large person as we both had an uncomfortable flight. All airlines should have a selection of seats available to cater for large people as it is unfair on the person sitting next to them if part of your seat is occupied by the adjacent passenger, after all we have both paid for one seat not three quarters of a seat and one and a quarter seats.All other parts of the flight were OK.

It all started at check in. Had myself and my 73 year old mother sitting separately. I offered to pay for upgrade and was told NO. The service in flight was terrible and non existent. One flight attendant dropped hot food on me in flight and I was burnt. No apology, was thrown napkins and he walked off. The food and alcohol cart Usually stopped about 3 rows in front of us and never came back, several times. The flight crew were not attentive at all and could not care less. I flew to Europe the year before with Qatar airways and they were amazing. First and LAST time I ever fly with this terrible airline. Getting ready to book my next trip with Qatar airways. So as far as Im concerned, shove it Emirates!!!

Just travelled from London to Perth, the Emirates A380's are reasonably comfortable in economy. Food was pretty good too. The in flight entertainment was also pretty good. Overall a good experience.

You were the best airline once now I will be looking to fly with someone else. Your planes are overcrowded and although your staff are nice my service button was not answered both to Dubai and back. Meals are ok but movie selection has dropped considerably

Boarded EK 432 form Dubai to Brisbane via Singapore. Food tray broken and gum struck at the back of seat number 42A economy. Staff told us to remove the gum. Food tray no problem. Hold the food in hand and enjoy. Never recommend.

Flight from Melbourne to Rome was the most uncomfortable flight I have done came of the a380 with a very painful low back pain as did the other 12 friends we traveled with never ever will fly with this air line again

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I strongly recommend against Booking a ticket on Emirates' website because of personal experience. While comparing fares, Best price icon popped up on emirates website. There was a much cheaper option available for the same flight on flight365 but because of price match I opted to book it on Emirates. In order to price match, I was bound to buy it first on Emirates and then lodge a claim. I fell into the trap. The claim was subsequently rejected by Emirates citing one of their many hidden 'Terms and conditions'.

I flew with this brand a couple of years ago and I must say I was left thinking what was all the hype I had heard regarding the excellent service. Airline hostesses at btimes no where to be seen and most importantly once summoned through airline assist button, the average time it took to receive service was 15 to 20 minutes. This was on every flight, (4 legs) and mediocre half baked smiles with no passion in their overall delivery of service or attention. Cheap often does mean nasty, this is no exception. Fly with the ones who are always rated up there with the best. Spend the most you can afford on enjoying your flight, remember your holiday does not start when you touch down!!!