My son and girlfriend left stranded in Phuket by Emirates.
They were on a 2 week holiday.
Emirates flew them out there on14th March then sent a text on 22nd informing them their flight home on 28 March was cancelled.
No advice on how they could contact them or alternative flight options home.
Emirates did not answer phone calls,e mails nothing. Just left stranded.
I had to Pay 2000 for Ethiad flight to get them home. They had to fly to Bangkok first, stay in a hotel overnight then catch the Ethiad flight.
To date Emirates have only sent an automated response re claim for refund.
Never again will we book with Emirates.

I managed to get a refund by requesting my credit card provider to do a chargeback and 48 hours later I received a refund much quicker than the 6 weeks trying with Emirates

You would know how the airline performs during hard times. So here we go with Emirates. I booked my ticket well before COVID for July 2020 and my second trip after Emirates is with S7. While S7 gave me a voucher for 2 years because clearly not many are happy to fly in July 2020, Emirates keep saying that my flight in July has not been cancelled. So, fly with COVID people around you and then don’t fly with S7 because you can’t - is this your logic Emirates? So, are you saying that I’m not entitled to get a voucher for at least a year? I used to fly with you many times, never again.

Shame on you Emirates for the way you are handling the COVID-19 situation. It's an absolute disgrace that you are not giving people their money back when you cancel flights.

I was given 3 options:

1. re-book on the spot - how do you expect to know when I'm travelling next? no one knows what is happening in the world
2. credit - with absolutely ridiculous T&C - has to be same destination etc. so another absolute robbery
3. refund - Lose %70 of your ticket price between the airline and the agent.

Shame on you been traveling with you for over 10 years! Etihad has done better!

I have booked my flights over 6 months in advance, way before there's been such thing as COVID-19. At the moment, my country closed borders, the destination country closed borders and Emirates where we have a few days stopover no longer issues visas on arrival. Yet there is no refund (it seems like same conditions apply, which means I'll lose half of what I paid) and I couldn't get through to customer support after trying for 5 days straight

Customer service is terrible. They do not care at all about the health and safety of their customers. Will force you to risk your health or lose money. Never again!!!

Had booked flight from Melbourne to Athens for the end of March. Emirates Airline cancelled the second leg of the trip from Dubai to Athens due to low numbers and without consulting with me place me on a flight a day later. Have attempted to change flight date online so that I do not spend 24 hours in the airport or having to go to a motel for a night at my expence but realised that they wanted to charge me for the change. Have attempted to contact customer centre...but cannot get through to them. I WILL NEVER AGAIN fly with Emirates

Booking business class from Australia to UK. Was easy online. Chauffeur was a on time at both ends. Aircraft was clean ( A380 ) Staff both on ground and in the air were faultless. I have anther trip booked with Emirates In June Australia to Spain ... I recommend this airline in every way.
All flights were on time.

Needed help from a human with people skills. Got no help at all. Very poor. My son taken into hospital as an emergency and kept in. I need to get home asap. I have a ticket just need to change the date. Emirates want me to pay the near price for a new ticket. When I booked the ticket I was told it was open and could be charged with a small admin charge. Not the case. The person from Emirates was like a robot with no people skills. Poor job.

Was flying from Shanghai to Dubai via the emirates airline, I’m a frequent flyer(5+ times per year). During the flight, the flight attendant were no where to be found, I waited patiently and asked a staff 3 times for a coke. I ended up going to the back and asking for it. Flight attendants are good looking but had attitudes, no smile, yelling at passengers etc.

I was very disappointed with the overall experience with Emirates airline, I’ll not recommend it to anyone and I’ll certainly not use it again ever.

Frequently use this airline. Ground staff at Sydney hopeless. Told to cancel a upgrade by airport staff. So to allow for a better upgrade. But once cancelled. Told no.we won't allow you to upgrade.

Poor service contacted airline via chat and given completely incorrect info which Brisbane would not check the chat and confirm they had advised i could use Brisbane lounge
Qantas codeshare with Emirates treated like second citizen