I received a lot of grief after applying for a credit card, told that I have a credit card with a bank I have never used (different to the one applied to). Applied for a report from Equifax as advised by said bank to received a report in the WRONG NAME!! Horrendous, these people hold your financial details!!

Equifax is representing Clear Teleco which is a company that has scammed thousands of people. They are just as bad as the companies they so call say they will help you remove defaults. They are part of the problem!

The worse service I have ever seen. Different customer service officer tells different story. They can’t even resend a password within 72 hours. The previous I called said he already lodged a request to set a new password. After 72 hours I called today the lady who picked up the call said the same story.

Very frustrated with equifax. I was declined credit despite a very good credit rating - I do not know why and cannot seem to get any assistance from anyone. Honestly, I just want someone to have a look at it and help but no one will help me.

The call centre just passes the buck or fobs me off. If I am being declined credit, how am I meant to resolve the issue if I don't know what it is?

Deadset. Avoid at all costs.

I self-initiated Standard Annual Membership on Equifax in August '18. I was then told in February '19 that my membership had expired and that I could start a Subscription based membership. They also agreed to reimburse me the "unexpired" portion of the original membership. 3 weeks later I was told this reimbursement was NOT going to happen. I have therefore been "billed" twice for a similar service. The subscription based membership has now been cancelled AND I cant access the portal for the original August 2018 membership. Their "Customer Service" has denied my original Membership. NOT GOOD ENOUGH Equifax

I'm currently a member but not for much longer!! Called to get a copy of credit credit as it should have been updated as outstanding debt was paid.
It was extremely hard for the person who took my call to understand such a basic request!! I doubt very much their call centre is based in Australia!! God help us all with these idiots adding & supposedly removing things on our credit ratings we are all well & truly doomed!!!!!!!

Ended up taking equifax to the ombudsman and won. The call centre is overseas and the staff are useless and beyond rude. The company also doesn’t like to comply with the ombudsman request as the company, who is a credit agency of all things, a shambles.

I asked to cancel my Credit File Account, need to request 3 time before acknowledge, the they Address me the WRONG name Mr William, which i am Not that person, and here is what they said:
We apologise for any confusion, upon checking on our record you have requested your membership with Equifax Plus to be cancelled immediately.
How do you trust this Equifax to handle your personal details?

In a month my credit score was dropped almost 200 points . I called to customer care and not received satisfaction answer. They did not update my file on the time

Contacted these charlatans yesterday to discuss an unknown problem with my file. Confirmed all of my details and was told that they required my current emoloyer. When I refused, on the basis that they already had too much info on me (without my approval) they flatly refused to hand over the file.

I reiterated that I am not their "customer" and all I wanted was to see some suspected fraudulent activity on MY file with MY information, they still refused.

I can't believe in 2018, that a company like this exists!

I paid 900 dollars to fix my credit report and they emailed me back all good then star to receive calls from credit corp every day to pay $13000 I called Equifax I was informed that I have to pay that amount they mentioned the amount who they knew the amount, I believe Equifax and credit corp same company have two phone numbers keep away scanning many people

They subscribe you when you don’t ask for it, your emails don’t load. Limited call times. They are the worst, no logic in their process, you highlight an issue and sollee cannot help you. Go to hell.

Like others, I have too been tricked by their automatic renewal. They have charged me again this year which was never mentioned anywhere on their website while signing up. The website even now just says that you need the Annual subscription for a yearly credit report. So we cannot do anything against these scammers?

I have had numerous problems with this company from being charged even though my subscription was canceled to not removing errors from my file. There calculating system is unreliable and outdated. I wish I could give a zero rating for this fraudulent company and it is beyond me why it is still be used by banks.

Equifax shows my credit is ok. When apply for car loan, it says details does not match. Application declined. I requested for credit file again, it says it’s ok. No one answer call, long waiting time. CSR, or Supervisor don’t know what to do?? Replied sorry but we can’t help. I paid for yearly subscription. Waste of time and money.
It seems like fraud company & steals customers data.

Very poor phone manner, sorry they screwed up my time 25 mints just to identify me
think twice, how they can protect us, since they move customer service overseas.
Not recommended at all.

Ordered my free report to fix and take control of my credit score. Was told would be sent to me within 24hrs, have been calling the past 5 days only to be told their system is down. Annoying and a big inconvenience.

Signed up for a check in 2016 when the company was know as veda. I cancelled my memebership end of 2016 only to be charged twice in 2017 for 2 memeberships!! Complained, very poor phone manner. Finally had progress when requested to speak to manager. Recieved a refund and guarentee I was removed from their system. 2018 and would you believe it they have just taken more money from my account. Once again being given the run around when I call. Claiming they are unable to find deductions. Don't use this company! Imagine how many people don't check their bank accounts each year and are still getting charged....