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Reviews

3.5

146 reviews
5
(81)
4
(12)
3
(4)
2
(3)
1
(46)
  • Product Quality
    5.0 (66)
  • Return Claim MadeYes (1) · No (56)
  • Customer Service
    4.9 (67)
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  • Verified customer

Amazing service

published

Great customer service with fast delivery.
Would definitely use this company again and highly recommend.
My I phone 7 was in perfect condition for such an amazing low price and even came with a charger.

Happ Phone

published

I happy with the phone. The seller send it quickly. The postman take it to me in only one day. It is a surprise because I need a phone to work urgently!

huutho12

huutho12Greater Melbourne (Outer), VIC

Excellent iphone 7

published

Just recently bought an iphone 7 off the site. The phone is excellent on arrival as what I expected. Really fast delivery with tracking number given. I would leave a 5 stars for esold.

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James

JamesMurrumbidgee Region, NSW

great

published

what more needs to be said about the great service. And the helpful staff. product arrived on time and is now working well. When I explained that I need the phone for safety reasons 9I am 73years and we dont have a land line. Gary upgraded me to a 64 gig phone. Many thanks



Warren Levy

Warren LevySydney, NSW

Impeccable service !

published

What a wonderful company to deal with. I was offered a “service with a smile” every step of the way. Quality products, and such good value deals! Very attentive and helpful customer service. Highly recommended.

Pepsi

PepsiGreater Melbourne (Metropolitan), VIC

  • Verified customer

Quick delivery

published

Bought a phone from these guys and it arrived two days later. Was a bit skeptical buying a refurbished phone as I have always purchased brand new, however I couldn't be happier with the phone.

  • Verified customer

Great price

published

I was hesitant to purchase from this site as there were some negative reviews. Concerned I contacted them direct and was told the business was restructured early last year and had a new management team, so purchased my phone and couldn't be happier!

Karanjit

Karanjit

  • 2 reviews

Excellent Customer Service

published

I bought a screen protector for my iPhone from Esold and it arrived broken (probably Aust Posts fault) I contacted them and they refunded me the same day I lodged my complaint.

Chantel

ChantelGreater Melbourne (Outer), VIC

  • Verified customer

Will Buy Again

published

My purchase was easy and exactly as described. The customer service provided was professional and easy to deal with. The phone was like new and arrived 2 days earlier than expected.

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Jack

JackGreater Melbourne (Outer), VIC

Great Service and Delivery

published

I just purchased a iphone x and it came really fast in new condition. It was great value for money from a local Australian Company. I strongly recommend buying from esold.

  • Verified customer

No response

published

The phone that i purchased has had continual problems but every email i sent was never answered. Now i have a faulty phone that doesn't work with no response from the supplier!!! Very poor response which i believe is due to the fact that my warranty will expire within the next 6 weeks. Do not deal with this supplier because if something goes wrong with your product your request will go unanswered.

betterbelieveit

betterbelieveitPerth, WA

  • 13 reviews
  • 10 likes

Poor form!

published

Made 2 orders Dec 24 and 25th over $100 and it hasn't been sent and no response to emails. Very unhappy!

1 comment
betterbelieveit
betterbelieveit

it is now Jan 17 and still nothing, no answers no money back nothing!

Stella

StellaSydney

No Communication. Order Not Received.

published

Made an online order on the 11th December. Its the 4th of January and still havent received my goods. I have sent 4 emails to them ...and they have not even bothered to contact me. Ive paid over $200 for my order. This is Bad Business.

Karen H

Karen HGold Coast

  • 2 reviews

False Advertising - 5 Star Luxury Pillows

published

Had problems trying to contact someone about my order.

published

I had difficulty getting through to the customer service centre but am happy to say that I was contacted today and my order is now being sent out to me.

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Excellent Service and prompt delivery

published

Ordered Guylian chocolates when there was a promotion on and they were 3 times cheaper than what you could buy at Coles/Woolies. Also bought some phone charges and accessories which were really well priced.
Very impressed and would highly recommend.

Lynn tran

Lynn tranGreater Melbourne (Outer), VIC

  • 16 reviews

No phone number! Tracing them for mission parts of the clothes cabinet, email, facebook inbox..but t

published

Bamboo Heat Preventing Pillow

published

I saw a bamboo pillow from eSold at an incredible cheap price and after reading some of these reviews I was hesitant to buy, but because it was so cheap I thought I may as well give it a go. Site was easy to use and received my order the very next day. Very happy with the quality of the product and the fast delivery time. I'll be sure to buy again. Thanks eSold!

HillsTrojan

HillsTrojanAdelaide

  • 3 reviews
  • 4 likes

First and Las time Customer

published

Ordered my product, didn't arrive after 3 weeks and was told it was "sold out and an order will be here in days" another two weeks went by and the same story. A week later and still not here! Asked for a refund which was processed in a slow manner with me needing to remind them twice. AVOID AVOID AVOID

Rockabilly

RockabillyHunter Region, NSW

  • 4 reviews

Excellent service

published

I purchased a refurbished Samsung S3 32 Gb mobile. When it arrived I found that it would not charge using either the power outlet or the USB on the PC, so it must have had a faulty connector. I contacted eSold and received a pre-paid label to return the phone to them. Unfortunately they no longer had the colour I had chosen but a few days later I received a replacement phone, which I am really happy with (my second colour choice).

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Questions & Answers

Mandy

Mandyasked

Hi, do your phones come with a charger and cable?

1 answer
James
James

mandy yes they do

Len Kloosman

Len Kloosmanasked

what is their phone number?

2 answers
Problem_Solver
Problem_Solver

We actually don't have any phones in our office. To keep costs down everything is done via email. If you would like someone to contact you, please message us at:

http://esold.freshdesk.com/support/tickets/new

If you are using this service already and no one is responding, this could mean your message is getting lost. In that case, please visit our Facebook page and message us here: https://www.facebook.com/esold

Someone will get back to you!

Len Kloosman
Len Kloosman

I am trying to return a faulty product and have filled in two "tickets" - please contact me at 02 9897 3744 to discuss this matter. Your system is obviously not working.

cheryl ringelstein

cheryl ringelsteinasked

hi, i am wanting a response to 4 emails i have poste to you, about a tower of power vertical 8 socket powerboard i purchased from you on the 25th december 2013. this item does not work. i am fed up waiting for your reponse to this matter. it should have been resolved by now. i am wanting a replacement or better still my money bqck including shipping as i have waited long enough for you to reply. could you please nswer this question. regards cheryl ringelstein.

1 answer
eSold
LindaeSold

Hi Cheryl
We have been having trouble with our support service and as of today we have a new ticketing system. I received your email and requessted accounts do a refund.
Thank you

Get an answer from our members and eSold representatives

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