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- Verified customer
Amazing service
Great customer service with fast delivery.
Would definitely use this company again and highly recommend.
My I phone 7 was in perfect condition for such an amazing low price and even came with a charger.
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Happ Phone
I happy with the phone. The seller send it quickly. The postman take it to me in only one day. It is a surprise because I need a phone to work urgently!
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huutho12Greater Melbourne (Outer), VIC
Excellent iphone 7
Just recently bought an iphone 7 off the site. The phone is excellent on arrival as what I expected. Really fast delivery with tracking number given. I would leave a 5 stars for esold.
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JamesMurrumbidgee Region, NSW
great
what more needs to be said about the great service. And the helpful staff. product arrived on time and is now working well. When I explained that I need the phone for safety reasons 9I am 73years and we dont have a land line. Gary upgraded me to a 64 gig phone. Many thanks
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Warren LevySydney, NSW
Impeccable service !
What a wonderful company to deal with. I was offered a “service with a smile” every step of the way. Quality products, and such good value deals! Very attentive and helpful customer service. Highly recommended.
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PepsiGreater Melbourne (Metropolitan), VIC
- Verified customer
Quick delivery
Bought a phone from these guys and it arrived two days later. Was a bit skeptical buying a refurbished phone as I have always purchased brand new, however I couldn't be happier with the phone.
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- Verified customer
Great price
I was hesitant to purchase from this site as there were some negative reviews. Concerned I contacted them direct and was told the business was restructured early last year and had a new management team, so purchased my phone and couldn't be happier!
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Karanjit
- 2 reviews
Excellent Customer Service
I bought a screen protector for my iPhone from Esold and it arrived broken (probably Aust Posts fault) I contacted them and they refunded me the same day I lodged my complaint.
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ChantelGreater Melbourne (Outer), VIC
- Verified customer
Will Buy Again
My purchase was easy and exactly as described. The customer service provided was professional and easy to deal with. The phone was like new and arrived 2 days earlier than expected.
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JackGreater Melbourne (Outer), VIC
Great Service and Delivery
I just purchased a iphone x and it came really fast in new condition. It was great value for money from a local Australian Company. I strongly recommend buying from esold.
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Unhappy ChappyINVERELL
- Verified customer
No response
The phone that i purchased has had continual problems but every email i sent was never answered. Now i have a faulty phone that doesn't work with no response from the supplier!!! Very poor response which i believe is due to the fact that my warranty will expire within the next 6 weeks. Do not deal with this supplier because if something goes wrong with your product your request will go unanswered.
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betterbelieveitPerth, WA
- 13 reviews
- 10 likes
Poor form!
Made 2 orders Dec 24 and 25th over $100 and it hasn't been sent and no response to emails. Very unhappy!
1 comment
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StellaSydney
No Communication. Order Not Received.
Made an online order on the 11th December. Its the 4th of January and still havent received my goods. I have sent 4 emails to them ...and they have not even bothered to contact me. Ive paid over $200 for my order. This is Bad Business.
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Karen HGold Coast
- 2 reviews
False Advertising - 5 Star Luxury Pillows
I ordered late in 2015 2 x packs of, what they advertised as, 5 Star Luxury Pillows with a recommended retail value of $170. When they arrived I contacted eSold regarding my extreme disappointment as they were nothing like they advertised. As one packet was opened, I was told they could not be returned and to return the second packet for full refund. Unfortunately I did not send them with a tracking number and I was advised that they were not delivered to their returns department, my bad for not paying extra for the tracking.
After using t...Read more
he set that I had to keep, after four months they are so bad and lumpy and definitely not the 5* Luxury and worth $170 as they said. So disappointed and feel like an absolute fool who took their word and believed their advertising. Buyers be aware and don't waste your money!Similar opinion? Write a review on ieatwords.com.au!
Had problems trying to contact someone about my order.
I had difficulty getting through to the customer service centre but am happy to say that I was contacted today and my order is now being sent out to me.
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Excellent Service and prompt delivery
Ordered Guylian chocolates when there was a promotion on and they were 3 times cheaper than what you could buy at Coles/Woolies. Also bought some phone charges and accessories which were really well priced.
Very impressed and would highly recommend.
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Lynn tranGreater Melbourne (Outer), VIC
- 16 reviews
No phone number! Tracing them for mission parts of the clothes cabinet, email, facebook inbox..but t
I would give them No STar if i could but there is no star rate so i put 1 star, but they dont even worth 1 star to me.
Bought 1 clothes cainet because it was cheap, around $69. So picked up and assembly and some parts were missing. I then sent them many emails and jump to their facebook to inbox them. They did not replied my emails. They have read my facebook measages as icon of read was shown on the side, but they had not replied to me.
They were like invisible. They did not even want to solve this problem.
So i would not go to their...Read more
store to grabe some missing parts because they close at 4pm and i would not finish until 5pm. So if i go to bunning, hope they have it it will cost me less then i need to take my time of work. So total of amount i paid would be more expensive then somewhere else. I mean, they are troubles, and if you dont mind to pay for cheap stuffs then having troubles then go for it. But sometimes cheap stuffs from this store will be more expensive as addition cost of broken, missing things....Similar opinion? Write a review on ieatwords.com.au!
Bamboo Heat Preventing Pillow
I saw a bamboo pillow from eSold at an incredible cheap price and after reading some of these reviews I was hesitant to buy, but because it was so cheap I thought I may as well give it a go. Site was easy to use and received my order the very next day. Very happy with the quality of the product and the fast delivery time. I'll be sure to buy again. Thanks eSold!
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HillsTrojanAdelaide
- 3 reviews
- 4 likes
First and Las time Customer
Ordered my product, didn't arrive after 3 weeks and was told it was "sold out and an order will be here in days" another two weeks went by and the same story. A week later and still not here! Asked for a refund which was processed in a slow manner with me needing to remind them twice. AVOID AVOID AVOID
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RockabillyHunter Region, NSW
- 4 reviews
Excellent service
I purchased a refurbished Samsung S3 32 Gb mobile. When it arrived I found that it would not charge using either the power outlet or the USB on the PC, so it must have had a faulty connector. I contacted eSold and received a pre-paid label to return the phone to them. Unfortunately they no longer had the colour I had chosen but a few days later I received a replacement phone, which I am really happy with (my second colour choice).
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Questions & Answers
Len Kloosmanasked
what is their phone number?
2 answers
We actually don't have any phones in our office. To keep costs down everything is done via email. If you would like someone to contact you, please message us at:
http://esold.freshdesk.com/support/tickets/new
If you are using this service already and no one is responding, this could mean your message is getting lost. In that case, please visit our Facebook page and message us here: https://www.facebook.com/esold
Someone will get back to you!
I am trying to return a faulty product and have filled in two "tickets" - please contact me at 02 9897 3744 to discuss this matter. Your system is obviously not working.
cheryl ringelsteinasked
hi, i am wanting a response to 4 emails i have poste to you, about a tower of power vertical 8 socket powerboard i purchased from you on the 25th december 2013. this item does not work. i am fed up waiting for your reponse to this matter. it should have been resolved by now. i am wanting a replacement or better still my money bqck including shipping as i have waited long enough for you to reply. could you please nswer this question. regards cheryl ringelstein.
1 answer
LindaeSold
Hi Cheryl
We have been having trouble with our support service and as of today we have a new ticketing system. I received your email and requessted accounts do a refund.
Thank you
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betterbelieveit
it is now Jan 17 and still nothing, no answers no money back nothing!