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BrieMetropolitan Adelaide, SA
Incredible quality and even better customer service!
I purchased my 4 bridesmaids dresses through Esther and Co in December 2022. Unfortunately in April 2020, I had to return two of the dresses due to bridesmaids falling pregnant and the dress style no longer being suitable! Esther and Co were incredible in offering me a refund despite it being outside the typical timeframe and I was able to purchase two other styles from their beautiful range. The staff’s communication and understanding through email was exceptional and I cannot commend or recommend them enough! Their dresses are of great quality and price.
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BrookeHunter Region, NSW
- 2 reviews
Cheap fabric and inaccurate sizes
I would not buy from Esther again. The fabric is all cheap and synthetic. I’ve purchased 3 garments now and the sizing has been terrible also. Wouldn’t waste my time returning my most recent items as there is literally nothing else I would binger buying off this site. Keep your money to spend elsewhere ladies!!
2 comments
Thanks for your response, based on the poor quality of the items I have already purchased I am not willing to waste anymore money on clothing that I will not wear and am not able to return for a refun... Read more
d as the new items I purchased with my credit were just as poor in quality as the original item purchasedSimilar opinion? Write a review on ieatwords.com.au!
Alex R.Greater Melbourne (Metropolitan), VIC
Beautiful garments and excellent customer service
I loved the dresses when they arrived. Unfortunately they did not suit my bridesmaids figures so I required to return them. Chanelle was incredible with her prompt responses and understanding approach. She made the whole process a lot easier and I will not hesitate in purchasing from Esther and Co again.
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Amazing customer service
The team at Esther we’re so helpful and understanding with my return. Thank you so much for making it so easy and stress free. I’ll definitely be back to shop some more :)
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Ashton H.Perth, WA
Dress Return
I had to return a dress I purchased as a bridesmaids dress and Chanelle was amazing thank you so much! I really appreciated her help through this process, she was incredibly responsive and it made a huge difference!
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SVanGreater Melbourne (Inner), VIC
Fabulous Customer Service
I had to exchange dress size, great follow up emails from Chanelle. It’s this type of customer service that keeps loyal followers. Great quality, great price, great service.
Would love to know if they make Winter maxi dresses? Great Website, easy to find what I need.
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renogirlSouth East Queensland, QLD
- Verified customer
Ladies online Shopping at its best
I'm a huge fan of Esther & Co. I have been shopping with them for over a year and the sizing and fit are consistent across the styles. The quality is excellent as well. Even if the item is not to your liking there is an easy return policy. You are issued with a credit to use on other items. I usually just hold onto this until something else is released and snap up another gorgeous dress.
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ElleSydney, NSW
Lining too short, then stitching ripped
Lining was too short, shrank even more after the first wash, then their customer service instructed me to pull it out while wet and the stitching ripped right off. Very poor quality which is a shame as the design is nice. Unfortunately it only got worn once and now will go into the bin. Offered 10% ($5) refund which I found offensive.
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Customer service
Love shopping with you guys as the care and attention to detail is second to none! I had a unique postal address and the team emailed me to double check. Thank you so much, love my new skirts! Xx
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ChloeSouth East Queensland, QLD
Fleur maxi Dress was absolutely stunning on!
Absolutely stunning dress on with unique design it’s flattering on any shape. The quality of the fabric is 5 stars size chart is spot on. It was really easy to purchase. Very quick process and delivery and the team was quick to answer any questions I had. I would highly recommend Esther and co to anyone wanting a standout dress.
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DaniMetropolitan Adelaide, SA
- 5 reviews
Disappointment
Girls, buy your bridesmaid dresses in a store or from Shona Joy if you can!
Fabric wasn’t Fantastic the White dresses we purchased are see-through with thin lining!
Wouldn’t call the range LUXE because it should be a higher quality material and shouldn’t be able to see your underwear through the material.
The girls in customer service are nice but that it! They aren’t actually helpful one bit... had issue with stock (waited over 3 month for stock), sizing (To big) and exchanging (price increase) and only offer refund no exchanges.
I mad...Read more
e a complaint with customer service and it was like “Hi beautiful, will try help fix this” but when I ask what they could do to help it was basically refer to the exchange/refund policy to return the dress. I wanted to exchange the dress couldn’t and the dress price had increased in this time so the dress cost more plus the cost of return shipping and shipping a new size dress out! They also have no measuring chart for the dresses so it easy to make this mistake as the correct sizing of the dress isn’t displayed.. only the model info... and I don’t know the model personally so who knows if the size 8 dress she is wearing fits her correctly or if she has it pinned in areas not displayed in the picture!Similar opinion? Write a review on ieatwords.com.au!
LOVE MY DRESSES!! fit perfectly and exactly what we’re pictured ! Can’t wait to shop again xx
Exactly what we’re stated. Fitted perfectly and the material was better than what I expected. I have had so many compliments while wearing them. I am very happy with my purchases.
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NAYSydney Surrounds, NSW
Complimented on every time I wear this dress!
I was hesitant ordering online BUT... I absolutely love my dress. And it arrived super fast. I will definitely be ordering again. Thanks Esther & Co I’ll be visiting online again soon.
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Love it!
I saw the dress I wanted & it was on pre order... the girls were communicative in letting me know it would be delivered by the time of my event & to my surprise it was delivered 2 weeks earlier!
Lots of dresses I wish I could have them all!
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Carrie
- 2 reviews
I’m addicted to this store
Very easy to order. Quality items. Really stylish dresses. Have received compliments for all the dresses I’ve bought. Couldn’t be happier. I will define purchasing from this store again. X
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Love Esther & so do my bridesmaids!
The store was easy to use and had a wide range of options for my bridesmaida to choose from. We chose the Fleur Strapless dresses in burgundy. I can’t wait to see my ladies in them on my wedding day!
Thanks to Isabel as well for her speedy responses to my questions :) x
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Love the dress but the returns policy means I probably won’t buy again
The dress is great but I ordered a 12 and found it to big, I would have liked to simply exchange it but the size 10 was low in stock. I didn’t want to risk missing out so I ordered the 10 and returned the 12. Now I have store credit that I have to use although I don’t need to buy anything else from the store. I find it really frustrating not being able to exchange sizes when it’s an online store so no option to try on. Plus the postage to return ends up expensive. I have ordered from here before and have found the same problem so unfortunately I don’t think I will buy from this store again
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Claudìa G.Greater Melbourne (Outer), VIC
Fits great
Really happy with all my purchases they fit beautifully and the quality was good! My only issue was the straps on the boho dress kept loosening but just did a little sewing and it’s all good now.
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EleniAustralian Capital Territory
Beautiful bridesmaid dresses however lining is thin!
The navigation and overall experience of the site has been great however when I've received my bridesmaid dresses they seem to be rather thin...I can see the shadow of my leg in the dress.
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AmyPerth, WA
Great service!
The dress i ordered for a Christmas present was unfortunately the wrong size for my sister and the dress itself was out of stock. So i emailed about what i can do and got a quick response that i can send it back and they would get me store credit for my sister to get something else. Thanks for making it so easy :)
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Questions & Answers
Helen Oakleyasked
Hi
I recently bought a dress. It’s lovely and reasonably priced. Small or not so small issue for me is that it clearly says no iron on the label. How do l iron it as it clearly needs to be ironed. It’s not a flimsy material so not sure why l can’t iron it. Any workaround to this? It’s a formal dress and needs to be ironed!!! Helen
No answers
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EstherEsther & Co
Hi Brooke, I am so sorry to hear that you have been left disappointed with your shopping experience at Esther & Co!
We understand that due to the nature of online shopping, customers sometimes can re... Read more
ceive items that are not as expected and it is our responsibility to not only provide accurate garment information and imagery, but also resolve any dissatisfaction in a quick and effortless manner and leave our customers feeling positive with their experience.