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36 questions from our users

Renee K.

Renee K.asked

I am having an issue with a new euromaid dryer I purchased only 2.5months ago. When the drum spins it is making this awful metal scraping noise and it is so loud, the neighbours can here it. I worry it is causing permanant damage and it isn't normal.. any help welcomed.



1 answer
Euromaid
Mitch H.Euromaid

Hi Renee,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

o.traveller

o.travellerasked

How do I remove the outlet vent from my DG6KG dryer to remove the lint that bypassed the filter

1 answer
Euromaid
Mitch H.Euromaid

Hi,



please give us a call on 1800 444 357 so we can talk you through it over the phone :)

Win N.

Win N.asked

Hi, my dryer beeping with both ‘light dry’ and ‘1 hour’ setting illuminated. The dryer is not working. What is wrong with it? Thank you

1 answer
Euromaid
Mitch H.Euromaid

Hi win,

sorry to hear, please give us a call on 1800 444 357 to discuss :)



Jeremy Grey

Jeremy Greyasked

I bought the Euromaid DE6KG 6kg Vented Dryer eleven months ago. Just now, five minutes into a cycle, I could smell burning and black smoke was pouring out of the machine from the drum. Is it still under warranty?

2 answers
Melissa
Melissa

Sure is but not for long ring them asap

Euromaid
Mitch H.Euromaid

Hi Jeremy,

sorry to hear, please give us a call on 1800 444 357 to discuss :)

Dighto

Dightoasked

My Euromaid DE6KG dryer is a few years old......has always sounded like a threshing machine but that never really worried us...it worked well.....in the last 2weeks is seems like it is only operating at half speed ? It warms up slowly and only spins slowly....eventually it just stops.....should I shoot it and put it out of it's misery?

4 answers
Scotty
Scotty

Nah complain to Euromaid as much as you can and have them replace it

Euromaid
Mitch H.Euromaid

Hi Dighto,

sorry to hear, please call us on 1800 444 357 so we can get this rectified for you :)

Dighto
Dighto

Thanks for the reply Mitch....I had a wee look at it and discovered a small white plastic bush broken in the bottom of the dryer cabinet. Looks to be one of the lower drum bushes that has worn thru and broken off. Can anything be done?

carol a.

carol a.asked

Hi there my friend brought a unit and this unit was installed on the wall. The problem was the dryer was to big for the space and as I needed a dryer he sold it to me for the cost of a 4kg dryer which fits the space.
I have 2 questions
1. how do I get on with the warranty.
2. I dont want to wall mount it but the panel is upside down can i buy a panel that is the right way up..
Thanks Terry

1 answer
Euromaid
Mitch H.Euromaid

Hi Carol,

You would need to contact us on 1800 444 357 to register the warranty and to discuss the panel :)

Sherridan Crawford

Sherridan Crawfordasked

I purchased a Euromaid 6kg dryer 8 months ago from Mitre10, it continually has a high pitched squeaky squeal.

2 answers
Melissa
Melissa

Ring them do something about it asap before your warranty runs out there horrible dryers

Euromaid
Mitch H.Euromaid

Hi Sherridan,

Sorry to hear, please give us a call on 1800 444 357 so we can get that rectified for you :)

Sharon P.

Sharon P.asked

I have a DE6kg dryer new and with won't to squealing when using it what can l do?

1 answer
Euromaid
Mitch H.Euromaid

hi Sharon,

Sorry to hear, can you please call us on 1800 444 357 so we can discuss some troubleshooting steps with yourself

Shandy

Shandyasked

Have a euromaid dryer needs a new drum as its split. How much would it cost to repair?

1 answer
Euromaid
Ruben R.Euromaid

Hi Shandy, it is really unusual to hear of a drum splitting. How old is your appliance? Thanks.

aaron

aaronasked

I have a de6kg only used it once from brand new and the belt is squeaking loudly or a bearing is squealing is there a fix for this issue? I see quite a few other people have had this issue with model DE6KG

1 answer
Euromaid
Ruben R.Euromaid

Hi Aaron,

Sorry that this has happened. Please call us on 1800 444 357 and we will assist you further.

Thank you.

lina tonna

lina tonnaasked

Why does my dryer stop before my clothes are dry then it wont start again?

1 answer
Euromaid
Ruben R.Euromaid

Hi Lina, Please give our customer care team a call on 1800 444 357 and we can assist you further :)

Stephen C

Stephen Casked

Euromaid DE6KG vented clothes dryer was purchased approx 3months ago from Appliances online so still in Warranty but I get no heat and two lights flash together (middle dry + light dry at times) I have let it cool down and its in a space with good air flow but I get cold air!! I appreciate things go wrong with mass produced products but 12 months proper operation at least is not an unreasonable expectation,is it? I have a sick wife and a Daughter recovering from Health issues so I need the dryer. Any help would be appreciated.

1 answer
Euromaid
Ruben R.Euromaid

Hi Stephen,
Sorry to hear of your experience. Do you mind please sending us a direct message with your contact information? We can get someone from our team contact you and find a solution. Thank you

T. Pha

T. Phaasked

Hi, my dryer euromaid de6kg isn't heating up and when i press the reset button nothing happens. No clicking sound or the button staying down to indicate that the dryer is now reset. Am i meant to press reset while the is off or on. I have tried both and it still bloqing cold air. I even tried not using the dryer so the motor has totally cooled before pressing the reset button. Please help i only had the dryer for 3 weeks. Any suggestions?

1 answer
Euromaid
Ruben R.Euromaid

So sorry this has happened.

Can you please call us on 1800 444 357 so that we can assist you further?

Thank you.

Cameron

Cameronasked

Hi, I’ve recently brought the 6kg vented dryer. I’ve only used it 4 times.... it’s really loud and doesn’t sound right I can hear a metal scraping sound at times. Can some one contact me please? [email address removed]
Thanks Cameron.

1 answer
Euromaid
Ruben R.Euromaid

Hey Cameron,

Sorry this has happened.

Your email address was removed by Product Review. Can you please call us on 1800 444 357?

Thanks.

Hayden

Haydenasked

Hi, I have a DE6KG dryer and when I go to start a load the middle dry light flashes and it won’t start. Even if the dryer is empty it does the same thing. Any ideas??

2 answers
Tim
Tim

Weird.. Maybe faulty? Not an expert but mine doesn't do that.. See if u can find listing under troubleshooting in your Manuel for that problem.

Euromaid
Ruben R.Euromaid

Hi Hayden, Sorry to hear you've got an issue with your dryer. Please send your details via private message on Product Review and we'll get a member of our Customer Care team to call you, or alternatively you can phone 1800 444 357 and the team will take you through some trouble shooting steps. Thank you.

ree

reeasked

I brought one 3 weeks ago & it didn't work took it back after no one would come out to the farm, got a replacement & it doesn't work was on the phone for 40 minutes it said they will call me back before days end I'm still waiting, please someone help

4 answers
Tim
Tim

I don't know what to suggest... Weird that you've bought two brand new ones and neither work.. What are the chances? I'd be looking at my power point first.. Failing that, a third trip to the retailer .. Then get them to test on the spot before leaving the store with one that works.
Ours has been great.

Euromaid
Ruben R.Euromaid

Hey Ree,

Can you provide us your contact information so we can get in touch?

So sorry this has happened.

Thanks.

ree
ree

0467888921

Les P

Les Pasked

Hi, I purchased my dryer approx 2.5 years ago and it has started a grinding/rumbling noise when it goes in the clock wise direction. It is OK when going anti-clock wise.

Can this be fixed, what needs to be replaced?

Les

2 answers
Euromaid
Ruben R.Euromaid

Hey Les,

Sorry this has happened.

If it is only 2.5 years old, then we will look at covering this for you under your consumer rights.

Can you direct message us your contact information and we will call you? :)

Ange
Ange

I found it was the bolts holding the steel drum in place that was loose.

Debbie

Debbieasked

Hello, I have a Euromaid 4kg dryer . It is less than 2 years old and it has stopped heating. Filters are all clean, it hasn't overheated, just spinning on cold. Could you please give me an idea? Thanks Debbie

2 answers
Euromaid
Ruben R.Euromaid

Hey Debbie,

Not sure, but sounds like we might need to discuss this with you further. Are you able to please give us a call on 1800 444 357?

Thanks.

Ange
Ange

There is a reset button the back press that, same thing happened to me

Rachel Arnott

Rachel Arnottasked

When I turn my dryer on it makes a horrible sound of metal scraping. I had a look and pretty sure the drum has fallen off it's position at the back of the dryer and I also found a few screws loose in the dryer. Can I fix this myself?

1 answer
Euromaid
Ruben R.Euromaid

Hey Rachel,

Please give us a call so that we can assist you with this.

1800 444 357

Thanks

Lisa

Lisaasked

Hi I purchased the DE6kg dryer today and had to turn off the dryer manually the towels were dry and dryer was going for 2 hrs and still never turned itself off. Is this normal? Thanks Lisa

1 answer
Euromaid
Ruben R.Euromaid

Hi Lisa,

The length of time the dryer operates depends on the program you have selected. It should always automatically switch off and alarm at the end of the program. Some programs will run longer than 2 hours,

If you feel the product has a potential fault, please get in touch with us on 1800 444 357.

Thank you.

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