TraceySouth East Queensland, QLD
Be careful warning on this product
Purchased a month ago brand new and outer casing started to crumble and then that was replaced with a new one then the supposed to be new product is faulty light on top stove element light stays on technician came today and fitted wrong new element now we have to wait long
So brand new product needs fixing straight and repairs can’t even get it right
Fact is have I brought a lemon considering the reviews somewhere we’re good when I did my research other then hassles it has quick heat but concerns about longevity of this product
Purchased in June 2021 at Joyce Mayne Physical store for A$1,090.00.
2 comments
Joyce Mayne Maroochydore have it speak with Robert
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BrentGreater Melbourne (Metropolitan), VIC
A few things to watch out for!
We have two major issues with this oven. The first one being partly our own fault - it was our first new oven and we didn't know you needed to 'run-in' a new oven before use. Apparently there's a coating the needs to be burnt off and wiped away. The result being that when food spilt on the bottom of the oven it permanently damaged the surface and couldn't be cleaned away no matter what we tried. Now when we cook the kitchen fills with smoke and a bad smell. The second issue is the internal fan. When the fan kicks in it blows hot air out of the ...Read more
gap between the griller door and the cooktop - to the point that it is uncomfortable to stand in front of it while cooking. We rang customer help about the burning issue and got quite a rude response, referring us to page 6 of the manual where it mentions running-in. I have also tried contacting Euromaid via the warranty section of the website but have received no response. We bought the oven from The Good Guys along with their Concierge insurance which also wouldn't help us. I would never buy this brand again. May 6th 2022 Update: Do not buy this oven! We bought this oven just over a year ago and I have already posted a review on some of the features we found to be disappointing. However I'm compelled to follow up with a new problem that has occurred as the oven is now just out of warranty. The gas in the oven has started to randomly go out during cooking! All of our other gas appliances, and the stovetop work fine so its not a supply issue. After posting on Product Review Euromaid organised for a service person to look at the oven - apparently the oven is designed to turn itself off if it gets too hot. Sorry guys but this is an oven - surely it's designed to get hot! There is no mention of this feature in the manual and although the service person has supposedly adjusted to shut-off feature it is still occurring even when the oven is not set to it's maximum temp. This is the worst appliance purchase we have ever made. I will never buy this brand again and would strongly recommend looking at any other option before buying any Euromaid product. We are currently looking around for another brand to replace out 18 month old oven - what a waste of time and money!Purchased in January 2021 at The Good Guys for A$1,200.00.
2 comments
Ruben R.Euromaid
Hey Brent,
Has the team been in touch to get this resolved for you?... Read more
Thanks.I got an email about it today, 2 days after I posted the review, 1 week after I was told you’d in touch within 24hrs. Thankyou.
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Questions & Answers
kevasked
Hi had this oven for a few days and find that when trying to light the oven you have to hold the knob in for at least 15sec or more once a light for the oven to stay a light, in the book its says a few seconds so not sure on why it takes so long. any ideas ?
2 answers
Also we tried our first roast in the oven and the flame went out while cooking so that's not a good thing at all.
Mitch H.Euromaid
Hi Kev,
sorry to hear, please give us a call on 1800 444 357 to discuss :)
Kaylene Basked
Why does the internal fan stay on for about 2 hours after oven or grill is turned off?
1 answer
Ruben R.Euromaid
Hi Kaylene B,
Please send us your contact details so we can have someone from our team assist you. If you are not sure how to do this please call us on 1800 444 357
Thanks
Kaylene Basked
Does this fan operate when you use the grill or the oven and how long should it stay on for or does it stay on until stove has cooled down?
2 answers
Ruben R.Euromaid
Hi Kaylene, The fan should stay on for approximately 20 to 25 minutes after the oven has been switched off to cool down. If it is running for longer than this time, please give us a call on 1800 444 357 and our Customer Care Team will help you. Thanks
Hi Kalene. Sorry for the delayed response - I've been traipsing across the Nullarbor and out of network coverage. I don't use the grill that much so can't answer that one. Our fan seems to run for longer than than the 20-25 minutes suggested above. Luckily our oven is plugged into a powerpoint we can easily reach so we just turn it off at the switch as the fan blows hot air straight into the kitchen and is quite loud.
Cheers. B
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Mitch H.Euromaid
hi tracey,
sorry to hear, can you please send us a message with your contact number so we can assist