??!

42 questions from our users

David S.

David S.asked

GG90S

after the burners are lit they go out when the knob is released. help



No answers
David S.

David S.asked

GG90S

Once the burners or oven are lit, when I release the knob the gas goes out even after holding the knob in whilst lit for 20 seconds or so.

5 answers
Euromaid
Rachel A.Euromaid

Hi David, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your appliance and they will be able to assist you further. Alternatively you can email us at [email protected]

David S.
David S.

Hi, I wish your customer support team were as good as you. I sent them an E-mail 2 days ago and still have not received a reply.. Is the e-mail address you supplied correct only I have found 2 other ones on the supporting documents.

Euromaid
Rachel A.Euromaid

Hi David, I am sorry to read this please email me at [email protected] for me to investigate and provide you with assistance as soon as possible thank you



Natalie B.

Natalie B.asked

GG90S

My lpg gas stovetop won't light. Ignition works but no gas coming through. How to clean if blocked by debris plz

1 answer
Euromaid
Rachel A.Euromaid

Hi Natalie, Thank you for reaching out to Euromaid, Please contact our customer care team on 1800 444 357 with the model number of your stove top and they will be able to assist you further. Alternatively you can email us at [email protected]

Lynn

Lynnasked

GG90S

Hello
We have just unpacked our GG90S having had it storage whilst we renovated our kitchen. However upon reading your booklet that comes with the oven it does not answer some of our questions. Please refer below.

Re the oven racks that are supplied
There is a rack that can slide into the side rails and has a tray that fits into it. Is this the grill tray or can it be used elsewhere in the oven?



There is also a wire rack that slides into the side rails which we assume is for general use.

There is also another much smaller tray with a similar size wire rack that fit together. These do not fit onto the large wire rack. Therefore cannot be used. Your photo of your oven clearly shows it fitting on the rack in the oven.

How can you remove the retractable runners for cleaning or to move to another shelf?

Look forward to hearing back from you.
Lynn

No answers
PerthWA

PerthWAasked

GG90S

Which setting is the Grill? Ie, for toast? and do you have to keep the oven door closed?

1 answer
Euromaid
Mitch H.Euromaid

Hi,

please give us a call on 1800 444 357 so we can talk you through it over the phone :)

denise c.

denise c.asked

GG90S

We've only had our Euromaid gg90s for two months and the igniter died. There is nothing in the manual about it under "trouble shooting". Nor can I find where a fuse may be located. Apart from that, so far everything thing else is fine. I'm still learning the oven.

4 answers
Euromaid
Mitch H.Euromaid

Hi Denise,

sorry to hear please give us a call on 1800 444 357 to discuss :)

Tina F.
Tina F.

this happened to me. it does say in the book to clean around it, this does help

Brian
Brian

make sure you have the power on.............the igniter will not work without power.

jules

julesasked

GG90S

hi, Ive just bought this stove, to replace my old one, im wondering if its possible to get a flat oven rack to suit as the one actual rack is concaved and im finding it hard to bake with trays and pans, Im also finding oven setting 5 /180c as stated in the manual is a lot hotter so im adjusting by trial and error, could you clarify oven temps please. I had mine installed by a qualified fitter, thanks

2 answers
Euromaid
Mitch H.Euromaid

Hi Jules,

Sorry to hear, please give us a call on 1800 444 357 so we can discuss and rectify for yourself :)

chris
chris

Hi Jules, I too have found my oven too hot for the dial setting. I bought 2 temperature gauges and the oven is registering 30 degrees hotter than my dial. Hopefully their service centre can fix this problem.

Sloan W

Sloan Wasked

GG90S

Is there suppose to be more than wire rack? Out of the 5 possible shelf positions there was only one set of shelf slides, for a premium oven i would have expected these slides to be on every shelf can you tell me if i am missing any parts.

4 answers
Euromaid
Mitch H.Euromaid

Hi Sloan,

that is correct there is only one set of shelf slides

thanks

Sloan W
Sloan W

Your joking ! only one set of slides, there are 5 shelf options what about the other 4 shelves ? and the wire rack ?

Euromaid
Mitch H.Euromaid

Hi sloan, it only comes with one of each, as shown in the spec sheets https://www.thegoodguys.com.au/euromaid-90cm-gas-upright-cooker-gg90s

Julie c

Julie casked

GG90S

Does anyone have trouble with the oven not lighting. This last week I've had so much trouble lighting the oven.When I turn the oven knob and push the clicker nothing happens. My husband had to light it with a lighter.

1 answer
Euromaid
Mitch H.Euromaid

hi Julie,

sorry to hear, please call our customer care team on 1800 444 357 so we can troubleshoot with yourself

Yoga H.

Yoga H.asked

GG90S

I review products all the time for people and I can honestly say I have never thought about reviewing an oven... I was so excited when I purchased this that it took us a bit to put in as I wanted my kitchen to be perfect. I have found since putting this oven in that all the food I cook in the oven burns on the bottom and side. I do a lot of cooking for others and commercially so this has REALLY been a shock for me. I had never burnt anything until I used this product. I followed the directions and used the appropriate settings, even lowering them to avoid burning, yet everything burnt. I could overlook the pathetic simmer mode on the cooktop and have gotten away with having others cook the things needed until now. I am extremely dissatisfied with this and would prefer a refund so that I could get an oven that worked, but as I know that this isn't going to happen I will be satisfied with writing a review that will go across all the social media channels that I have. I will also be doing a review of this product in the parenting magazines I write for so that other mothers are able to avoid the humiliation and stress of having burnt food for dinner.

1 answer
Euromaid
Mitch H.Euromaid

hi Yoga,

sorry to hear about your issues with your oven, please call us on 1800 444 357 so we can discuss this further

pamelaj

pamelajasked

GG90S

I have a euromaid gas stove and can't get my scones to brown on top. My cakes burn on the bottom and I'm too frightened to try a sponge. Any hints on how to get it to work for me would be good?

2 answers
Euromaid
Ruben R.Euromaid

Hi Pamela, thanks for reaching out. How long has your appliance been installed?

Yoga H.
Yoga H.

I have had this problem, I cooked a chocolate cake today and it should have taken 1.5 hours as it was flourless and instead I had to have a raw center, burnt sides, and bottom... I was VERY excited to get this oven and now am getting friends to fill orders that I can't due to the oven burning everything I cook.... ahhh

Julie c

Julie casked

GG90SLP

Can you remove the telescopic runners on a gg90s euromaid single oven gas cooker with grill?

1 answer
Euromaid
Ruben R.Euromaid

Yes, you can :)

Wendy .R

Wendy .Rasked

GG90SLP

So out of all the reviews I’ve read they are all similar ..I have bought a lemon as have many others !!!!! .. again I used the oven on the weekend .... useless !!!! I want it replaced !!!bottom of everything burnt .... and you’ve been out to check it !!!!! I’m willing to spend more money but please let me have a decent oven .... you say you will contact everyone but you don’t !!! You say you’ll send a shelf but you don’t ... Please ring me or I will take this to the ombudsman or a current affair .... not happy with the product or the customer service at all .... help! Wendy

2 answers
Euromaid
Ruben R.Euromaid

Hi Wendy, we understand you have been in touch with our team regarding your concerns. We have escalated your case to our customer care leadership team and they will be in touch with you asap. Thank you.

Wendy .R
Wendy .R

Julie .. that’s great !! I just don’t think that’s the issue... we had them out too and he more or less re installed it ... it still is crap and burns everything on the bottom .. I want mine replaced !! Have a great day .. I’m glad your oven is working fo you

Helga

Helgaasked

GG90S

THE temp numbers have worn off the oven dial can you please send me a picture of the dial and temps so I can approximate thankyou HelgaGG90S

1 answer
Euromaid
Ruben R.Euromaid

Hey Helga, can you supply us your details? Alternatively, please email customercareXhapl.com.au (replace the X with an @).

Thanks:)

Jodie T

Jodie Tasked

GG90SLP

Everything has been working fine until now, ignition switch no longer working and I can't work out why. I've cleaned everything and made sure no blockages but still no clicking or anything from switch but lights manully. Any ideas?

1 answer
Euromaid
Ruben R.Euromaid

Hey Jodie,

Can you double check the mains power at the plug? Is that working ok? If so, please call us on 1800 444 357 and we will assist you.

Thank you.

Geoff

Geoffasked

GG90SLP

Hi I hope you can help? I have a problem with the oven,it will light the gas but when I release the knob it goes out no matter how long I hold the knob in.

1 answer
Euromaid
Ruben R.Euromaid

Hey Geoff,

Please give us a call on 1800 444 357 so that we can do some troubleshooting for you.

Thanks.

Peter

Peterasked

GG90SLP

What temperature in degrees Celsius do the numbers on the thermostat dial correspond to?

1 answer
Euromaid
Ruben R.Euromaid

Hey Peter,

Celsius! :)

Jay R

Jay Rasked

GG90S

How can I clean down near from where the flame comes from? I think I have a dead mouse in there and cant use it until it's cleaned?

2 answers
Nina
Nina

How small is your cat? I have no idea. I would contact the dealer, manufacturer, handyman or plumber for this. Consult the manual which may have a diagram of your oven near the gas jets to access the gas jets. Used authorised personnel only for risky tasks.
Here's the manual : https://www.euromaid.com.au/sites/default/files/gg54gow_man1_0.pdf

Euromaid
Ruben R.Euromaid

Hey Jay,

We cant advise you on how to dismantle the appliance as it requires a qualified trades-person.

Please call us on 1800 444 357.

Thanks!

lynn

lynnasked

GG90S

Can you tell me where I can purchase a heat sensor for my GG90S Cooker? When I let go of the cooker knob after the oven has lit the gas goes out instantly however long I hold it.

2 answers
Nina
Nina

It is unfortunate that you cannot see the flame to easily determine when the oven is on . I usually turn the oven on with the door open, my son turns it on when the door is closed; it works both ways. The trick is to hold the nob for about 20 seconds and release it slowly and you should still be able to hear the gas going. If you still don't after several attempts then I would contact the store of purchase to provide a plumber to check your oven. I don't know where to purchase a heat sensor from. I do know that a 900mm oven is so different from a 600mm one in terms of heating; it seams to take longer to get the same result.

Euromaid
Ruben R.Euromaid

Hey Lynn,

Please call us on 1800 444 357.

Thanks! :)

Alan Clay

Alan Clayasked

GG90S

900mm lpg (oven & hob uprights, any good ones out there?

2 answers
Euromaid
Ruben R.Euromaid

Hey Alan,

You can visit our website to see our full range. We would loved to have you as a customer! :)

Google Euromaid for further details.

Nina
Nina

I am happy with my Euromaid upright gas 900mm (oven and stove). I have had it since last March and all is going good. It was the only (affordable) upright that I could find which used gas only. Mine uses gas mains. I'm not sure if you classify this as LPG. So far so good. One ignition button popped off but easy to put back. I also wish there was an easier way to tell whether the gas was on in the oven as you cannot actually see the flames as in the old gas oven and I'm still getting used to the 1 to 8 numbering system for the temperature scale.

Page 1 of 3

Get an answer from our members and Euromaid representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.