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Everdure by Heston Blumenthal FURNACE Questions & Answers
30 questions from our users
Suanne Hasked
Hi. How do you remove black stains from the teppaniaky plate? We have only uset it once frying some vegestables. Susanne
No answers
Georgeasked
Could you make a grill accessory with hole to fit a wok?
No answers
Kellyasked
Can I cook with the lid closed???
3 answers
I normally do pizza with lid close. It’s lid is made of very thick material and keep heat in. But I keep observing the temperature because some time burner goes off due to wind.
The manual says not too...but i have cooked with the lid down many times as 120-150 deg C for 10-12 hours.
I shut it often bbqing on Hi for 5min at a time
Alexis P.Everdure by Heston Blumenthal
Hi there Kelly, please see below cooking instructions from page 9 of the user manual if we can assist you further please feel free to call us on 1300 739 033 .Thanks the team at Everdure by Heston Blumenthal.
ROASTING
Roasting (or running the barbeque with the hood down) should not be done with all
control knobs set to high.
This is most important as severe overheating and spoilt food can result if these
instructions are not followed.
Roasting is best done using a raised roasting rack, such as the Everdure by Heston
Blumenthal roasting rack HBROASTR, which allows heated air to circulate around the
meat, and fats to drip away from the meat.
Always set the barbeque up with the standard grill/plate combination as spelled out in the
assembly instructions.
Cut a piece of foil slightly bigger than the roasting rack and place it in the centre of the
barbeque on top of the plate and grills. Cut some slots through the foil so that excess
moisture and fats can flow through the grill. Place the roasting rack centrally over the foil.
Pre-heat the barbeque for 5 minutes with the hood down and the outer gas controls on
high (for FURNACETM barbeques, leave the centre control knob off).
Once the barbeque has reached ~180C, open the hood, place the food on the roasting
rack, close the hood and turn the control knobs down to low (these can be adjusted
during roasting to keep the internal temperature stable, as weather conditions such as
temperature and wind speed will affect the efficiency of the barbeque). Monitor the food
cooking periodically until food is cooked.
David M.asked
Hi, got bbq from friend without info book.
What gas bottle do we need?
Thanks Vicki
3 answers
Hi got plumber to changed the jets and hooked to main gas supply. Jets were included in the price.
Alexis P.Everdure by Heston Blumenthal
Hi there David, your normal standard gas bottle will fit on to you Furnace, please feel free to call us on 1300 739 033 if we can assist you further, the team at Everdure by Heston Blumenthal.
Thank you Alexis, got one today
Regards, David
Kim Sasked
Has anyone used a smoker box with the Force?
2 answers
I didn’t used it. But look into it.
Alexis P.Everdure by Heston Blumenthal
Hi there, smoking is an optional use for the Force the results will be amazing enjoy.
The team at Everdure by Heston Blumenthal
JoJoasked
We just received our BBQ, the left hand burner only lights 3/4 of the way around the burners and the flame seems low - what can we do to fix it? Thank you
2 answers
Hi, not an area of expertise from me, but I have noticed that sometimes our end burners take a while to completely ignite and the burner needs to be on full gas to achieve that (turned half way). If its happening brand new, I'd suggest ringing the retailer re a changeover, but first check the gas bottle is full as low gas pressure may be causing a problem.
PS I just went out and tried ours and it's doing the same. It's been running just on the first quarter for two minutes now, but if I blow on it, the entire burner lights. Now three minutes and our bottle is half full. It looks like the first quarter is designed to ignite immediately followed by the rest soon after, but you are right; ours is playing up too. Can't really help beyond that!
Alexis P.Everdure by Heston Blumenthal
Good afternoon Jojo, please call our customer service desk on 1300 739 033 and one of our technicians will be happy to chat with you about your Furnace, Thanks the team at Everdure by Heston Blumenthal.
Jackie R.asked
Help is there a video on how to install Heston’s furnace bbq we are a bit useless?
3 answers
Take it back to the shop and get a refund ! That should help you
Great help thanks
Everdure A.Everdure by Heston Blumenthal
Hi Jackie, yes on our website we have our videos now categorised by product, if you click the "Getting started/assembly" tab on this link, the assembly video for the FURNACE can be viewed through there: https://www.everdurebyheston.com.au/videos/videos_details/furnace
Dennis W.asked
Hi I've had the Furnace 4 burner for a year now and I can't seem to get the hot plate hot enough to.sear a good steak. I can get the ambient temperature up to 250 - 300 degrees but once I open the lid it seems all is lost. Can you advise if there is anyway to rectify?
1 answer
Everdure A.Everdure by Heston Blumenthal
Hi Dennis,
If you are using the FURNACE primarily for open hood searing, we would recommend to configure the plates to have 3 x open grill plates - please email us at [email protected] to discuss this further.
After you have preheated the unit with all burners on high, if you find you are losing heat periodically close the lid throughout the cook if required.
Kind Regards,
The Everdure by Heston Blumenthal Team
norcalmodasked
after a while holding in the heat, how is the color of the orange one holding up? i could imagine it getting discolored over time (what material is it? enable or powered coating?)
2 answers
Everdure A.Everdure by Heston Blumenthal
Hi There,
The FURNACE hood is constructed from aluminium with UV protected paint.
Kind Regards,
The Everdure by Heston Blumenthal Team
Mine is outside is some very serious UV here in NZ. NO deterioration i can see at all.
3084_melbasked
I've just purchased the Furnace and would call myself a bbq expert so I have a few basic questions
1) Any tips when assembling the BBQ
2) Do the grills need to be seasoned or anything like that before use ?
3) Once used do I need to have a light rub of non sodium based oil on the grill ? If so is it both sides or just the cooking side ?
Thanks
Pete
1 answer
Everdure A.Everdure by Heston Blumenthal
Hi Pete,
Thanks for your question - you'll find a full assembly guide comes with the product, if you had any questions or issues that weren't covered in this, please feel free to email the team at [email protected]
Yes, we recommend the grills are lightly seasoned on the cooking side with canola/vegetable oil before and after use.
Kind Regards,
The Everdure by Heston Blumenthal Team
JOEY 在.asked
How CAN I CLEAN IT!
TOO MANY SCREWS! NO GUIDE!
1 answer
Everdure A.Everdure by Heston Blumenthal
Hi Joey,
You shouldn't need to unscrew any components to clean after use - the 2nd half of this video will take you through how to clean the FURNACE.
Please copy and paste into browser (cleaning from 0.29):
https://www.youtube.com/watch?v=S3KCJISEiOI
Kind Regards,
The Everdure by Heston Blumenthal Team
Richardasked
Hi. We have haf the furnace for about 6 months. It works great as an oven with the hood down. But we cant get a strong enough heat under the plate or ibdeed tepinaki plate we bought to do proper searing or normal bbq ing with the hood up. Frying an egg is even a challenge on thr plate with a lack of and inconsistent heat. It feels like the flames never come through significantly more when turned to "high".
2 answers
Alexis P.Everdure by Heston Blumenthal
Good afternoon Richard, so that we can assist with your enquiry could you please contact our customer service desk on 1300 739 033 and one of our friendly team will help you out.
Thanks the team at Everdure by Heston Blumenthal.
Hi Richard, I found similar problems with not achieving a hot enough BBQ. I now use two open plates and just one full plate (being the tepinyaki plate) and thinks it's a bit better. I also heat the unit up with the hood down for some time before I start cooking and this seems to help.
Steveasked
If I buy a furnace BBQ, is the cover included or is an extra.
2 answers
Alexis P.Everdure by Heston Blumenthal
Good afternoon Steve, thanks for your enquiry, the cover for the Everdure by Heston Blumenthal Furnace is an optional extra and available from your retailer at time of purchase, or we also have an online store. If we can assist further please contact our customer service team on 1300 739 033.
The team at Everdure by Heston Blumenthal.
Hi Steve, I purchased the cover separately and find it to be easy to put on and fit for purpose.
Garyasked
I used my Everdure furnace for the first time last night. Shortly after heating up the lid would not close all the way. After cooling down, the lid still will not close. About a inch gap opening. Any solutions?
3 answers
Everdure A.Everdure by Heston Blumenthal
Hi Gary, the lid should close all the way so we can get a member of the technical service team to be in contact with a solution/repair. If you could send us a private message with your phone and email contact, we'll get a member of the team to be in touch very soon.
Kind Regards,
The Everdure by Heston Blumenthal Team
Speak to the The Everdure by Heston Blumenthal Team, they were so helpful with my enquiry. I totally enjoy using my BBQ now!!
Really impressed. Heard from Everdure within 24 hours and suggested I needed to add some lubricant (oil) to the hinges....it worked! Love the grill! Thanks Everdure for the great customer service and product.
Justine Wasked
Hi, I am interested in buying either the Force or Furnace BBQ and wondered if I could use it as all hotplate, and take the grills away? I prefer to cook on hot plates. Thanks Justine
3 answers
Yes of course you could use it as a full hotplate. You would just need to buy the hotplates you require and swap them over with the grill plate. My furnace came with one hotplate and 2 grill plates. And I think the force comes with one of each. You'd just need to buy extra hotplates for it.
Thanks David. I had asked because Weber BBQ's say you can't do this as there will not be enough airflow and it can be dangerous with the gas. Have you tried it? Thanks
Everdure A.Everdure by Heston Blumenthal
Hi Justine,
The best configuration for high powered heat and searing is 3 x open grill plates, therefore we would not recommend changing all 3 plates on the FURNACE to solid plates.
For the FURNACE, we do have a teppanyaki plate accessory available that sits in the middle plate position. This would allow you to have 3 x styles of plates on the FURNACE with 2 being closed flat plates. You can see it in action in this video (copy and paste link into browser): https://bit.ly/2SbixZL
Kind Regards,
The Everdure by Heston Blumenthal Team
babsdebasked
With the cube - how would you heat the charcoal?
3 answers
I have absolutely no idea because I have the furnace. I've never had a charcoal BBQ before. Sorry I can't be more help.
Great question, but I have the Furnace. Sorry cant help.
Everdure A.Everdure by Heston Blumenthal
Hi There,
The charcoal in the CUBE can be ignited using any of the traditional charcoal ignition techniques - we generally recommend one of the 2 methods:
- igniting eco-firelighters amongst the charcoal in the inner tray (this can be purchased from most hardware/DIY stores)
- igniting small amounts kindling wood amongst the charcoal
Here is a video that shows ignition using eco-lighters, as well as how to clean after use: https://bit.ly/2TAIIKP
Please don't hesitate to contact us at [email protected] if you had any other questions.
Kind Regards,
The Everdure by Heston Blumenthal Team
LYNDAasked
I am considering buying the furnace but wanted to know if the Plates are going to be ruined by use of metal bbq tools and are they good for eggs, onions, bacon, tomatoes and mushrooms - the softer foods?
Thanks
Lynda
1 answer
Everdure A.Everdure by Heston Blumenthal
Hi Lynda, metal BBQ tools can be used, and we advise to use with care. The FURNACE comes with a configuration of 1 x solid cast-iron plate and 2 x open-grill plates - we would recommend using the solid plate for your softer foods, and using the grill plates for searing and quick, high heat cooking.
Please don't hesitate to let us know if you had any other questions.
Kind Regards,
The Everdure by Heston Blumenthal Team
Sarahasked
We have just set up our everdure with a ULPG 9kg cylinder. The flames on all the burners are not high enough. There is hardly any variation with the low to high setting. The flames aren’t strong enough to sear the food. Any advice?
3 answers
There is nothing you can do. Mine is the exact same. Everdure assure me that this is normal operation. They eventually contacted me to organise a technician to come out a and look over it but that was many weeks ago and I haven't heard from them again.
This particular model BBQ is far too underpowered to do high heat cooking that I am used to.
Sorry I can't be of more help but it's normal operation for our BBQ to be underpowered for searing purposes.
Everdure A.Everdure by Heston Blumenthal
Hi Sarah, we suggest preheating the FURNACE with hood down and all burners on high until the temperature reaches 200°C first, and suggest utilising the open grill plates (rather than the solid plate) for searing. If you could also email us at [email protected] with your email address and phone number, we'll be able to get in contact to ensure the FURNACE is working as it should.
Kind Regards,
The Everdure by Heston Blumenthal Team
Everdure A.Everdure by Heston Blumenthal
Hi David, can you confirm if the technician inspected the unit? We want to ensure your unit is operating well and searing food as it should.
Kind Regards,
The Everdure by Heston Blumenthal Team
Laura Wasked
We are having issues with the front handle being wobbly. The screws loosen each time we cook and must be tightened. Any suggestions on different screws or other solution to secure handle?
1 answer
Alexis P.Everdure by Heston Blumenthal
Hi there Laura, so that we can assist with your Furnace enquiry could you please contact our customer service desk on 1300 739 033 and one of our technical team will be able to help with a solution. Thanks the team at Everdure by Heston Blumenthal.
dtwasked
Will the HBG3NGCK (natural gas conversion kit for Furnace) work in the United States?
If so, does anyone know of any US based suppliers I could source from?
No answers
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