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TomMetropolitan Adelaide, SA
7 months later and still no blinds
We ordered plantation shutters and paid the deposit at the end of august 2022. They gave us an install date for November 2022. They never contacted us we had to call them for them to say they were water damaged on arrival into Australia. They said we would be able to get new ones in another 3 months time, 4 months later they still didn’t contact us and had no idea when they would be arriving. I would never recommend fair price to anyone. We now have to start again and go with another company. Stay away from this company!
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transilvanianMetropolitan Adelaide, SA
- 4 reviews
Disgraceful customer service
Fair Price Blinds have been recommended to us, so we keenly contacted them for a quote, both by phone - spoke with their front desk receptionist who put our name on a list, and through their website...
We got no call back for an appointment.
We rang back second time, and we eventually got contacted and an appointment made.
At the beginning of the week of the appointment we call them to confirm the date and time, spoke with the receptionist again, she had no record of our appointment, so we required a call back...
Again, nobody contacted us, we ...Read more
had to call again, eventually Danielle / Danny the consultant called us back, set the appointment for measure and quote. Got the visit, got the measurements, business cards, all smiles and everyone happy, that was two weeks ago, and guess what... Have not received a quote yet I flatly refuse to call them again. I get it, they need double calls for everything, but not this time... My business goes somewhere else!
3 comments
Kate M.Fair Price Blinds
Hi there,
I'm really sorry to hear about your experience with us, its not what hope for our customers.
Can you provide me with your name so I can look into and see why we failed you so badly. If you'... Read more
Hi Kate and thank you for the reply, there is no quote anywhere, including my spam folder. I will call you later today for a chat.
Kate M.Fair Price Blinds
Hi there,
Great, thank you for your time, speak to you later :)
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DaveMetropolitan Adelaide, SA
- 3 reviews
Terrible Service
Still waiting for someone to contact me re a quote terrible service have gone elsewhere have sent emails left phone messages and yet no reply you dont want my business ill go to someone who values my custom.
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AVOID at all costs!!! Worst service!
12 weeks for installation, given excuse after excuse. No compensation for transportation issues, just told to wait another 12 weeks! Not offered due frieght or local supplier to do the work. Zero professionalism. Customer service offered zero compensation. colleagues going through similar issues - 4 attempts at installation and it still not right! I was lucky enough to get a refund! Take your business to a company that values its customers!
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CathyMetropolitan Adelaide, SA
Do not Bother.
My husband and I had previously used Fair Price and we were more than happy, however things have gone down hill badly. My Blinds took Twice as long as I was told. Installer couldn’t finish job as he didnt bring everything needed. Calls never get returned. It appears a number of staff have left and now service was really poor, unorganized and very unprofessional.
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DebMetropolitan Adelaide, SA
- 2 reviews
- 1 like
Would never recommend this company to anyone !!
This company Is full of excuses.... they take your money and then take months to install. I noticed their “good” reviews are years old and probably written by family members. I am furious with this company and would rate them -5 for professionalism. Save your time money and stress levels and go with a company that is reputable.
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Customer Service
We found the whole experience very professional, courteous, very friendly with excellent people skills, Salesperson very helpful and caring, really listened to what our needs were regarding getting the right product for those needs. Did follow ups on when and were we were with delivery times and remeasure. Delivery timing exact to when they said. Even recommended where we could get suitable coverings for window till blinds arrived. When the installer came ask to wash his hands to not mark the blinds while handling them, and even used a cover over hands while installation carried out. Could not recommend this company and the product highly enough.
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Some excellent staff on board
After initial problems, Tanisha and new manager have turned things around and made things happen. Looking forward to seeing my new blind up in the new year.
Follow up - blind installed - Wayne was a very professional installer and paid close attention to detail - very happy with final result.
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Suzanne BishopAdelaide SA
- 5 reviews
Unfortunately this time I can't review Fair Price well
I have reviewed Fair Price as exceptional last year following a good experience with Jackie & the installation of my plantation shutters, which I still love. Consequently, I decided to get quotes from Fair Price for my sons property - outdoor roller blinds & 2 x security screen doors. I have rung 5 times to organise a quote. I have even requested someone else rather than the normal quote coordinator - Danni I think. No one is getting back to me. Have rung the office and the mobile number provided by the receptionist. Unfortunately Fair Price ...Read more
has lost a $4000 job because I've made the decision to go with Classic Shutters, who were extremely professional in their dealings and the quote reasonable, just remains to be seen if all goes well with the manufacture and install. :) Furthermore, I'm not sure why Fair Price don't look and reply to reviews on this site - most other companies are proactive and actually answer or provide reasons to reviewer's issues, or thank them for their time to review their product.Similar opinion? Write a review on ieatwords.com.au!
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Exceptional Service and Installation
Thanks so much to Fair Price Jackie for another fabulous installation of shutters. This now completes all rooms within our home!! Certainly adds value to the property and most importantly they look amazing!!
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CraigeeAdelaide
- 4 reviews
- 2 likes
- Verified customer
Super job from quote to installation
From Danni who did our quote to Bruno who did our installation, I can't really fault Fair Price Blinds. Their quote was competitive & the blinds look great. When I arranged the blinds for our new home, it was my first time doing new blind, but was never made to fell stupid. They explained things clearly & met the time-frame they set. Your blinds are measured & made to fit, so it does take a few weeks for your new blinds to arrive, but this is a good thing. The fit of the blinds was PERFECT & installation was done by a real pro (Bruno). He knows his stuff!! I have given a 5 star rating, which is only my second one on here. SA owned & operated also, which was the bonus.
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None better
They fully understand your needs. The quality of material and labour is the best. They even fixed a mistake by one of their competitors at no cost to me. You certainly will not be disappointed I can certainly recommended them
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Cheryl
- 2 reviews
So professional
I am delighted with my decorative panel shutters on either side of my patio triple glass door. So subtle and just perfect. Competitive and reasonable pricing too! Thank you for your excellent service from in-home quote, separate measure and order, phone conversations through to installation. Helpful and friendly staff with punctual and efficient service.A pleasure doing business with you all. Sincere thanks
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Very, very happy
Jackie was very helpful and knowledgely described specific details about the range of flooring options. Overall the installation process went fairly smoothly.
Thank you I’m really happy
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Fair price, excellent service
As a first home builder i really appreciated the time the sales staff spent with me. From the friendly girls in the display store to the home visit help with selection of styles and materials i was impressed with their knowledge and experience. My sales man even sent me some photos of the progress inside my new home when he was there to measure up. The installation went without a hitch and the installer wasn't rushed and spent time going over every detail with me. I wouldn't hesitate to recommended or to use Fairprice Blinds again. Thanks for the great service!
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Fabulous Plantation Shutters
We have just had plantation shutters installed on all our front windows by Fair Price Blinds and they look fabulous. We could not be more pleased with the service from Fair Price and with the installation of this product. The quality and finish of these shutters was far beyond our expectations. Craig, the installer did a brilliant job considering all our windows were anything but square and the wooden frames were quite bowed in places but no one would ever know now. Fair Price were not the cheapest quote and there is an approximate 10 - 12 wee...Read more
k wait but it was well worth paying the extra and well worth the wait . We also had new carpet installed in our family room last year and a roller blind also installed by Fair Price last year so definitely recommend them to anyone wanting shutters, blinds and carpets.Similar opinion? Write a review on ieatwords.com.au!
SueAdelaide
- 2 reviews
- 5 likes
Zip track blinds
Unfortunately I have already started not to recommend Fair Price Blinds for zip track outdoor blinds to my friends and acquaintances. I am very disappointed with the ripples and folds that appear when the blinds are down. Furthermore I wouldn't use them again as I have NEVER paid up front for service not yet completed. Once you do this then you have no come back. My plantation shutters are ok. Have never given negative feedback before . Usually only post positive feedback but felt it necessary this time to share my concerns.
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SujoAdelaide
- Verified customer
Love my new Plantation Shutters - Cannot fault them, look classy & transformed my House!
After some research, I chose Fair Price Blinds for my Bay Window, Kitchen Window & Dining Sliding Door new treatments - decided on Ceiling White Plantation Shutters and I'm so glad I did. They have transformed my otherwise lack lustre villa home! The service from Fair Price has been great, can't fault them. If you are thinking about Plantation Shutters, just remember they do take about 10 weeks in production, but it's well worth the wait. I think $5K of Shutters (that's 6 windows) has added $15K or more to my house value, without a doubt. ...Read more
When I was visited by Kathy from the Sales team, there was no pushy sales talk, she just showed me exactly what I asked to see, showed me many photos and samples & answered my questions. You pay "half" when you place the order and the other "half" when they are installed. Perfect, I had some time to save up for the second "half"!! The installer was extremely particular (fussy in fact!) and installed them to the exact millimetre (which meant the two fellas that came by to do the measurements also did an exact job!). Thanks Fair Price, I love the new ambience your Shutters have given my house which now really feels like a HOME! I will definitely be recommending your service and product to my family, friends and work colleagues.Similar opinion? Write a review on ieatwords.com.au!
So happy we chose Fair Price Blinds
Our dealing with Fair Price was amazing from start to finish.... we are so thrilled with our plantation shutters, & the service was fantastic.
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Natasha HMetropolitan Adelaide, SA
- 4 reviews
- Verified customer
I expected more
I spent over $5000 on plantation shutters (and over $6000 in total) and there has been an instillation warranty problem. It is over 12 months (16 months) so I was going to be charged a call out fee of $150. That is ridiculous. Apparently this is what it costs them because they do not have their own installers. I asked then for the number of the installer to contact him directly and the manager refused to give it to me.
He told me it was an 'easy fix' that I could probably do myself. When I spend this amount of money I expect to have it last lo...Read more
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Kate M.Fair Price Blinds
Hi Tom,
The coronavirus has affected many businesses due to factories closing down and travel restrictions being put in place, which we are not immune to. Due to the experience you have had, it sounds like you should have received your full refund by now? We have borne the cost of these goods as they have already gone through production. Thank you for providing your feedback, we will use this as opportunity to ensure we keep our customers informed. If you wanted to discuss the matter with us, I would be happy to speak with you. Kate - Fair Price BlindsI am sorry for the experience you had with us, we have had a bad run of luck with our plantation shutters unfortunately.
I apologise for the lack of communication, it sounds like we really dropped the ball with that.... Read more