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32 questions from our users
Bubbaasked
After moving house, reconnected washer and put a cycle on. Half way through got the message, Clr filter. Followed the instructions and restated the cycle. Got the same message, followed the instructions. Then did a spin cycle. Eventually the machine turned off (like it had finished) put another cycle on and got the same message. Any suggestions? Thank you
No answers
Gen H.asked
Why is this machine which I purchased 4 months ago putting small holes in my clothes? I see someone else has been having the same problem (Ben above 3 mths ago). Is it as PoodleLuva suggested because they are made in Asia and use cheap parts? As I am still under warranty I assume I can get a replacement machine.
No answers
Matt F.asked
Having issues with Error 37, have drained and cleaned out filter. I did find a small hair band right at the back under the impeller but I'm still getting the error. Is there a way to remove the impeller to clean behind it like older models?
No answers
Ringerasked
My machine keep coming up clean filter I done it a number of times but during the cycle it does the same thing
No answers
Raadasked
fisher and paykel washing machine model WH7560J3 malfunction lock. the door is open but the lock is in lock position so how can i release the lock into normal position?
Yuchen L.asked
I got this washing machine and have a problem these days.
It will alsways automaticly enter to the key lock mode and made the beep sound.
Even when the washing machine is working, the key lock mode will automaticly run and made the beep sound very often.
And we i poen the power, the key lock mode will automaticly run and i need to press the key lock 2 secs to unlock the control panel
Is it sth wrong with the system?
2 answers
Sounds like the child lock is set?
how to close it?
I havent find any child lock key on the control panel
Robert L.asked
What cycle do I use to wash woolens
No answers
Alex C.asked
I want to replace the drain hose with a longer hose but the washing machine connection end is unreachable from the back of the machine. Is there a specific way to replace the hose?
1 answer
Bunnings.... has lengths of drain hose.Make sure it is ribbed so it doesn't pinch.
johnpasked
To the F & P technicians,
I have a Quicksmart WH7560J3.
I generally use the Everyday cycle (1:04 minutes) for all clothes including cottons, but am intrigued by the Cottons cycle (2:22 minutes).
Both cycles are described as being for “Normally soiled everyday items” so see no obvious reason to use the Cottons cycle especially as it takes twice as long.
How does the Cottons cycle differ? Is it slower because it is more gentle?
Why might I choose it even if it does take longer?
Thanks for your reply
No answers
Mussasked
Over the last couple of days, after a cycle has finished the machine appears to be continuously filling with water. This evening it burst the door open and a load full of water came rushing out. I could hear water running into the machine until I turned the tap off at the wall. Any idea why this would be happening?
Tori P.asked
My washing machine keeps filling up with water, and it doesn't matter what cycle it is on. Then it comes up with error No Tap ? I've checked my taps and water all good in that area. And it also fails to drain properly on spin cycle. Confused and thinking its maybe a sensor problem?? Any advice would be greatly appreciated plz and thank you
1 answer
Connected hoses the right way?
Blockage in drain pump... open door bottom right, remove filter and shine light on impeller. does it have hairband etc stopping it from turning.
Slotsasked
Hi there, my F&P frontloader is showing out of balance, I've re-distributed the load and it goes out of balance again, finishing a load takes forever. What could be the problem?
No answers
Markasked
I was cleaning out my washing machine filter, but when pulling out the little drain pipe “150mm” it detached. I am still under warranty, but if it’s a quick fix, I am happy to sort it... Please help?
Noelene Wasked
Hi ... I have just put a small load into my washing machine and it comes up with error code 105 door locked. I have turned the power off at the wall, given wait time but the door is still locked. Any suggestions??
1 answer
the Wire harness is faulty, not correctly plugged in.
or the display module is faulty.
Need an F&P tech.
ps Display module usually costs $200+
Chris gasked
Went to do the test cycle and the machine keeps clicking and displaying door open, how can I fix this, brand new machine
Mikeasked
Does this model have problems with cleaning out the lint filter? I’ve heard that the WH7560P2 can be difficult to access and clean the lint filter.
1 answer
The pump filter located at the bottom front of machine was very difficult for me to open. I thought I was going to break it when I first opened it as it said to use a coin and this made the front flex quite a bit. I found it much harder than my previous front loader but I really love this machine.
MorganHarryasked
When I press start, I hear a clicking noise then the machine says Door Open...I’ve opened and close the door, turned the washing on and off and same at the power point, the door appears and sounds closed, does anyone know what’s wrong with the machine?
Ashasked
My machine is making noise and vibrating at the end of the cycle, when spinning... I am not sure if it's the load imbalance or something else? If load is less than the required weight of the particular cycle will it make noise? And what will happen if load size is more than the particular weight of the cycle?
Please reply thank u v much
3 answers
I haven't had any noise problems apart from the noisy water inlet. I've only had one other issue with one load and from memory I think it was just a big load and it had problems balancing it out to spin, in the end I took the water logged load out and just hung it out on the line... it dried eventually. Fisher & Paykel have a product help website, it may be worthwhile checking that out.
Thanks for ur help.
This problem usually occurs when shocks (between drum and base of machine) are worn out (same as a car vibrates on rough road)
Replace shocks and machine will work again.
Thereseasked
I don’t think my machine is using enough water. My clothes are just soggy clothes flopping around in the machine not even enough water to see it over the bottom of the door. I put an extra rinse on and then with towels I do two extra washes and they dry stiff. I’m using less than half the recommended amount of detergent. Any ideas?
Todd Sasked
I just bought one and it shows err 10. Anyone know what that’s for?
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