Fisher & Paykel WashSmart WH7560P2 (7.5kg) Questions & Answers (page 2 of 2)

Motor winding is Faulty.
Need to call technician - they are a b1tch to access.

I am not sure but maybe turn it off at the switch

The whole cycle restarts or just the rinse, spin cycle.
If suspension is faulty it will try and re-distribute the clothes and spin again.

Having the dame problem... did you find a fix?

Is warranty, call Fisher Paykel for service.

Thank u they came last week. Plug inside machine wasn't plugged in correctly.

Did you find out what the sound is? We just had ours installed and it does the same. It’s also got a rattle on the left and massive intermittent vibrating despite the machine being 100% level.

Isn’t that just the door locking?

The washing machine cannot drain the water fast enough so it thinks the filter at front bottom RH corner is blocked.
How fast does the water drain?
Remove the filter, be aware of any residual water in base of machine, and check drain hose is not blocked by blowing back into machine.
A kink in drain hose, coins in tube from tub to drain pump, a hair pin, shirt collar cleat, hair band, caught in the impeller etc can prevent water from draining.
All of these are user faults, not machine faults, and are billable.
Delay in service is because customers no longer look after their machine, read the manual, or use common sense and then get upset when it stops, then they get upset when the fault was from their lack of care and is billable.
Over 80% of warranty repairs are user faults, and billable.

Turn off and unplug and then Try draining from hose in the bottom.
Turn back on and if it still doesn’t help, contact Fisher&Paykel

My answer is the same pas parko-jose.
Turn off and unplug. Wait 5 minutes. turn back on. Don't force door, lift up slightly.
If this does not work, contact Supplier or Fisher & Paykel.
My biggest frustration with front loading machines has always been the door. My daughter has demolished 3.machines but they do save water and do not wrinkle the sheets as much as a top loader. (still my preference).

Sorry, thought I had the answer but it was more related to “How to clean the filter”. Hope you got your problem resolved satisfactorily.

Guess what it ended up being a button stuck in the s bend pipe that the hose is attached to! Crisis sorted!!!

If you change the settings for temp and speed etc the machine adjusts the wash time to suit your changes. The only time I have ever had my machine do what you are describing was when I have massively overfilled it and the load has become unbalanced, it kind of just rocks itself back and forth and around and then does it the opposite way until it eventually adjusts and rebalances the load and then once it has it continues on with its cycle and the timer resumes the countdown.

I am using cold water and the machine (less than 1 month old) has been stuck on 8 minutes to go for at least 20 minutes. Also, I can't see any water in the machine in the wash cycle. I can hear water going in, but it's just enough to wet the clothes. Is that normal? Should I be able to see water in the machine. The clothes certainly are not rinsing well in so little water. The final rinse and spin water has lots of detergent in it even though I am using less than half the required amount of a quality detergent that I have used for years.

This is the most dreadful machine. Apparently, according to the saleswoman, clothes are supposed to be washed and rinsed by using almost no water and tumbling them through air!!!! There is absolutely no water to be seen in the machine - just enough water to make clothes wet. Towels are stiff and scratchy, even when fabric softener is used, because they are not rinsed properly. The rinse and final spin water is full of detergent- surprise, surprise, because the clothes are not rinsed. The 'grey' water cannot be used on the garden because its FULL of detergent - no good for water recycling in drought-ravaged areas. Tried to return it and get a refund - no luck on a refund. Had to buy top loader at full price!! Disgusting service, disgusting machine. DO NOT BUY THIS MACHINE!!!!

I believe F&P do sell a drain hose extension for these machines.

It's 6 months old, under Warranty
Call a F&P tech.
1300650590

No tap error means you have one or both of the water taps turned off

To be honest, I haven't tried myself as yet, so I wouldn't know sorry. Maybe contact the retailer about this.

actually I have solved it myself by finding a F&P UTube video on how to drop down the filter door using a coin

Liquid only

You CAN use powder as well, as with ALL front loaders

The manual says to take out the little plastic bit if you want to use powder.

Possibly an unbalanced load. The machine will fiddle around trying to redistribute the load if it senses it's not balanced when commencing a spin, and this adds to the cycle time.

Another (albeit much less likely) possibility is if your water pressure has dropped significantly for some reason, which would cause the machine to take longer to fill.

If you would like to arrange a technician to attend to your washing machine, you can call the 24-hour Customer Care Centre on 1300 650 590 and a Customer Representative will assist you with service in your area.

Alternatively, you can search for service in your area by using our online locator at the following link: http://www.fisherpaykel.com/au/support/service-appliances#request-a-service

If there is a Fisher & Paykel technician in your area, a form will be generated which you can complete to submit a service request using our online booking facility. Otherwise, the locator will provide you with the contact details for the Authorised Service Centre(s) near your area.

Hi there. I have a new machine only a mth or so old and have the same error. What did you end up doing? Love to hear back from you as this is so annoying i cant get my washing out of the machine. Thx tash

I ended up disconnecting it and draining it out. Just moved it out side and undid the filter drain hole in the bottom right hand corner. There was part of a draw string caught in there. Got that out and has worked fine ever since. Hope that helps