I have been using this gym for over 15 years. Both of my children went to the creche there and it was such a great service. I try to tell as many people as I can.

Been a member for 6 plus years. About 2 years ago I changed to time out (max 4 visits per month), and visiting Mosman every Saturday for that time. Today I was told I would have to pay an additional $10 to do my class for no reason other than apparently I signed up at another club all those years ago. These staff at Mosman are aggressive, rude and petty. Goodbye FF. The good news is there are plenty of other options and I’ve already joined a new gym. When will you learn the importance of service and retention?!!

After 7 years with Fitness First, i added my partner to my membership and not only we had to pay for joining fees but our membership fees are going to increase of 2% every year even if i joined before they put in place this new rule. I don’t think I’m going to renew 1 more year...

Dysfunctional company! Customer health and well being is not their concern, don’t bother reply feedback as no one care nor a basic courtesy to acknowledge received the form even ask in person. Having my feet infected twice at the shower rooms cause little or none chemical products used to clean or kill germs/. Bacteria. no one contact me to check up nor care about it. Equipments constantly broken. Gym floor hardly cleaned, bottles, towels, stuffs left on gym floor for many days indicated no cleaning. Fitness first should be call money first.

Joined Fitness First to better myself, yet found myself having to provide documentation & such just to cancel a membership after an injury & change in life circumstances. Then was told I would be 'given' an 80% discount off what would otherwise be a hefty penalty? Not caring, just business-minded. Customer service on the phone was the worst. Kept supporting its company & didn't listen or note down the feedback I had to pass on. Lost a long term customer because of these unsympathetic ways of dealing with people. Never to return again. Good bye Fitness First!

Parramatta
Worn out equipment and not 24/7 for the price we are paying.
There are many better gyms lower than this price provide 24/7 facilities.

Definitiely a Rip off stay away from them.

The costumer service needs a proper training and the management in general is terrible. It’s an ok gym facility wise but also overpriced. My 24 hour access card wasn’t working couple of times when I tried to get in so I had to return home and the next day they would just say sorry for inconvenience every single time. Overall it’s not worth your money.

I'm a member of Chatswood FF. Same toilet has been broken on and off throughout the years, and it is mostly off. The members cant understand why they dont just replace the whole damn thing. The cleaning is terrible, eg, the showers are clogged with hair monsters from early in the morning. Equipment is broken for months on end.
The only reason I keep my membership is I love the classes and I've made a lot of friends there. If there was another option in Chatswood with great classes at suitable times I'm sure we would all leave.

Staff is very rude. Accused my friend and I of sneaking in and asked me to tap my card in front of him again and never apologised after. I would give 0-star for them if I could. The place is not properly cleaned and maintained either. The whole place is not properly ventilated and charge people so much for their lousy service and poor staff attitude

My relationship with this disreputable company has come to an abrupt end due to their refusal to honour a special contract which was set up over a year ago (as that staff member is no longer there it no longer applies apparently). Their frontline staff are unnecessarily aggressive, and the manager was equally unhelpful. When I recently had to take four months off, they were very happy to take the membership freeze payment ($8.00 a fortnight), but refused to offer the previous membership arrangement on my return. Stay clear of their bathrooms too, they are decidedly grubby. PS. Not sure why I have to give them one star, a thumbs down would be my preferred rating.

Went through all the Xmas shopping traffic and parking to get to Macquarie Centre Fitness first, only to be told that the class clearly showing on their online timetable does not exist and will not happen. Wasting peoples time

I would never ever return here. I cancelled before my 2-week free trial and still getting charged but I am persisting and ensuring I get my refund, otherwise getting third parties involved. Such a joke!

The worst customer service ever, so schemey when you try to cancel your membership. Dont enter into an agreement with them unless you want to have lawyers involved. Would not recommend anyone go near this gym.

From the entry point the staff are uninterested, the gym is filthy with debris and dust allover anything above head height.
Stained floors, change rooms and showers are always dirty, sauna and steam rooms dirty.
General lack of maintenance

After a year on fitness first they are accusing me of breaking their equipment and have footage to prove it but refuse to show it. Saying that it CLEARLY it is me breaking it after reviewing all of the footage. Currently waiting for their "legal team" to take action.

Beaware of false information. They say no locking period and make you sign for a year long agreement. Eat your money for a year long and leave your pockets empty

Staff is really rude and it’s impossible to actually get the 24/7 access. U have to get an induction for the after hour access. I went to 12 fitness first clubs and either weren’t the cards Available or I had to book an appointment which was only available after 6 months (so after my contract ends anyway). Really disappointed.