Flooring Xtra Carpet Flooring
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Quality product and service
Flooring Xtra Carpet FlooringQuality carpet, reasonably price and fantastic customer service and tradesman. Thank you
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Thanks again Rohan and team
Flooring Xtra Carpet FlooringGreat service every time. Have used Rohan for 2 of my properties. Rohan and his wife are always helpful. Will use again. Thanks guys
A very professional approach.
Flooring Xtra Carpet FlooringGreat service that would I recommend to anybody requiring flooring. Carpet layed quickly and professionally with an extremely pleasing result.
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Brilliant service and darn good pricing
Flooring Xtra Carpet FlooringWe engaged the service of the Eltham store following a verbal recommendation. All staff we dealt with were brilliant. After explaining we need a quality carpet even though we were to eventually sell our home, we were shown a variety of potential carpets that looked and felt good. We had a variety of colours offered in the shading that we wanted. We have a 2 storey house and more than 40 linear metres to be installed, including on the winding stairs. They were accommodating to do the install over two days on each level, giving us time to move furniture from one side of the house to the other. The installers were very industrious and friendly.
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Outstanding service & carpet laying
Flooring Xtra Carpet FlooringThe service I received at Hornsby was 5 star. So many times I went into the store, not sure about carpet colour….Luke was so helpful and bent backwards to assist me, until I finally decided on a carpet. I was given many samples to take home for comparison. Luke and the staff were never pushy and were not behind your back every moment. I also bought vinyl flooring tiles which looks amazing.
The carpet layers Logan and Aaron were just excellent. So professional in their trade…. I couldn’t be happier and they left no mess behind.
Stressful and very unprofessional
Flooring Xtra Carpet FlooringWhen choosing our carpetsSalesman were drinking in the showroom while customers were in there in the afternoon. Very stressful experience on day of installation. Not informed on the day the time the installation was being conducted. Waited till 12 and called the office to confirm job was completed and told by salesman “what job” “you haven’t paid anything, no one has been out to measure up”. Invoice number, last name or address doesn’t register through their system. Raced over to the office furious to try and sort out the issue as I had to canc
... Read moreel trucks for our move the next day and electrician to complete work and when arrived was told “sorry the jobs completed” while 3 salesman all smiled and thought it wasn’t an issue. Was contacted by the GM the following day with an apology and said if there is anything else to deal with her. Why would I want to use this company again. Maybe reimburse 50% of my money and put your money where your mouth is.Still no resolve to this issue and no apology received. Very dissatisfied
As long as this company receives your money they don’t care about communication or follow up customer satisfaction. Repeat emails saying that they are looking into the issue and will take appropriate
... Read moreaction. This doesn’t help the customer that has the initial in the first place. Offering a gift voucher to buy products in the store that belittles its customers is insulting
Flooring Xtra supplied us rubbish
Flooring Xtra Carpet FlooringWe purchased a New home, and
Flooring Xtra was the supplier and installer of the carpet.
The carpet showed wear even before handover. We were initially told it was not an upgrade but actually just basic carpet, and that we were dudded by the builder, but an investigation revealed it our fault for not having a special vacuum that beats the carpet.
We only have a new karcher industrial Vacuum and a late model Dyson vacuum that will both pull your socks off !
The builder has rejected the claim based on the report forwarded by the supplier !
It i
Hi Bruce, We are very sorry about this experience, could you please send us more information to [email protected] This way we can investigate further and sort this out for you.
Thanks
Bad experience
Flooring Xtra Carpet FlooringWent to Niddrie Xtra, as soon as I paid the deposit the owner became rude, and after measuring upped the price even though we gave them plans. Very unhappy with laying, can see the join lines and puckering.
Show detailsHello Lynette, We are unable to find details for your name in our system. Can you please send further information to [email protected] with your full name, date of installation and invoice no.
... Read moreThis way we can follow up with all the information as required.
Let down by Customers service
Flooring Xtra Carpet FlooringWe booked our service to be done on a Friday morning (9:00 AM), I had to call their office after 10:00 AM, just to hear that the person in charge was sick. He managed to arrive around midday. As expected they requested to move all furniture, which we did on Wednesday and Thursday. In the middle of the installation, we noticed that the carpet was not the correct one and my wife had to drive to their office to double-check. They did not have the correct carpet in stock so we had to wait until Monday. We missed 3 family events, we sent my son to s
... Read moreleep with a friend and we had to use the same clothes because everything was stuck in one room and we did not have access. They did not even take accountability for the mistake and called it an unfortunate event. They did not show empathy or any sort of understanding of the problem they generated. The staff who did the installation was good but the whole experience was a let down due to their customer service. When we go the quote, it included the removal of 4 tiles and we agreed on leaving a bed frame as it was too big. They used those 2 issues as "compensation" for the problem when it was part of the deal already.
Hi Byron, I am sorry to hear you are disappointed with your experience. We appreciate your feedback as we are always striving to improve our customer service. Can you please email [email protected]
... Read morem.au with your contact details so we can look into this further.Find out how Flooring Xtra Carpet Flooring compares to other Carpet Flooring Companies
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Professional and efficient
Flooring Xtra Carpet FlooringThe staff in Annerly were so helpful. They had a great range of carpet to choose from and recommended the perfect choice. Communication was excellent and they were very patient with some of the technical difficulties I had on my end. We're thrilled with the result. Shout out to Aerron who was friendly and super quick with emails. Much appreciated.
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Professional from start to finish. Fully recommend
Flooring Xtra Carpet FlooringWe had Flooring Xtra replace carpet in our rental property a year ago and were very happy with cost and installation and service. We had 20 metres laid yesterday with Grahams flooring xtra in Bundal and we are so very happy with from the quote, through to contract and installation, Well done. The installers yesterday Dale and Damon were spot on, Friendly and professional. Very happy Customers again with this Company.
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Worst Flooring Company Ever!!!!
Flooring Xtra Carpet FlooringCustomer service and common courtesy doesn’t exist in this company. I would never recommend using this company ever. The carpet was laid very poorly, especially on the stairs it still has ripples throughout and they will not return to fix it and with my brand new carpet came a carpet beetle infestation. It has been one of the worst things to experience. The staff don’t care, dodge calls and are particularly horrible.
Show detailsHi Mel, I am sorry to hear you are disappointed with your experience. We appreciate your feedback as we are always striving to improve our customer service. Can you please email [email protected].
... Read moreau with your contact details so we can look into this further.Find out how Flooring Xtra Carpet Flooring compares to other Carpet Flooring Companies
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Great service
Flooring Xtra Carpet FlooringI had a great carpet purchase experience with Flooring Xtra. Carpet was then laid by Howard who was friendly, did a perfect job and then vacuumed when he was finished!
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Great service all round.
Flooring Xtra Carpet FlooringExcellent. Great service from start to finish. All those involved were helpful and not pushy. Carpet layer went above and beyond. Would recommend this company and if we need more carpet, will certainly contact them.
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So pleased to have new carpet.
Flooring Xtra Carpet FlooringVery happy with the service all around.From the saleswoman,who was friendly and helpful. To the installers,who worked very efficiently to get the carpet down.I would highly recommend flooring Xtra at Alexandria.
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Hi Jason, We are very sorry about this experience, this is definitely not the experience we want our customers to have could you please send us more information to [email protected] So we can i
... Read morenvestigate further and sort this out for you? Thanks