FOXTEL Questions & Answers (page 2 of 4)

I don't work at Foxtel why are you asking me this lol

Sorry Amanda B. Not sure what's going on there lol.

They don’t listen to what you are telling them. If they do listen the don’t act. Completely frustrating.

Your answer doesn’t make sense at all

Yes

No, no promo TV on my deal. Not surprised that Foxtel gave you a rubbish product, it's what they do best

omg luckily you got the tv. I signed up on 13 March and package included a tv too. and I didn't get it in April so I called it up, and the lady firstly said the offer was for new client and when I signed up I was a new client, but it has been one month passed which means I'm an existing client so im not entitled to..... I was like..are u serious??? then she said oh, even u r entitled to the free tv, u signed up through the website, so u need to go to ur account to redeem it as a gift which u have not, and now promotion ends, as a client service we can't do anything if u sign up online. then I said:there is no info indicating I need to go online to my account and redeem the gift. after abt 40 mins on the phone, she said :oh yes u r entitled to the free TV, u just need to wait for 2 months and on 23 May you will then receive it. I said: ok pls make clear notes that I don't need to do anything and u will send me the tv on 23 May.
Exciting part is that today is 23 may, I haven't heard anything, so I called up again. the staff who answered said : we are Foxtel, we only do TV packages, never give TV, it might be some other companies......OH MY LORD!!! I said can u please look at the notes inputted by the last phone operator, and he said he didn't know what is going on last time, only he could do is to escalate the matter to other dpt and give me a call......Well what can I do? I feel like if you not genuinely want to give your client TV, you should not have advertised it online. Such a cheap company!!! ill see how it goes when they call me next!

Hello My mother in law has a basic box too, it works fine I am sure you can have it replaced, you can use the normal IQ 3 without internet via satellite dish, but you can’t stream, or use on demand .
Basically you watch what’s on and record everything.
I Q 4 has bad reviews.
Don’t let them push you into extra payment.

Thanks Lydia for your reply. Yes I don't actually want a new box, it's stuffed, to put it bluntly, but the one like your mother in-law has, I've had for over 15 years. I bet this new box won't last that long! So because it's no longer working, they are replacing it for free of charge, & I wouldn't be paying for it anyway, I was ready to tell them to disconnect it, as it's not really worth having these days, compared to back when I joined, all the soccer, now I've just read the soccer team channels, Chelsea, ManU, Liverpool, they are gett6tid of them too at the end of May. That's good to know that I don't need the internet. I'm in my 50' but I'm not interested in streaming or anything like that. I just want to watch TV ( like we used to) getting left behind. I really appreciate your reply.
Enjoy the rest of your day.
Thanks again :)

Hi Echo, I know you posted 6 months ago, but I agree with you, still the same bloody ads on now. With the amount of money we pay for foxtel I believe there shouldn't be any ads at all.

I wish I could help - Foxtel did not help me. So, in the end, yes I have cancelled my subscription to Foxtel.

If you sign up with iq4 you will lose all HD free to air channels...I was so annoyed when found out after installation.

Sorry Peter, I cant help with this one, but I have generally had little joy with so called "free trials" Your experience is pretty typical.
Cheers Gavd.

I installed a 4 week trial for my wife, she is a darts and tennis fan.
Seems to work just fine, and she was pleased that she could stream some darts contests from a few weeks ago that hadn't fully recorded on Foxtel as they over-ran.
Picture quality is very good, no buffering even though we were on ADSL (just changed to NBN).
Kayo seems to offer all the sports channels that Foxtel offers and seems to be a good alternative if all you are interested in is sport. With Foxtel, you can't get Foxtel Sports on its own, it has to be bundled with a base subscription which makes the overall package a great deal more expensive.
It is different from Foxtel. With Foxtel, you can set upcoming events to record, and once they are past you can't access them. With Kayo, they record all events and you can stream recordings from about 6 weeks before, after that they disappear. I suppose you could keep Foxtel recordings indefinitely but you don't have that facility with Kayo.
One feature that Kayo doesn't have is fast play. On the Foxtel, my wife watches some events at 4x or 8x speed, and just watches highlights at normal speed. She can't do that with the Kayo.
I'm thinking seriously about ditching the Foxtel. We have a full subscription which is stupidly expensive. We can use our existing Stan and Netflix subscriptions for movies and get Kayo for sports for a fraction of the price.

Thanks, Kmwa. I decided to give it a go and so far I'm happy with it.
And while it's true that you can't go 4x the speed I'm guessing on live, when you're not watching live you can get up to 2x the speed on Toggle Playback. At least on google Chrome.

I changed 1 week ago and not Happy. I have previously listed 10 problems that most people will have difficulty in using the unfriendly software. Note I do not use the internet as it is a basket case where I live.

Strongly suggest you stick with the IQ2 if you are happy with it !!! IQ3 is a black box of junk. There have been more than 80 software updates and the dam thing still didn't work properly. I have had 4 replacement units in the last 12 months and ALL were faulty. Foxtel then suggested I upgrade to an IQ4 and so far 3 units not working as properly. A 4th unit is expected 9/1 and to be honest I don't hold much hope. Good luck with your choice, but given the obscene amount they charge for faulty equipment which comes with many, many and many more adds it is getting harder to justify Foxtel at all.

Thank you very much for your advice Ralph and Johnny. I’ll stick with the one I have. I really appreciate your help and I’m sorry to hear of your problems.

No answer, but totally agree that the new planner sucks. Designed by people that haven't used foxtel for recording tv shows and series.

I gave feedback to foxtel about how bad and overly complicated it is and how simple the older version was. I suggest everyone who wants a decent, concise single page planner, do the same.

Agree.
iq4k is stupidly hard to use.

I agree it sucks

It seems all the power is with them. Their contract gives them the right to change the supply but you should be able to cancel your contract with them with no penalty if they no longer give you what they contracted to provide. Very sad to see a deterioration of a once excellent service.

Hi sam
We do get it every now and then. The screen turns blue and it says lost connections. The picture of a Tv and Hdmi cable.

Yes! We upgraded from an iQ2 to get the 4K channel, but on installation of the iQ4 we noticed that the high definition picture looked like it had a soft focus, compared to the iQ2. A technician was sent out and he swapped us back to our original iQ2 and agreed that the picture quality was much better with the iQ2. Consequently we sent the iQ4 back and kept our iQ2. This all happened before the 4K channel became operative. I thought that if the iQ4 couldn't display HD properly what hope would it have with 4K.
I would be very interested to hear of anyone else who has had the same problem.

I have this exact issue with iQ4. HD picture quality seems to be better than SD but not as good as the HD I had on iQ2. The 4K channel is pretty good, slightly better than HD but not much better.

Not sure what the problem is, I’ve tried everything. Apparently I’m stuck with iQ4 and Foxtel won’t let me go back to iQ2.

Looks like I’ll unsubscribe and go with Netflix which delivers awesome picture quality.