FOXTEL Questions & Answers (page 3 of 4)

Foxtel will start broadcasting Castle Rock on their FoxShowcase channel, from November 21st 2018

Sorry I don't know

Yes we have had the iQ4 for a few days, the only thing I'm disappointed with is that the quality of the HD video, it's not as good as the iQ2's HD video.
It's as if it has a slightly soft focus. The iQ2 was beautifully clear and sharp. As I only upgraded the iQ2 to the iQ4 for the 4K channel, I'm worried that it will not be able to output anything like true 4K! We have a technician coming next week, I'm not holding my breath!

The Technician arrived and agreed the video quality wasn't the best, All the settings and our other equipment was fine.
Consequently we reverted back to our iQ2 and instantly the video was clean & crisp HD again.
I must say the support Technician Beau arrived 4 minutes early and was well spoken and understood the issue, he was great. 5Stars.

It's worse.
Stick with iq2.

you would prob need a 4 metre dish and a subscripton why bother for a second rate serv

Save your money - FOXTEL is so full of advertisements that just keep repeating themselves over and over - More ads than programs. Old programs, way too many ads (if your paying for cable TV, there shouldn't be any ads). Even free to air have less. Do yourself a favour and give them a miss. If you do need help, you get someone from Asia who are no help at all if they can be understood. I'm getting rid of mine at the end of the month. I'v gone to NETFLIX - way way cheaper and fantastic choice.

No.
The footprint from the satellite only covers most of the Australian mainland. They don't waste power by radiating signal over the Indian Ocean or Africa.
If you google foxtel satellite footprint you will see what I mean.
If you are desperate for Foxtel, you could try some of their internet streaming services like Foxtel Now, though you might need a VPN to fool it into thinking you are in Australia.

As of 2018. Foxtel Now will cost you 39.95 a month for 1 essential package of your choosing and Sports. This is probably the cheapest way through foxtel.

you would needfoxtel basic plus sports

Has nothing to do with resetting the foxbox - There is No signal coming from their end.

requested channel/s signal cancel so will reset the channels, happened once before all channels worked afterwards. This time around, it is just the run around.

20years of good customers is over.

hello Netflix

Yep we had that, it went on and on always having to reset the box until one day it just stopped all together long story short we had a technician around and it turned out to be the box it was replaced with an iq3 and we no longer have the problem. The iq2 are only good for the dump now apparently but we had to email the complaints line and complain then they rang us- that’s the only way we could speak to an Australian who solved it straight away. We were paying for a box that was faulty maybe you are too. ;)

That’s great to finally read someone with same problem and going on that I’ll be ringing Foxtel tomorrow, thanks heaps!

yes foxtel is seperate to broadband i pay 152 dollers a month for foxtell plus 75 dollers a month for nbn

Senior Card Pack according to this -retv.com.au/news/foxtel/foxtel-seniors-card-package-retired-by-half-price-offer/ was discontinued 2016..article explains that Foxtel 'new' offers are better anyway. Am looking at the Sports/Entertainment Combo which has Discovery and Nat.Geographic -we won't miss Movies/Drama/Entertainment-can go with Netflix for that.

cos people are now aware that foxtel are a waste of money and are theives

The cheapest channels are only an extra 1c per year, however to attain this price you must pay $25 extra for the sports pack (increasing to $29). A single channel can also be purchased for $5- there are two to choose from. All other channels are either considerably dearer or must be purchased as part of a pack. The Kids pack 6 channels for $10, Docos pack 10 channels for $10, Entertainment plus pack 9 channels for $10, Drama pack 6 channels for $20, Movies pack 9 channels for $20 or the Sport pack 9 channels for $25 (increasing to $29).

Content from boxes is not allowed to be transferred onto a USB due to copyright protection. At present, there is no current use for the USB port aside from technicians using them for quick software updates.

no

Sorry, I don't know Mel, and it's hard to find out. Perhaps a 'phone call to Foxtel will maybe help you. In my opinion, Marc Fennell from TripleJ/SBS is the best.

Thank you I had a feeling ABC was responsible.

Hit the foxtel button at the top of the remote

You should contact your provider to ask questions regarding items on your bill!

iQHD and iq2 are the same thing. They renamed it because of the iq3

It finally got fixed however it's not as fast as telstra not annoyingly however optus was my next choice they had some good deals which included TV channels too. Hope this helps.

Go with Optus I know they have poor reviews but it's better than Telstra and my internet never drops out unlike other networks

If bundle involves the iQ3 system would recommend that you stick with the old system until all of the ongoing software problems are resolved. That could be a long time!

To be fair HFC (the cable used in Australia for broadband) by Optus & Testra slows for everyone in peak times. Adding an IQ3 to this won't help, but then it will effect everything in the web, not just this. The IQ3 however is a disaster... mines failed to work repeatedly, it's not customer ready.

check out my review I wouldn't recommend internet

Hi Karen. I didn't have a free period when I got my Foxtel so I can't answer that for you. I'd ring them and demand that it starts once the Foxtel was up and running and get them to send an email confirming it. Always get an email form them confirming what they do for you.

Hope that helps,
Ray

Excellent advice Ray and much appreciated. Our experience so far is OUTRAGEOUSLY bad!.

Do what I did and just ring them and tell them you are no longer interested

There is a queue Roger, get in it!

they don't make it easy to cancel, they say yes we have cancelled your subscription,[if you can understand them ] then instead they reconnect you the day after. Does the accc even look into foxtel complaints

I agree mark. Their idea of customer service is to service your wallet. Its a cute form of entrapment.

No to many repeats

Do not even go near them. They do not care about their customers. Best thing I did gettting rid of them