I read previous comments and wondered what I was about to encounter when contacting Foxtel. Truthfully I was allocated a lady by the name of Irena who I assume was in Australia, anyway after talking to her she understood my concerns and comfortably arranged a better service due to a receiver that had malfunctioned after many years of service. I know other people may have bad experiences but honestly as a retiree I could not fault this lady. Thank you Irena

Your an absolute disgrace, what you are doing to all of your valued customers...The top paying customers are getting ripped off, they already have movies..Start reading your reviews and looking after your customers...Your one big joke..Never again FOXTEL your product stinks you are robbing people......

True colors are out now. Never been very affordable but trapping people into their accounts making it impossible to cancel is a severe and unforgivable matter. Literally trapped into an auto payment you are unable to cease in any way shape or form.

I have the same issues as everyone on this review.
We were offered movies to compensate sports package not being available...sorry we slready have netflix and amazon prime.
Is there some way of getting a "Big Brother" organisation involved to support everyone?
Maybe Tracy Grimshaw could tackle something like this.

After 7 years of not holding a contract with them, I got a $157 credit default. They cant tell me why as its been so long, but they can default me for an unknown charge. Stay away from foxtel useless and destroy credit files for no reason.

I am a Foxtel customer for last 4 plus years now due to current situation. I am trying to contact Foxtel customer service for the last few days to cancel my subscription. Unable to reach them, no answer wait queue is more than an hour. There is no alternate option to contact the customer service. It is so bad and a joke that such a big organisation has not arranged for alternate option.

Not what sales person told me substandard programs not what I requested and when I tried to talk to someone about it no contact available, blaming the virus and most of their shows are available much cheaper at stan or netflix, been trying to contact to cancel but no answer assume the company is imploding with cancellations so canceled my auto payment at bank and will wait till they contact me.

I want to cancel my Foxtel account, of course, it is impossible to contact them in the current situation, although funnily enough other telecommunications companies are able to be contacted. How dare they hide behind COVID19 and continue to take my money. I would cancel online if I had a choice but they do not make this available, so they continue to take my money without my permission. Theft!

They have overcharged my direct debit credit card several times. the latest one being last month.

Usually I ring them and they refund the overcharged amount, this time I called them over 10 days ago, they agreed they have overcharged and they said they will refund but no refund has been made and they wont even answer now. If you ring them to chase your money they will say due to covid 19 we are not able to answer.

Right now you can only speak to their technical support in Philippines, if you are lucky after many hours of wait.

Highway robbery!

We are paying for 4 Top Packages over 2 houses .. and no discount even though there's no Sport. But people with small packages are gettinga extra channels, which I dont mind, but WHAT ABOUT US WHY ARE WE PAYING FULL PRICE. Then the CEO sends me an email saying they'd missed my call but were tending to more important calls... really is the guy Psychic? How did he know what my call was about? Yeah great I'll just sit here watching reruns and commercials and wait for my next Invoice... thanks for nothing Foxtel

- impossible to get to call centre and internet online accounts to control has limited options
- Content in terms of movies is very poor mostly old ones
- Impossible to manage through the internet in changing package - you can only increase and not decrease
- Excessive pricing - the base package is poor content and you pay $30

You can add packages but you can't cancel online...! Call centres in the Philippines aren't open because of the Coronavirus... Wasting $29 a month for NO SPORT!! Where is the ACCC? Why can't they force Foxtel to allow customer to change (add AND remove) packages online? This is THEFT!! After all this mess is over I'll be asking for credit, there is no way I'm paying for something I didn't use! And these companies shouldn't be allowed to have call centres overseas anyway...

Impossible to get a hold of the call centre absolute joke just under 2 hours and still were telling me 1 hour to go after getting it down to 30mins left.
Just want to cancel for damn sake

The only way to cancel this service is to ring, except you cant because they do not answer the phone.

I would encourage anybody who has sat on hold for an unreasonable amount of time only to give up is to fill out a complaint form, if they still fail to contact you then contact your credit card issuer to arrange a chargeback ( refund ).

Their conduct is morally reprehensible and by being uncontactable simply amounts to theft.

Spent all day on the phone trying to get through to anyone at Foxtel but no-one answers. With no local sport I wanted to discuss what could be done with the sports component of my package only, but with the attitude they are now displaying I will now cancel everything!

Foxtel have removed the option to change packages online and are not answering their phones. We are paying for channels that have nothing but reruns on them. It’s disgraceful and a rip-off!