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KatePerth, WA
- 2 reviews
- Verified customer
Terrible experience :(
Unfortunately after ten years as a loyal customer of fragile, having undertaken multiple interstate and local moves and spending literally thousands of dollars as a customer, I have experienced terrible customer service recently with a Melbourne to Perth move:(:( I trusted fragile to transport my belongings to Perth (again) paying $1250 for this move alone, and unfortunately when they opened the crate upon arrive they discovered my beautiful marble empire coffee table was snapped clean in half, along with my antique french marble side table- al...Read more
so snapped clean in half. After five weeks of my trying to call and email fragile, they have today refused any liability for the side table, and offered me a disgraceful $250 for my marble empire table. They have not once returned my phone call. They assured me on the phone before I booked that they had insurance and as a professional interstate move company named “fragile” I am disgusted at their lack of care for customers furniture and basic customer service. Awful experience will never use them again :( devastated and now without furniture. Basically paid $1200 for them to break my furniture and delivery a few remnants and boxes.
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- Verified customer
Efficient and friendly
One bedroom interstate move. The movers on both ends were cheerful, helpful and showed great care for my things. They arrived on schedule and the wrapping and documentation of all my belonging was very carefully done. I would definitely move with Fragile again. Thanks.
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EmilyCMelbourne
- 2 reviews
- Verified customer
Friendly and efficient
Moved a small apartment an hour and a half away.
The two guys who helped me move worked hard, were very cheerful even in the face of lots of stairs, and helped make the move smooth and painless.
Many thanks!
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Asher BookPerth
- 5 reviews
- Verified customer
Mediocre services - interstate move
Lack of communication from the office to the customer - was never updated on the progress and had to make multiple calls to find out why my stuff still hadn't been in transit. Delivery was late by 2 weeks due to rail derailment but was given false information by the office that my stuff has already left the origin. Then I had to speak to a manager and confirmed the expected departure and arrival date....Took over 1 month to deliver my stuff since the pick-up...
The boys who were out and delivering are good people though. I think the office put...Read more
s too much pressure on them - as it was nearly 8pm and they still had another job after mine. Price is competitive, just hoping the service and communication can be improved. Overall not very amazed but reasonably happy that my stuff was not lost or severely damaged (your mattress shrink wrap wasn't thick enough and torn out. my own mattress protector was badly stained - hopefully can wash off).
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Happy customerGreater Melbourne (Inner), VIC
- Verified customer
Superior service
My move with Fragile Removals was excellent. They moved the contents of my medium sized town house across Melbourne with a stop-over to collect a commercial treadmill. They assisted with the dismantling of the treadmill too which was complicated and difficult to maneuver through a narrow doorway. Among other things, they disassembled a bed and put it back together. Large items, such as fridge, digital piano and big screen tv were moved with ease. They arrived on time, worked efficiently, professionally and happily followed instructions. I highly recommend this company and would engage them for a future move.
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- Verified customer
Highly recommended
The guys were brilliant, didn't waste time, were careful with the move and both had great customer skills. Our move was from one apartment to a new one an hour away. Would highly recommend Fragile Movers.
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Julie MGreater Melbourne (Metropolitan), VIC
- Verified customer
Suburban move, Hampton, June 2022
Moving from a small apartment to a larger apartment down the road, same suburb, was made so much easier and stress free by the staff at Fragile Removals. The booking process was easy and they were very flexible with date changes. Price wise, they are very reasonable compared to other companies. The fact that you can move on a Sunday is great as its much easier and quieter. The 2 young men who handled my move were polite, helpful and very accommodating. They even helped me to arrange my furniture. The move was completed on time with no mishaps or damage. I would highly recommend Fragile to anyone who is moving. This is the third time I have used them, well done Fragile!
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Kris ToomeyGreater Melbourne (Metropolitan), VIC
- Verified customer
Fragile Removals made it all so easy
James and Peter did an amazing job. Quick & efficient. Nothing was a problem for them at all. Would recommend Fragile Removals as the best in the business from my experience.
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- Verified customer
Job well done by Fragile crew
Our move was approximately 30 cubic meters equals a three bedrooms house, medium distance and started and completed on time our storage shed was packed very professional and left everything neat and tidy. Mark and his assistant are very polite and very professional great work from start to finish and all to schedule well done.
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AndrewGreater Melbourne (Inner), VIC
- Verified customer
Highly Recommend
I have moved twice with this company. I have been very happy with operation twice now. They run a tight ship and seem to hire very decent and hard working lads.
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VarshaGreater Melbourne (Inner), VIC
- Verified customer
Reliable and professional movers
We have moved twice with Fragile Removals in as many years. They were punctual, packed everything well, transported it safely and were really professional and polite. They come with our highest recommendation.
1 comment
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Mara CusickEltham
- Verified customer
Great service
Had to move our office from the city to a new location, it was not a big move but Fragile Removals communicated well, were on time and did a great job. I would use them again!
1 comment
David D.Fragile Removals & Storage
Cheers for the review of our removalists and process Mara
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- Verified customer
Wonderful job by Fragile Removals
Fragile movers did a fantastic job for us, moving a 3 bedroom home’s worth plus full shed. The 2 men were polite, efficient and effective. They arrived early and were focused and hard working all day. I highly recommend them
1 comment
David D.Fragile Removals & Storage
Appreciate the review. Moving goods is the core, but having polite and efficient removalists is our way to show we care!
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customer_first_namecGreater Melbourne (Inner), VIC
- Verified customer
Professional, speedy, careful and friendly
We moved from a two bedroom unit to a 4 bedroom house 35 minutes apart. Movers arrived on time and worked consistently hard from start to finish. We received our property with no breakage or damage of any kind. In addition to being professional and speedy we also appreciated how friendly the movers were. Thanks again for great service.
1 comment
David D.Fragile Removals & Storage
having fast and friendly removalists that will not damage goods is key to happy customers. cheers for the review!
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Vic11091991Perth, WA
- Verified customer
A+++ from start to finish.
I had a two bedroom apartment fully furnished. The team came in with Great customer service and wrapped and packed the last of my belongings. They were very careful through out the home.
Was delivered in WA in the same condition.
Great customer service, communication and experience. A+++
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AdieGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Superb service
Two lovely guys help me move into a one bedroom apartment. Very professional and cared about all my items. Also had to drop off at two other locations. Thank you for excellent service Fragile,I’ll use you again
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Sarah M.Greater Melbourne (Inner), VIC
- Verified customer
Great, quick & reliable
Two friendly, professional gentleman emptied my one bedroom apartment in 30min. They followed my instructions perfectly and filled my storage unit without me being present. Would highly recommend this service to all!
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- Verified customer
A last minute chaotic house move done professionally
Professional and impeccable customer service from the beginning, to shift a 3 bedrooms house into a 2 story townhouse. The move was done quickly, efficiently and effortlessly. Definitely highly recommended.
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MarinaGreater Melbourne (Inner), VIC
- Verified customer
Awesome guys no time wasted
3 bedroom to 2 bedroom villa unit
Safety Beach to Greensborough
Boys arrived 10 mins early which put me st ease straight away
After that they were just amazing
Very happy
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Giora LichtensteinGreater Melbourne (Metropolitan), VIC
- Verified customer
Only movers I trust
Quote was spot on, support staff excellent. There are a lot of details to cover when moving, and fragile was on top of things from the start, and guided us through the process.
Fragile was on time, efficient with the move, careful with our goods, and pleasant to deal with.
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David D.Fragile Removals & Storage
thank you for for your kind review f our removal service. will pass it on to the removalists