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Reviews

4.4

277 reviews
5
(209)
4
(31)
3
(3)
2
(9)
1
(25)
  • Product Quality
    4.8 (58)
  • Return Claim MadeYes (1) · No (74)
  • Warranty Claim MadeYes (4) · No (72)
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Ewa

EwaBrisbane

  • 5 reviews

Great customer service, amazing result!

published

I used Franklyn Blinds for the first time and I must say they are the best! The quote was done quickly and professionally, the price very competitive. Bernard explained us everything in detail, suggesting good solutions and understanding our demands. We were informed from the first day about the progress of our order. The blinds were ready in time and the installation was a breeze. The result is amazing.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Mary

MarySouth East Queensland, QLD

A job well done!!!

published

Franklyns did a great job with my aluminium louvres. They matched the colours well with the rest of my house and they tailor fitted the louvres to fit under the window hoods. Each louvre took under an hour to install and the installer cleaned up all the dust. I highly recommend them. :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Lois Robertson

Lois RobertsonSouth East Queensland, QLD

  • 2 reviews

Exceptional product and service

published

I visited the Tingalpa Showroom and arranged a measure and quote which was done seamlessly. The whole process was very smooth nothing at all I could complain about.i have used Franklyn in the past and will do so again. Highly recommend them. The installer who came to fit the Crimsafe screen and Vertical blinds was prompt and professional. Thank you again Franklyn and the whole team .

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds

The reviewer stated that an incentive was offered for this review

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twotigers156342

twotigers156342South East Queensland, QLD

  • 3 reviews

Wish we hadn't waited so long!

published

We've been wanting these blinds for years. We got 2 quotes for our 3 sun-affected windows and loved the professionalism of Franklyns - and price was comparable. We only had to wait 2 weeks and the installers then came out to install them - quick and easy. My God what a difference! We absolutely love them - quality plus. We most certainly would recommend Franklyns. The staff are wonderful too.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Jillian O.

Jillian O.South East Queensland, QLD

A wonderful decision!

published

The decision to install outdoor blinds has been life changing.They have cut down the heat and glare enabling me to use the balcony spaces more and my living area is much cooler. I totally recommend Franklyns.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
EHA

EHASouth East Queensland, QLD

  • 2 reviews

Very happy

published

Excellent service by sales staff and installer. Everyone friendly and helpful. Kept well informed as to where order was at and time for installation. Colour and look fantastic. Very happy with the service from Franklyns.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Emma Bartlett

Emma BartlettSouth East Queensland, QLD

So happy with my blinds and security screen door

published

I am extremely happy with my new blockout blinds in our bedrooms and the security screen door on the patio. The quality is excellent as was the service from Franklyn.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds

Crimsafe Door front, back and sliding

published

It was very easy dealing with Franklyn from sales staff through to installation, the whole process went smoothly and we are very happy with the product and the service received

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Michelle and Nathan

Michelle and NathanSouth East Queensland, QLD

Simply Stunning!

published

We are so thrilled with our new sheer curtains, but the process from start to finish was equally as impressive! Top class service and a wonderful product! Definitely recommend Franklyn!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
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Linda N.

Linda N.South East Queensland, QLD

  • 2 reviews

Colour not great, but otherwise OK

published

The installer was great, but rushed through the decision on the blinds and the colour is glaringly white. We will have to deal with it, otherwise might take them down and buy curtains.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Franklyn Blinds
Franklyn B.Franklyn Blinds
Linda N.
Linda N.

Hello
My apologies, mum now likes the colour. I think she just needed some time to get used to the new colour. They look great, and very happy with the quality. I would give 5 stars if I could go back! Thank you

Franklyn Blinds
Franklyn B.Franklyn Blinds

Hi Linda,
thanks for the update, glad to hear your Mum is now happy with the result.
Kind regards,
Franklyn Management

Maria

MariaSouth East Queensland, QLD

Goodbye Curtains!

published

Finally got my plantation shutters and Crimsafe screens! service was prompt professional and clean, this is our 3rd house with using Franklyn, we are comfortable with the quality and security of this service over and over again.

Product Quality
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
joey47

joey47

  • 4 reviews

Motorised Roller Blinds - Perfect

published

Brett was our sales/measure guy who was extremely helpful. David was our fit guy who was a great tradesman. We ordered 10 motorised roller blinds, Brett only measured once. 9 of the 10 blinds fitted perfectly. David being a great tradesman made a slight adjustment to the hanging of one blind and all 10 are fitted and work perfectly. I would certainly recommend Franklyn for price and quality. Brett and David were our contact people and great to liaise with.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Michelle

MichelleSouth East Queensland, QLD

Terrible after service and biggest rip off

published

Had a problem with my crimsafe lock . This lock has a 10 year warranty . I was told it was going to cost me a call out fee of $139.00 . when asked why do i need to pay a call out fee when the warranty of the product is 10 years . That's what it will cost you to have someone come out and look at it I was told. Well I managed to get a new lock and fitted cheaper than your call out fee Franklyn. Try a locksmith for anyone having problems with crimsafe locks as it is cheaper than having someone from Franklyns come out. What a bad taste this has left me. What is a warranty for ? I would not recommend them for doors. When I rang other companies they all said that is appalling to charge that for a call out fee. Biggest rip off ever.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Lisa K

Lisa KSouth East Queensland, QLD

Franklyn's Aluminum External Blinds

published

We got 2 aluminum external blinds erected the other day and we are very happy with them. It is amazing how much heat just those 2 blinds can stop from entering our upper level. Before they got all the Western sun and it would feel like an oven. It is awesome how you can open and close them through the winder in the bedrooms. We will definitely be getting our whole upper level done, (few at a time works for our budget). We were very happy from the professional and helpful guy that did the quote, the communication and the installation. We also got 2 windows Crim-safed and that has been great too. Thanks.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Franklyn Blinds
Franklyn B.Franklyn Blinds
Lisa K
Lisa K

Cool. Thank you.

Sharon

SharonSouth East Queensland, QLD

5 star service

published

We have used Franklyns for Crimsafe screen doors, outdoor blinds and recently the white plantation shutters. They have always provided excellent service and great quality products. We had the shutters fitted to every window in the house (33 windows) and the installation was completed in one day. Prompt, professional and everything left clean and tidy when they left. Very happy customer.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
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Michael Burrows

Michael BurrowsSouth East Queensland, QLD

Franklyns security doors

published

- Painless measure & quote
- No after sales service required
- Prompt, professional, polite install
Currently enjoying coastal breezes and rain on the roof, all behind the security of our new Franklyn screen doors.
Other screens are off bedroom overlooking pool - we love the extra dimensions the security screens add to our quality of life.
Fantastic product!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Ruth

Ruth

  • 2 reviews

Excellent service and products

published

Consistently great service. I have been using Franklyns over many years for Crimsafe screens and now the infusion shutters which I love. It feels like a resort! The bedroom and ensuite are so much brighter and the shutters are very easy to adjust.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Mustard

Mustard14 Azalea ct Kallangur 4503 Brisbane

Service with a smile

published

Great quality and service friendly staff Showroom staff informative and easy to understand looks and feels just right for this house . The follow up check if we were happy with work was professional.Thank you

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Franklyn Blinds
Franklyn B.Franklyn Blinds
Mustard
Mustard

Would use your company to do more work if needed in the future Thanks

Anthony M.

Anthony M.South East Queensland, QLD

  • 3 reviews
  • Verified customer

Not returning calls.

published

The call receiving agents are not devoted to the company for they are not taking customers request or inquiry seriously, not returning calls, it seems you are just taken for granted only, disappointing agents for not doing there job properly.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Franklyn Blinds
Franklyn B.Franklyn Blinds
Franklyn Blinds
Franklyn B.Franklyn Blinds

Hi Anthony,
Thank you for taking my call this morning. I understand our Office has booked you in for a Quote on a suitable day and time slot for you. We look forward to seeing you then.
Kind regards,
Franklyn Management

Anthony M.
Anthony M.

Thank you for a very concern manager that thinks for the good reputation of the company.

Jane

JaneSouth East Queensland, QLD

Absolutely thrilled

published

Best priced quote, super fast service, amazing quality. Blown away by professional and efficient Franklins are! There was a slight issue (my error) and after 1 phone call they came the next working day to fix it. Cannot recommend them enough.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Franklyn Blinds
Franklyn B.Franklyn Blinds
Page 1 of 14

Questions & Answers

Jan B

Jan Basked

Would you come to Beaudesert to do a quote?

1 answer
Franklyn Blinds
Franklyn B.Franklyn Blinds

Hi Jan B,
Sorry we don't service Beaudesert unfortunately.
I believe one of our Staff members from Head Office has contacted you and discussed the matter with you.
Kind regards,
Franklyn Management

Reena

Reenaasked

Hi team
Do you do on instalments plan( like interest free) if the amount is more than 25-30k
Regards
Reena

No answers
John M

John Masked

I need to paint around the window and need to take down the Franklin Holland blind, how do I remove these without removing the screws, is there a quick release ? Thank you regards John Mulholland.

1 answer
Franklyn Blinds
Franklyn B.Franklyn Blinds

Hello John,
Can you please take some photos and email to [email protected]?
We can then have a look as you have purchased various products and we would like to be sure.
Regards,
Franklyn Management.

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