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EwaBrisbane
- 5 reviews
Great customer service, amazing result!
I used Franklyn Blinds for the first time and I must say they are the best! The quote was done quickly and professionally, the price very competitive. Bernard explained us everything in detail, suggesting good solutions and understanding our demands. We were informed from the first day about the progress of our order. The blinds were ready in time and the installation was a breeze. The result is amazing.
1 comment
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MarySouth East Queensland, QLD
A job well done!!!
Franklyns did a great job with my aluminium louvres. They matched the colours well with the rest of my house and they tailor fitted the louvres to fit under the window hoods. Each louvre took under an hour to install and the installer cleaned up all the dust. I highly recommend them. :)
1 comment
Franklyn B.Franklyn Blinds
Hi Mary,
Glad to hear you are happy with the Aluminium Louvred Awnings you recently purchased for your home. Thank you for choosing Franklyn and for sharing your recommendation here.
I'll pass on your... Read more
comments to the installer and the rest of the Franklyn team.
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Lois RobertsonSouth East Queensland, QLD
- 2 reviews
Exceptional product and service
I visited the Tingalpa Showroom and arranged a measure and quote which was done seamlessly. The whole process was very smooth nothing at all I could complain about.i have used Franklyn in the past and will do so again. Highly recommend them. The installer who came to fit the Crimsafe screen and Vertical blinds was prompt and professional. Thank you again Franklyn and the whole team .
1 comment
Franklyn B.Franklyn Blinds
Hi Lois,
Thank you for your kind words, we do our absolute best to make it an enjoyable and seamless experience for our customers. We appreciate the return business and hope you enjoy the security and... Read more
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The reviewer stated that an incentive was offered for this review
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twotigers156342South East Queensland, QLD
- 3 reviews
Wish we hadn't waited so long!
We've been wanting these blinds for years. We got 2 quotes for our 3 sun-affected windows and loved the professionalism of Franklyns - and price was comparable. We only had to wait 2 weeks and the installers then came out to install them - quick and easy. My God what a difference! We absolutely love them - quality plus. We most certainly would recommend Franklyns. The staff are wonderful too.
1 comment
Franklyn B.Franklyn Blinds
Hi TT,
Thank you for choosing Franklyn to look after you for your new Awnings. That charcoal grey fabric with the light pinstripe adds a subtle touch of sophistication and looks stunning on your home.... Read more
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Jillian O.South East Queensland, QLD
A wonderful decision!
The decision to install outdoor blinds has been life changing.They have cut down the heat and glare enabling me to use the balcony spaces more and my living area is much cooler. I totally recommend Franklyns.
1 comment
Franklyn B.Franklyn Blinds
Hi Jillian,
Thank you for submitting the pics here and on Facebook. We are so pleased to hear how it has transformed the dynamics of your home by making it cooler but also providing another Living are... Read more
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EHASouth East Queensland, QLD
- 2 reviews
Very happy
Excellent service by sales staff and installer. Everyone friendly and helpful. Kept well informed as to where order was at and time for installation. Colour and look fantastic. Very happy with the service from Franklyns.
1 comment
Franklyn B.Franklyn Blinds
Hi EHA,
thank you for your kind words, our staff will be pleased to hear you had a very enjoyable experience and are happy with the end result.
We look forward to assisting you with any other projects you may have in the near future.... Read more
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Emma BartlettSouth East Queensland, QLD
So happy with my blinds and security screen door
I am extremely happy with my new blockout blinds in our bedrooms and the security screen door on the patio. The quality is excellent as was the service from Franklyn.
1 comment
Franklyn B.Franklyn Blinds
Hi Emma,
thank you for sharing your experience on Product Review. So glad we could assist you with this project and happy to hear you found the whole process an extremely enjoyable one.
Thanks for cho... Read more
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Crimsafe Door front, back and sliding
It was very easy dealing with Franklyn from sales staff through to installation, the whole process went smoothly and we are very happy with the product and the service received
1 comment
Franklyn B.Franklyn Blinds
Hi Dteesi,
sounds like you have your home nice and secure with THE best security screens on the market. Glad we could make it a simple and easy process for you from start to finish. We look forward to... Read more
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Michelle and NathanSouth East Queensland, QLD
Simply Stunning!
We are so thrilled with our new sheer curtains, but the process from start to finish was equally as impressive! Top class service and a wonderful product! Definitely recommend Franklyn!
1 comment
Franklyn B.Franklyn Blinds
Hi Michelle & Nathan,
thank you for writing a great 5 STAR review and recommending Franklyn.
The pics look amazing and can only imagine how stunning they look in your home.... Read more
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Linda N.South East Queensland, QLD
- 2 reviews
Colour not great, but otherwise OK
The installer was great, but rushed through the decision on the blinds and the colour is glaringly white. We will have to deal with it, otherwise might take them down and buy curtains.
3 comments
Franklyn B.Franklyn Blinds
Hi Linda,
sorry to hear the colour you chose has not worked out for you, Arcadia "Vivid White" certainly is a clean, bright white.
The Rep had tried to contact you last Wednesday to discuss your selec... Read more
Hello
My apologies, mum now likes the colour. I think she just needed some time to get used to the new colour. They look great, and very happy with the quality. I would give 5 stars if I could go back! Thank you
Franklyn B.Franklyn Blinds
Hi Linda,
thanks for the update, glad to hear your Mum is now happy with the result.
Kind regards,
Franklyn Management
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MariaSouth East Queensland, QLD
Goodbye Curtains!
Finally got my plantation shutters and Crimsafe screens! service was prompt professional and clean, this is our 3rd house with using Franklyn, we are comfortable with the quality and security of this service over and over again.
1 comment
Franklyn B.Franklyn Blinds
Hi Maria,
thank you for entrusting Franklyn to secure and complete the window dressings on your 3rd Home. We put customer experience and satisfaction as our priority and your kind words reflect the ha... Read more
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joey47
- 4 reviews
Motorised Roller Blinds - Perfect
Brett was our sales/measure guy who was extremely helpful. David was our fit guy who was a great tradesman. We ordered 10 motorised roller blinds, Brett only measured once. 9 of the 10 blinds fitted perfectly. David being a great tradesman made a slight adjustment to the hanging of one blind and all 10 are fitted and work perfectly. I would certainly recommend Franklyn for price and quality. Brett and David were our contact people and great to liaise with.
1 comment
Franklyn B.Franklyn Blinds
Hi Joey,
thank you for the positive comments, Brett and David sure are an asset to our team. I'm glad your experience was enjoyable and will pass on your feedback to the rest of the Franklyn team. We ... Read more
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MichelleSouth East Queensland, QLD
Terrible after service and biggest rip off
Had a problem with my crimsafe lock . This lock has a 10 year warranty . I was told it was going to cost me a call out fee of $139.00 . when asked why do i need to pay a call out fee when the warranty of the product is 10 years . That's what it will cost you to have someone come out and look at it I was told. Well I managed to get a new lock and fitted cheaper than your call out fee Franklyn. Try a locksmith for anyone having problems with crimsafe locks as it is cheaper than having someone from Franklyns come out. What a bad taste this has left me. What is a warranty for ? I would not recommend them for doors. When I rang other companies they all said that is appalling to charge that for a call out fee. Biggest rip off ever.
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Lisa KSouth East Queensland, QLD
Franklyn's Aluminum External Blinds
We got 2 aluminum external blinds erected the other day and we are very happy with them. It is amazing how much heat just those 2 blinds can stop from entering our upper level. Before they got all the Western sun and it would feel like an oven. It is awesome how you can open and close them through the winder in the bedrooms. We will definitely be getting our whole upper level done, (few at a time works for our budget). We were very happy from the professional and helpful guy that did the quote, the communication and the installation. We also got 2 windows Crim-safed and that has been great too. Thanks.
2 comments
Franklyn B.Franklyn Blinds
Hi Lisa,
thanks for posting such a wonderful review of our products and service you received recently. Nothing reduces the heat better than a Franklyn adjustable Aluminium Louvred Awning. I will pass... Read more
Cool. Thank you.
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SharonSouth East Queensland, QLD
5 star service
We have used Franklyns for Crimsafe screen doors, outdoor blinds and recently the white plantation shutters. They have always provided excellent service and great quality products. We had the shutters fitted to every window in the house (33 windows) and the installation was completed in one day. Prompt, professional and everything left clean and tidy when they left. Very happy customer.
1 comment
Franklyn B.Franklyn Blinds
Hi Sharon,
thank you for the 5 Star feedback and your repeat business, we love to hear these stories from our customers. Our Team will be pleased to hear how happy you are with the products and servic... Read more
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Michael BurrowsSouth East Queensland, QLD
Franklyns security doors
- Painless measure & quote
- No after sales service required
- Prompt, professional, polite install
Currently enjoying coastal breezes and rain on the roof, all behind the security of our new Franklyn screen doors.
Other screens are off bedroom overlooking pool - we love the extra dimensions the security screens add to our quality of life.
Fantastic product!
1 comment
Franklyn B.Franklyn Blinds
Hi Michael,
sounds like the perfect setting, unobscured views of the Bay or the swimming pool. Happy to hear it was a pain free, prompt and professional service.
Thanks for stopping by and posting your great 5 Star review for all to see.... Read more
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Ruth
- 2 reviews
Excellent service and products
Consistently great service. I have been using Franklyns over many years for Crimsafe screens and now the infusion shutters which I love. It feels like a resort! The bedroom and ensuite are so much brighter and the shutters are very easy to adjust.
1 comment
Franklyn B.Franklyn Blinds
Hi Ruth,
that's great to hear and particularly from a long time loyal customer. With Crimsafe for peace of mind and the luxurious look and practicality of Shutters I bet it feels like a resort.
I'll b... Read more
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Mustard14 Azalea ct Kallangur 4503 Brisbane
Service with a smile
Great quality and service friendly staff Showroom staff informative and easy to understand looks and feels just right for this house . The follow up check if we were happy with work was professional.Thank you
2 comments
Franklyn B.Franklyn Blinds
Thank you for taking the time to let us know how well we performed. Our staff will be pleased to read these comments as we certainly strive to exceed our customers expectations. Glad we could help you... Read more
achieve a great result. Thank you for using Franklyn. Kind regards, Franklyn Management.Would use your company to do more work if needed in the future Thanks
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Anthony M.South East Queensland, QLD
- 3 reviews
- Verified customer
Not returning calls.
The call receiving agents are not devoted to the company for they are not taking customers request or inquiry seriously, not returning calls, it seems you are just taken for granted only, disappointing agents for not doing there job properly.
3 comments
Franklyn B.Franklyn Blinds
Hi Anthony,
could you please provide a Quote number or your surname so i can assist you as a matter of urgency.
Please accept my apology if our usual friendly & professional level of service was not provided as we take customer service very serious.... Read more
Franklyn B.Franklyn Blinds
Hi Anthony,
Thank you for taking my call this morning. I understand our Office has booked you in for a Quote on a suitable day and time slot for you. We look forward to seeing you then.
Kind regards,
Franklyn Management
Thank you for a very concern manager that thinks for the good reputation of the company.
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JaneSouth East Queensland, QLD
Absolutely thrilled
Best priced quote, super fast service, amazing quality. Blown away by professional and efficient Franklins are! There was a slight issue (my error) and after 1 phone call they came the next working day to fix it. Cannot recommend them enough.
1 comment
Franklyn B.Franklyn Blinds
Hi Jane,
thank you for the review and recommendation and for trusting Franklyn for this project of yours.
Glad we could be of assistance throughout the process.... Read more
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Questions & Answers
Jan Basked
Would you come to Beaudesert to do a quote?
1 answer
Franklyn B.Franklyn Blinds
Hi Jan B,
Sorry we don't service Beaudesert unfortunately.
I believe one of our Staff members from Head Office has contacted you and discussed the matter with you.
Kind regards,
Franklyn Management
Reenaasked
Hi team
Do you do on instalments plan( like interest free) if the amount is more than 25-30k
Regards
Reena
No answers
John Masked
I need to paint around the window and need to take down the Franklin Holland blind, how do I remove these without removing the screws, is there a quick release ? Thank you regards John Mulholland.
1 answer
Franklyn B.Franklyn Blinds
Hello John,
Can you please take some photos and email to [email protected]?
We can then have a look as you have purchased various products and we would like to be sure.
Regards,
Franklyn Management.
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Franklyn B.Franklyn Blinds
Hi Ewa,
on your kind words to our Rep Bernie, our install department and the rest of the Franklyn team.thanks for choosing Franklyn for your Blinds. Glad we could assist in achieving amazing results and we look forward to working with you on future projects in and around your home.
I will pass... Read more