When greed has COMPLETELY taken over as the culture of a business, you wait all day on their 131313 number! The business is still worth billions (YOU have paid for...)... truly unconscionable... I am going to forget they exist, myself: do the same, or suffer the consequences, the very grave consequences (I have now warned you).

The changes to Qantas FF basically jack up the upgrade points e.g. LA - Sydney now Discount Premium to Business, 49500 up from 45000. Sure there's lots more seats or less points required for a free Economy seat - but your high value clients use Upgrades lots. Considering you jacked the upgrades up just 5 or so years back this really sucks.

Oh compensation is Plat FF for Life at 75,000 status credit LOL I'm Gold for life fly lots and it will take me another 50 years on top of the 30 I've already flown with you.

What a joke, nice marketing exercise though !

Repeatedly charged a ridiculous $300 annual card fee despite stating the first year had no fees. Didn't retract it until I called them out on it.
Overly restrictive security settings - the first time I attempted to use the card (for a very standard purchase) it blocked access. Had to sit through their tedious phone system to get it unlocked so I could use it.
Not permitted to upgrade to new offers (which are better deals than existing ones) on a card you currently hold. You need to close your existing card then wait 6 months before you can apply for a new one. Ridiculous policies that completely turned me off using it. There are far better offers from other companies out there - don't use a Qantas card.

A complete scam when it comes to purchasing products online. I have not received points for any of my online purchases.

Contacted customer service and also wrote a complaint but nothing has been attended to.

I’m starting to believe their complaint forms are just a means to make people feel convenient when it comes to lodging a complaint

Do not shop from QANTAS

We received emails and literature when Qantas joint with QATAR air . As a long standing qantas ff we booked flights added membership and thought everything was good until the points did not appear. Now we have been told that many qatar flights are not eligible. Really Qantas this is ridiculous. Beware when booking its all hidden in the small print.
Tina

I have been trying to get my points awarded to my account for six weeks through countless emails to even being assured that the points would be awarded to my account I am yet to see anything
I would have scored them no stars but it would not let me do it
Pathetic service at best

It is impossible to book a flight time consuming and site is purposely difficult and it appears that flights that are availbe are not direct and impossible to get a return on a specified day too hard

Bought a product using QANTAS points which was on sale.
5 colours were available: black, blue, pink, white, silver...
Took black, spent points. Received order confirmation. Perfect, but 10 day later all points were returned... No email nothing.
Called QANTAS STORE help desk.
Was told - product is out of stock... seriously.
Found same product in silver colour is still available, but not on special anymore LOL.
Asked to sort it out... silver was my second choice. NEVER GOT REPLY.
Waste of time.

Regards

I have accumulated enough points that is needed to upgrade a flight from Perth to Rome for myself and husband. Enquired about doing this and was told I would have to book two economy class seats being $2200 and they would let me know a few days before the fight if I can upgrade. If I book two flights with Emirates it is $1500 so if I book with Qantas and I can't get upgraded I pay any extra $700 so Emirates it is and always will be and no more shopping to earn frequent flyer points

Missing small points from 8 out of 13 transactions via Qantas Shopping. Contacted them in October 2018 with copies of receipts but the missing points were not adjusted. Contacted customer service twice this year since 25/03/19 and still no reply.

Ordered a Sonos Sub Woofer. About $1000 worth retail. Confirmed shipped to me and points taken from my account. Almost 2weeks, no goods, no tracking info, 4 calls to qantas, pathetic, don't waste your time with these clowns. An expensive electronic item floating around in the australia post system. Hope is in working order if I ever see it.

Wasted one and a half hours chatting on line told the guy to book, which he did not do and half an hour later the flights were not there anymore!!

Inconsistent service standards, misleading information, I was informed with ‘yes I have verified you will have enough status credit to upgrade’ by one consultant, but when I call back and completed the trips they said sorry you need to be under one reservation number and you don’t have enough credit.