Qantas Frequent Flyer (page 5 of 10)

We can't get to Scotland due to COVID19. We did purchase non refundable accommodation. But absolutely no refund at all for 2 nights accommodation we can't get to. I would have though the Frequent Flyer Program would let us redeem our points to redeem later. Very disappointed by qantas through COVID. We lose more than 50% of our flights and then are not assisted with the accommodation and then they still fire their staff!!!!!!

Had 35,000 points saved up over about 10 years, went to check on them today to find they had all expired. No email warning or anything. Do not recommend this.

Its unfortunate there is no zero star option, Qantas shopping is appalling. I purchased an item through Qantas shopping from Sony on 2 December 2022. I received an acknowledgement from Qantas that the item has been purchased and points would be forthcoming within 90 days. Why 90 days is an issue in itself, however after more than 100 days and multiple attempts to obtain assistance from Qantas absolutely nothing. I am not sure what sort of people process the online requests but I have received replies which bear no relationship whatsoever to what I have asked. I had a similar issue with Qantas Wines. Promises of additional points for a large order never materialised. I would not bother dealing with either again.

There is a very good reason why some many reviews are one star only. Buying is easy. The delivery service is absolutely hopeless. If you miss the delivery and are referred to a local pickup point where you purchase is held, it is a real nightmare trying to get the purchase from the depot.

Unless you're going Syd/Mel, Syd/Bris etc etc points flights are almost impossible to get unless you're Platinum status (which I'm not). So, worth it (don't forget to add the fees though) for the high traffic routes. Although just tried to book Syd/Adel for late March; nothing.
And forget international unless you book a year in advance and prepared to take some off track itineraries.
Qantas said they had released millions and millions of extra seats for FF in it's new re release in Sept 2022. Seems like PR spin.
And as others have said; you'll wait hours to talk to customer service at the Qantas FF phone number.

Yes l have had the same problems l book last,year and it all went well but had been trying to book with my points and have got nowhere same answer all the times waste of time. Get a email back will contact you soon with my personal number, never be contacted back still waiting

Qantas changed my name without authorisation and have provided no explanation of why it changed. This caused me to have to cancel and rebook the same flight yet still charged fees for their mistake

I am trying to book a flight for a family member using my frequent flyer points but unsuccessful. I contacted customer service and was waiting for nearly 2 hours to get connected. I don't know if Qantas is deliberately trying to frustrate members using points booking.

I fly Qantas infrequently, as I normally look for the cheapest airfare on full service airlines, however, I earn points through retail purchases through affiliated merchants. So, this is in-fact the first time I've redeemed anything through Qantas Frequent Flyer, after saving for many years.
I do subscribe to news and events, and was notified last weekend, about a 50% off for a quality set of headphones. I had enough points for this, during this "sale" so ordered immediately.
I am so happy with this, because, it really IS, something for nothing. My purchases for earning those points would not have changed regardless of joining the rewards program or not. Thank you Qantas Frequent Flyer.

I have been trying to book an overseas flight for my family all week but unsuccessful so far.
I have to contact Customer service as I have to book a seat for my infant as this cannot be done online. After giving up on the phone after 1.5h hours wait twice and no useful response from the Qantas messaging on the app...I am unsure if Qantas actually is interested in any new business...They used to be so easy to deal with but this has changed. I feel very frustrated with this....

For anyone struggling to get an appropriate response from Qantas regarding an issue with their Frequent Flyer program I would encourage you to contact the ACA (Aviation Customer Advocate) if you don't get a timely and satisfactory response. I recently had an issue where I booked a flight for my daughter which was not processed by them correctly despite being debited (points from my FF account and money from my CC account) and she missed her flight as a result. I contacted them on several occasions thereafter but they denied all knowledge of the...

I had to speak to 4 different agent to request a replacement card after a fraudulent activity but even after 20 days the replacement card was still not sent.
very disappointed with their call centre service

As a gold member Ive now been waiting on a call to customer service for 54 minutes and counting.

GOOD luck trying to keep customers with that type of service Qantas

I had not used my Qantas Frequent Flyer card for over 2 years but had accumulated thousands of points. When I logged in today (after having to talk to the most painful operator) all my points had gone. This is out right stealing. When I signed up years ago it never mentioned anywhere on the Qantas webpage that they would take my QFF points off me if I did not use them after 18 months.
Return my points Qantas!
Your new web page is clunky and absolute junk!
I will now join another airlines frequent flyer club. *waving* bye bye!

Tried to make a reward booking went all the way through to paying the taxes and site crashed, tried twice. Then tried to ring Qantas, got a recorded message saying lines were busy call back later. Tried the online chat, the assistant said one of the flights was no longer available but there were flights available on a different date, went to book these and they weren't available, tried to get back to that chat and the assistant was gone and there was no record of the chat, gave up!

Looking to add a card holder onto my qantas mastercard. Which can be done on the qantas money app, i do get to the end and it fails. So now to sort it out on the phone, wow 30 phone calls and i mean 30 calls no less maybe more. Get sent from QFF to qantas credit card. Im writing this a week later using the time i am wasting waiting these useless employees to answer the phone after very long delays. Getting a 2nd card i would expect to take about ten minutes at the most on the phone, i wonder how many other people are calling for the same simple...

BEWARE! Qantas AirBNB points are a SCAM! Despite doing this correctly multiple times, Qantas DO NOT track AirBNB points at all! Despite logging in via the QFF website with my own Qantas Frequent Flyer number correctly five times, despite completing over 5 different stays using the QFF portal. When I emailed both Qantas and AirBNB, they each blame each other and wash their hands off the problem entirely. So beware, you will NOT get Qantas points for any AirBNB stays. It is a SCAM.

I've been a Qantas Frequent Flyer member for 18 years. Suddenly they take all your points away if you don't use them within 18 months. How can you save up your points to use them if they have a time limit! I called and they just don't care. Worse service ever. I do travel overseas every few years and would use Qantas, but not anymore. I will go out of my way not to use them. They are a joke. It can't possible hurt them a member saving up points, surely this is what it is for. Getting the points you need to travel anywhere, a normal person needs years. I can not believe they changed the system without informing you, it goes to junk mail. It is not even on their website. They way they dismissed me on the phone, would not make me come back.

I have been trying to log into the Qantas store since December 2022 and all I get is a "Oops! Something went wrong, the shop is closed, please try again" message.
Nine times out of ten I can't log into my frequent flyer account because my details are " wrong", so they say.
I have my membership card in front of me when I try to log in, I have my glasses on and the PIN number is clearly written down too and yet my details are wrong...!
When I email Qantas customer service I feel I am writing to a robot that can't read plain English.
If Qantas service their planes like they treat their customers, they are definitely not reliable.
As a result we have stopped flying Qantas whenever possible.

Quite obvious they don't give a rats as not one review, and they are all pretty much negative, has been replied to by someone at QFF. Rewards seat from Perth to Bali on Crapstar is beyond a joke. Direct flight is 3 hours and 40 minutes. Only flights that can been redeemed are via Melbourne, via Brisbane, via Darwin or even via Kuala Lumpur. Massively increased carbon footprint not to mention a 3 hour 40 minute flight turning into + 8 hours. This program is a joke and not worth it.

I have bought a air fryer in quantas store. after about 5 months the machine got broken and obviously it was a default with it. I have contact them last October and they haven't resolved anything yet.
they asked via email and phone call to cut the cable and send a picture with the reference. I did that last November and guess what nothing happened.
Now the only thing that I have is a broken machine without cable.
very long process to make a claim.

I had 12850 points on my account in May 2018 but if you don’t fly with them before 18 months you loose all you accumulated points. They send an email which goes to Junk mail as they send so much advertising rubbish that no body reads, so you just loose your points- total waste of time. I had booked and paid for a flight to Melbourne in July 2022 - 14 months after my original flight but because I don’t fly until January 2020 this apparently doesn’t count - hello qantas - you have the money from July as I paid with my credit card and it went through in July. Oh but don’t worry I am going to Paris and London this year but not with Qantas

Unbelievably terrible service from our so-called national carrier. Incomplete products, zero communication. Everything to do with Qantas is just getting worse and worse. Happy to shrug it all off and rip loyal customers blind at Christmas time. Disgusted.

Simply the worst outcome for any true blue Aussie company - outsource your support to the Phillipines to save a few bucks, and lose hundreds maybe thousands of customers as a result.

Is this what your plan was Joycey? To lose more customers while gaining a few extra bucks? Whats wrong with keeping our - i am, you are, we are Australian - company in Australia? Or are we simply chasing bonuses now? Quite pathetic really and a disgrace to the logo.

If you are considering a purchase from qantas shopping, think again. You wont receive the item for weeks, have absolutely ZERO support, and if you do get through on the phone then good luck. Cause its just about the most frustrating experience you will encounter.

It seems that my account is blocked to log in. I called Qantas Service Centre and reported my issues on 13/12/2019. I was advised by one of their agent that I should expect a call in 3 business days. I again called on 18/12/2019 as I did not received any calls from their service center as advised. This time I was advised that they (their Integrity Team) do not advise by phone but they send letters or emails and that I should now expect the same. I requested the time frame to expect their correspondence but was advised that they are not able to give me the same and have no other options than to wait. This type of statement you get to hear only in third world countries and not in Australia. Very pathetic experience.